Lead Support Analyst STAND 8Lead Support AnalystNew York, NY$1–$60 / hourFull timeThe Lead Support Analyst plays a critical leadership role within the Scheduling Platforms group, overseeing the support, stability, and performance of mission-critical scheduling applications used across global media operations. STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.
Technical Analyst – Investment Operations (Wires Management) VBeyond CorporationTechnical Analyst – Investment Operations (Wires Management)New York, NY$150,000–$180,000 / yearFull timeThe individual will work closely with key stakeholders in the Investment Operations functions to lead projects, gather and document business requirements, and coordinate the development, testing, implementation, and ongoing support of these requirements. Seeking a business-focused technologist and functional subject matter expert to support the advancement of technology capabilities in the Middle Office and Controllers businesses.
Senior Third Party Risk Management Analyst United Nations Federal Credit UnionSenior Third Party Risk Management AnalystNew York, NY$105,000 / yearFull timeSupport the TPRM framework to ensure alignment with organizational objectives and regulatory requirements, with primary responsibility for tracking of end to end third party risk assessment process, which includes risk reviews, documenting findings in the risk register, coordinating follow-ups with the third parties and the business unit owners, and facilitating the collaboration and documentation of the related risk acceptance with the business unit owner.• • Collaborate with business unit owners to communicate findings, develop risk mitigation strategies, and provide insights that support the TPRM Framework.• Support ongoing monitoring and risk-remediation activities by assisting in tracking vendor exceptions and issues, updating risk profiles, and documenting remediation steps.•
NewSales/Financial Analyst JobotSales/Financial AnalystEdison, NJ$100,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. If you are a driven individual with a passion for sales analysis and a desire to make a significant impact in the healthcare industry, we would love to hear from you.
NewAI Risk & Compliance Analyst JobotAI Risk & Compliance AnalystNew York, NY$70–$80 / hourAs AI adoption continues to expand across the business, our Governance, Risk & Compliance team plays a critical role in helping teams evaluate, document, and manage AI use cases in a practical, thoughtful, and compliant way. The contractor will be expected to make an immediate impact by improving AI use case intake, strengthening risk review workflows, maintaining clear documentation, and helping align AI activities with evolving legal, regulatory, privacy, security, and compliance expectations.
Desktop Support Analyst SRI Tech SolutionsDesktop Support AnalystWhippany, NJFull timeSeeking a Desktop Support Engineer to provide onsite end-user support, device management, asset lifecycle administration, and technical troubleshooting in a corporate environment. Provide desk-side support, break-fix services, IMACD activities, device refreshes, and data migrations.
Marketing Analyst/Coordinator TeleWorld SolutionsMarketing Analyst/CoordinatorNJIn this role, you will play a key part in coordinating cross-functional initiatives, supporting sales and supply chain strategies, managing operational processes, and ensuring alignment across internal teams. You will help maintain the operational rhythm of the business by supporting presentation development, forecasting activities, vendor coordination, administrative functions, and day-to-day project management support.
NewSr. Legal Operations Analyst Pinnacle Technical ResourcesSr. Legal Operations AnalystNew York,, New York$30–$45 / hourContractorThe specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Ideal for recent graduates considering law school or a career in legal or financial services, this position provides meaningful, real-world experience beyond a traditional internship program.
Senior Analyst, Talent Management ICONIQ CapitalSenior Analyst, Talent ManagementNew York, NY$100,000–$115,000 / yearAs a Senior Analyst on the Employee Engagement & Development team, you’ll play a key role in driving the efficiency and effectiveness of our Learning & Development initiatives—ensuring smooth operations, managing systems, coordinating logistics, and bringing learning programs to life. With over $100B assets under management, we seek to build resilient investment portfolios, partner with inspired entrepreneurs transforming industries, manage our clients’ lives and legacies, and create uncommon opportunities across sectors and society.
Senior Analyst, Client Development ICONIQ CapitalSenior Analyst, Client DevelopmentNew York, NY$105,000–$120,000 / yearWith over $100B assets under management, we seek to build resilient investment portfolios, partner with inspired entrepreneurs transforming industries, manage our clients’ lives and legacies, and create uncommon opportunities across sectors and society. Sitting at the intersection of sourcing (lead generation and conversion to client), analysis (qualification), and strategy, this role gives you the opportunity to help shape how ICONIQ tells its story to entrepreneurs, investors, and families while connecting our unique platform to new relationships.
