Sr. Manager of GTM Incentive Compensation KlaviyoSr. Manager of GTM Incentive CompensationBoston, MA$156,000–$234,000 / yearIn addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. This team partners closely with Sales, Customer Experience, Partnerships, Finance, HR, and Business Systems to ensure compensation programs drive the right business outcomes while maintaining operational accuracy, scalability, and trust.
Help Desk Manager InfoPeople CorporationHelp Desk ManagerNeedham, MAThis role ensures timely resolution of support requests, maintains high service levels, and oversees the deployment, maintenance, and troubleshooting of POS hardware and software across multiple restaurant locations. Support restaurant technology including Windows workstations, network equipment, Wi-Fi, VPN connectivity, mobile devices, receipt and kitchen printers, and payment terminals.
Project Manager McDermott Will & EmeryProject ManagerBoston, MA$110,000–$150,000 / yearThis role manages high-visibility programs involving SaaS platforms, custom applications, enterprise infrastructure, data ecosystems, integrations, platform modernization, GenAI deployments and AI-enabled capabilities to support seamless business solutions and workflow enhancements. The Project Manager partners with technology, business, innovation, and executive stakeholders to develop actionable delivery plans, communicate risks and value, evaluate competing priorities, and drive alignment across cross-functional teams.
Manager, Software Engineering - R&D Sustaining ZOLL MedicalManager, Software Engineering - R&D SustainingChelmsford, MassachusettsRemote$150,000–$180,000 / yearProvide leadership for a team of experienced engineers creating embedded applications and communication systems for medical devices Provide day-to-day project management for software product development Manage, coach and develop staff. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally.
NewAccounting Manager JobotAccounting ManagerBoston, MA$105,000–$115,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Lead all aspects of the accounting function, including general ledger, accounts payable, accounts receivable, payroll, fixed assets, and commission accounting.
NewTerritory Sales Manager JobotTerritory Sales ManagerBoston, MA$100,000–$125,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We offer a competitive incentive-based compensation structure, cross-cultural collaboration, and ongoing training and development opportunities designed to support long-term career growth.
Principal Digital Signal Processing Systems Engineer GCR Professional ServicesPrincipal Digital Signal Processing Systems EngineerCambridge, MassachusettsContractorAs Principal Signal Processing System Engineer you will work directly with customers and program managers to create innovative, multidisciplinary technical solutions, for a broad range of highly-complicated mission needs. You will have hands-on engagement with prototype development, which may include software or firmware coding, test equipment operation and programming, integration and validation, and field tests and customer demonstrations.
Project Manager - Building Automation JobotProject Manager - Building AutomationBoston, MA$100,000–$130,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role requires strong technical knowledge of Building Automation Systems (BAS), combined with proven leadership skills to drive successful project execution.
NewSenior Manager – Contract Manufacturing JobotSenior Manager – Contract ManufacturingBoston, MARemote$100,000–$120,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Founded a decade ago and based in Franklin, Tennessee, we are a rapidly growing health and wellness company creating science-backed nutritional supplements inspired by traditional superfoods.
Regional Manager, Quality Assurance SOFIERegional Manager, Quality AssuranceHaverhill, MA$95,000–$100,000 / yearRelease clinical and commercial finished product batches, final drug product labels, reagents, manufacturing batch records, associated EM data, QC analytical testing results, and Certification of. • Ensure that raw materials, components, containers, closures, packaging, and labeling are inspected, qualified, and meet acceptance criteria before use for sites within a given region.
NewOperations & Hospitality Manager Brodie'sOperations & Hospitality ManagerPeabody, MAWe are looking for an organized, hospitality-minded Operations & Hospitality Manager to help support the day-to-day flow of the building, restaurant operations, events, team communication, and overall guest experience. This person will support restaurant and lounge operations, assist with private and public events, help manage communication between teams, and ensure the guest, tenant, and staff experience is consistent, polished, and professional.
NewLocal Contract Mother/Baby Nurse Manager - $63-74 per hour Medical SolutionsLocal Contract Mother/Baby Nurse Manager - $63-74 per hourConcord, MA$63–$74 / hourMedical Solutions is one of the nation’s largest providers of total workforce solutions in the healthcare industry, connecting nurses and allied health clinicians with hospitals and healthcare systems across the country and around the corner. Some of the industry-leading benefits enjoyed by Medical Solutions travel nurses and travel allied healthcare professionals include: Day One Medical, Dental, and Vision with low premiums.
