Lead Stockroom Associate Part Time- TOMMY HILFIGER PVH CorpLead Stockroom Associate Part Time- TOMMY HILFIGERSan Ysidro, CAIn addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. About PVH: We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector.
Part-Time Stockroom Operations Associate Kohl's CorpPart-Time Stockroom Operations AssociateEl Cajon, CA$17–$24 / hourSupporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience. All associate roles at Kohl's are responsible for: Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture.
Stockroom Supervisor II General AtomicsStockroom Supervisor IIPoway, CAResponsible for planning, coordinating, implementing and maintaining warehouse storage infrastructure, material handling and warehouse equipment and technological improvements consistent with commercial warehousing and inventory management best practices to include effective and efficient utilization and sustainment of recent Radio Frequency Identification (RFID) technology implementation in SR101. Requires a detailed knowledge of warehouse operations, stores & inventory management, material handling, transportation services, as well as relevant regulations and certification requirements such as AS 9100/ISO 9000, and Government Property Regulations (Federal Acquisition Regulation Part 45, Defense Federal Acquisition Regulation Part 245, GA ASI-00122 Government Property Management).
Stockroom Technician (Instructional Support Technician II) California State UniversityStockroom Technician (Instructional Support Technician II)San Diego, CA$4,595–$6,694Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs.
Stockroom Technician (Instructional Support Technician II) San Diego State UniversityStockroom Technician (Instructional Support Technician II)San Diego, CaliforniaEducation Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs.
Stockroom Technician (Instructional Support Technician II) CSU CareersStockroom Technician (Instructional Support Technician II)San Diego, CaliforniaEducation Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs.
Early Morning Stock Associate Ross Stores IncEarly Morning Stock AssociateEncinitas, CA$16.90–$17.40 / hourPerforms cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas. Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
Outlet Stock Associate RHOutlet Stock AssociateSan Diego, CARH is seeking an Outlet Stock Associate to play a vital role in accurately and efficiently receiving inventory and ensuring merchandise is stocked and presented to support an extraordinary customer experience. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value.
Overnight Stock Associate Ross Stores IncOvernight Stock AssociateChula Vista, CA$17.90–$18.40 / hourPerforms cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas. Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
Seasonal Stock Associate Under Armour IncSeasonal Stock AssociateSan Ysidro, CA$17–$19.15 / hourAt Under Armour, we are committed to empowering those who strive for more, and the companys values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
Stock Associate (Monday-Thursday 6AM-10AM) - University Town Ctr The Gap IncStock Associate (Monday-Thursday 6AM-10AM) - University Town CtrSan Diego, CAYour goal is to create a seamless experience between back of house and the sales floor to bring our brand to life for our customers while building brand loyalty and delivering with productivity. Maximize the company sales growth and profitability by maintaining the stockroom and sales floor, and facilitate the flow of product to provide an engaging experience to every customer.
Retail Associate Ross Stores IncRetail AssociateChula Vista, CA$16.90–$17.40 / hourPerforms cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas. Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
Stock Associate Steven Madden LtdStock AssociateSan Diego, CAAssist in various store operations, including floor moves, visual merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed. Provide clear and timely communication to management regarding product levels and any other needs related to stockroom operations.
Sales Associate /Material Handler - Santee Store Salvation Army CareersSales Associate /Material Handler - Santee StoreSantee, CaliforniaAbility to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts. Perform other written or verbal duties as may be assigned by the Store Manager, Assistant Manager, Shift Supervisor and District Sales Manager and Command Administration.
Sales Associate/Material Handler - Chula Vista Store Salvation Army CareersSales Associate/Material Handler - Chula Vista StoreChula Vista, CaliforniaAbility to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts. Perform other written or verbal duties as may be assigned by the Store Manager, Assistant Manager, Shift Supervisor and District Sales Manager and Command Administration.
Retail Stocking Associate - Part Time Burlington Stores IncRetail Stocking Associate - Part TimeNational City, CAYou''ll play a major role in successfully managing the flow of merchandise from the stockroom through our stores, which is a critical element in driving positive results for the company. If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Stocking Associate!
Sales Associate II TaapestrySales Associate IISan Diego, CA$15–$24.25 / hourDeveloping Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Sales Associate III TaapestrySales Associate IIIAlpine, CA$15–$19.50 / hourDeveloping Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
NewSales Associate /Material Handler - College, SD Store The Salvation Army USA Western TerritorySales Associate /Material Handler - College, SD StoreSan Diego, CAAbility to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts. Perform other written or verbal duties as may be assigned by the Store Manager, Assistant Manager, Shift Supervisor and District Sales Manager and Command Administration.
NewSales Support Associate II TaapestrySales Support Associate IISan Diego, CA$15–$21.75 / hourCourage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
NewSales Associate TorridSales AssociateSan Diego (Mission Valley), CA$17.75–$19.38 / hourPart timeIf the links below do not work, please copy and paste the following URLs in a new browser window: E-Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf. Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf.
Retail Sales Associate - UTC San Diego LEGORetail Sales Associate - UTC San DiegoSan Diego, CaliforniaEnsure a signature experience for every guest that visits our LEGO stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times (80%). Ensure a signature experience for every guest that visits our LEGO® stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times (80%) .
Restaurant & Retail Associate Ghirardelli Chocolate CompanyRestaurant & Retail AssociateSan Diego, CaliforniaThey are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. Performs various tasks associated with being a Chocolateer including Cashiering, Candy Making, Stocking Merchandise, Pre-packing, and Fountain duties.
Retail Sales Associate - UTC San Diego Lego ASRetail Sales Associate - UTC San DiegoSan Diego, CA$16.68–$17.68 / hourEnsure a signature experience for every guest that visits our LEGO stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times (80%). Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions.
Sales Associate II TapestrySales Associate IISan Diego, CaliforniaDeveloping Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Sales Support Associate I TapestrySales Support Associate ISan Marcos, CaliforniaCourage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Sales Support Associate III TapestrySales Support Associate IIILakeside, FloridaCourage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Temporary Sales Support Associate TapestryTemporary Sales Support AssociateSan Marcos, CaliforniaCourage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
NewSales Support Associate II TapestrySales Support Associate IISan Diego, CaliforniaCourage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Sales Associate III TapestrySales Associate IIIAlpine, CaliforniaDeveloping Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Temporary Sales Associate TapestryTemporary Sales AssociateSan Marcos, CaliforniaDeveloping Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
NewSales Associate - Plaza Bonita The Children's PlaceSales Associate - Plaza BonitaNational City, CA$16.90–$20.90 / hourInform Store Leadership Team of maintenance and facility needs promptly to ensure that customers and associates are provided a clean and safe environment . The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques.
Seasonal Sales Associate Under Armour IncSeasonal Sales AssociateSan Ysidro, CA$17–$19.15 / hourAt Under Armour, we are committed to empowering those who strive for more, and the companys values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Deliver customer omni-channel requests through digital experience Demonstrate collaborative skills and ability to work well within a team Demonstrate ability to work in a fast-paced and deadline-oriented environment.
NewRetail Sales Associate - Santee Trolley Sq GapRetail Sales Associate - Santee Trolley SqSan Diego, CA$17–$17.50 / hourMerchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
Outlet Sales Associate RHOutlet Sales AssociateSan Diego, CAYOUR RESPONSIBILITIES Represent the RH brand through professional communication, a brand-reflective presence, and exceptional service Engage and educate customers on RH products, highlighting features, benefits, and craftsmanship to support informed purchasing decisions Develop and maintain expert knowledge of the full RH assortment, services, and policies to confidently meet customer needs Uphold brand integrity by ensuring merchandise presentation and store appearance reflect the RH aesthetic Accurately and efficiently process sales transactions, ensuring a seamless purchasing experience Drive sales performance by actively contributing to team goals and supporting overall store success OUR REQUIREMENTS 1+ years of experience in retail, preferably in home furnishings Proven success in exceeding sales objectives through relationship-driven selling and product expertise Proficiency with Mac operating systems, iOS devices, Microsoft Office, Google applications. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value.
Sales Associate Keyholder ExpressSales Associate KeyholderSan Diego, California$17.25–$23.10 / hourPart timeCustomers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
SALES ASSOCIATE NF-1 Marine Corps Community ServicesSALES ASSOCIATE NF-1San Diego, CASales associates utilize and complete tasks with basic retail equipment including, but not limited to, cash registers, time clocks, RF scanners, mobile printers, handheld equipment (i.e., Price labeling units, box cutters), signage equipment and basic fixture equipment such as, but not limited to peg hooks, shelves, and mobile stocking carts (5S Program). Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
NewSALES ASSOCIATE - MAIN STORE, NF1/FLEX (SEASONAL NTE 01/02/2027) Marine Corps Community ServicesSALES ASSOCIATE - MAIN STORE, NF1/FLEX (SEASONAL NTE 01/02/2027)San Diego, CASales associates utilize and complete tasks with basic retail equipment including, but not limited to, cash registers, time clocks, RF scanners, mobile printers, handheld equipment (i.e., Price labeling units, box cutters), signage equipment and basic fixture equipment such as, but not limited to peg hooks, shelves, and mobile stocking carts (5S Program). Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
NewOperations Associate Part-Time - UTC La Jolla Alo LLCOperations Associate Part-Time - UTC La JollaLa Jolla, CA$17.50–$19.50 / hourAll employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management.
Sales Associate - Viejas - Alpine, CA Michael Kors (UK) LtdSales Associate - Viejas - Alpine, CAAlpine, CAIf you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.
GARAGE - Operations Associate PT - Westfield GRG USA LLCGARAGE - Operations Associate PT - WestfieldSan Diego, California$17.75–$19.75 / hourPart timeHigh school diploma; 6+ months of stockroom, inventory, or back-of-house retail experience (bonus if fashion-related); Obsessed with details and keeping things organized; Proactive team player who takes ownership; Customer-first mindset—you know your work powers the experience; Social media skills and tech-savvy (mobile and computer skills are a plus); Having a flexible schedule (evenings, weekends, holidays). Exclusive employee discount at Garage and Dynamite; Learning and development to help you level up; Employee referral program—bring your crew, get rewarded; A growing brand that invests in its people and their future.
Sales Associate True Religion Apparel IncSales AssociateCAFounded in 2002, we shook up the Los Angeles denim scene by re-engineering the classic five-pocket jean with our signature Super T Stitch and iconic horseshoe detailing-now synonymous with bold, unapologetic style and the True Religion legacy. Physical & Work Requirements: This role requires the ability to maneuver on the sales floor and stockroom, as well as stand for extended periods of time, walk, bend, stoop, reach, climb ladders, and lift or carry up to 50 pounds.
Retail Sales Associate POP MART Americas Inc.Retail Sales AssociateSan Diego, CA$17.75Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. This person will be responsible for exceeding customer expectations by listening to customer needs, finding products that meet their needs, as well as providing in depth product information about the goods they are interested in and closing the sale.
Retail Associate OneilRetail AssociateSan Diego, CAYour goal is to provide everyone who comes in the store with an amazing shopping experience, making their day better than before they came in. Guests come to you to educate them on product details and you are excited to make product suggestions to fit their needs.
Part Time Store Cleaning & Operations Associate Kohl's CorpPart Time Store Cleaning & Operations AssociatePoway, CA$18.50–$24.05 / hourMaintain levels of company-approved chemicals and supplies by placing orders to replenish when supplies are low, ensuring supplies are rotated and stored in proper containers in preparation for their use. You will perform daily store cleaning tasks effectively and efficiently and complete operational processes as needed to provide an excellent customer experience.
Seasonal Sales Associate Lakeshore Equipment CoSeasonal Sales AssociateSan Diego, CAPeople are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent-not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. During Back-to-School (BTS), support Classroom Installers (CCPs) throughout San Diego County by assisting with classroom setup, including unloading, assembly, and overall installation support to ensure timely project completion.
Sales Associate, Part Time Flex, San Diego - Williams Sonoma Williams Sonoma IncSales Associate, Part Time Flex, San Diego - Williams SonomaSan Diego, CA$17.75–$18.75 / hourAssist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces.
Sales Associate - UTC Pacific Sunwear of California, Inc.Sales Associate - UTCSan Diego, CAOur program PacCares supports and partners with organizations that align with our internal and external initiatives surrounding mental health, diversity, and equality. Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and partners with the leadership when dealing with escalated issues.
Sales Associate Pacific Sunwear of California, Inc.Sales AssociateSan Diego, CAOur program PacCares supports and partners with organizations that align with our internal and external initiatives surrounding mental health, diversity, and equality. Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and partners with the leadership when dealing with escalated issues.