NewSpecialist Director, Salesforce Platform Support Lead KPMGSpecialist Director, Salesforce Platform Support LeadSeattle, WA$204,440–$324,990 / yearResponsibilities: Own overall platform health, performance, and stability, enforcing governance across intake, SLAs/KPIs, separation of run (Incidents/RITMs) and change (enhancements/projects), and coordination of integration and cross-system platform dependencies to ensure rapid issue resolution. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
NewLead Specialist, Cloud Security KPMGLead Specialist, Cloud SecuritySeattle, WA$114,095–$268,180 / yearOversee cloud asset governance, including inventory accuracy, ownership accountability, lifecycle management, CMDB compliance, and visibility of unmanaged resources; Govern firewall security operations through Tufin and related platforms, ensuring policy compliance, risk reduction, audit readiness, and issue remediation. Responsibilities: Manage cloud security posture across AWS and Azure environments, governing the review, prioritization, remediation, and reporting of security risks, misconfigurations, and compliance issues; Support secure adoption of cloud and AI-enabled services by implementing security baselines, guardrails, policies, and risk assessments across cloud platforms.
NewSpecialist Director, Cloud Security KPMGSpecialist Director, Cloud SecuritySeattle, WA$169,005–$370,530 / yearResponsibilities: Provide strategic leadership for cloud security governance across AWS and Azure environments, including oversight of security posture, risk remediation, compliance, and continuous monitoring programs; Lead enterprise cloud asset, firewall, and security exception governance programs, including inventory accountability, lifecycle management, policy compliance, risk acceptance, and regulatory oversight. Set the strategic direction for secure adoption of cloud and AI-enabled technologies by establishing security baselines, guardrails, policies, and control frameworks; Partner with cloud, cybersecurity, architecture, and business leaders to embed security into platform strategy, architecture decisions, and enterprise cloud transformation initiatives.
NewControl Systems Specialist System OneControl Systems SpecialistEverett, WA$37–$74 / hourResponsibilities will include designing and building electrical control panels, developing and troubleshooting LabVIEW-based control and data acquisition systems , integrating instrumentation and field devices, supporting startup and commissioning activities, and maintaining safe and reliable operation of test equipment. Associate degree, technical certification, trade school training, military technical training, or equivalent hands-on experience in electrical controls, automation, instrumentation, mechatronics, or a related technical field.
NewLoan Sales Specialist OneMain FinancialLoan Sales SpecialistMarysville, WA$20–$24 / hourKey Word Tags Sales, Collections, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee #OMHTF --s-p-m1--. In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets.
NewSpecialist Golf DICK'S Sporting GoodsSpecialist GolfBellevue, WA$20–$28 / hourDelivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment. Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
NewClinical Quality Specialist (PT) SonderMindClinical Quality Specialist (PT)Seattle, WA$40–$42 / hourAbout the Role The part-time Clinical Quality Specialist role exists to safeguard and strengthen the clinical integrity of care delivered across the organization, with a focused lens on utilization management, payor-facing clinical audits, and clinical quality assurance. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.
NewClient Support - Associate Epitec StaffingClient Support - AssociateFife, WAThe ideal candidate will have strong technical troubleshooting skills, excellent customer service, and experience supporting enterprise users in fast-paced operational settings. This position offers the opportunity to contribute to critical business operations while gaining exposure to a large enterprise environment, with potential for conversion to a full-time US Foods employee based on business needs and performance.
Plasma Center Nurse- RN Biolife Plasma ServicesPlasma Center Nurse- RNTukwila, WA$44–$60.50 / hourSee Biolife Plasma Services Terms & Conditions at https://www.biolifeplasma.com/us/legal/terms-and-conditions-of-use and Privacy Policy at https://www.biolifeplasma.com/legal/privacy-notice and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
NewEquipment Rental Specialist Sunbelt RentalsEquipment Rental SpecialistFife, WA$23.52–$27.93 / hourRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand Ambassador. The Equipment Rental Specialist is an inside sales role responsible supporting telephone and walk-in customers with rentalsof all types of construction/industrial equipment.