Senior Product Manager, Profiles Platform KlaviyoSenior Product Manager, Profiles PlatformBoston, MARemote$136,000–$204,000 / yearIn addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. From improving data modeling and computed properties to enabling enterprise-scale ingestion and supporting global compliance needs, this team plays a critical role in making Klaviyo’s platform intelligent and reliable at scale.
Principal Radar Systems Engineer GCR Professional ServicesPrincipal Radar Systems EngineerWoburn, MassachusettsContractorClient is focused on delivering National Defense capabilities by driving mission-focused strategies to develop advanced technology systems enabling enduring products and solutions focused on achieving the customer vision. Applicants are expected to be self-motivated, detail oriented and have a demonstrated ability to effectively communicate with all levels of management and individual contributors on the program team through strong written and verbal communication skills.
NewTravel Mother/Baby Nurse Manager - $3,562 per week Stability HealthcareTravel Mother/Baby Nurse Manager - $3,562 per weekConcord, MAYou can start the year off in sunny California, spend the Spring in the Colorado Rockies, enjoy the Summer in the Mid-West, experience the change of seasons in Boston and New York, and hit the beaches of Florida in the winter. *Guaranteed stipend if facility calls you off *Extra hour bonus -- earn an additional hourly bonus for working over your weekly contracted hours.
Event Manager CYNET SYSTEMSEvent ManagerCambridge, MA$35–$40 / hourTemporaryContractorPart timeAs a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
Manager, Project Management - Remote IntradoManager, Project Management - RemoteBoston, MARemote$115,000–$125,000 / yearWe are seeking an experienced Manager, Project Management to lead a portfolio of complex, cross-functional projects that drive strategic business outcomes. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders.
Sign Shop Production Manager Roadsafe Traffic SystemsSign Shop Production ManagerAvon, MA$80,000–$83,000 / yearThis position oversees production workflow, supervises sign shop personnel, manages inventory, coordinates customer orders and installation schedules, and provides exceptional customer service while supporting inside sales activities. Position Summary The Sign Shop Production Manager is responsible for leading the daily operations of the sign production facility, ensuring high-quality products are delivered safely, efficiently, and on schedule.
Senior Product Manager, Platform Integrity KlaviyoSenior Product Manager, Platform IntegrityBoston, MARemote$136,000–$204,000 / yearIn addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. This role sits at the intersection of Platform Integrity & Protection area (PAA) and the Accounts teams, partnering closely with Identity & Access Management (IAM), Security, Compliance, and Core Platform teams.
Global Pharma Marketing Manager Waters CorporationGlobal Pharma Marketing ManagerCambridge, MALead cross-functional planning and coordination of global marketing and enablement activities across channels, partnering with product, field marketing, sales, applications teams, and growth marketing to develop consistent messaging and ensure aligned execution. • Open and effective communication style, excellent public presentation skills, strong people skills, cross-organizational teamwork and the ability to interact with and influence the direction of key opinion leaders.
Senior Product Manager, Fortary - Remote Ava LabsSenior Product Manager, Fortary - RemoteBoston, MARemoteAs the business architect for trading, lending, and liquidity, the Senior Product Manager will define and lead the long-term product vision, portfolio strategy, and investment priorities for Fortarys institutional trading, lending, and liquidity platform, ensuring alignment with company objectives and growth strategy. The ideal candidate brings a proven track record of defining and scaling successful B2B fintech or digital asset products, shaping long-term product strategy, and leading complex cross-functional initiatives.
Senior Manager, Software Engineering - Data Platform & AI Enablement DoubleVerifySenior Manager, Software Engineering - Data Platform & AI EnablementBoston, MALead engineering teams responsible for data ingress, pipelines, datalake adoption, Data APIs, permissions, and data access interfaces. • Enable internal teams and customers to access Rockerbox data through APIs, CLI tooling, and future agentic workflows.
Federal SAP Concur Implementation Project Manager - Remote Censeo Consulting GroupFederal SAP Concur Implementation Project Manager - RemoteBoston, MARemote$90,000–$140,000 / yearDefines agency’s change management and transition communication requirements and performance metrics with a focus on mitigating adoption risks and satisfying customer information needs Identify agency stakeholder groups, assess stakeholder information needs, and prepare communication planning materials outlining key messages, methods, and timing by stakeholder group. Censeo is seeking a consultant to serve as a Customer Engagement Manager to support the GSA and other federal client agencies by providing customer engagement and operations planning support to customer agencies transitioning to the GO.gov e-gov travel services (ETS) shared service.
