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As a Tier 2 Support Analyst, you will triage, analyze, and resolve Tier 2 support tickets for the DPS system-working directly with government personnel, internal engineering teams, and program leadership to maintain system readiness and user satisfaction. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.

YEAR

CACI International Inc.

Tier 2 Support Analyst

ea_via_bold

In this role you'll handle answering inbound calls, placing outbound calls, assessing assigned tickets, performing troubleshooting steps, and escalating problems to higher level analysts as needed. Responsibilities: Provide first level end-user consulting, trouble-shooting and problem-solving support for all corporate computer hardware/software supported and network-related technologies.

Since 1997, weâ€™ve dedicated ourselves to being the best healthcare company in the Midwest by providing exceptional, comprehensive care to seniors in every community we serve. We operate multiple senior health communities throughout Kentucky, Indiana, Ohio and Michigan. To meet every need of the aging population, we have designed our communities to offer a full range of services, from independent and assisted living, to skilled nursing and rehabilitative services. Whether a resident requires short-term rehabilitative care, or ongoing nursing care, our programs help our residents live the highest quality of life possible. 
					
					At Trilogy Health Services, our motto of being compassionately committed to excellence in customer service is evident in everything we do. We believe that our company culture, values, and superior service standards are what define â€œThe Trilogy Difference.â€ Not only do we provide excellence in customer service to each resident, but we are also committed to serving those around our residents, including our communities and our employees. 
					The Trilogy culture is built upon our Trilogy Service Standards, which emphasize exceeding customer expectations in all areas, including resident activities and programming, fine dining, family care and employee care to name a few. Each service standard is designed to provide an exceptional service experience, whether you are a Trilogy resident, family member, employee or community member. Cultural Leadership is the driver for our success, and our cultural map that guides us on our journey is our Mission Statement.

Trilogy Health Services LLC

Technical Support Analyst

Respond to customer inquiries in a timely manner and utilize skills and knowledge of applications to answer questions and solve technical problems. Proactively and reactively create client service-related applications in collaboration with other internal and external teams.

Reveal Data Corp

Support Analyst (2nd Shift)

Respond to customer inquiries in a timely manner and utilize skills and knowledge of applications to answer questions and solve technical problems. From your seat in our beautiful new office in downtown Chicago, you will have access to many teammates to help respond to clients timely.

Support Analyst

Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. Support mobile devices online per cellular vendor: activate lines and devices, add user accounts and perform status changes.

HOUR

Michels Corporation

Service Desk Support Analyst

These roles will support our global citizen developer community, helping them troubleshoot issues, operate and enhance the Power Platform Centre of Excellence (CoE) toolkit, and ensure smooth operation of Power Platform solutions across the organization. Support and Troubleshooting: Provide technical assistance for Power Apps, Power Automate, and Power BI users, diagnosing and resolving platform-related issues.

Kaplan, Inc.

Power Platform Support Analyst (Hybrid)

Michels Corp

Service Desk Support Analyst I

This role will serve as a key escalation point for Level 1 support, supporting Windows and macOS environments, Microsoft 365 applications, endpoint management tools, ServiceNow, and conference room technology. The ideal candidate will troubleshoot and resolve escalated hardware, software, application, and network issues while ensuring timely resolution in accordance with established Service Level Agreements (SLAs).

Dawar Consulting, Inc.

IT Support Analyst – Level 2

Zoho

Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. As a Senior IT Support Analyst I based onsite at Rocket Lab's Wallops Island (LC2) office, you will work closely with the IT Client Services Lead, and multiple IT teams, including Infrastructure and Launch, in a fast-paced and dynamic environment.

Rocket Lab Corp

Senior IT Support Analyst I

FULL_TIME

The Jira Support Analyst plays a critical role in supporting Agile software development teams by ensuring effective use of Jira and Confluence across the full software development lifecycle (SDLC). Update and maintain epics, features, and hierarchies across multiple projects based on leadership guidance, including adjusting start/stop dates, capturing risks, and noting mitigation strategies.

Our employees are our greatest resource and each member of the team is just as important as the next.  We enjoy a flat organization where constructive comments are welcome and seen as detailed information on how to build a stronger company.

Trust, Flexibility and Responsibility are three key elements of our values that allow the freedom for our employees to create their own paths to success. We are always seeking out individuals who are 100% in all categories and understand the importance of teamwork.

In order to retain the best, we offer exceptional benefits for:
Health, Dental & Vision
An optional Flexible Spending Plan
401k Matching
Tuition Reimbursement
Life Insurance
We also offer generous paid vacation, as well as, performance recognition awards and referral bonuses. Contact us for more information or to send us your resume. We look forward to hearing from you and hopefully welcoming you to the team soon!

TRIAEM LLC is an 8(a), Economically Disadvantaged Woman-Owned Small Business (EDWOSB) based in Sterling, Virginia.   TRIAEM is known for providing exceptional people who all have proven experience supporting military and intelligence operations worldwide with exceptional results, 100% of the time.  Business areas surround non-developmental, Systems Integration & Engineering, Cyber Security, Acquisition and project/program management oversight support to organizations that require OCI-free professional services without the burden of recently revised Organizational Conflicts of Interests rulings.  The majority of the diverse TRIAEM staff have education levels ranging from recent college graduates to PhD’s and have industry recognized certifications in:
PMP ®
ITIL
Agile
SAFe
SCRUM Master
Certified Ethical Hacker (CEH)
CISSP certified


TRIAEM, LLC

JIRA Support Analyst

partner Hirebridge

This role combines technical troubleshooting expertise with strong project coordination skills to ensure audit findings, remediation plans, vulnerability management efforts, and compliance-driven initiatives are executed successfully through completion. The successful candidate is a technically strong professional who can quickly understand complex environments, troubleshoot application issues, coordinate remediation efforts, and ensure governance initiatives are completed successfully.

Epitec is a leading staffing and recruiting services company with a mission to make staffing personal. We go beyond traditional hiring by truly understanding our candidates and matching them with the perfect opportunities. We offer competitive compensation, career growth, and support throughout the entire process. Working with top Fortune 500 companies, we are recognized for our excellence with numerous awards, including Best & Brightest and diversity recognitions. At Epitec, we're redefining the future of employment.

Epitec Inc

Information Technology Application Support Analyst IV

Build effective, reciprocal working relationships with systems administrators, network engineers, and other IT Corporate Support Analysts to resolve escalated IT problems quickly through collaboration, clear communication, and shared accountability. Provide training and end-user support during and after implementation, tailoring guidance to user needs and helping others adopt new systems, processes, and ways of working successfully.

ABC Phones of North Carolina Inc

System Support Analyst II

The User Support Analyst is a second level resource with specialized knowledge and experience in touch-maintenance and setup of the desktops, networking and troubleshooting. The Technical Specialist has an overall knowledge and understanding of managing customer expectations while serving as a strong base for technical expertise in a Windows and Office 365.

Nanosoft Consulting Talent Page

User Support Analyst II (on-site)

It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements. The analyst is also responsible for identifying critical issues and engaging key resources while gathering information needed to effectively escalate problems in a fast-paced environment.

TierPoint LLC

EOC Support Analyst

Based in Huntsville, Alabama where laboratory facilities and headquarters are located, CFD Research also has office and laboratory facilities in Dayton, Ohio, prototyping test and evaluation facilities in Hollywood, Alabama, and office facilities in Fort Walton Beach, Florida. CFD Research has earned multiple national awards for successful application and commercialization of innovative component/system technology prototypes, multi-physics simulation software, multi-disciplinary analyses, and expert support services.

CFD Research Corporation

PMO Support Analyst

Desktop/Technical Support Analyst 2 Richmond, VA 23019 Pay Rate: $30 Hourly ABOUT THE ROLE This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution, system/data access and optimal system performance Act as a first point of contact for providing technical support to all areas within the organization. Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.

Inteletech Global

Understanding the client's end goal and working backwards from there, utilizing expertise of software workflows and general reasoning skills is how you will help bring success to clients' missions! Documenting all client interactions within our CRM system, including communications (phone or email), reported issues, questions, feature suggestions, and task requests.

Pen-Link, Ltd.

Software Support Analyst

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. The ideal candidate is a self-motivated professional who can effectively manage competing priorities, organize work independently, and apply technical expertise to achieve objectives in a fast-paced environment with limited supervision.

American Red Cross Blood Services

Technical Support Analyst II

SAP skills, and experience looking up Production BOM, Production workorders, and supporting computer systems to troubleshoot data setup, configuration that is preventing orders from flowing through the system. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver, Inc.

Senior Business Support Analyst

Our commitment to our employees and clients as well as to dedication and trust, critical values to our Firm, have led to Kearney's recognition as one of the leading accounting firms in the country. Actual compensation (meeting or exceeding the range) will be determined based on specific experience, education, work location, clearance level, and other factors permitted by law.

Support Analyst Jobs in the United States

Tier 2 Support Analyst CACI International Inc.

Technical Support Analyst Trilogy Health Services LLC

Support Analyst (2nd Shift) Reveal Data Corp

Support Analyst Reveal Data Corp

Service Desk Support Analyst Michels Corporation

Power Platform Support Analyst (Hybrid) Kaplan, Inc.

Service Desk Support Analyst I Michels Corp

IT Support Analyst – Level 2 Dawar Consulting, Inc.

Senior IT Support Analyst I Rocket Lab Corp

JIRA Support Analyst TRIAEM, LLC

Information Technology Application Support Analyst IV Epitec Inc

System Support Analyst II ABC Phones of North Carolina Inc

User Support Analyst II (on-site) Nanosoft Consulting Talent Page

EOC Support Analyst TierPoint LLC

PMO Support Analyst CFD Research Corporation

Technical Support Analyst Inteletech Global

Software Support Analyst Pen-Link, Ltd.

Technical Support Analyst II American Red Cross Blood Services

Senior Business Support Analyst Matlen Silver, Inc.

Senior Audit Support Analyst KEARNEY & COMPANY, P.C.

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