NewSenior Fraud and Abuse Operations Analyst PlaidSenior Fraud and Abuse Operations AnalystNew York, NY$156,000–$213,600 / yearExperience translating fraud investigations and research into actionable detection signals, rules, and labeled datasets, while partnering closely with DS/ML and product teams to improve feature sets, labeling quality, evaluation frameworks, and model decay monitoring. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.
Fraud and Abuse Operations Analyst PlaidFraud and Abuse Operations AnalystNew York, NY$138,000–$163,200 / yearExperience translating fraud investigations and research into actionable detection signals, rules, and labeled datasets, while partnering closely with DS/ML and product teams to improve feature sets, labeling quality, evaluation frameworks, and model decay monitoring. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.
Senior Analyst, People Operations ICONIQ CapitalSenior Analyst, People OperationsNew York, NY$105,000–$120,000 / yearWith over $100B assets under management, we seek to build resilient investment portfolios, partner with inspired entrepreneurs transforming industries, manage our clients’ lives and legacies, and create uncommon opportunities across sectors and society. ICONIQ is seeking a Senior Analyst to join the Compensation & People Operations team within Human Capital, playing a critical role in advancing the firm’s people strategy through project management, process optimization, and operational excellence.
Credit Analyst Oversea-Chinese Banking Corporation LimitedCredit AnalystNew York, NY$101,250–$120,000 / yearFull timePartner with Loan Administration and outside counsel in the preparation, review, and approval of loan documentation to ensure the documents meet agreed upon business terms and satisfy the specific requirements of the appropriate credit approval authority. Assist in the presentation of fully completed and analyzed credit approval memos for submission to the bank's credit risk managers.
Senior Cyber Operations Analyst - AVP BarclaysSenior Cyber Operations Analyst - AVPWhippany, NJManagement of security monitoring systems, including intrusive prevention and detection systems, to alert, detect and block potential cyber security incidents, and provide a prompt response to restore normal operations with minimised system damage. Identification of emerging cyber security threats, attack techniques and technologies to detect/prevent incidents, and collaborate with networks and conferences to gain industry knowledge and expertise.
Junior Financial Analyst - Temp to Hire Page GroupJunior Financial Analyst - Temp to HireNew York, NY$28–$33 / hourp>Corporate Financial Analyst is needed to support enterprise-wide financial reporting, analytics, and planning activities, partnering closely with senior leadership. This role focuses on financial modelling, variance analysis, and business insights to support strategic decision-making across multiple business units.
NewSalesforce QA Analyst - COO Office Page GroupSalesforce QA Analyst - COO OfficeManhattan, NY$50–$63 / hourContractorWe are hiring a Salesforce QA Analyst to support Front Office initiatives, with strong experience in manual testing for Salesforce CRM, including test plans, test cases, and UAT with business stakeholders. Advanced analytical capabilities, including proficiency in Excel and SQL, with experience supporting change management initiatives.
Senior Business Analyst / Agile Delivery BC ForwardSenior Business Analyst / Agile DeliveryJersey City, NJ$78–$78.37 / hourThe ideal candidate will have strong experience in Agile coaching, Scrum delivery, and Jira tooling and a proven ability to translate complex business needs into actionable specifications to achieve measurable business outcomes. BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients.
NewBCBA Board Certified Behavior Analyst - Remote Lighthouse CHBCBA Board Certified Behavior Analyst - RemoteFlatbush, NYRemote$65–$80 / hourResponsibilities: Conducting functional behavior assessments and write reports summarizing results Develop positive behavior support plans Overseeing implementation of treatment plan Assist staff in day-to-day training for targeted behavioral needs and implementing behavior support plans Train staff to implement strategies to prevent occurrence of target behaviors and de-escalation strategies Provide ongoing monitoring of data and make programming adjustments as needed POSITION REQUIREMENTS Qualifications: Master’s Degree in Applied Behavior Analysis (ABA) or related program Board Certified Behavior Analyst (BCBA) LBA Certification Prefer minimum of one year working after BCBA certification Experience working with individuals with intellectual disabilities Spanish Speaking Knowledge & Abilities: Utilizing the principles of ABA to influence socially important behavior Using a team-based approach to reduce the occurrence of problem behavior Serving individuals with intellectual and/or developmental disabilities Collaborating with team to create optimal environment for behavior change Effective written and verbal communication skills Ability to multi-task Job Type: Part-time Salary: $65.00 - $80.00 per hour License/Certification: BCBA Certification LBA Certification (preferred) Work Location: Remote Powered by JazzHR Compensation details: 65-80 Yearly Salary PIc5f356f92661-25448-393807885c143e31-5e48-4549-b638-05792d185386 About the Lighthouse: Lighthouse is a New York City-based specialized agency dedicated to providing top-quality Applied Behavior Analysis (ABA) therapy services for children with autism.
Jr. Business Analyst EclaroJr. Business AnalystBrooklyn, NY$51–$60 / hourFull timeAbility to intrepid, modify and write scripts and SQL queries Apps/.NET Developer Azure Cloud Data Engineer Azure Databricks Azure Data Factory Azure logic App Power BI Report Server Python. Position Overview:Analyzes an organization or business domain (real or hypothetical) and documents its business or processes or systems, assessing the business model or its integration with technology with distinct deliverables to a solution.
Entry Level Data Scientist/Analyst/Java full stack developer SynergisticITEntry Level Data Scientist/Analyst/Java full stack developerNew York, NY$79,000–$145,000 / yearFull timeA typical market demand pattern is clear: organizations still need entry-level software programmers, Java full stack developers, Python/Java developers, DevOps-focused engineers, and on the data side data analysts, BI analysts, data engineers, data scientists, and machine learning engineers. SynergisticIT since 2010, has helped candidates land full-time roles at major organizations ( including Google, Apple, PayPal, Visa, Western Union, Wells Fargo, Intel, JPMC, Wayfair, Bank of America, Citi, and more) with offers commonly in the $95k–$154k range depending on role and skill depth.
NewSenior Business/Data Analyst Dexter Technologies IncSenior Business/Data AnalystParsippany, NJContractorWe are seeking a Senior Business/Data Analyst Contractor that has SAP and Cloud-Data experience that will have the responsibility for eliciting business needs, performing detailed analysis and documentation, modeling processes, evaluating impacts, prioritizing business requests, and partnering with the project teams to ensure the successful delivery of new Cloud-Data Lake capabilities in support of various applications. SUMMARY.
Sr. Business Analyst EclaroSr. Business AnalystNew York, NY$72–$84 / hourFull timeFor utility or power systems environments, support analysis related to operational workflows, outage management, grid operations, asset management, system integrations, or related business processes. Preferred Qualifications:Experience working in electric utility, transmission, distribution, outage management, energy management, asset management, or related power systems environments.
Reporting Data Analyst – Property & Casualty insurance industry – data lineage, transformations, and business rules Beta Search IncReporting Data Analyst – Property & Casualty insurance industry – data lineage, transformations, and business rulesNew York City, NY$75–$77 / hourTemporaryContractorFull timeActs as a Subject Matter Expert (SME) on enterprise data warehouse (EDW) content and insurance source systems, ensuring accurate data interpretation, strong data lineage, and reliable, business-aligned reporting outputs. The Senior Reporting Data Analyst brings 13+ years of experience in enterprise data warehousing and reporting, with deep expertise in the Property & Casualty (P&C) insurance domain, especially Workers’ Compensation.
NewTechnical Business Analyst-Credit Risk/Counterparty Risk Experience ConfidentialTechnical Business Analyst-Credit Risk/Counterparty Risk ExperienceNew York, NYContractorp tabindex="0">We are seeking a seasoned Counterparty Credit Risk (CCR) Technical Business Analyst to support stability, enhancement, and continuous improvement of technology platforms serving Exposure Management (EM), Credit Risk Reporting (CRR), Risk Analytics (RA), Front Office, and Regulatory Reporting functions.
Application Support Analyst Veterans Sourcing GroupApplication Support AnalystNew York, NYWe are seeking a mid-level Security Support Analyst to join the Data Security team and play a critical role in remediating an Internal Audit finding related to unstructured data and access entitlements. This position combines data security, access governance, and application support, requiring a proactive professional who can collaborate with stakeholders, enforce controls, and ensure the integrity and security of enterprise systems.
Application Support Analyst Barclays PlcApplication Support AnalystWhippany, NJAnalysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.
USCB Application Support Analyst Barclays PlcUSCB Application Support AnalystWhippany, NJAnalysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.
Jr Application Support Analyst Matlen Silver, Inc.Jr Application Support AnalystNY$34–$36 / hourThis role works closely with product, engineering, and operations teams to troubleshoot issues, execute SQL queries, validate data, and maintain application stability in a fast‑paced production environment. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.