NewSenior Engineering Manager – Aerospace Aminov Search PartnersSenior Engineering Manager – AerospaceTewksbury, MA$160,000 / yearAs a cornerstone of the engineering leadership team, this role focuses on enhancing team capabilities, integrating cutting-edge technologies, and establishing efficient, scalable engineering practices. This leadership position will have full responsibility for the Electric and Fluid Systems lines, encompassing initial concept development through to production oversight and ongoing maintenance.
NewAssistant Restaurant Manager Brooksby Village by Erickson Senior LivingAssistant Restaurant ManagerPeabody, MA$58,000–$72,000 / yearBrooksby Village helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. See Erickson Senior Living Privacy Policy at https://www.ericksonseniorliving.com/privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
NewTreasury Management Product Manager Rockland TrustTreasury Management Product ManagerBraintree, MAThis role partners closely with Treasury Sales, Operations, Technology, and Risk teams to drive product performance, vendor management, continuous enhancement, and day-to-day support of treasury solutions that support client needs and generate sustainable fee income. Support the growth and profitability of the Treasury Management product portfolio by identifying opportunities to increase product adoption, supporting pricing strategies, and improve overall revenue performance.
Project Manager - Cambridge - Lab/Lifescience Construction Michael Page USAProject Manager - Cambridge - Lab/Lifescience ConstructionCambridge, MA$110,000–$150,000 / yearFull timeReputable OPM firm, based in Cambridge MA, offering Project & Real Estate services is looking for a Project Manager to join their team! The Project Manager is responsible for: Managing multiple projects in various locations, touring sites daily during construction.
Business Development Manager - Remote GP Strategies CorporationBusiness Development Manager - RemoteBoston, MARemoteFrom our global experience working across thousands of projects and initiatives over the past 55 years, weve learned that relationships, business, work, innovation, strategy, and transformation are all about people. You are equally comfortable engaging C-suite stakeholders, crafting compelling value propositions, and navigating long, multi-stakeholder sales cycles.
NewRN ED Case Manager per diem South Shore HealthRN ED Case Manager per diemScituate, MA4 - The RN Case Manager is responsible for assessing patient acute level of care needs and works to implement and coordinate interventions aimed at facilitating a safe and timely discharge plan to the appropriate sub-acute settings in collaboration with the Case Manager Specialist. Required additional Knowledge, and Abilities Demonstrated skills in the areas of: negotiation, communication (verbal and written), conflict, interdisciplinary collaboration, management, creative problem solving, and critical thinking, time management and ability to multitask in high stress environment.
NewRegistered Nurse, RN - Case Manager Tufts Medical CenterRegistered Nurse, RN - Case ManagerBoston, MAIn addition, this role focuses on performing the following Clinical Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patient’s plan of care as directed. As the principal teaching hospital of Tufts University School of Medicine and a nationally respected research institution, we are known for delivering groundbreaking, patient-centered care across more than 100 specialties and services, from primary care to our Level I Trauma Center to the region’s leading heart transplant program.
NewClinic Manager American Family CareClinic ManagerMalden, MAFast-paced urgent care with frequent role-switching; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25–30 lbs; weekend/evening shifts and float coverage as needed. As an Urgent Care Clinic Manager , you’ll be the heartbeat of the clinic - overseeing daily operations, leading a dynamic team, and ensuring exceptional patient experiences.
Key Account Manager - Medical Device - REMOTE Michael Page USAKey Account Manager - Medical Device - REMOTEBoston, MARemote$125,000–$150,000 / yearFull timeThe successful candidate will lead complex, long-cycle sales opportunities and develop long-term customer relationships within highly regulated healthcare markets. Combines the resources and backing of a large global parent organisation with the agility and entrepreneurial feel of a smaller business unit.
NewSenior Project Manager (Custom Software & Healthcare) JobotSenior Project Manager (Custom Software & Healthcare)Chestnut Hill, MA$120,000–$200,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Rather than supporting a single product, you'll partner with innovative healthcare organizations to design and deliver technology that improves patient experiences, provider workflows, and healthcare outcomes.
