Expertise with VMware including full life-cycle implementation experience, configuration, and administration of VMware • Knowledge of VMWare maintenance/patching mechanics and VMware architecture • Demonstrable history solving complex problems across multiple components • Work closely with client VMware SMEs and Management Skills • Superb trouble-shooting skills and tenacity in problem solving • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients • Strong knowledge of key application functionality • Excellent English communication skills – verbal & written are required • Attention to detail and the ability to learn quickly • Extreme focus on Client satisfaction • Ability to work calmly and professionally in high pressure situations • The ability to work remotely from a home-based office in a virtual environment Desired Qualifications • The best candidates will have knowledge of multiple VMWare components across multiple releases including proficiency with VMWare component business processes, navigation mechanics, configuration requirements, integrations, and knowledge of underlying technology. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation.