Staff Software Engineer, Spend Management ZocdocStaff Software Engineer, Spend ManagementNew York, NY$176,000–$264,000 / yearEach month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. This is a money-moving system, so correctness, reliability, and trust are at the heart of everything we build, directly impacting provider trust, marketplace spend, and a practice's ability to maximize their return on Zocdoc.
Senior Software Engineer, Promotions Score Media and Gaming IncSenior Software Engineer, PromotionsNYRemote$145,000–$193,000 / yearThe Promotions team deals with integrating with third party providers, supporting our client developers with everything they need to be able to view and launch promotions, games, and building tools to support our marketing and operations stakeholders with configuring the perfect user experience. NICE TO HAVE: building applications in Elixir, hexagonal architecture, Domain Driven Development, contribution to open source software, experience working at startups, passion for sports and/or esports.
Lead Software Engineer Emerald X LLCLead Software EngineerNY$130,000–$150,000 / yearEmerald's talented and experienced teams grow our customers' businesses 365 days a year with products that create connections, deliver content, and drive commerce. Emerald is seeking an experienced Lead Software Engineer with strong development expertise, architectural leadership, and a passion for AI-enabled engineering to lead a team building Enterprise B2B solutions.
Senior Software Engineer, Onboarding Justworks, Inc.Senior Software Engineer, OnboardingNew York, NY$167,500–$205,000 / yearThe Onboarding teams transform a weeks-long, support-heavy onboarding process into a fully self-serve experience, leveraging AI-powered data ingestion and real-time validation to take companies from signed contract to running payroll in a matter of days. A core part of this work is unifying how people join Justworks - today, full-time, contractor, and international hires across PEO, ASO, and EOR each follow entirely different flows, and this role brings them all into one.
Senior AI Software Engineer Walker & Dunlop IncSenior AI Software EngineerNYRemote$160,000–$190,000 / yearWe are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities - where people live, work, shop, and play - to life. Comprehensive benefit options* that have earned Walker & Dunlop the gold level of the 2025 Cigna Healthy Workforce Designation, some of which include: Up to 83% subsidized medical payroll deductions.
Staff Software Engineer, Data and Partner Platform EnergyHubStaff Software Engineer, Data and Partner PlatformNew York, NY$160,000–$180,000 / yearDevelop deep domain expertise in utility programs, demand responses, DER lifecycles, wholesale energy markets, and the regulatory realities that shape them, so every technical decision is grounded in how the energy industry actually operates. In this role, you will operate at the intersection of deep technical craft and broad organizational impact - driving architectural decisions, mentoring engineers, and building systems that are reliable, scalable, and grounded in the realities of the energy industry.
Staff Software Engineer, Clinical Fit ZocdocStaff Software Engineer, Clinical FitNew York City, NY$210,000–$270,000 / yearEach month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. As a Staff Engineer on the Clinical Fit team, you'll play a critical role in helping patients connect with the providers, specialists, and care pathways that best meet their needs.
Senior Software Engineer - Pricing & Promotions Analytics CVS Health CorpSenior Software Engineer - Pricing & Promotions AnalyticsNew York, NY$111,240–$222,480 / year3+ years of end-to-end application development experience on Palatir foundry or similar systems, leveraging tools such as Workshop, Code Repositories, Pipeline Builder, Ontology objects/actions and Typescript functions Foundry applications or similar systems to meet business requirements and objectives. Retail merchandising domain expertise including category management, assortment optimization, product clustering, product price sensitivity and promotion affinity evaluation, store clustering and localization.
NewPrincipal Software Engineer - Integration & Data Architecture Global Healthcare Exchange, LLCPrincipal Software Engineer - Integration & Data ArchitectureNY$150,000–$214,000 / yearDeep experience with event-driven architecture and distributed systems: pub/sub and messaging infrastructure (Kafka, AWS SQS/SNS/EventBridge, or equivalents), integration patterns (outbox, CDC, saga, event sourcing), and failure modes including idempotency, consistency trade-offs, and operational failure handling. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services.
Senior Software Engineer - Analytics Platform Bloomberg LPSenior Software Engineer - Analytics PlatformNew York, NY$160,000–$240,000 / yearTech Stack: Programming Languages: Modern C++, Java, PythonFrameworks: Spring Boot, Project Reactor, Apache Kafka, Apache ArrowCaching: RedisDatabases: Elastic Search, PostgreSQLContainerization: Docker, KubernetesCI/CD: Jenkins, SonarQubeInfrastructure: Linux, Microservices, Async frameworks. Comfort with databases (Elastic Search, Comdb2, PostgreSQL) and caching systems (Redis).Experience with cloud-native technologies (Docker, Kubernetes).Hands-on experience applying AI/ML techniques (e.g., NLP, predictive modeling) to engineering challenges, along with an interest in incorporating emerging technologies into production systems.
Advanced Software Engineer Relativity ODA LLCAdvanced Software EngineerNew York, NY$103,000–$155,000 / yearOur AI‑powered, cloud platform, RelativityOne, transforms massive volumes of complex information into actionable insights for litigation, investigations, regulatory inquiries, data breach responses, and other high‑stakes legal work where accuracy and trust are crucial. Required Skills: Engineering Principle, Hardware Integration, Innovation, Problem Solving, Process Improvements, Quality Assurance (QA), Research and Development, System Designs, Technical Documents, Troubleshooting.
Staff Software Engineer Clinical Fit ZocDoc IncStaff Software Engineer Clinical FitNew York, NY$210,000–$270,000 / yearEach month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. You'll lead the domain modeling, architecture and development of systems that enable patients and providers to be matched based on their needs and preferences, providing a best in class experience regardless of provider specialization areas.
Senior Software Engineer, Guest Acquisition Owner.com IncSenior Software Engineer, Guest AcquisitionNY$190,000–$220,000 / yearLead end-to-end delivery of major initiatives such as new ingestion sources, indexing and serving improvements, or content generation workflows, from design through launch and operational readiness. Raise the bar on reliability, quality, and observability across pipelines and services, building guardrails, alerting, dashboards, and incident-ready runbooks that enable sustained iteration.
Staff Software Engineer EliseAIStaff Software EngineerNew York, New YorkYou’ll work on a small team with other top Engineers, and you'll take on significant ownership, lead projects, and see your ideas come to life - you’ll essentially operate like a small startup within a startup. As a Staff Software Engineer at EliseAI, you won't just write code; you'll build software that improves business operations and makes a real impact on people's lives.
Full Stack Software Engineer CapeFull Stack Software EngineerNew York, New YorkThis includes everything from building a best-in-class signaling firewall to identify & mitigate malicious signaling attacks that compromise users' most personal communications, to detection of fake base-stations (cell-site simulators), to detecting and preventing SPAM & Smishing campaigns, and being transparent and alerting users when they may be actively targeted by hackers or nation states. Our journey began when our founder recognized a critical vulnerability in our modern world: everyone relies on the same stagnant cellular infrastructure and legacy systems that track our every movement, monitor and profile our connections, and lose and sell our personal data.
Lead Software Engineer Genworth FinancialLead Software EngineerNew York, New YorkThis role requires deep expertise in modern software development practices, a passion for emerging technologies, and the ability to provide strong technical leadership and mentorship. Perspective A systems-level mindset with the ability to balance short-term delivery needs against long-term architectural health.
Senior Software Engineer — Node, TypeScript, Frontend Ecosystem SourcemapSenior Software Engineer — Node, TypeScript, Frontend EcosystemNYC, NY$130,000–$160,000Evolve our architecture toward event-driven patterns, using message buses or streaming platforms (e.g., Kafka, SNS/SQS, NATS, RabbitMQ) where asynchronous workflows add resilience and clarity. Sourcemap seeks a Senior Software Engineer with strong architectural instincts and a proven track record of building modular, scalable systems to join our growing engineering team.
Senior Software Engineer Weill Cornell Medical CollegeSenior Software EngineerNew York, NY$129,000–$150,300 / yearResponsible for designing, implementing, developing, and maintaining software and database tools for applications dedicated to data processing and analysis for research, clinical, and administrative activities, including advanced bioinformatics pipelines and cloud-based solutions. Previous experience with implementing multi-user client/server technologies and working knowledge of system integration of web-based and native GUI front ends with relational databases.
Java Spark Developer-Software Engineer II Deloitte Touche Tohmatsu LtdJava Spark Developer-Software Engineer IIJersey City, NJ$80,600–$134,300 / yearOur purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Sr. Software Engineer, Lifted CentralReach LLCSr. Software Engineer, LiftedNYRemote$120,000–$140,000 / yearThis role suits an engineer who is comfortable owning problems end to end in a fast-moving product environment, communicates clearly with technical and non-technical partners, and cares about building reliable software that handles sensitive healthcare data responsibly. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.
Sr. Software Engineer, Forward Deployed AI Team Frontline Technologies Group LLCSr. Software Engineer, Forward Deployed AI TeamNYRemote$120,000–$135,000 / yearThis team partners closely with Sales, Customer Success, Support, Marketing, Revenue Operations, and other customer-facing teams to improve workflows, uncover insights, streamline operations, and create more personalized and effective customer experiences through thoughtful application of AI. You'll help the Go-To-Market organization scale customer impact by building intelligent systems and AI-enabled workflows that improve operational efficiency, decision-making, and customer experiences across revenue and customer-facing teams.
Senior Software Development Engineer MetLife IncSenior Software Development EngineerNY$148,720–$175,600 / yearRecognized on Fortune magazine\''s list of the "World\''s Most Admired Companies", Fortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. Position requires: Demonstrated experience performing all facets of Customer Communication Management (CCM), encompassing implementation, solution architecture, development, and technical support, which facilitates the delivery of millions of policy-related communications through print, email, and SMS channels.
Staff Software Engineer, Search Sirius XM Radio IncStaff Software Engineer, SearchNY$101,500–$195,000 / yearWho We Are: SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. SiriusXM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts.
NewStaff Software Engineer, Catering & Events Toast IncStaff Software Engineer, Catering & EventsNYRemote$193,000–$309,000 / yearToast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Lead the design and delivery of complex, high-impact initiatives that span multiple teams and systems, from concept through production, balancing short-term delivery with long-term system health.
Senior Software Engineer, ERP (Data & Domain) The Constant Co LLCSenior Software Engineer, ERP (Data & Domain)NY$110,000–$130,000 / yearWith 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. Vultr is seeking a highly skilled and experienced Senior Software Engineer, Internal Platforms (Data & Domain) to serve as the domain modeler for Vultrs internal control plane transformation.
Principal Software Engineer JPMorgan Chase Bank, N.A.Principal Software EngineerJersey City, NJFull timeCorporate Treasury operates across a broad remit with responsibilities that include managing the firm's structural interest rate risk and foreign exchange (FX) hedging strategy; executing debt issuance to support the firm's funding needs; overseeing the Chief Investment Office (CIO) / investment portfolio; and developing and calculating Fund Transfer Pricing (FTP) to allocate internal funding and liquidity costs, benefits, and incentives across lines of business. As a Principal Software Engineer at JPMorganChase within the Corporate treasury, you will serve as a technical authority driving the design and delivery of large-scale, cloud-native systems that power critical business capabilities across the firm and specifically within Corporate Treasury.
Senior / Staff Software AI Test Engineer, AI Engineering TWG Global AISenior / Staff Software AI Test Engineer, AI EngineeringNew York, NY$190,000–$250,000 / yearOur decentralized structure enables each business unit to operate autonomously, supported by a central AI Solutions Group, while strategic partnerships with leading data and AI vendors fuel game-changing efforts in marketing, operations, and product development. You won’t just write test cases, you’ll design and build the frameworks, harnesses, evaluation infrastructure, and tooling that make testing AI agents and LLM-powered applications possible at scale.
Senior Lead Software Engineer - Java and AWS JPMorgan Chase Bank, N.A.Senior Lead Software Engineer - Java and AWSNew York, NYFull timeAs a Senior Lead Software Engineer at JPMorgan Chase within the Consumer and Community Banking Connected Commerce team, you will play a crucial role in an agile team dedicated to enhancing, building, and delivering trusted, market-leading technology products in a secure, stable, and scalable manner. Experience leading technologists to manage and solve complex technical items within your domain of expertise with development experience in Java 21 with building RESTful backend applications using Spring Boot.
Lead Software Engineer-Full Stack JPMorgan Chase Bank, N.A.Lead Software Engineer-Full StackNew York, NYFull timeEstablishes guardrails and governance for AI use: prompt hygiene, secrets/PII protection, logging/provenance for generated code, and objective acceptance criteria: lint clean, coverage thresholds, Static App Security Tests/Dynamic App Security Tests, performance checks. As a Lead Software Engineer at JPMorganChase within the Consumer & Community Banking, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way.
NewLead Software Engineer - Financial Markets JPMorgan Chase Bank, N.A.Lead Software Engineer - Financial MarketsNew York, NYFull timeAs a Lead Software Engineer at JPMorganChase within Global Technology, you will lead and mentor an agile team to architect, design, and deliver trusted, market-leading technology products in a secure, stable, and scalable way. Formal training or certification on software engineering concepts and 5+ years applied experience in coding Java or Python, including building production services and performance-sensitive applications.
Fullstack Software Engineer II, Flights NavanFullstack Software Engineer II, FlightsNew York, NY$92,475–$205,700 / yearArchitect Frontend & Backend Systems: Develop modular, performant web applications using modern JavaScript/TypeScript frameworks while building low-latency REST/GraphQL APIs and microservices. Deliver Pixel-Perfect User Experiences: Collaborate closely with Product Managers and Product Designers to translate complex travel workflows into intuitive, accessible, and high-converting user interfaces.
Senior Software Engineer, Java Clear Secure IncSenior Software Engineer, JavaNew York, NY$225,000–$300,000 / yearAs a Senior Software Engineer, you''ll own complex technical problems from design through deployment, partnering closely with Product, Design, Security, and Operations to deliver reliable, scalable solutions. Located in New York City, our Headquarters offers close collaboration with and access to a hands-on senior leadership team, a bright and energetic space with an open concept, and plenty of conference rooms and casual co-working spaces.
Senior Software Engineer, Energy Systems David EnergySenior Software Engineer, Energy SystemsNew York, New YorkYou have experience designing systems that scale, building resilient, highly available services, and understand the tradeoffs between building a sophisticated architecture that works forever and a simple architecture that works today. We're currently operating in NYC (NYISO Zone J) and scaling toward hundreds of new customer locations per month, with plans to expand to additional zones and ISOs across the Northeast.
Vice President, Software Engineer, North America Lloyds Banking GroupVice President, Software Engineer, North AmericaNew York, New York$150,000–$170,000 / yearFrom our New York office, we provide a comprehensive range of core banking products, including lending, trade finance, and working capital solutions, alongside debt capital and financial markets services through our U.S. broker‑dealer, Lloyds Securities Inc. Serve as the point of contact for production issues and high-risk data incidents raised by customers; ensure accurate reconciliations (sub-ledger/GL) and support year-end processing.
Staff Software Engineer, Product Security PeregrineStaff Software Engineer, Product SecurityNew York, NY$200,000–$275,000 / yearBacked by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society's challenges with unprecedented speed and accuracy. Our teams tackle a range of challenges, from enabling real-time user collaboration on detailed maps to building high-scale backend architecture for ingesting billions of data points.
Staff Software Engineer, Full Stack Verse MedicalStaff Software Engineer, Full StackNew York City, New York$200,000–$240,000 / yearWe believe true innovation comes from deep empathy and a relentless focus on solving the real-world challenges of healthcare. Our platform connects the dots between providers, payors, and patients, ensuring people get the high-quality care they need, reliably and right where they live.
Software Engineer MDM (Etl) GartnerSoftware Engineer MDM (Etl)Stamford, CTYou'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Senior Software Engineer, Full Stack Verse MedicalSenior Software Engineer, Full StackNew York City, New York$160,000–$220,000 / yearCEO and Head of Engineering Interview (60 minutes): A virtual conversation with Dhaivat, our CEO and Eastin, our head of Engineering to align on vision, values, and long-term impact. We believe true innovation comes from deep empathy and a relentless focus on solving the real-world challenges of healthcare.
Software Engineer, Full Stack Verse MedicalSoftware Engineer, Full StackNew York City, New York$130,000–$160,000 / yearWe believe true innovation comes from deep empathy and a relentless focus on solving the real-world challenges of healthcare. Our platform connects the dots between providers, payors, and patients, ensuring people get the high-quality care they need, reliably and right where they live.
Senior DevSecOps Software Engineer TTMSenior DevSecOps Software EngineerFarmingdale, New York$122,655–$215,704 / yearExport Statement: Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services. Compensation ranges for roles at TTM Technologies varies depending on a wide array of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs.
Staff Software Engineer, Core Products GustoStaff Software Engineer, Core ProductsNew York, NY$163,000–$204,000 / yearAbout the Role: We're looking for seasoned full-stack software engineers to join the teams behind Gusto's customer-facing products - the features and experiences that small business owners and their employees rely on every day. Collaborate with our Product Management, Data, Design, and Platform Engineering teams to understand customer pain points, come up with solutions, and then prototype, iterate, and launch daily.
Staff Software Engineer, HR Experiences GustoStaff Software Engineer, HR ExperiencesNew York, NY$199,000–$247,000 / yearCompliance/HR Domain Expertise (Preferred): experience building products in regulated, compliance-heavy domains (HR, payroll, benefits, tax, or similar), especially where requirements vary by state or locality. Experience driving large, cross-functional projects end-to-end through ambiguity - scoping, sequencing, and unblocking without needing the problem pre-broken-down; aligning multiple stakeholders and working with multiple teams.
Lead Software Engineer - Java Developer/Architect JPMorgan Chase & CoLead Software Engineer - Java Developer/ArchitectJersey City, NJAs a Lead Software Engineer at JPMorgan Chase within the Wholesale Credit Risk Core Architecture/Engineering team, you will work on transactional and analytics workloads in a hybrid cloud environment, collaborating closely with development leads and senior stakeholders. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Lead Software Engineer - AI Developer/Architect JPMorgan Chase & CoLead Software Engineer - AI Developer/ArchitectJersey City, NJAs a Lead Software Engineer at JPMorgan Chase within the Wholesale Credit Risk Core Architecture/Engineering team, you will join a hands-on group focused on designing, coding, and architecting scalable solutions in a hybrid cloud environment. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Software Engineer - Engineering Productivity Clover Health Investments CorpSoftware Engineer - Engineering ProductivityNYRemote$146,200–$190,000 / yearLeverage Generative AI Tooling: Actively utilize AI assistants (e.g., Gemini, Claude, Cursor, Codex) to accelerate the development of testing frameworks, automate infrastructure code, and design advanced testing architectures. Engineer Synthetic Data & Production Canaries: Build the architecture for safe synthetic data injection to unblock heavy load-testing and live-production canaries, strictly isolating test data from authentic user telemetry.
Staff Software Engineer - Frontend Sigma Computing IncStaff Software Engineer - FrontendNew York City, NY$240,000–$270,000 / yearThe round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. Working with our product, UX design, and backend development teams, you will develop new features and technologies that make our product experience awesome and radically simplify the user experience for non-technical users.
Senior Software Engineer - Fullstack Sigma Computing IncSenior Software Engineer - FullstackNew York City, NY$170,000–$240,000 / yearThe round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.
Staff Software Engineer - Fullstack Sigma Computing IncStaff Software Engineer - FullstackNew York City, NY$240,000–$270,000 / yearThe round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.
Staff Software Engineer, Agents Harvey, Inc.Staff Software Engineer, AgentsNew York, NY$231,000–$340,000 / yearYou will design environments and actions for agentic professional work, make model selection decisions, manage context windows, create optimal tools, and develop evals that enable faster iteration loops to unlock new capabilities. We're looking for engineers and researchers who are immersed in the space, driven to ship impactful products, and are experienced in using practical evaluations to drive task completion quality and customer delight.
Senior Software Engineer, Agents Harvey, Inc.Senior Software Engineer, AgentsNew York, NY$193,400–$290,000 / yearYou will design environments and actions for agentic professional work, make model selection decisions, manage context windows, create optimal tools, and develop evals that enable faster iteration loops to unlock new capabilities. We're looking for engineers and researchers who are immersed in the space, driven to ship impactful products, and are experienced in using practical evaluations to drive task completion quality and customer delight.