Regional Sales Manager - Thermal / Heating - East Coast Michael Page USARegional Sales Manager - Thermal / Heating - East CoastBoston, MA$120,000–$150,000 / yearFull timeIts reputation is built around reliable domestic production, rapid prototyping, and advanced heat-transfer technologies such as cold plates, heat pipes, vapor chambers, and liquid-cooled systems used in demanding, high-reliability environments. Our client is a thermal management manufacturer specializes in engineered cooling solutions for high-performance electronics, serving sectors such as aerospace, defense, industrial automation, telecommunications, and energy systems.
Senior Staff Software Engineer, Autonomous Pilot Integration Shield AISenior Staff Software Engineer, Autonomous Pilot IntegrationBoston, MAHardware/Software Debugging — Diagnose and resolve integration issues across complex autonomy stacks, payload computers, and embedded systems in lab and field environments — including memory, CPU, and timing profiling under operationally-representative loads. In this role, youll write new autonomy code — such as mission behaviors, platform-specific control, multi-agent coordination, contingencies, and executive autonomy — and own it end-to-end from software-in-the-loop, to hardware-in-the-loop, to vehicle-in-the-loop, to live test exercise.
Senior Lead AI Software Engineer KlaviyoSenior Lead AI Software EngineerBoston, MA$216,000–$324,000 / yearAs a Senior Lead Software Engineer on Amplify, you will: Independently own and drive high-impact objectives that span multiple Amplify teams and align with company priorities, defining the technical roadmap that ensures our internal applications, APIs, data and event pipelines, and AI-powered workflows can scale with Klaviyo and continue delivering measurable business outcomes. Independently lead the end-to-end lifecycle of large, multi-team initiatives with clear technical direction, architectural leadership, and active workstream curation, from discovery and design through implementation, rollout, and long-term ownership of complex programs that span internal customers across the company.
Automation Engineer - Industrial - Salem, MA Michael Page USAAutomation Engineer - Industrial - Salem, MASalem, MA$110,000–$130,000 / yearFull timeMy client is a global manufacturing organization and recognized leader in specialty industrial materials that serve a broad range of industrial and engineered product markets. The Manufacturing Automation Engineer will lead automation, controls, and electrical improvement initiatives while supporting the reliability and safety of manufacturing operations.
Client Systems Manager Grantham Mayo Van OtterlooClient Systems ManagerBoston, MA$200,000–$220,000 / yearSuccess in this role would be defined by partnering with Marketing, Product Distribution and other key stakeholders, to deliver and evolve client-facing systems-including CRM, client engagement tools, sales enablement platforms, and client/fund performance systems-to drive increased distribution reach and sales team productivity. GMO's salary range accounts for a wide array of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs.
Client Systems Manager GMOClient Systems ManagerBoston, MASuccess in this role would be defined by partnering with Marketing, Product Distribution and other key stakeholders, to deliver and evolve client-facing systems-including CRM, client engagement tools, sales enablement platforms, and client/fund performance systems-to drive increased distribution reach and sales team productivity. GMO’s salary range accounts for a wide array of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs.
Sustainability Data Systems Manager Veralto CorpSustainability Data Systems ManagerWaltham, MA$110,000–$125,000 / yearThe Sustainability Data Systems Manager at Veralto will be responsible for managing and improving the company's global sustainability data systems, ensuring reliable and high-quality reporting. Candidates should have a bachelor's degree in a relevant field and experience in enterprise data management, reporting platforms, or business process tools.
Accounting & Finance Systems Manager McDermott Will & EmeryAccounting & Finance Systems ManagerBoston, MA$131,000–$194,000 / yearEssential Functions and Responsibilities: Support and continuously improve the firm's Contract-to-Cash enabling systems and functions including billing, revenue management, client arrangements, A/R, collections and related workflows, through operational support and technology-driven enhancements. Translate business needs into clear delivery artifacts, including process maps, requirements and user stories, functional designs, acceptance criteria, test plans and results, and implementation documentation, to support auditability and repeatable execution.
Business Manager - Systems Engineering Group Lincoln LaboratoryBusiness Manager - Systems Engineering GroupLexington, MA$98,400–$130,200 / yearBusiness Operations: administrative management and supervision, DoD ceiling management, resource management, policies and procedures, human resources, procurement, facilities, security and new programs, navigating obstacles and enabling technical work. This role will require a high level of professionalism in communications with all parties, a strong level of discretion in handling private and classified information, and an excellent ability to maintain situational awareness of Group, Division and Laboratory level matters.
