NewSite Manager - Construction - Owners Rep, CM, Developer) JobotSite Manager - Construction - Owners Rep, CM, Developer)Grand Rapids, MI$100,000–$160,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The ideal candidate can manage field operations, coordinate stakeholders, maintain schedules, solve problems proactively, and represent the company professionally with clients, subcontractors, and project partners.
AP Manager Kforce Inc.AP ManagerGrand Rapids, MI$85,000–$95,000Kforce's client, a large growing manufacturing company with operations across multiple locations, is seeking an experienced Accounts Payable Manager in Grand Rapids, MI to lead and optimize its Accounts Payable function. This leadership role will oversee a small team, ensure accurate and timely payment processing, and drive continuous improvement across a complex, multi-site environment.
NewTax Manager - Individual and Business JobotTax Manager - Individual and BusinessGrand Rapids, MI$90,000–$120,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewCivil Engineering Project Manager - Land Development JobotCivil Engineering Project Manager - Land DevelopmentGrand Rapids, MI$100,000–$160,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are a cutting edge civil / structural engineering company seeking an experienced Civil Engineering Land Development Project Manager to join our growing team!
FP&A Manager Kforce Inc.FP&A ManagerKentwood, MI$100,000–$130,000This is a high-impact position partnering cross-functionally with leadership to build out forecasting capabilities, enhance reporting, and drive data-driven decision making. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs.
NewAccounting Manager Kforce Inc.Accounting ManagerGrand Rapids, MI$95,000–$110,000Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers.
NewCivil Project Manager JobotCivil Project ManagerGrand Rapids, MI$120,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. A regional firm specializing in land development, civil, wastewater, stormwater, residential and commercial projects is expanding their team to increase their presence within the Michigan region.
Key Account Manager Amphenol Borisch TechnologiesKey Account ManagerGrand Rapids, MIFull timeThe Key Account Manager leads a cross-functional team that includes members from sales, engineering, purchasing and operations to provide excellent customer service and achieve program objectives for delivery, cost and quality. Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe.
NewProgram Manager Philips Recruiting ServicesProgram ManagerHolland, MILeads cross-functional teams to successfully deliver programs by meeting customer Statement of Work (SOW), timing, cost, and quality requirements. Develop comprehensive project plans (scope, schedule, cost, quality, risk, resources, communication).
NewBusiness Development Manager Amphenol Borisch TechnologiesBusiness Development ManagerGrand Rapids, MIQualified candidates will participate in the Amphenol North American Military Group Sales Rotational and Training Program, a program that blends training, mentorship , & hands-on experience to develop full cycle sales capabilities grounded in our Amphenolian spirit. Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe.
NewUnit Manager - Sign On Bonus The Laurels of HudsonvilleUnit Manager - Sign On BonusHUDSONVILLE, MIThe Laurels was named a Great Place to Work for 2020 based on approximately 3,500 employee surveys that evaluated more than 60 elements of employee experience on the job, including employee pride in community impact, belief that their work makes a difference, and feeling their work has special meaning. Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others.
NewUnit Manager The Laurels of HudsonvilleUnit ManagerHUDSONVILLE, MIThe Laurels was named a Great Place to Work for 2020 based on approximately 3,500 employee surveys that evaluated more than 60 elements of employee experience on the job, including employee pride in community impact, belief that their work makes a difference, and feeling their work has special meaning. Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others.
NewUnit Manager Ely ManorUnit ManagerALLEGAN, MISupervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them.
NewUnit Manager - Sign On Bonus Ely ManorUnit Manager - Sign On BonusALLEGAN, MISupervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them.
Assistant Store Manager - Spirit Spencer Gifts - Spirit HalloweenAssistant Store Manager - SpiritMuskegon, MI$17.25–$17.50 / hourThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control. The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store.
Store Manager - Spirit Spencer Gifts - Spirit HalloweenStore Manager - SpiritMuskegon, MI$20.50–$20.75 / hourThe Store Manager oversees and is accountable for the total operation of a store ensuring maximum sales and profitability by establishing and maintaining Guest Services and, controlling expenses. The Store Manager is responsible for shrink, merchandising, inventory control, staffing, setup, pack-up and teardown of a seasonal store.
Senior Assistant Store Manager Spencer Gifts - Spirit HalloweenSenior Assistant Store ManagerGrand Rapids, MI$17.73–$17.98 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Store Manager - Spencer's Spencer Gifts - Spirit HalloweenStore Manager - Spencer'sGrandville, MI$20.73–$20.98 / hourFull timeThe Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Assistant Store Manager - Spencer's Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spencer'sGrandville, MI$15.73–$15.98 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
NewUnit Manager (UM) - Sign On Bonus The Laurels of Sandy CreekUnit Manager (UM) - Sign On BonusWAYLAND, MIThe Laurels was named a Great Place to Work for 2020 based on approximately 3,500 employee surveys that evaluated more than 60 elements of employee experience on the job, including employee pride in community impact, belief that their work makes a difference, and feeling their work has special meaning. Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others.
NewUnit Manager (UM) The Laurels of Sandy CreekUnit Manager (UM)WAYLAND, MIThe Laurels was named a Great Place to Work for 2020 based on approximately 3,500 employee surveys that evaluated more than 60 elements of employee experience on the job, including employee pride in community impact, belief that their work makes a difference, and feeling their work has special meaning. Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others.
Business Development Manager- East Coast Amphenol Borisch TechnologiesBusiness Development Manager- East CoastGrand Rapids, MIRemoteThe Business Development Manager is responsible for increasing sales by driving opportunity pipelines and pursuing higher value-add solutions with new and existing Amphenol Borisch Technologies' customers. Amphenol Borisch Technologies (ABT), a division of Amphenol Corporation, is an industry leader in providing high-reliability electronic systems for Aerospace and Defense companies across the globe.
NewOperations Director SyscoOperations DirectorGRAND RAPIDS, MIThis is a senior leadership operations position responsible for overseeing and directing daily execution all aspects of Inbound and Outbound Warehouse; Fleet Services; Facilities Management (including building, grounds, power industrial equipment, sanitation, security), Transportation (including routing, delivery, and backhaul); Operations Systems and related third party providers. Maintains associate relations through regular department meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and implements or responds to ideas to improve associate engagement and enablement.
Client Services Manager Advantage SolutionsClient Services ManagerGrand Rapids, MichiganFull timeResponsibilities: The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers.
Client Services Manager AMK Advantage Solutions IncClient Services Manager AMKGrand Rapids, MIIn this highly visible role, the Manager for Client Services" responsibilities will focus on being the key point of integration across multiple internal functions. Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry!
Environmental Services Manager Corporate Cleaning GroupEnvironmental Services ManagerGrand Rapids, MichiganYou'll ensure high-quality service delivery, maintain strong communication with staff and clients, conduct inspections, and confirm that all facilities are secure at the end of each shift. Experience in hotel management, property management, janitorial or custodial services, or restaurant management is highly valued.
Healthcare Services Manager RestHavenHealthcare Services ManagerHolland, MI$65,000–$72,000 / yearPrevious nursing experience preferred, particularly in assisted living, senior living, long-term care, memory care, or dementia care settings. Ability to communicate effectively with residents, families, physicians, and team members while recognizing age, cultural backgrounds, cognitive abilities, and physical conditions.
Behavioral Health Services Manager - Emergency Department (Full Time) Holland HospitalBehavioral Health Services Manager - Emergency Department (Full Time)Holland, MichiganParticipates in BHS leadership meetings, BHS product line meetings, MHER Quality Improvement meetings, and strategic planning for the department to achieve desirable outcomes, meeting quality metrics and integrating care for patients throughout the continuum of services. As a member of the leadership team, the BHS Emergency Services Clinical Manager, a licensed LMSW, LLP, or LPC works in coordination with the Emergency Services leadership team, Behavioral Health Services leadership team and Director of Behavioral Health Services.
Managed Services - Revenue Cycle Coding - Senior Manager PricewaterhouseCoopers LLPManaged Services - Revenue Cycle Coding - Senior ManagerMI$124,000–$280,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As a Senior Manager, you will leverage your skills and influence to deliver quality results, motivate and coach teams to solve complex problems, and apply sound judgment to recognize when to take action or escalate issues.
Service Manager Fox Kia SouthService ManagerGrand Rapids, MIFull timeAs the Service Manager at Fox Kia South, your daily responsibilities will include overseeing all fixed operations, ensuring efficient service and parts departments that prioritize customer satisfaction. Problem-solving abilities are critical for addressing challenges promptly and effectively, while analytical skills will help you assess performance metrics and implement necessary improvements.
Managed Services - Senior Data Engineer - Manager PricewaterhouseCoopers LLPManaged Services - Senior Data Engineer - ManagerGrand Rapids, MI$99,000–$232,000 / yearPreference for at least one of the following fields of study: Computer and Information Science, Computer and Information Science & Accounting, Economics, Economics and Finance, Economics and Finance & Technology, Operations Management/Research, Statistics, Engineering. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
Managed Services Revenue Cycle - Pre Access - Senior Manager PricewaterhouseCoopers LLPManaged Services Revenue Cycle - Pre Access - Senior ManagerGrand Rapids, MI$124,000–$280,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As a Senior Manager, you will leverage your skills and influence to deliver quality results, motivate and coach teams to solve complex problems, and apply sound judgment to take action or escalate when necessary.
Dining Services District Manager Healthcare Services Group IncDining Services District ManagerGRAND RAPIDS, MIJoin Healthcare Services Group (HCSG) as a Dining Services District Manager, where you will oversee dining services operations across multiple locations. or copy this link: https://go-internal.hcsgcorp.com/l/1036773/2025-07-02/5xbpsq/1036773/17514637576MrQym5A/Employee_Benefits_for_Job_Descriptions__7_.pdf .
Managed Services - Senior Data Engineer - Senior Manager PricewaterhouseCoopers LLPManaged Services - Senior Data Engineer - Senior ManagerGrand Rapids, MI$124,000–$280,000 / yearPreference for at least one of the following fields of study: Computer and Information Science, Computer and Information Science & Accounting, Economics, Economics and Finance, Economics and Finance & Technology, Operations Management/Research, Statistics, Engineering. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
Financial Services Tax - Real Estate Senior Manager PricewaterhouseCoopers LLPFinancial Services Tax - Real Estate Senior ManagerGrand Rapids, MI$124,000–$335,000 / yearOur team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions. As part of the Real Estate team you are expected to provide exceptional technical knowledge and specialization and industry insights, coupled with the One Firm knowledge that brings everything PwC offers to solve our clients needs.
Managed Services - Senior Business Anaylst - Manager PricewaterhouseCoopers LLPManaged Services - Senior Business Anaylst - ManagerGrand Rapids, MI$99,000–$232,000 / yearPreference for at least one of the following fields of study: Accounting, Analytics/Data Science, Biology/Biomedical Sciences, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Project/Technology Management, Risk Management/Insurance, Science. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
R&I Managed Services Deals Desk Senior Manager PricewaterhouseCoopers LLPR&I Managed Services Deals Desk Senior ManagerGrand Rapids, MI$91,000–$321,500 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . You will be responsible for identifying and mitigating potential risks that could impact an organization''s operations and objectives, developing business strategies to navigate risks in a rapidly changing business environment.
Managed Services - Data Engineer (Databricks & Kafka) - Manager PricewaterhouseCoopers LLPManaged Services - Data Engineer (Databricks & Kafka) - ManagerGrand Rapids, MI$99,000–$232,000 / year10 years of experience in data and analytics management with at least 8 years of experience of leading various data and analytics program/initiatives of large sizes with 3 years experience managing and delivering Managed Data and Analytics programs (Managed services and Managed assets). PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
NewHVAC and Plumbing Service Manager Moore Mechanical CorporationHVAC and Plumbing Service ManagerGrand Rapids, MI$90,000–$130,000 / yearWorking closely with leadership, dispatch, and field technicians, the Service Manager serves as the operational leader of the service division and is accountable for building a high-performing team that delivers exceptional customer experiences while driving sustainable business growth. You'll play a key role in expanding Moore Mechanical's service operations, improving customer satisfaction, developing future leaders, and creating a scalable service organization capable of supporting continued growth.
Risk & Independence Contract Specialist Senior Manager - Advisory Consulting Services PricewaterhouseCoopers LLPRisk & Independence Contract Specialist Senior Manager - Advisory Consulting ServicesMI$91,000–$321,500 / yearLeading the substantive negotiation of complex commercial contracts; Reviewing and redlining detailed risk, legal, and commercial contract terms; Understanding of professional advisory/consulting service offerings, performance details, and related business strategies, including large-scale technology transformations, vendor selection and assessments, small to medium scale system implementations and AI roadmaps, and business integrator/change management projects; Exercising an entrepreneurial, problem-solving mentality and autonomy in managing contract negotiations; Explaining contract terms and positions in a collaborative manner to both internal stakeholders and external contract parties; Driving process improvement by analyzing current contracting approaches and processes and improving contracting efficiency and overall experience. Contract Specialists collaborate with R&I risk management and PwC business teams to (1) evaluate contract and related performance risks, (2) educate stakeholders and clients on contract provisions, (3) redline/negotiate contracts with clients procurement, legal and outside counsel, and (4) develop internal controls to establish and reinforce contract compliance.
HVAC and Plumbing Service Manager Moore MechanicalHVAC and Plumbing Service ManagerGrand Rapids, MI$90,000–$130,000 / yearWorking closely with leadership, dispatch, and field technicians, the Service Manager serves as the operational leader of the service division and is accountable for building a high-performing team that delivers exceptional customer experiences while driving sustainable business growth. You'll play a key role in expanding Moore Mechanical's service operations, improving customer satisfaction, developing future leaders, and creating a scalable service organization capable of supporting continued growth.
Environmental Services EVS Manager AramarkEnvironmental Services EVS ManagerHolland, MISo, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, clients and consumers.
Service Manager GpacService ManagerKentwood, MI105000–140000GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. The Service Manager will be responsible for coordinating with technicians, scheduling work, and handling some diagnostic tasks as needed.
Risk & Independence Contract Specialist Senior Manager - Managed Services PricewaterhouseCoopers LLPRisk & Independence Contract Specialist Senior Manager - Managed ServicesGrand Rapids, MI$91,000–$321,500 / yearLeading the substantive negotiation of complex commercial contracts; Reviewing and redlining detailed risk, legal, and commercial contract terms; Understanding of managed services offerings and related contract terms and conditions, performance metrics, and experience with (1) finance managed services - payroll, accounting, reporting, treasury and broader finance and accounting operations, (2) technology managed services - IT infrastructure, cloud, data analytics, application delivery maintenance application managed services, (3) cyber managed services, or (4) risk & regulatory managed services - regulatory compliance and enterprise risk programs; Exercising an entrepreneurial, problem-solving mentality and autonomy in managing contract negotiations; Explaining contract terms and positions in a collaborative manner to both internal stakeholders and external contract parties; Driving process improvement by analyzing current contracting approaches and processes and improving contracting efficiency and overall experience. Contract Specialists collaborate with R&I risk management and PwC business teams to (1) evaluate contract and related performance risks, (2) educate stakeholders and clients on contract provisions, (3) redline/negotiate contracts with clients' procurement, legal and outside counsel, and (4) develop internal controls to establish and reinforce contract compliance.
Tax Senior Manager, Private Client & Family Office Services BDO USA PCTax Senior Manager, Private Client & Family Office ServicesGrand Rapids, MI$146,000–$200,000 / yearThe PCS-FOS Senior Manager is responsible for providing exceptional client service and supervising the work products of other professionals on the client relationship team; developing new business and working with the business development and marketing team as opportunities move through the pursuit process; mentoring and developing the interpersonal and technical skills of the other client relationship team members; and responsibly managing the PCS-FOS practice through mitigating risk and managing the financial performance of their respective client portfolio. Facilitates effective discovery meetings with clients; uses open ended questions to identify what their objectives are, what financial information they value for management/decision making and why, as well creating a map of their current internal finance and accounting structure; looks for root causes and does not take information at face value; understands the complexity that can lie behind data.
Manager of Mail & Printing Services Calvin UniversityManager of Mail & Printing ServicesGrand Rapids, MIThis role is responsible for overseeing daily production operations, leading staff and student employees, and ensuring high-quality, cost-effective, and brand-aligned services for campus and external partners. In addition to hands-on production expertise, the Team Lead plays a key role in service growth, modernization initiatives, and long-term sustainability of Printing Services as an auxiliary enterprise.
Marine Service Manager Front Street ShipyardMarine Service ManagerMIAs a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders.
Selling Branch Manager - Adecco Staffing| Grand Rapids, MI | Business Development | Staffing Services Adecco Group A.G.Selling Branch Manager - Adecco Staffing| Grand Rapids, MI | Business Development | Staffing ServicesGrand Rapids, MIFacilitates monthly one-on-one meetings with all direct reports to review established KPI metrics, overall performance, and career goals, as well as facilitate regular communication with the Regional teams regarding client fulfillment requests/priorities, attrition trends, and other pertinent metrics. Maintains high levels of customer satisfaction through regular communication and business reviews with the client and program teams, effectively working relationships with key client contacts (e.g., HR, Operations).
R&D Tax Manager - Specialty Tax Services Rehmann LLCR&D Tax Manager - Specialty Tax ServicesGrand Rapids, MIIn this role, the individual will work closely with clients to deliver specialized tax solutions, including federal and state Research & Development (R&D) tax credits, related credits and incentives, and Section 174 capitalization and amortization analyses. Lead and manage complex specialty tax engagements, including federal and state R&D credit studies, related credits and incentives engagements, and Section 174 analyses.
Service Manager Meineke - 2740Service ManagerGrand Rapids, MIThe ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience. You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.