Payroll & Accounts Payable Specialist CFSPayroll & Accounts Payable SpecialistNorth Bend, WAPayrollSpecialist #AccountsPayable #AccountingJobs #FinanceJobs . • High visibility role supporting critical accounting and finance operations.
NewService Delivery Specialist AxelonService Delivery SpecialistBellevue, WA$40–$45 / hourPerform specific PLC/HMI activities, including but not limited to: Control System IO Checkout, System networking, Program Upload/download, understanding of ladder logic, function blocks, troubleshooting code, and ability to write simple logic. Apply mathematical operations to tasks such as water treatment chemistry calculations, determination of test reliability and validity, analysis of budgets, and monitoring Time & Material (T&M) contract costs.
NewBranch Staging Specialist Sunbelt RentalsBranch Staging SpecialistFife, WA$20.89–$28.72 / hourSome Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. Position Objective: To promote and maintain efficient equipment movement and staging for all branch transactions to improve dispatching, pick-up operations, return operations, and overall customer rental experience.
NewRetail Lead Specialist ARS-Rescue RooterRetail Lead SpecialistIssaquah, WA$22–$23We’re hiring outgoing Retail Sales Associates to represent ARS inside major home improvement retail locations by introducing customers to our home comfort solutions, energy-saving upgrades, and indoor air quality services . Blue Flame is a part of the nation’s largest provider of residential HVAC, plumbing, and electrical services , with more than 7,000 professionals and over 45 years of experience helping homeowners improve comfort, efficiency, and reliability in their homes.
Inventory Specialist Insight GlobalInventory SpecialistEverett, WA$25.25–$26 / hourContractorThe ideal candidate will be able to operate from a company-wide perspective while supporting cross-functional and cross-business initiatives. This role requires strong attention to detail, process execution, and data accuracy.
Technical Support Specialist - Government Relativity ODA LLCTechnical Support Specialist - GovernmentWashington, WA$54,000–$80,000 / yearThe Technical Support Specialist provides technical support aligned with a specific product vertical to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. Required Skills: Application Management, Database Management, Project Management, Requirements Gathering, Software Development, Software Development Life Cycle (SDLC), Structured Query Language (SQL), System Implementations, Systems Analysis, Technical Support.
Technical Services Support Specialist Tyler TechnologiesTechnical Services Support SpecialistRenton, WAThey are responsible for diagnosing and solving client issues in a timely and courteous manner, working independently or with other Technical Support Specialists and Senior Technical Support Specialists to resolve issues with Tyler software products. Resolve client inquiries and issues in a timely manner by working with Technical Support Specialists, Senior Technical Support Specialists and Technical Support Analysts; communicate resolution effectively through email communications.
HV Training and Technical Support Specialist (Remote) SOLV Energy LLCHV Training and Technical Support Specialist (Remote)WARemote$113,100–$141,375 / yearIn addition, candidate introductions or resumes can only be submitted to our internal talent acquisition recruiting team if a signed vendor agreement is already on file and the third-party recruiter or agency has received formal instructions from our internal talent acquisition team to submit candidates for a particular job posting. Any unsolicited candidate introductions, referrals or resumes sent by third-party recruiters to SOLV Energy or directly to any of our employees, or received through our website or career portal, will be considered property of SOLV Energy and will not be eligible for a placement fee.
Senior Technical Support Specialist Thermo Fisher ScientificSenior Technical Support SpecialistColumbia, WashingtonWe provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. As a Senior Technical Support Specialist, you'll provide expert-level support for sophisticated analytical and microscopy systems, collaborating with customers worldwide to optimize their research and analytical capabilities.
Branch Support Specialist Level 1 ClifyX, INCBranch Support Specialist Level 1Seattle, WAThe Branch Support Specialist possesses a diverse skill set that includes providing frontline hardware and software technical support, local project coordination and delivery, escalation support for major Incidents, and collaborating cross-functionally with Network Services and Escalation teams to resolve complex issues locally. A "Branch Support Specialist is responsible for providing technical support for hardware and software issues and requests to End Users at branch locations.
Branch Support Specialist ClifyX, INCBranch Support SpecialistSeattle, WAThe Branch Support Specialist possesses a diverse skill set that includes providing frontline hardware and software technical support, local project coordination and delivery, escalation support for major Incidents, and collaborating cross-functionally with Network Services and Escalation teams to resolve complex issues locally. Branch Support Specialists can be on-site dedicated to a branch location or dispatched to a branch location based on expertise and proximity to the site needing support.
Technical Support Specialist - VOIP solutions Soham IncTechnical Support Specialist - VOIP solutionsSeattle, WA$45,000–$70,000 / yearOur recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Biomedical Equipment Support Specialist (Patient Care) U.S. Department of Veterans AffairsBiomedical Equipment Support Specialist (Patient Care)Seattle, WA$45,785–$109,122 / yearPhysical Requirements: This job requires light to heavy lifting, under 15 and over 45 pounds, light to moderate carrying 15-44 pounds, pushing, reaching above shoulder, use of fingers, both hands required, walking, standing, crawling, kneeling, climbing, use of legs and arms, near vision correctable at 13" to 16" to Jaeger 1 to 4, far vision correctable in one eye to 20/20 and to 20/40 in the other, depth perception, ability to distinguish basic colors, ability to distinguish shades of colors, hearing (aid may be permitted), specific hearing requirements, mental and emotional stability. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidates abilities; and assist a hiring manager with making a final selection for a position.
Technical Support Specialist - Voip Solutions ZenotiTechnical Support Specialist - Voip SolutionsSeattle, WA$45,000–$70,000 / yearOur recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Yardi Support Specialist – Property Management NW Recruiting PartnersYardi Support Specialist – Property ManagementSeattle, WA$92,000–$110,000 / yearWorking closely with operations, accounting and training, you'll help manage Yardi system administration, user access, troubleshooting, and workflow improvements while ensuring critical business systems operate efficiently. Our client, a well-established real estate owner, is looking for a Yardi Support Specialist to support the day-to-day administration of its property management systems.
IT Support Specialist Everglade WorksIT Support SpecialistSeattle, WashingtonRemoteProvide top-notch technical support Assist customers and internal teams with hardware, software, and network troubleshooting via phone, email, and remote access tools. Set up and configure devices Support end-users with workstation setups, software installations, and updates.
Technical Administrative Support Specialist The Building PeopleTechnical Administrative Support SpecialistSeattle, WashingtonResponsibilities include managing office operations, preparing correspondence and reports, maintaining project documentation, coordinating meetings and events, and supporting data reporting functions. Experience preparing monthly reports and processing administrative documentation (mail, submittals, modifications, travel reimbursements).
Video Game Customer Support Specialist StratAcuity Staffing Partners IncVideo Game Customer Support SpecialistRedmond, WA$16–$20 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Major Responsibilities: Account & Platform level Tickets - The ticket types that support agents handle themselves after initial training are largely around general troubleshooting for all basic platform and account level for customers.
IT Support Specialist Contractor The EDH GlobalIT Support Specialist ContractorColumbia, WashingtonDeliver help desk services, including device troubleshooting, patching, asset provisioning and inventory management, software and hardware maintenance, and Audio/Video support. Youll be responsible for hardware, software, and network troubleshooting, maintaining regulatory cybersecurity compliance, and optimizing IT operations for end-users and engineering teams.
NewParticipant Support Specialist Secondary Case Manager Purpose. Dignity. Action.Participant Support Specialist Secondary Case ManagerSeattle, WASupport Primary Case Managers as appropriate including conducting intake evaluations, housing paperwork, supporting document acquisition, assisting with planned/unplanned exits which may require packing up rooms and completing exit paperwork, establishing meaningful weekly encounters, and developing participant-centered goals. CoLEAD developed from the LEAD framework to provide intensive case management in non-congregate shelter facilities for people who are at high risk of exposure to the criminal legal system; all participants experience substance use disorder and high barriers to housing and establishing a lawful income source.
IT Support Specialist OpenAIIT Support SpecialistSeattle, WAFor unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. You might thrive in this role if you: Have strong technical expertise in macOS (with a working knowledge of Windows as a plus), identity and device management (e.g., Azure AD, Jamf, Intune), and enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products.
IS Support Specialist I YMCA of Greater SeattleIS Support Specialist ISeattle, Washington$25–$28 / hourFull timeInstalls, configures, tests, maintains, monitors, troubleshoots and repairs end user workstation hardware, peripheral devices, network equipment and software. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.
Associate Software Support Specialist Tyler Technologies IncAssociate Software Support SpecialistRenton, WAThe Associate Software Support Specialist is an entry-level position, learning how to ensure timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. Provide basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved.
Peer Support Specialist II Recovery Innovations InternationalPeer Support Specialist IIWA$21–$22 / hourMust be able to clear the authorized driving component for Recovery Innovations and provide proof of own personal auto insurance with a minimum level of coverage: $100,000 in bodily injury -OR- $100,000 in property damage -OR- both ($100,000 in bodily injury AND $100,000 in property damage). The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Peer Support Specialist I Recovery Innovations InternationalPeer Support Specialist IWA$20–$21 / hourMust be able to clear the authorized driving component for Recovery Innovations and provide proof of own personal auto insurance with a minimum level of coverage: $100,000 in bodily injury -OR- $100,000 in property damage -OR- both ($100,000 in bodily injury AND $100,000 in property damage). The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Product Support Specialist- Pacific Time Zone HuntressProduct Support Specialist- Pacific Time ZoneSeattle, WARemotePractical experience with macOS, including familiarity with its directory structures, services, etc., and troubleshooting common system and application issues (knowledge of Terminal and Bash is a plus, but not required). Practical experience supporting Microsoft Windows Operating Systems, including familiarity with Windows internals such as services, the registry, etc., and troubleshooting common system and application issues.
Loan Support Specialist IV Columbia BankLoan Support Specialist IVTacoma, WA$18–$30 / hourMaintains oversight for the transaction and processing of moderate to highly complex and specialized consumer, small business, SBA and commercial/business loan products, required documentation, in accordance with theorganizationsworkflow, ensuring regulation, policy, and procedures practices are followed. + Perform loan servicing activities such as general loan maintenance, processing loan payments, data entry, loan document creation, lien perfection, escrow/tax support, flood review or general ledger reconciliation.
IT Support Specialist BrincIT Support SpecialistSeattle, WashingtonToday, we've expanded into creating and deploying 911 response networks, where drones are dispatched to 911 calls to provide real-time visual data, enhancing safety and enabling de-escalation-focused responses. Our cutting-edge solutions are utilized by over 600 public safety agencies across America and the company has raised over $150M from investors, including Index Ventures, Motorola Solutions, Sam Altman, Dylan Field, Mike Volpe, Alexandr Wang and more.
Technical Textile Support Specialist INSPYR SolutionsTechnical Textile Support SpecialistSeattle, WA$45–$53 / hourInformation collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/ . Experience working with vendors and suppliers, including participating in vendor meetings and managing communications to ensure clarity and alignment on timelines, processes, and deliverables.
Product Support Specialist AnthropicProduct Support SpecialistSeattle, WAProvide high-touch support to our most strategic customers, communicating clearly and empathetically with a wide range of user personas, context-switching between guiding an executive through an incident and providing critical product knowledge to an admin in need of help within the same hour. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
NewIT Support Specialist MMC GroupIT Support SpecialistFife, WA$28–$30 / hourThe ideal candidate has at least 5 years of enterprise IT support experience and is comfortable working independently in a fast-paced, onsite environment supporting end users, hardware, software, printers, mobile devices, conferencing technology, and other business-critical equipment. Our client is seeking an experienced IT Support Specialist to provide hands-on technical support for enterprise infrastructure, end-user technology, and business applications within corporate office and distribution center environments.
DCIM Support Specialist Carrier CorporationDCIM Support SpecialistWARemote$79,000–$158,000 / yearRequiring a strong background in large-scale system administration and data center operations, the specialist will also analyze training needs to implement technical programs for internal teams and high-profile clients while ensuring consistent, high-quality technical and operational support. Nlyte Software, a wholly owned subsidiary of Carrier, combines market-leading data center management software with global building and energy solutions to drive digital infrastructure efficiency, and is seeking a permanent, full-time DCIM Support Specialist.
IT Support Specialist BRINCIT Support SpecialistSeattle, WAToday, we've expanded into creating and deploying 911 response networks, where drones are dispatched to 911 calls to provide real-time visual data, enhancing safety and enabling de-escalation-focused responses. Our cutting-edge solutions are utilized by over 600 public safety agencies across America and the company has raised over $150M from investors, including Index Ventures, Motorola Solutions, Sam Altman, Dylan Field, Mike Volpe, Alexandr Wang and more.
Product Support Specialist Cooley LLPProduct Support SpecialistSeattle, WA$93,000–$135,000 / yearWe offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. 4+ years direct applicable experience (e.g., engaging with end-users to provide support of online services, including troubleshooting, and capturing any feedback and observations about end-user behaviors that might inform future product development or support documentation and processes).
Human Trafficking Services and Support Specialist (SHPC2) State of WashingtonHuman Trafficking Services and Support Specialist (SHPC2)WA$64,512–$86,688 / yearYou will help ensure the accuracy and timeliness of reporting key metrics to inform strategic decision-making and the effectiveness of trafficking-related services for youth, while supporting collaborative efforts among DCYF divisions and community organizations to identify areas of needed growth in service delivery. The Specialist must possess advanced knowledge of the risks and interventions for human trafficking and the disparate impact of human trafficking on BIPOC and LGBTQIA youth, along with experience in youth engagement, screening and assessment practices, youth-focused case planning, and managing systems of data for interpretation and communication.
Mental Health Peer Support Specialist Mac's ListMental Health Peer Support SpecialistSeattle, WA$22–$28.50 / hourWorking as a key member of a multidisciplinary clinical team, the Peer Specialist helps clients develop self-advocacy skills, identify personal recovery goals, and navigate community-based resources. Since 1972, Therapeutic Health Services (THS) has provided evidence-based, culturally appropriate and compassionate behavioral health treatment, programs and services for children, youth, and families with substance use and mental health disorders.
Cybersecurity Client Relationship & Sales Support Specialist Accenture PlcCybersecurity Client Relationship & Sales Support SpecialistRedmond, WAWe Are: Accenture Security is one of the fastest growing areas of our business, and our global Cyber Investigation and Forensic Response (CIFR) practice is at the heart of how we help clients prepare for, respond to, and recover from the most consequential cyber incidents. You Are: Client Relationship & Sales Support Specialist to support the revenue pipeline, lead individual sales cycles and support opportunities from Stage 0 until closed and then continue to build client and client team relationships after the close.
Support Specialist BellevueSupport SpecialistBellevue, WashingtonAn Associate’s degree or higher in a related field1, including 18 semester hours of completed coursework related to young children birth to age 8. A Bachelor’s degree or higher in a related field1, including 18 semester hours of completed coursework related to young children birth to age 8.
Retail Support Specialist DSIRetail Support SpecialistTacoma, WAIn this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
Hardware Support Specialist - Bilingual Korean and English U.S. BancorpHardware Support Specialist - Bilingual Korean and EnglishLynnwood, WA$31.30–$41.73 / hourIn addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive.