B2B Accounts Receivable / Collections Specialist JobotB2B Accounts Receivable / Collections SpecialistTampa, FL$20ā$25 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are a well-established, multi-location B2B organization operating in a fast-paced, solutions-driven environment supporting commercial clients across multiple industries.
NewSr. Billing Specialist Vaco LLCSr. Billing SpecialistTampa, FL$68,000ā$75,000p> Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individualās skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Canadian residents may access our policies in English here and in French here.
Project Controls Specialist Keller North America, Inc.Project Controls SpecialistTampa, FL$80,000ā$100,000 / yearp>The Project Controls Specialist will be responsible for working with Project Managers managing project budgets, maintaining schedules, statistical reporting, and evaluating resources to ensure projects are completed on time and within budget. Track project progress and preparing project reports for stakeholders and operational managers, including status updates, budget reports, KPIs and final project review.
Project Controls Specialist 1BritcomProject Controls SpecialistTampa, FL$80,000ā$100,000 / yearp/>The Project Controls Specialist will be responsible for working with Project Managers managing project budgets, maintaining schedules, statistical reporting, and evaluating resources to ensure projects are completed on time and within budget. Track project progress and preparing project reports for stakeholders and operational managers, including status updates, budget reports, KPIs and final project review.
NewPhysical Therapist - Digital Health Specialist - Hybrid Role - Outpatient (2 days remote/3 days in clinic) CORA Physical TherapyPhysical Therapist - Digital Health Specialist - Hybrid Role - Outpatient (2 days remote/3 days in clinic)Land O' Lakes, FLRemotep>CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Must be located in Tampa, FL. This is a hybrid position working 3 days in person at our CORA Tampa clinic location and two days working remotely as a Digital Health Specialist.
Digital Health Specialist - Physical Therapist - Hybrid CORA Physical TherapyDigital Health Specialist - Physical Therapist - HybridTampa, FLp>CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. This is a hybrid position working 3 days in person at our CORA Tampa clinic location and two days working remotely as a Digital Health Specialist.
NewPeer Specialist - CRPS Required (Must Reside in Florida) Molina HealthcarePeer Specialist - CRPS Required (Must Reside in Florida)Tampa, FL$14.90ā$29.06 / hourSee Molina Healthcare Privacy Policy at https://www.molinahealthcare.com/members/common/en-US/Pages/terms_privacy.aspx? and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. In collaboration with multidisciplinary care team working across the continuum, strives to ensure member progress toward desired outcomes, and contributes to overarching strategy to provide quality and cost-effective member care.
Child Life Specialist - FT Days - Pediatrics and PICU - Apollo Beach Lehigh Valley Health NetworkChild Life Specialist - FT Days - Pediatrics and PICU - Apollo BeachTampa, FLFinally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region.
NewHousing Specialist (Must Reside in Florida) Molina HealthcareHousing Specialist (Must Reside in Florida)Tampa, FL$19.84ā$38.69 / hourp>ā¢ At least 2 years experience working with underserved or special needs populations with varied health, economic and educational circumstances, and experience with affordable housing and/or related community resources/social services, or equivalent combination of relevant education and experience. ā¢ Conducts proactive follow-up home visits with members to ensure stability and further progress towards self-sufficiency, which may include support, advocacy, reducing isolation, listening, problem-solving and identification of resources to assist with reintegration into the community.
Technical Sales Support Specialist AWC IncTechnical Sales Support SpecialistTampa, FLli>Knowledge of PLCs, Drives, HMI, Motion Controls, Networks OR Manufacturers such as Rockwell, Nidec, Schneider, Danfoss, Keyence, Omron, Phoenix, Weidmuller, Beckhoff, Danfoss, Wago, Sick, Banner, Siemens, Eaton, Rittal, SMC or Festo. These are generally referred to as Factory Floor productivity systems for a variety of industrial applications predominantly in the Water, Aerospace, OEM, Entertainment and Machine Builder Industry.
NewSupport Specialist Lead (EHR platform billing support) QualifactsSupport Specialist Lead (EHR platform billing support)Tampa, FloridaRemoteQualifactsā comprehensive portfolio, including the CareLogicĀ®, Credible, and InSyncĀ® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence.
