NewSoftware Engineer I WR SystemsSoftware Engineer IFairfax, Virginia$74,000–$107,000 / yearClearance Requirement: Ability to obtain and maintain a Secret Clearance Travel Requirements: 10% Location: Fairfax, VA SUMMARY: WR Government Business Solutions has an opportunity for a Software Engineer I to support the research, design, development, integration, and testing of computer software systems in conjunction with hardware product development. Candidates must possess the following knowledge, skills, and experience: Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, or a related technical discipline.
Mechanical Engineer III WR SystemsMechanical Engineer IIIDam Neck, Virginia$93,000–$134,000 / yearThe selected candidate will be required to pass a pre-employment third-party background check which may include verification of any of the following: Employment history; Education and/or certifications; Criminal history; Driving Records; Other records or information related to the candidate’s suitability for the position. Experience working with CAD software (AutoCAD and Autodesk Inventor preferred) with strong knowledge of 3D modeling, Bills of Materials (BOM), and manufacturing documentation.
Computer Engineer III WR SystemsComputer Engineer IIINorfolk, Virginia$94,000–$130,000 / yearClearance Requirement: Active Secret Clearance is required to start Travel Requirements: Up to 10% Location: Norfolk, VA SUMMARY: WR has an opportunity for a Computer Engineer III to conduct research, development, design, integration, testing, and lifecycle support of computer-based, electronic, and embedded systems supporting advanced naval technologies and engineering development efforts. Experience supporting the software application lifecycle, including requirements gathering, development, testing, and implementation of software/code into the FOROPS Engineering Development Model through final validation and deployment.
Software Engineer WR SystemsSoftware EngineerNorfolk, Virginia$78,000–$113,000 / yearClearance Requirement: Ability to obtain and maintain a Secret Clearance Travel Requirements: 10 – 20% Location: Norfolk, VA OR Fairfax, VA SUMMARY: WR Government Business Solutions is seeking a Software Engineer to support the design, development, integration, and testing of advanced research and development (R&D) systems and technologies. Candidates must possess the following knowledge, skills, and experience: Bachelor of Science degree in Electrical Engineering, Computer Engineering, Software Engineering, Computer Science, Mathematics, Physics, or a related scientific discipline.
RF Engineer WR SystemsRF EngineerNorfolk, Virginia$76,000–$108,000 / yearCandidates must possess the following knowledge, skills, and experience: Bachelor of Science degree in Electrical/Electronics Engineering, Computer Engineering, Physics, Math, or related scientific discipline. The selected candidate will be required to pass a pre-employment third-party background check which may include verification of any of the following: Employment history; Education and/or certifications; Criminal history; Driving Records; Other records or information related to the candidate’s suitability for the position.
Mechanical Engineer, Senior WR SystemsMechanical Engineer, SeniorDam Neck, Virginia$114,000–$159,000 / yearClearance Requirement: Active Secret Clearance is required to start Travel Requirements: 5-10% Location: Virginia Beach, VA (Dam Neck) SUMMARY: WR has a potential opportunity for a Mechanical Engineer, Senior in support of our NAVSEA P&EDM contract. *This position is contingent upon funding* The selected candidate will be required to pass a pre-employment third-party background check which may include verification of any of the following: Employment history; Education and/or certifications; Criminal history; Driving Records; Other records or information related to the candidate’s suitability for the position.
NewControls Engineer, ADC Amazon Data Services, Inc.Controls Engineer, ADCCulpeper, VAAWS Data centers have multiple components such as generators, uninterruptable power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers [air-cooled and water-cooled], pumps, cooling towers, heat exchangers, CRAHs, air economizers, etc. - Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or an equivalent engineering science plus 5+ years of relevant controls experience, OR 10+ years of relevant controls experience in lieu of a degree.
NewSr. Controls Engineer Amazon Data Services, Inc.Sr. Controls EngineerHerndon, VAAWS Data centers have multiple components such as generators, uninterruptable power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers [air-cooled and water-cooled], pumps, cooling towers, heat exchangers, CRAHs, air economizers, etc. Frequently visit (locally) assigned in-operation data centers to troubleshoot, meet customers, supervise vendor’s work to ensure compliance with the scope, design, SOO and applicable local codes.
NewCommissioning Engineer System OneCommissioning EngineerSouth Hill, VA$85,000–$125,000 / yearPerform final testing, startup, and commissioning of electrical distribution equipment (breakers, transformers, switches, switchgear, relays, MCCs, UPS, power monitoring systems, etc.). This role focuses on final testing, startup, commissioning, analysis, and troubleshooting of low- and medium-voltage electrical distribution equipment in both field and manufacturing environments.
Integration Engineer LeidosIntegration EngineerLorton, VA$73,450–$132,775Supporting the HEITS management team, the selected individual will be responsible for providing services for the design of new sites, IT renovations, cabling, server room space, desktop PC deployments, printers, faxes, phone(s); copiers; data storage, shared drives, and general-purpose applications on HSDN and C-LAN. The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise IT Secure Services and Support (HEITS) for the continued operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN).
NewData Center Controls Engineer, Deployment Amazon Data Services, Inc.Data Center Controls Engineer, DeploymentFredericksburg, VAAWS Data centers have multiple components such as generators, uninterruptible power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers [air-cooled and water-cooled], pumps, cooling towers, heat exchangers, CRAHs, air economizers, etc. • Frequently visit (locally) assigned in-operation data centers to troubleshoot, meet customers, supervise vendor’s work to ensure compliance with the scope, design, SOO and applicable local codes.
NewData Center Controls Engineer, Service Amazon Data Services, Inc.Data Center Controls Engineer, ServiceFredericksburg, VAAWS Data centers have multiple components such as generators, uninterruptable power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers [air-cooled and water-cooled], pumps, cooling towers, heat exchangers, CRAHs, air economizers, etc. • Frequently visit (locally) assigned in-operation data centers to troubleshoot, meet customers, supervise vendor’s work to ensure compliance with the scope, design, SOO and applicable local codes.
NewSales Engineer CoolSysSales EngineerAshburn, VA$75,000–$90,000Responsibilities: The Sales Engineer will bridge the gap between our engineering team and customers, providing expert advice and technical solutions that help clients understand and utilize our products. Provide valuable feedback from customers to the engineering and product development teams to influence future product offerings.
DevOps Automation Engineer Capgemini Government Solutions LLCDevOps Automation EngineerMcLean, VAThis senior-level technical role designs, implements, and governs enterprise-wide systems that manage user identities and access rights, bridging security strategy and technical implementation across on-premises and cloud environments while mentoring junior engineers. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs.
Senior Systems Engineer MANTECHSenior Systems EngineerStafford, VASupport engineering activities and programmatic milestones through the development and review of engineering documentation (System Engineering Plans, Test and Evaluation Master Plans, Interface Control Documents, System Specifications, etc.) and requirements documentation, system engineering technical review (SETR) briefing materials, configuration management activities and program schedules. Support and participate in systems engineering technical reviews (systems requirements review, preliminary and critical design reviews, integration readiness review, and system acceptance review) through documentation preparation, review of criteria, and preparation of briefing material.
Model-Based Systems Engineer LeidosModel-Based Systems EngineerAnnandale, VA$69,550–$125,725Bachelor’s degree in engineering or related field with 2+ years of prior relevant experience or a master’s degree with at least a year experience in one of these areas: systems engineering, software engineering, test engineering or related field. March 30, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Senior Model Based Systems Engineer LeidosSenior Model Based Systems EngineerWoodbridge, VA$107,900–$195,050Bachelor’s degree in engineering or related field with 8+ years of prior relevant experience or a master’s degree with 6+ years of experience in one of these areas: systems engineering, software engineering, test engineering or related field. Your role will directly support our diverse portfolio of programs through a combination of requirements and design architecture analysis; MBSE Model development; mentoring junior engineers and assisting technical leadership develop briefing material.
Senior DevOps Engineer LeidosSenior DevOps EngineerBurke, VA$107,900–$195,050p>The Leidos Spatial Solutions Division has an exciting opportunity for a senior DevOps Engineer to assist with the development, integration, deployment, and sustainment of mission critical systems that enable NGA's Geospatial Intelligence (GEOINT) mission collecting sciences, technology and tradecraft measuring and modeling the Globe to provide three-dimensional accuracy of every point in, on, or above the Earth. June 1, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
NewSenior Vehicle Integration Engineer Rocket LabSenior Vehicle Integration EngineerWallops Island, VATo conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Experience working directly with launch vehicle and/or launch vehicle hardware and subsystems including, avionics, high pressure gas, structures, electrical, and mechanical.
NewLinux Engineer MANTECHLinux EngineerQuantico, VABachelor’s degree and minimum of 4 years of experience working with Red Hat Enterprise Linux 7.X, 8.X, 9.X with a strong command-line interface (CLI) skillset (additional 2 years of experience may be substituted in lieu of degree). The Linux Engineer will maintain, update, and secure existing Linux systems on both classified and unclassified networks in support of Cyber investigations and operations.
Active Directory Architect / Engineer LeidosActive Directory Architect / EngineerArlington, VA$131,300–$237,350Design, deploy, upgrade, and administer Active Directory Domain Services, including domain controllers, forests, domains, trusts, and replication topologies (i.e. Manage and optimize Group Policy Objects (GPOs), OU structures, and security baselines; including object management through bulk operations and automation, Troubleshoot and resolve complex AD-related issues, including authentication failures, replication problems, DNS issues, and Kerberos/NTLM problems, Plan and execute Active Directory migrations, consolidations, and upgrades (of both underlying server infrastructure and overall forest/domain functional levels), Develop and maintain disaster recovery, backup, and restore procedures for AD environments (including AD Recycle Bin and authoritative restores), Monitor AD health and performance using tools such as Microsoft System Center, Azure Monitor, or third-party solutions). Deep expertise in designing, deploying, upgrading, and administering Microsoft Active Directory Domain Services (AD DS), including domain controllers, multi-domain/forest architectures, trusts, replication topologies, Group Policy Objects (GPOs), OU design, and security baselines.
NewMobile Forensics Software Engineer MANTECHMobile Forensics Software EngineerHerndon, VAJoin a highly recognized elite team of technical leaders delivering advanced Digital Forensics solutions This role supports high-visibility US Government projects, creating cutting-edge mobile application forensic processing capabilities that significantly impact our nation’s security. Bachelor’s degree in Computer Science or similar technical field or High School Diploma with an additional 6 years of coding experience.
Cloud Engineer LeidosCloud EngineerArlington, VA$87,100–$157,450If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. June 25, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Lead Systems Engineer LeidosLead Systems EngineerBurke, VA$107,900–$195,050If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. June 22, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Engineer/APM - Construction - South Hill, VA Michael Page USAEngineer/APM - Construction - South Hill, VASouth Hill, VA$70,000–$600,000 / yearFull timeJoin a growing commercial construction team as an Assistant Project Manager supporting large-scale, complex projects in South Hill, VA. This is an exceptional opportunity for an ambitious early-career professional to gain hands-on project leadership experience and build a path toward Project Manager and Senior Project Manager responsibilities.
Support Engineer, Amazon Leo Enterprise Customer Support Amazon.com IncSupport Engineer, Amazon Leo Enterprise Customer SupportArlington, VAAs an escalated tier role within Amazon Leo Enterprise Customer Support, you will own the resolution of the most complex networking cases that require deep subject matter expertise, from eBGP peering failures with ISP partners to routing anomalies cascading across customer networks spanning continents. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.
Lead Support Engineer, Amazon LEO Enterprise Customer Support Amazon.com IncLead Support Engineer, Amazon LEO Enterprise Customer SupportArlington, VAAmazon LEO will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. Success in this role demands excellent diagnostic skills, the ability to drive technical cases to resolution, and experience working with cross-functional teams to solve challenging network issues.
Technical Support Engineer TD SynnexTechnical Support EngineerVirginiaPerform root cause analysis using diagnostics such as product logs, source code, network logs, server utilization, and database reports to provide solutions for issues related to purchase and activation, billing discrepancies, and lifecycle management. The Technical Support Engineer routinely acts independently while researching and developing solutions to customer issues and assists others in problem solving with specialty knowledge.
Product Support Engineer Cooley LLPProduct Support EngineerReston, VA$120,000–$175,000 / year4+ years directly applicable experience (e.g., application support engineer, technical support engineer, product support engineer, or quality assurance engineer) - Senior level candidates considered with 5+ years' experience with proven ability to operate at an elevated level in terms of scope of responsibility, judgement and autonomy. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits.
NewTechnical Support Engineer Forgent Power Solutions IncTechnical Support EngineerRichmond, VAThis role partners closely with Technical Support & Warranty Specialists to receive fully defined cases, perform in depth technical evaluation, guide remote and on-site troubleshooting activities, and drive permanent corrective actions. The Technical Support Engineer serves as the primary technical escalation point within Forgent Power's Service organization, responsible for advanced diagnostics, root cause analysis, and resolution of complex equipment issues.
Technical Support Engineer II Axon Enterprise IncTechnical Support Engineer IISterling, VAIf you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com. With your ability to research, diagnose, troubleshoot, and resolve issues, and with your excellent communication skills, you will continually innovate to ensure Dedrone by Axon is offering the best level of service to the customer's satisfaction.
Sr. Technical Support Engineer, Focused Services, NGFW Palo Alto Networks IncSr. Technical Support Engineer, Focused Services, NGFWReston, VA$103,400–$167,200 / yearAI Optimization & Troubleshooting: Leverage internal AI-powered diagnostic utilities, automated log analyzers, and machine learning tools to accelerate root-cause analysis, optimize multi-vendor troubleshooting workflows, and decrease time-to-resolution for complex network security events. While the Company will consider applicants who have current work authorization and require a transfer of an existing H-1B visa, the Company is not currently considering applicants who require new visa sponsorship (including new H-1B petitions) or individuals currently in OPT/CPT status who will require future sponsorship to maintain work authorization.
Technical Support Engineer TD SYNNEX CorpTechnical Support EngineerReston, VAPerform root cause analysis using diagnostics such as product logs, source code, network logs, server utilization, and database reports to provide solutions for issues related to purchase and activation, billing discrepancies, and lifecycle management. The Technical Support Engineer routinely acts independently while researching and developing solutions to customer issues and assists others in problem solving with specialty knowledge.
Software Technical Support Engineer Ipconfigure IncSoftware Technical Support EngineerNorfolk, VAAs a developer of IP video surveillance solutions, IPConfigure offers a variety of products - all of which leverage a browser-based interface while supporting both Windows and Linux architectures and are capable of seamlessly supporting unlimited cameras, locations, and users in a centralized, distributed, or hosted architecture. Job Summary IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations.
ITS Support Engineer I Amazon.com IncITS Support Engineer IHerndon, VAAs a part of our IT Services team, you"ll have the opportunity to make a direct impact on Amazon"s corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on. As an ITS Support Engineer, you"ll be the go-to knowledge expert for Amazon"s corporate employees', providing seamless end-to-end services and friction-less on-site technical support ensuring productivity remains secure and uninterrupted.
Field Training & Support Engineer Zp Group LlcField Training & Support EngineerMclean, VAKeywords: Field Engineer, C-UAS, Counter UAS, RF Systems, Radio Frequency, Technical Training, Customer Success, McLean VA, Onsite, National Security, Public Safety, FAA Part 107, Hardware Support, Software Troubleshooting, Field Deployments, Site Surveys, System Installation, Professional Services, Technical Documentation, SOW Development, Tier 2 Support, Vendor Management, RF Optimization. The ideal candidate will serve as a technical expert, delivering training, troubleshooting complex systems, and supporting field deployments across the U.S. Responsibilities for the Field Training and Support Engineer include: Deliver in-person and virtual technical training sessions for customers and service partners.
Software Technical Support Engineer Intern Ipconfigure IncSoftware Technical Support Engineer InternNorfolk, VAAs a developer of IP video surveillance solutions, IPConfigure offers a variety of products - all of which leverage a browser-based interface while supporting both Windows and Linux architectures and are capable of seamlessly supporting unlimited cameras, locations, and users in a centralized, distributed, or hosted architecture. Job Summary IPConfigure, Inc. is searching for a Software Technical Engineer Intern to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations.
TrakSYS Support Engineer eTeam Inc.TrakSYS Support EngineerRichmond, VA$62–$67 / hourIdentify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments.
IT Technical Support Engineer Senior Advocate Health and Hospitals CorporationIT Technical Support Engineer SeniorVirginiaProviding care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise.
Network Support Engineer Blue WirelessNetwork Support EngineerRichmond, VirginiaAs our customer base have grown significantly globally, we’re expanding the Global Customer Support (GSC) team in USA with additional Network Support, being part of the larger network team. But technology is only one part of our success story – our "secret sauce" is our people: our creativity, hands-on attitude, and our willingness to go above and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey.
Project Support Engineer Amentum Services IncProject Support EngineerNorfolk, VA$73,046.80–$95,056 / yearMinimum Requirements: 10 years of continuous U.S. Navy surface ship related experience, including CNO availability depot level planning and execution, intermediate level availability planning and execution, fleet technical assistance process and Casualty Reporting (CASREP) process, current within the year; Engineering and technology degrees may be substituted for experience at the discretion of the government. Amentum is seeking a Project Support Engineer to provide the maintenance team with on-site technical expertise and direct liaison with the Mid-Atlantic Regional Maintenance Center (MARMC) engineering department during planning, fleet technical assistance, engineering, repair, assessment, and modernization work accomplished on assigned ships.
Production Planning Support Engineer - Planner (Job ID: 1382) Colonna's Shipyard IncProduction Planning Support Engineer - Planner (Job ID: 1382)Norfolk, VABreaks larger projects into management work packages (tasks/phases), defines project scope, estimates resources (labor, materials, budget), establishes timelines & milestones, and support progress tracking. Purpose: Steel America, a business unit of Colonna's Shipyard, is seeking a highly analytical and organized Production Planning Support Engineer (Planner) to support steel fabrication and manufacturing project planning at our Norfolk, VA headquarters.
Remote Support Engineer - CT/MR/VL Canon USA & AffiliatesRemote Support Engineer - CT/MR/VLRichmond, VARemoteThis position emphasizes structured intake, Tier 1 triage excellence, and seamless escalation to Tier 2 resources, while maintaining a strong focus on customer experience, uptime, and operational efficiency Performs all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple imaging modalities (CT, MR, XR, VL, UL).
Remote Support Engineer CT/MR/VL Canon USA & AffiliatesRemote Support Engineer CT/MR/VLRichmond, VARemoteThis position emphasizes structured intake, Tier 1 triage excellence, and seamless escalation to Tier 2 resources, while maintaining a strong focus on customer experience, uptime, and operational efficiency Performs all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple imaging modalities (CT, MR, XR, VL, UL).
Remote Support Engineer - XR/VL Canon USA & AffiliatesRemote Support Engineer - XR/VLRichmond, VARemoteThis position emphasizes structured intake, Tier 1 triage excellence, and seamless escalation to Tier 2 resources, while maintaining a strong focus on customer experience, uptime, and operational efficiency Performs all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple imaging modalities (CT, MR, XR, VL, UL).
Sr. Technical Support Engineer, Strata, US Government Palo Alto Networks IncSr. Technical Support Engineer, Strata, US GovernmentReston, VA$103,400–$167,200 / yearYour quick thinking and proactive support provide the fast assistance our Public Sector clients need to keep their environments secure-meaning you'll need to move quickly, think strategically, and provide expert technical assistance in high-pressure situations. As part of our U.S. Government (USG) team, you will be a designated customer advocate, assisting in providing tailored support, weekly reviews, root cause analysis for critical issues, release reviews, upgrade planning, and quarterly business reviews.
Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote) Capital One Financial CorpSenior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote)Richmond, VARemote$209,000–$238,500 / yearYou will bridge the gap between high-scale software engineering and white-glove technical account management, specifically driving success for customers operating in air-gapped and self-hosted environments. 7+ years of experience troubleshooting distributed systems in zero-access, air-gapped, or highly restricted self-hosted environments, relying on sanitized logs, CLI diagnostic outputs, and asynchronous screen-shares.