Stockroom Associate Deckers Outdoor CorpStockroom AssociateWAFrom our corporate offices to our multi-branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. When working on the sales floor, you greet customers as they enter the store, direct them to the appropriate products and areas, answer customer questions, and offer current product knowledge.
Logistics Associate III Bucher & Christian Consulting, Inc. dba BCforward (BCF)Logistics Associate IIIRedmond, WAFull timeThe ideal candidate will have strong experience in materials management, stockroom operations, and shipping logistics and a proven ability to maintain accurate inventory, meet build schedules, and ensure compliance in a lab or stockroom environment. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Sales Associate II TapestrySales Associate IIMarysville, WA$16.66–$24.25 / hourFull timeOur Competencies for All EmployeesCourage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Sales Support Associate III TapestrySales Support Associate IIITulalip, WA$16.66–$21.75 / hourFull timeOur Competencies for All EmployeesCourage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Our Competencies for All People ManagersStrategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Sales Support Associate II TapestrySales Support Associate IITulalip, WA$16.66–$21.75 / hourFull timeOur Competencies for All EmployeesCourage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Our Competencies for All People ManagersStrategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Sales Associate III TapestrySales Associate IIIMarysville, WA$16.66–$24.25 / hourFull timeOur Competencies for All EmployeesCourage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Seasonal Stock Associate (5 AM) Under Armour, Inc.Seasonal Stock Associate (5 AM)Tulalip, WASeasonal Stock Associate (5 AM) **Seasonal Stock Associate (5 AM)** **Values & Innovation** At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. **Purpose of Role** **Keep the Momentum Going This Season** Join us as a Seasonal Stock Associate and be the behind-the-scenes hero who keeps our store running smoothly during the busiest times of the year.
Stock Associate, Seasonal Flex Only, Seattle - Williams Sonoma Williams Sonoma IncStock Associate, Seasonal Flex Only, Seattle - Williams SonomaSeattle, WA$21.30–$22.30 / hourToday, we''re a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we''re always looking for new energy and ideas. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces.
Seasonal Stock Associate (5 AM) Under Armour IncSeasonal Stock Associate (5 AM)WA$17.25–$19.43 / hourAt Under Armour, we are committed to empowering those who strive for more, and the companys values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
Stock Associate Avolta AGStock AssociateWAStock Associate Key Responsibilities: Fulfill stock orders and deliver to terminal stores. Youll help maintain fully stocked shelves and unload trucks.
Outlet Stock Associate RHOutlet Stock AssociateBellevue, WARH is seeking an Outlet Stock Associate to play a vital role in accurately and efficiently receiving inventory and ensuring merchandise is stocked and presented to support an extraordinary customer experience. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value.
Stock Associate SézaneStock AssociateSeattle, WATo tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one's convictions - even when that means rethinking what we thought we knew. "I've had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention.
NewStock Associate (Part-time) SézaneStock Associate (Part-time)Seattle, WATo tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one’s convictions - even when that means rethinking what we thought we knew. "I’ve had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention.
Stock Associate Cost Plus IncStock AssociateWA$17.13–$17.63 / hourFor over 60 years, we have searched the globe for design inspiration, emerging trends, and time-honored handicrafts, to bring you stylish home décor, quality furniture, thoughtful gifts and one of the largest assortments of international foods, beverages and candy. From handpicked finds to heartfelt teamwork, World Market is where uniqueness isn't just celebrated-it's what sets us apart.
Overnight Stock Associate Ross Stores IncOvernight Stock AssociateSilverdale, WA$17.13–$17.63 / hourIn addition, all Full-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long-Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 10 days/year after eligibility commences, 9 Personal and Company Holidays. Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
Early Morning Stock Associate Ross Stores IncEarly Morning Stock AssociateTukwila, WA$21.65–$22.15 / hourIn addition, all Full-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long-Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 10 days/year after eligibility commences, 9 Personal and Company Holidays. Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
PT Operations Stock Associate Ralph Lauren CorpPT Operations Stock AssociateWA$15–$19.72 / hourThe Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. Operation Support Associates maintain the organization and cleanliness of the stock room, assists the sales floor personnel by completing stock checks and delivering merchandise, and support inventory levels on the sales floor and stock room per company guidelines.
Retail Associate Ross Stores IncRetail AssociateLake Stevens, WA$17.13–$17.63 / hourIn addition, all Full-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long-Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 10 days/year after eligibility commences, 9 Personal and Company Holidays. Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
Warehouse Associate Schindler Holding LtdWarehouse AssociateSeattle, WA$21.78–$27.21 / hourPrepares items for shipments, verifies and keeps records on outgoing shipments by performing the following duties: Unloads and loads materials to and from trucks for deliveries. Picks items from delivery orders, and prepares items for shipment by visual inspection, weighing and counting parts by using electronic and floor scales.
Sales Associate - Seattle Premium Outlets (Regular) The Children's Place IncSales Associate - Seattle Premium Outlets (Regular)Seattle, WAThe Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. Education and Experience: High School diploma or equivalent Previous retail experience preferred Must be at least 18 years of age.
Sales Associates - South Hill Mall The Childrens PlaceSales Associates - South Hill MallPuyallup, WA$17.13–$21.13 / hourThe Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. **Location:** Puyallup, Washington **Job Summary:** The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives.
Sales Associates - Centralia Factory Outlets (Seasonal) The Childrens PlaceSales Associates - Centralia Factory Outlets (Seasonal)Centralia, WA$17.13–$21.13 / hourThe Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. **Location:** Centralia, Washington **Job Summary:** The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives.
Sales Associate - Seattle Premium Outlets (Seasonal) The Children's Place IncSales Associate - Seattle Premium Outlets (Seasonal)Seattle, WAThe Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. Education and Experience: High School diploma or equivalent Previous retail experience preferred Must be at least 18 years of age.
Sales Associates - Centralia Factory Outlets The Childrens PlaceSales Associates - Centralia Factory OutletsCentralia, WA$17.13–$21.13 / hourThe Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. **Location:** Centralia, Washington **Job Summary:** The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives.
Sales Associates - South Hill Mall (Seasonal) The Childrens PlaceSales Associates - South Hill Mall (Seasonal)Puyallup, WA$17.13–$21.13 / hourThe Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. **Location:** Puyallup, Washington **Job Summary:** The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives.
Sales Associate - Valley Mall (Seasonal) The Childrens PlaceSales Associate - Valley Mall (Seasonal)Union Gap, WA$17.13–$21.13 / hourLocation:** Union Gap, Washington **Job Summary:** The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques.
Sales Associate - The Outlet Collection Seattle (Seasonal) The Childrens PlaceSales Associate - The Outlet Collection Seattle (Seasonal)Auburn, WA$17.13–$21.13 / hourThe Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. **Location:** Auburn, Washington **Job Summary:** The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives.
Sales Associate - Valley Mall The Childrens PlaceSales Associate - Valley MallUnion Gap, WA$17.13–$21.13 / hourLocation:** Union Gap, Washington **Job Summary:** The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques.
Sales Associate - The Outlet Collection Seattle (Regular) The Childrens PlaceSales Associate - The Outlet Collection Seattle (Regular)Auburn, WA$17.13–$21.13 / hourThe Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. **Location:** Auburn, Washington **Job Summary:** The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives.
Retail Stocking Associate - Part Time Burlington Stores IncRetail Stocking Associate - Part TimeLongview, WALocation 01772 - Longview Posting Number P1-4748092-3 Address 700 Ocean Beach Hwy Zip Code 98632 Position Type Regular Part-Time Career Site Category Store Associate Position Category Retail Store Base Pay $17.13 - $17.13 per hour. You''ll play a major role in successfully managing the flow of merchandise from the stockroom through our stores, which is a critical element in driving positive results for the company.
Sales Associate Crate & BarrelSales AssociateBellevue, WAGeneral office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece. As a Sales Associate at Crate & Barrel, you guide customers in discovering pieces that transform their homes, driving sales and achieving SPH goals through your product knowledge, exceptional selling skills, and promotion of loyalty programs.
Sales Associate I TapestrySales Associate IBellevue, WashingtonDeveloping Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
NewRetail Sales Associate Lego Services LLCRetail Sales AssociateSeattle, WA$22.40–$23.40 / hourEnsure a signature experience for every guest that visits our LEGO® stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times (80%). Join the LEGO® Brand Retail team as a Sales Associate (Brick Specialist) at Southcenter Mall in Tukwila, WA and provide inspirational guest experiences in an interactive and vibrant store environment.
Seasonal Sales Associate Under Armour IncSeasonal Sales AssociateWA$17.25–$19.43 / hourAt Under Armour, we are committed to empowering those who strive for more, and the companys values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Deliver customer omni-channel requests through digital experience Demonstrate collaborative skills and ability to work well within a team Demonstrate ability to work in a fast-paced and deadline-oriented environment.
NewSales Associate TorridSales AssociateTacoma (Tacoma Mall), WA$17.13–$18.76 / hourPart timeIf the links below do not work, please copy and paste the following URLs in a new browser window: E-Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf . Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf .
Sales Associate (Sur La Table) CSC Generation Enterprise IncSales Associate (Sur La Table)Seattle, WA$21.30–$22.66 / hourWhether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason - to roll up our sleeves and create happiness through cooking and sharing good food. With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table - and the culinary expertise and inspiration to go along with it.
Store Sales Associate DaisoStore Sales AssociateFederal Way, WashingtonWhen assigned to a Lead Shift, the associate also supports the Manager or Assistant Manager by helping coordinate shift activity, assigning tasks, supporting team members, assisting with opening/closing responsibilities, and escalating customer or operational issues as needed. The Store Sales Associate provides excellent customer service, supports store sales, maintains merchandise presentation, processes transactions, and contributes to a clean, organized, and profitable store environment.
Sales Associate I Tapestry IncSales Associate IBellevue, WA$15–$24.25 / hourDeveloping Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Sales Support Associate II Tapestry IncSales Support Associate IIBellevue, WA$15–$21.75 / hourCourage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Sales Associate III Tapestry IncSales Associate IIIWA$15–$24.25 / hourDeveloping Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Sales Associate II Tapestry IncSales Associate IIWA$15–$24.25 / hourDeveloping Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
NewSeasonal Retail Sales Associate - Riverpark Square The GapSeasonal Retail Sales Associate - Riverpark SquareSpokane, WA$17.15–$17.50 / hourBenefits at Gap* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.* Through collaboration with your leadership team, you'll deliver a best-in-class customer experience using an omni-channel approach.
NewRetail Sales Associate - Franklin Park SC The GapRetail Sales Associate - Franklin Park SCSpokane, WA$16.66–$17.50 / hourBenefits at Old Navy* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.* Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
Sales Associate Keyholder ExpressSales Associate KeyholderAuburn, Washington$16.66–$25.35 / hourPart timeCustomers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com . If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
PT Sales Associate, North Bend, WA Michael Kors (UK) LtdPT Sales Associate, North Bend, WAWAIf you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com. These initiatives are achieved by providing the highest level of customer service and complying with all company policies, procedures and directives.
Part-Time Store Cleaning & Operations Associate Kohl's CorpPart-Time Store Cleaning & Operations AssociateVancouver, WA$18.50–$24.05 / hourMaintain levels of company-approved chemicals and supplies by placing orders to replenish when supplies are low, ensuring supplies are rotated and stored in proper containers in preparation for their use. You will perform daily store cleaning tasks effectively and efficiently and complete operational processes as needed to provide an excellent customer experience.
NewStore Associate DSW (Designer Brands Inc.)Store AssociateSpokane, WAEssential Duties and Responsibilities:Be empowered to meet the customer where they are and personalize their experience:* Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.* Share the benefits of the DSW (Designer Shoe Warehouse) Loyalty program and enroll new members.* Bring the power of shoes to life by leveraging in-store and digital services:* Complete all functions of the fulfillment process including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up/delivery.*
Seasonal Sales Associate Lakeshore Equipment CoSeasonal Sales AssociateBellevue, WAPeople are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent-not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. Since 1954, we've grown into a global community-with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division.
Retail Stocking Associate - Part Time BurlingtonRetail Stocking Associate - Part TimeMarysville, WAResponsibilities:** + Receive freight and convey shipments from the shipping/receiving platform to backroom + Process, ticket, store, move, and display merchandise + Stock, organize and present new merchandise on the sales floor + Perform other tasks as assigned by manager from time-to-time Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required. are excited to deliver great values to customers every day; take a sense of pride and ownership in helping drive positive results for a team; are committed to treating colleagues and customers with respect; believe in the power of diversity and inclusion; want to participate in initiatives that positively impact the world around you; **Come join our team.
Sales Associate Pacific Sunwear of California, Inc.Sales AssociateTacoma, WAOur program PacCares supports and partners with organizations that align with our internal and external initiatives surrounding mental health, diversity, and equality. Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and partners with the leadership when dealing with escalated issues.