Technical Sales Support Specialist AWC CareerTechnical Sales Support SpecialistTampa, Floridali>Knowledge of PLCs, Drives, HMI, Motion Controls, Networks OR Manufacturers such as Rockwell, Nidec, Schneider, Danfoss, Keyence, Omron, Phoenix, Weidmuller, Beckhoff, Danfoss, Wago, Sick, Banner, Siemens, Eaton, Rittal, SMC or Festo. These are generally referred to as Factory Floor productivity systems for a variety of industrial applications predominantly in the Water, Aerospace, OEM, Entertainment and Machine Builder Industry.
Support Specialist Rasmussen College LLCSupport SpecialistOdessa, FLAbout Us: Rasmussen University, a university accredited by the Higher Learning Commission, an institutional accreditation agency recognized by the U.S. Department of Education (www.hlcommission.org), is dedicated to changing lives and the communities it serves through innovative educational programs. To include, but not limited to; inventory and order campus supplies, confirm monthly dialing of 911 is operational, inform leaders when a facility issue arises, then request work through facilities team, provide liaison support for team with IT issues.
Product Support Specialist II Mettler-Toledo International IncProduct Support Specialist IITampa, FLp>The primary responsibility of this role is to provide 24/5 technical and post-sales support, for Mettler Toledo's Dimensioning and Systems product portfolio and applications, collaborating closely with global Product Support teams, R&D Engineers, and Product Managers to support field engineers and customers. Bachelor of Science in Engineering, or similar education with focus on electrical, computer science, mechanical or related technology field is preferred AND 1 - 3 years of relevant experience in a customer focused position involving technical knowledge of a company's products and service.
Behavior Support Specialist (BSS) The Stepping Stones Group LLCBehavior Support Specialist (BSS)Bartow, FLResponsive and Supportive Clinical Leadership:āÆAt TheāÆStepping StonesāÆGroup,āÆyou willāÆbe surrounded by clinical leaders who are responsive and supportive, ensuring you have the guidance and resources needed to excel in your roleāÆ Meaningful Interactive Opportunities:āÆEngage in meaningful interactive opportunities designed to enhance your professional development Exclusive Access to Premium Content:āÆGain access to our exclusive content, offering advanced tools and resources to support your continuous growth and the delivery of high-quality speech servicesāÆ At The Stepping Stones Group, we don't just fill positions - we find the perfect fit for your passion and skills, so you can thrive while changing lives. Prospect Mundelein Naperville New Lenox North Aurora North Chicago Northbrook Oak Brook Oak Forest Oak Lawn Oak Park Oaklawn O'Fallon Orland Park Oswego Palatine Pana Plainfield Plano Posen Prospect Heights Richton Park Rockford Romeoville Roselle Round Lake Roxana Saint Anne Saint Charles Sangamon Schaumburg Schiller Park Shabbona Shorewood Skokie Smithton South Holland Southwestern area St.
PC Support Specialist CROWN AmericasPC Support SpecialistTampa, FloridaSupports workstation performance by troubleshooting and resolving desktop issues, responding to and correcting problems, researching and developing solutions, and keeping inventory of all systems. The PC Support Specialist provides first-level computer support to users by resolving computer problems, researching and resolving issues, and providing resources to solve those issues.
L1 Associate Technical Support Specialist Mad Mobile, Inc.L1 Associate Technical Support SpecialistTampa, FLOur platform already supports some of the biggest brands, and we're always looking for new ways to engage with Customers, increase in-store productivity and ultimately drive transactional value. You may be a good fit if you have these additional skills and/or educational background: 1+ years of customer service experience in a phone call-center, chat/SMS customer communication environment, or front-of-house restaurant position.
NewEnvironment Support Specialist I or II Brewer Science, Inc.Environment Support Specialist I or IITampa, FLli>Additional Duties as Environmental Support Specialist II: Independently manage SDS data collection and verification for routine products, including detailed review of chemical formulation, % monomer residuals, and proper CAS assignments. Support Label team with order requests (generic relabels, labels for China orders).
Customer Support Specialist Tier 1 Funnel Leasing Inc.Customer Support Specialist Tier 1Tampa, FL$20ā$25 / hourp>The Customer Support Associate Tier 1's essential roles and responsibilities include, but are not limited to the following: Interact with customers and end users to provide support via phone, email, and chat and answer user inquiries. As a Customer Support Specialist Tier 1, you will be responsible for working directly with customers to answer questions and troubleshoot any of our supported software solutions and integrations professionally and courteously.
SFS System Support Specialist Southeast UniversitySFS System Support SpecialistLakeland, FLRemoteEmployees required to drive their own personal vehicle, a rental car or an SEU vehicle in performance of their duties must pass an MVR records check and meet the requirements of the University's insurance carrier in order to meet the requirements of the position. The SFS Systems Support Specialist serves as an additional SFS department liaison with all data systems in addressing issues involving department technical procedures as well as financial aid applications and loan applications.
Client Support Specialist, Background Screening Ministry Brands LLCClient Support Specialist, Background ScreeningTampa, FLMinistry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.
NewIT Support Specialist CynetIT Support SpecialistTampa, FL$75,000ā$90,000 / yearThis is a hands-on operations role that owns the full lifecycle of our employees' IT equipment and access - from procuring and provisioning devices for new hires across multiple countries, to managing enrolled endpoints, to securely recovering assets and closing out access when employees depart. Own the support for the North America users including resolving a steady stream of helpdesk tickets, spanning login/access, email, VPN/network, device reformatting, and hardware troubleshooting, working within SLA targets.
PC Support Specialist Crown Holdings IncPC Support SpecialistTampa, FLli>Supports workstation performance by troubleshooting and resolving desktop issues, responding to and correcting problems, researching and developing solutions, and keeping inventory of all systems. The PC Support Specialist provides first-level computer support to users by resolving computer problems, researching and resolving issues, and providing resources to solve those issues.
Hardware Support Specialist Saint Leo UniversityHardware Support SpecialistFLThis role is responsible for deploying, maintaining, and troubleshooting endpoint hardware; supporting faculty, staff, and students through desk-side and remote assistance; and ensuring accurate lifecycle management of institutional technology assets. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various type of media and equipment, and visually or otherwise identify, observe and assess.
Product Support Specialist (HVAC and Appliances) Chadwell SupplyProduct Support Specialist (HVAC and Appliances)Tampa, FLFull timeli style="margin-left:8px">Support internal product training efforts by partnering with the Learning and Development (L&D) team and Sales Trainer to develop and deliver training content, provide product knowledge, installation guidance, and best practices. Provide technical support to customers and Chadwell Supply sales teams for Brothers HVAC units, Crown appliances, and other related HVAC products.
Sr. Medical Policy and Planning Support Specialist CiconixSr. Medical Policy and Planning Support SpecialistTampa, FloridaMedical Policy and Planning Support Specialist with at least ten (10) years of progressively responsible experience in medical planning and health surveillance, including at least five (5) yearsā experience in military or operational medicine, to support the Marine Corps Forces, Central Command in Tampa, Florida at the MacDill Air Force Base..About the Role:Provide subject matter expertise to the MARCENT Force Surgeon on medical policies issued by CENTCOM, Bureau of Medicine and Surgery (BUMED), and Defense Health Agency (DHA). .Qualifications:Education:Bachelorās degree in Health Policy, or a related field.The educational background provides educational background and training to the candidate to then interpret CENTCOM, BUMED, and DHA medical policies and advise senior leadership on their application.
IT Support Specialist Holland & Knight LLPIT Support SpecialistTampa, FLli>General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.). Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.
Client Support Specialist Financial Information Technologies LLCClient Support SpecialistTampa, FLPosition Description: The Client Support Specialist position encompasses a unique combination of client support, problem-solving, financial operations support, technical assistance, and other functions key to our company's philosophy of providing excellent client service. This integrated platform centralizes invoice data and payments, POS and delivery data, product and cost compliance, price book management, and industry market data using AI, seamless integration capabilities, and proprietary automation technology.
IT Support Specialist II Perry HomesIT Support Specialist IITampa, FloridaThe position also involves the deployment and troubleshooting of printers, copiers, plotters, scanners, phones, webcams, wireless music streaming devices, home automation equipment, multi-media equipment, large displays, wireless hotspots, mobile devices, video conferencing equipment, and other networking equipment as needed. Disclaimer: Recruitment Fraud ā Any communication regarding job opportunities from our organization will be initiated through official channels only, including our company email domain, @perryhomes.com and verified social media accounts.
CEI Contract Support Specialist AECOMCEI Contract Support SpecialistTampa, FLp>Responsibilities include but are not limited to: Provides document management and project controls support which includes the receipt, inventory, audit, tracking, storage, retrieval and distribution of both classified and unclassified electronic, paper and other media project data and documents according to company policy, and proper procedures for the projects. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
STATE ATTORNEYS OFFIE, 6TH CIRCUIT- PROSECUTION SUPPORT SPECIALIST I - 21006986 Government of FloridaSTATE ATTORNEYS OFFIE, 6TH CIRCUIT- PROSECUTION SUPPORT SPECIALIST I - 21006986Clearwater, FLThis includes preparing subpoenas and requesting, tracking and receiving physical and electronic records from financial institutions, telecommunication providers, social media platforms and other third party entities. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS at 1-844-377-1888 on how your current benefits may be affected if you are re-employed with the State of Florida.
Application Support Specialist StratAcuity Staffing Partners IncApplication Support SpecialistTampa, FLRemoteIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
Data Support Specialist Bolt On TechnologyData Support SpecialistTAMPA, FLPerform deep technical troubleshooting to identify and resolve complex data operations issues Ensure shop management connection at time of sale, transfer connection between systems, monitor and maintain connection of management systems as needed. Ability to install and perform routine maintenance for customer data and configurations; identify, analyze, explain, and resolve customer concerns Ability to work a schedule aligned with West Coast business hours, approximately 8:00 AM to 5:00 PM Pacific Time (11:00 AM to 8:00 PM Eastern Time).
Hospital Support Specialist - Lakeland FL Orlando Health Ventures l LLCHospital Support Specialist - Lakeland FLLakeland, FLPosition Summary: The Hospital Support Specialist is responsible for working with a multidisciplinary team including hospital nursing, inpatient care management, attending hospitalists and consultants, and ambulatory physician practices, among others, to support safe and effective transitions of care from the hospital to outpatient care settings. ā¢ Partners with various healthcare entities and physician practices to foster integrated relationships with patients, families, and caregivers to facilitate streamlined patient transitions across the continuum of care, including resources to address social determinants of health and unmet needs for at-risk patients.
Sales Support Specialist Citigroup IncSales Support SpecialistTampa, FL$79,120ā$118,680 / yearAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Leading strong governance and controls: Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure.
IT Support Specialist VitalsearchgroupIT Support SpecialistTampa, FloridaThis role supports internal users with account access, healthcare applications, EMR/EHR systems, email, VPN, connectivity, and basic hardware/software issues in a HIPAA-regulated environment. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.
ITS Sr Technology Support Specialist Lithia Motors IncITS Sr Technology Support SpecialistTemple Terrace, FL$70,000ā$105,000 / yearThe Technology Service Operations group utilizes ITIL methodologies, which is the concept of IT governance, determining best practices and responsibilities, coupled with the greatest possible user and customer satisfaction, to achieve the organizations objectives. The individual in this position will work in a service desk / call center environment troubleshooting software/hardware issues, performing break/fix tasks, move-add-change tasks and receiving and processing calls/tickets.
NewTechnology Support Specialist Concurrent Investment AdvisorsTechnology Support SpecialistTampa, FL$60,000ā$80,000 / yearThe successful candidate will be responsible for managing technology support tickets, assisting users with troubleshooting technical issues, and ensuring the smooth operation of our technology help desk. Continuous Improvement & DocumentationContribute to the development of IT support documentation, including FAQs, troubleshooting guides, and user manuals.
IT Support Specialist CRISIS CENTER OF TAMPA BAY, INC., THEIT Support SpecialistTampa, FLThe Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional, or situational problems. Ensure the functioning of all technology systems deployed for the organization by maintaining effective communication with the different divisions of the Crisis Center, as well as working with third-party information technology support services to minimize disruption of vital information systems.
IT Support Specialist II Perry Homes LLCIT Support Specialist IITampa, FLThe position also involves the deployment and troubleshooting of printers, copiers, plotters, scanners, phones, webcams, wireless music streaming devices, home automation equipment, multi-media equipment, large displays, wireless hotspots, mobile devices, video conferencing equipment, and other networking equipment as needed. Provide technical support for internet and network related issues; troubleshoot and report outages to internet service providers while staying in communication with the Servicedesk and Infrastructure group, with the objective of prompt service recovery.
Product Support Specialist Sihl, Inc.Product Support SpecialistTampa, FLThis role also supports product data management by maintaining accurate product information, assisting with price updates, and contributing to basic market analysis. POSITION DESCRIPTION:This role focuses on supporting and optimizing wide format media operations to ensure high-quality output and efficient workflows.
IT Service Desk Support Senior Specialist Holland & Knight LLPIT Service Desk Support Senior SpecialistTampa, FLThe IT Service Desk Support Senior Specialist will provide courteous, professional customer service and technical assistance, as well as assist the user community and other IT personnel to troubleshoot, maintain and resolve computer hardware and software issues. Key Responsibilities and Essential Job Functions: Perform all user changes functions daily, including user onboarding and offboarding, and managing Active Directory accounts (activation, deactivation, editing).
HVAC Support Specialist Chadwell SupplyHVAC Support SpecialistTampa, FLFull timeli>Prepare and later distribute the reports of vendor activities, such as lead times on delivery of product, in order to effectively utilize the more consistent vendors. The HVAC Specialist will work closely with warehouse personnel, account managers and all branch managers to expedite warranties, orders, returns and any logistic issues.
Senior Practice Support Specialist UnitedHealth Group IncSenior Practice Support SpecialistTampa, FL$72,800ā$130,000 / yearThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. WellMed has more than 22,000+ primary care physicians, hospitalists, specialists, and advanced practice clinicians who excel in caring for 900,000+ older adults.
National Account Support Specialist Allied UniversalNational Account Support SpecialistTampa, FLli/>Allied Universal SkillBridge Program Allied Universal partners with the U.S. Department of Defense (DoD) SkillBridge Program to support transitioning service members with up to 180 days of on-the-job training during their final months of active duty, while they continue to receive full DoD pay and benefits. Dog Detection Spotlight - Kyle and Maverick As part of Allied Universal Enhanced Protection Services' fleet of detection canine teams, Kyle and Maverick are trained and certified to screen cargo under the U.S. Transportation Security Administration's (TSA) Third-Party Canine (3PK9) Program.
Robotaxi Fleet Support Specialist (Night Shift) Tesla IncRobotaxi Fleet Support Specialist (Night Shift)tampa, FLAs Robotaxi Fleet Support Specialist, you will play a crucial role in ensuring that all our vehicles are in a excellent condition at all times, supporting smooth 24/7 vehicle operations. Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction.
Customer Support Specialist Ultimate Staffing ServicesCustomer Support SpecialistTampa, Florida$23ā$23 / hourli>Develop full knowledge of products, inventories, sites specifics, as well as Customer Service and Supply Chain procedures, for sound decision making of every order request. Be the main point of contact for customers, plants, transportation, credit and marketing team, concerning all orders and shipment issues.
Medical Support Specialist - BH BayCare Health SystemMedical Support Specialist - BHTampa, FLli>Weekend Work: No. On Call: No. Medical Support Specialist - BH Responsibilities: The Medical Support Specialist provides support for medical providers by obtaining vitals, assisting with treatment planning, assisting with patient assistance program applications, completing outcomes, patient messages and authorizations. This role may be responsible for screening the patient for TMS, obtaining prior authorization for treatment, providing daily treatments for TMS patients and all appropriate documentation and coordination of services for the TMS program.
Design Technology Support Specialist (AEC Technology) Core States GroupDesign Technology Support Specialist (AEC Technology)Tampa, FL$65,000ā$75,000 / yearThis position works closely with the Design Technology team, Workplace team, outside vendors, consultants, and internal stakeholders to improve response times, document recurring issues, and support practical workflow improvements. This role assists with support requests related to AutoCAD, Revit, Autodesk Construction Cloud/Forma Cloud, ACC Docs, file access, project setup, model coordination, and related design technology processes.
IT/Help Desk Support Specialist Human Capital Resources and ConceptsIT/Help Desk Support SpecialistWinter Haven, Floridadiv class="col col-xs-7 description" id="job-description">Human Capital Resources and Concepts Inc. (HCRC) is a consulting firm that specializes in resource management capabilities that are utilized in all federal organizations. Works with customers with all levels of IT knowledge resolving issues, answering questions, and providing guidance.