Application Support Analyst: 25-06776 Akraya Inc.Application Support Analyst: 25-06776Yonkers, NY$100–$105 / hourMost recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Job Summary: As an Application Support Analyst, you will be responsible for installing new applications and upgrading existing ones, ensuring seamless go-live support, and providing continuous user support for various modules and functionalities.
Customer Support /Poduct Support Analyst Integrated Resources, IncCustomer Support /Poduct Support AnalystElmwood Park, NJWe are seeking a Customer Support Specialist to assist customers using the Client platform and help answer questions related to the estate planning process and document creation. Through our AI-powered platform, individuals and families can create essential estate planning documents such as wills, trusts, healthcare directives, and powers of attorney through a simple guided process.
IT Support Analyst I RWJ Barnabas Health Medical IncIT Support Analyst IWest Orange, NJ$26.25–$37.07 / hourThis position is responsible for coordinating, troubleshooting, and fulfilling incidents and service requests through established service management processes while adhering to all organizational policies and procedures, The analyst must consistently represent the organization in a professional, positive, and enthusiastic manner by delivering exceptional customer service and supporting the company's mission and vision. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
Legal Support Analyst New York State Thruway AuthorityLegal Support AnalystNY$67,500–$83,500 / yearDuties of the incumbent will include, but will not be limited to: Provide direct administrative support to office staff; Collect and verify information from interviews, public records, and digital databases to support case development; Maintain and organize case files using various software programs, ensuring all evidence and notes are accurately documented and coordinating with attorneys assigned to those cases; When needed, assist in preparing detailed investigative reports summarizing findings for attorneys; Assist with preparation of legal documents, conduct research, assist with case management under the direction and guidance of the Deputy Director of Investigations; Proofread and edit confidential internal materials; Proofread and edit external materials; Assist the attorneys with preparing exhibits for testimony and hearings ; Track and process expenses and travel documentation; and. The ideal candidate will have strong writing and analytical skills, the ability to manage complete and highly confidential information, excellent communication and organizational skills, and the ability to multitask and work on projects for multiple teams.
Support Analyst, Journal Square (Evening/Weekend) Hudson County Community CollegeSupport Analyst, Journal Square (Evening/Weekend)NJ$52,574–$89,375 / yearp>In response to work orders, provides first-level field technical support, problem analysis and resolution, general technical assistance, and training to computer systems users at our Journal Square Campus in Jersey City, NJ, as well as our North Hudson Campus in Union City, NJ campus and other locations as required. For more detailed information about employee benefits please visit: https://www.hccc.edu/administration/hr/benefits-pensions.html.
Support Analyst, Journal Square (Day Time) Hudson County Community CollegeSupport Analyst, Journal Square (Day Time)NJ$52,574–$89,375 / yearp>In response to work orders, provides first-level field technical support, problem analysis and resolution, general technical assistance, and training to computer systems users at our Journal Square Campus in Jersey City, NJ, as well as our North Hudson Campus in Union City, NJ campus and other locations as required. For more detailed information about employee benefits please visit: https://www.hccc.edu/administration/hr/benefits-pensions.html.
Application Support Analyst Madison-DavisApplication Support AnalystNew York, NY$45The successful candidate will work closely with business users, operations teams, and technology partners to ensure critical applications remain stable, reliable, and aligned with evolving business needs. A global financial services organization is seeking a Front Office Technology Analyst to support business-critical applications used across trading, execution, risk management, and operational workflows.
Systems and Support Analyst, Financial Aid Southern New Hampshire UniversitySystems and Support Analyst, Financial AidNYRemote$53,156–$85,068 / yearAt SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. Working knowledge of Structured Query Language (SQL), including the ability to support system configuration, reporting, data validation, and query development within higher education platforms and databases.
Application Support Analyst RSC SolutionsApplication Support AnalystJersey City, NJProvides technical support for enterprise applications to ensure business continuity. Troubleshoot issues, manage incidents, perform routine maintenance and updates.
Technical Support Analyst, Visual Lease - Iselin, New Jersey CoStar Group IncTechnical Support Analyst, Visual Lease - Iselin, New JerseyIselin, NJ$60,000–$65,000 / yearInformed by nearly three decades of experience, our platform integrates lease management, lease accounting, and sustainability reporting, enabling organizations to save time, mitigate risks, reduce costs, and support sustainability initiatives. As the centralized system of record for all lease-related financial, operational, and legal data, Visual Lease, a CoStar Group company, is purpose-built to support every team involved in managing a company's leased and owned assets.