Manager, Quality Systems Editas Medicine IncManager, Quality SystemsCambridge, MADecoding The Role: The primary focus of this role in the next 12 months is to advance our lead in vivo development candidate, EDIT-401, into the clinic to establish human proof of concept by maintaining and improving our phase-appropriate quality systems and vendor management program. Our mission and commitment is to translate the power and potential of the CRISPR/Cas12a and CRISPR/Cas9 genome editing systems into a robust pipeline of medicines for people living with serious diseases around the world.
Manager Quality Systems & Data Analytics, R&D GMP Quality Takeda Pharmaceutical Co LtdManager Quality Systems & Data Analytics, R&D GMP QualityLexington, MA$103,500–$162,690 / yearAbout the role: As a Manager, Quality Systems & Data Science, you will play a critical role in transforming R&D GMP Quality from a reactive compliance-focused organization into a proactive and predictive quality organization through advanced analytics, data science, and digital innovation. You will develop and deploy advanced analytics, predictive models, and AI-enabled solutions that identify emerging quality risks, compliance trends, and operational opportunities before they impact product quality, patients, or regulatory outcomes.
Toll Systems & Operations Project Manager Stantec IncToll Systems & Operations Project ManagerBoston, MAKey activities will include strategic project planning, project development, vendor procurement for tolling systems, implementation oversight, performance monitoring, operations management, and research on innovative roadside and back-office electronic tolling solutions, Additional responsibilities will encompass business development, client outreach, proposal preparation, thought leadership, representation in the tolling industry, advocacy, and various marketing and business development activities. Pay Range: Locations in CO, HI, IL, MD & Various CA, NJ Areas-$132,000.00 - $198,000.00 Annually Locations in WA, DC & Various CA, MA areas-$141,600.00 - $212,400.00 Annually * Locations in NYC & CA (Bay Area) & NJ (RP)-$151,200.00 - $226,800.00 Annually Pay Transparency: In compliance with pay transparency laws, pay ranges are provided for positions in locations where required.
Manager, TMF Systems and Operations Moderna IncManager, TMF Systems and OperationsCambridge, MA$109,200–$174,600 / yearWe are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. The Role: The Manager, TMF Sytems and Operations plays a key role in supporting the daily operations and maintenance of Moderna's Clinical Trial Management System (CTMS), eTMF system and Trial Master File (TMF).
Customer Project Manager, Power Systems Schneider Electric USA, IncCustomer Project Manager, Power SystemsBoston, MAFull timeLead the closeout of the customer's project to include financial reconciliation, verification of job site equipment arrival, installation, start-up, and training support completion through review of internal system information, contact with the customer, and coordination with support services such as field services, after-shipment support, and training functions. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Senior Product Manager: Finance Systems Axon Enterprise IncSenior Product Manager: Finance SystemsBoston, MA$171,000–$250,800 / yearLead the end-to-end implementation and modernization of Finance Systems, including requirements analysis, solution design, technical roadmap development, platform configuration, data migration, testing, deployment, and post-production support. Partner closely with Engineering, Enterprise Architecture, Data Engineering, and third-party vendors to design scalable solutions, manage technical dependencies, and ensure platform performance and reliability.
Senior Manager, HR Systems DraftKings IncSenior Manager, HR SystemsBoston, MAStrong technical depth in Workday business processes, configuration, security, reporting, calculated fields, testing, release management, production support, and integrations, with the ability to guide complex designs and contribute hands-on when needed. Use AI, workflow automation, integrations, and knowledge capabilities to reduce manual work, prevent avoidable demand, strengthen employee and manager self-service, and improve how the team designs, tests, documents, and supports solutions.
Senior Manager, HR Systems DK Crown HoldingsSenior Manager, HR SystemsBoston, MassachusettsStrong technical depth in Workday business processes, configuration, security, reporting, calculated fields, testing, release management, production support, and integrations, with the ability to guide complex designs and contribute hands-on when needed. Use AI, workflow automation, integrations, and knowledge capabilities to reduce manual work, prevent avoidable demand, strengthen employee and manager self-service, and improve how the team designs, tests, documents, and supports solutions.