Front Office Trading Support Analyst (Equities & Options) Nesco Resource, LLCFront Office Trading Support Analyst (Equities & Options)New York, NY$60–$65 / hourWe are seeking one Front Office Equity and Option IT Business Analyst to support various external and internal applications for trade execution, trade gateways, booking, pricing, P&L and risk management for Global Markets activities. The Global Markets Business Support and Monitoring IT team is responsible for providing Level 1&2 functional and technical Support on applications used by Equity Derivatives, Securities Lending and Support Functions teams.
Front Office Application IT Support Analyst Groupe BPCEFront Office Application IT Support AnalystNY$145,000–$180,000 / yearWhat Youll Do: As a key member of our team, youll be instrumental in supporting cutting-edge applications for trade booking, integrating with external execution platforms via trade gateways, and ensuring accurate Trace reporting. Youll be at the heart of our success, providing vital Level 1 & 2 functional and technical support for the applications used by our Global Macro (Rates), Securities Lending, and Credit Front Office and Support Functions teams.
WinCap Support Analyst Harris Computer SystemsWinCap Support AnalystNew York, NY$55,000–$70,000 / yearIn this role, you'll support school districts and BOCES throughout New York State using WinCap School Financial Management software, with a strong focus on helping users resolve questions related to payroll processing, human resource management, and system functionality. In this role, you'll use that experience to support clients, troubleshoot issues, explain workflows, and help users complete critical payroll and HR tasks with confidence.
Support Analyst I Panopto IncSupport Analyst INY$45,000–$50,000 / yearThe Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs such as health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and programs that provide for both paid and unpaid time away from work. Panopto's commitment to fostering a fair, equitable, and inclusive culture empowers each member of our team to express their authentic selves, contribute their distinct perspectives and make a meaningful impact both individually and collectively.
Production Support Analyst eTeam Inc.Production Support AnalystJersey City, NJ$35–$40 / hourMonitor systems to ensure reports are produced on time according to SLA, proactively managing disruptions and incidents by reasoning across applications, data flows, infrastructure, and dependencies (batch, APIs, integrations). Ensure system stability, applying site reliability engineering (SRE) methodologies and operability thinking to improve reliability over time through methodical problem management.
Technical Support Analyst Bazaarvoice, Inc.Technical Support AnalystNY$49,487–$74,230 / yearWhat You'll Need: 12+ months of experience in a high-touch Client Care or Technical Support role is highly preferred, with a proven track record of managing enterprise clients, large retailers, or global brands. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world's smartest network of consumers, brands, and retailers.
Application Production Support Analyst I Brown Brothers Harriman & CoApplication Production Support Analyst IJersey City, NJ$80,000–$95,000 / yearBBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being. About BBH: Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management.
Deal Support Analyst – Private Equity Career Launch AIDeal Support Analyst – Private EquityNew York, NY$140,000–$185,000A lower middle-market private equity firm (representative of firms within our network) may seek a Deal Support Analyst to assist investment professionals throughout the transaction lifecycle, from initial screening through diligence, execution, and post-close support. Career Launch AI provides tools and structured support to help candidates reach hiring managers, prepare for interviews, and pursue high-caliber finance opportunities.
Desktop Support Analyst (Mac & Windows Environment) - to $50 per hour Phaxis LLCDesktop Support Analyst (Mac & Windows Environment) - to $50 per hourNew York, NY$40–$50 / hourThis role will support end users through Tier 1 3 troubleshooting, device provisioning, and day-to-day IT operations, ensuring a seamless and high-quality user experience. Key Responsibilities: Provide Tier 1 3 technical support for macOS and Windows systems, including laptops, desktops, and mobile devices (iOS/iPadOS).
Enterprise Technical Support Analyst Gainsight, Inc.Enterprise Technical Support AnalystNY$62,000–$66,000 / yearIn this role, you'll play a key role in delivering world-class enterprise technical support to Gainsight's paid support customers by managing a portfolio of enterprise clients and owning complex technical and functional issues end-to-end, from initial report through resolution. This is a great opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys working cross-functionally with teams like Product, Engineering, and Customer Success.
Technical Support Analyst (M-Tu, Th-Sa 11:30a-8:00p) ScriptPro LLCTechnical Support Analyst (M-Tu, Th-Sa 11:30a-8:00p)NYRemoteThe final agreed-upon compensation is based on a number of factors, including but not limited to individual education, qualifications, skills, prior work experience, competencies, and geographic work location. Job Summary: The Technical Support Analyst is responsible for responding to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy.