NewSalesforce Cpq/Revenue Cloud Manager PwCSalesforce Cpq/Revenue Cloud ManagerGrand Rapids, MI$99,000–$232,000 / yearAs a Salesforce CPQ/Revenue Cloud Manager, you will play a pivotal role in helping clients optimize their operational efficiency by analyzing their needs, implementing software solutions, and providing training and support for seamless integration and utilization of Salesforce applications. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
Partnership Tax Manager - International PricewaterhouseCoopers LLPPartnership Tax Manager - InternationalGrand Rapids, MI$73,500–$212,280 / yearAs a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by independently solving and analyzing complex problems to develop top-quality deliverables. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
Oracle Cloud Finance - Manager PricewaterhouseCoopers LLPOracle Cloud Finance - ManagerGrand Rapids, MI$99,000–$232,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . As an Oracle Cloud Finance - Manager, you will play a pivotal role in helping organizations leverage enterprise technology to achieve their digital goals and capitalize on business opportunities.
Property & Casualty Insurance Claims Operations Consultant, Manager PricewaterhouseCoopers LLPProperty & Casualty Insurance Claims Operations Consultant, ManagerGrand Rapids, MI$99,000–$232,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . You will analyze client needs, implement solutions, and provide training and support to validate seamless integration and utilization of business applications, enabling clients to achieve their strategic objectives.
Account Manager - State Farm Agent Team Member Kevin Curtis - State Farm AgentAccount Manager - State Farm Agent Team MemberGrand Rapids, MIFull timeAs Account Manager - State Farm Agent Team Member for Kevin Curtis - State Farm Agent, you are vital to our daily business operations and customers’ success. Before becoming a State Farm agent, I worked as a District Manager, where I developed a passion for leadership, team development, and customer service.
Workday Financials Manager Plante MoranWorkday Financials ManagerGrand Rapids, MI$110,000–$175,000 / yearThe Workday Financial Manager will collaborate and work cross-functionally with business owners, stakeholders, project managers, solution architects, and technology teams to design, build and maintain scalable Workday products that support our finance and accounting functions. But dig a little deeper, and you'll see what makes us different: we're a relatively jerk-free firm (hey, nobody 's perfect) with a world-class culture, consistent recognition as one of Fortune Magazine's "100 Best Companies to Work For," and an endless array of opportunities.
Partner Tax Preparation Advisor Senior Manager PricewaterhouseCoopers LLPPartner Tax Preparation Advisor Senior ManagerGrand Rapids, MI$91,000–$321,500 / yearAs a Senior Manager you are expected to lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a senior level to drive project success. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story.
General Manager 716 WhiteWater Express Car WashGeneral Manager 716Hastings, MIThis role leads day-to-day operations, drives revenue growth, ensures operational efficiency, and fosters a positive team culture. Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.
Overnight Stocking Manager MeijerOvernight Stocking ManagerGrand Rapids, MichiganThe Overnight Stocking Manager will direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.
Banking Market Manager PNC BankBanking Market ManagerGrand Rapids, MichiganIn addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Outside Sales Account Manager - Fluid Process Systems and Products SunSourceOutside Sales Account Manager - Fluid Process Systems and ProductsMuskegon, MIKalamazoo, MI 49008 / Sterling Heights, MI 48313 / Ann Arbor, MI 48103 / Lansing, MI 48906 / Detroit, MI 48201 / Battle Creek, MI 49015 / Taylor, MI 48180 / Three Rivers, MI 49093 / Warren, MI 48091 / Monroe, MI 48161 / Muskegon, MI 49442 / Saginaw, MI 48603 / Savage, MI 48028 / Grand Rapids, MI 49503 / Jackson, MI 49201. SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America's leading value-add industrial distribution companies.
Operations Manager GrandvilleOperations ManagerGrandville, Michigan$70,000–$80,000 / yearCompany Overview EverLine Coatings, a rapidly scaling commercial Pavement Maintenance and Line Striping company, is looking for an experienced, reliable, and proactive Operations Manager to lead our Location in Grand Rapids. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring our profits are on the rise.
Asset & Wealth Management - Tax Senior Manager PwCAsset & Wealth Management - Tax Senior ManagerGrand Rapids, MI$124,000–$335,000 / yearOur team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions. As part of the Asset and Wealth Management team you are expected to join a growing team with the top asset and wealth management clients, tax technical proficiency, and technology in the world that is expected to support you to meet your career goals.
Construction Sales Account Manager - Michigan Waste Management IncConstruction Sales Account Manager - MichiganGrand Rapids, MIWM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. Involved in one or more of the following: U.S. green Build council (USGBC), American Institute of Architects (AIA), Associated general Contractors of America (AGC), Building Owners and Managers Association (BOMA), or National Association of Home Builders.
NewBusiness Development Manager - Financial Wellness Solutions PNC BankBusiness Development Manager - Financial Wellness SolutionsGrand Rapids, MichiganPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
NewAssistant Community Manager - Grant Thrive Communities LLCAssistant Community Manager - GrantGrant, MI$25–$26 / hourVoted one of Washington and Portland''s best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits: 34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday). Assists with month-end procedures including deposit accounting, variances, expiring leases, write off register, receivable aging, security deposit activity and gross potential rent.
NewDigital Grid Modernization Lead, Senior Manager PwCDigital Grid Modernization Lead, Senior ManagerGrand Rapids, MI$124,000–$280,000 / yearYou will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents. As a Digital Grid Modernization Lead, Senior Manager, you will play a pivotal role in overseeing and confirming the delivery of quality and timely services within our Information Technology Operations practice.
NewSpecialist Manager, Engagement Matters DeloitteSpecialist Manager, Engagement MattersGrand Rapids, MI$93,000–$171,300 / yearAs a Specialist Manager, Engagement Matters on the Engagement Consultation team, you will be responsible for: Analyzing proposed client services and relationships against applicable auditor independence requirements and evaluating potential independence risks, including navigating the nuances and complexities of client structures, affiliate relationships, and emerging technology-enabled capabilities, with the ability to apply new requirements on the fly as the regulatory landscape evolves. The Engagement Consultation team within Independence & Conflicts Network (ICN) performs a critical consultation and risk-management function for the Deloitte US Firms, protecting Deloitte from conflicts of interest and keeping the Deloitte US Firms independent, objective, and impartial, in fact and appearance, when providing services to attest/audit clients and their affiliates.
Program Manager, Key Accounts - Michiana Waste Management IncProgram Manager, Key Accounts - MichianaGrand Rapids, MIWM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
Case Manager Clinician - Future Openings (West Michigan Region) Hope NetworkCase Manager Clinician - Future Openings (West Michigan Region)Grand Rapids, MIIn this role, youll work alongside an interdisciplinary team to develop person-centered treatment plans, provide clinical support, and connect individuals with the resources they need to achieve meaningful outcomes and greater independence. The Case Manager Clinician provides therapeutic services, case management, and care coordination for individuals receiving services through Hope Network.
Maintenance Manager University Health Services IncMaintenance ManagerMIOperating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. We are located on the south side of Grand Rapids, near the intersection of M-6 and Byron Center Ave SW: 6291 Venture Hills Boulevard SW, Byron Center, MI 49315 Qualifications Job Requirements: High School Required Facility Maintenance or Skilled trades experience strongly preferred.
CTIO AI Engineering Manager PricewaterhouseCoopers LLPCTIO AI Engineering ManagerGrand Rapids, MI$73,500–$212,280 / yearThose in data science and machine learning engineering at PwC will focus on leveraging advanced analytics and machine learning techniques to extract insights from large datasets and drive data-driven decision making. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
NewSenior Manager, Product Marketing - HBF HNISenior Manager, Product Marketing - HBFGrand Rapids, MIOur products are found in some of the world's most distinctive workplaces, hospitality destinations, healthcare environments, and public spaces, where timeless craftsmanship, thoughtful innovation, and authentic design come together to create meaningful experiences. You will lead a high-performing team responsible for identifying emerging trends, discovering unmet customer needs, manage the lifecycle of the portfolios, and bring compelling solutions to market that strengthen HBF's premium position.
Senior Manager, Product Marketing - HBF 3 Locations HNI CorpSenior Manager, Product Marketing - HBF 3 LocationsGrand Rapids, MIOur products are found in some of the world's most distinctive workplaces, hospitality destinations, healthcare environments, and public spaces, where timeless craftsmanship, thoughtful innovation, and authentic design come together to create meaningful experiences. You will lead a high-performing team responsible for identifying emerging trends, discovering unmet customer needs, manage the lifecycle of the portfolios, and bring compelling solutions to market that strengthen HBF's premium position.
NewCtio AI Engineering Manager PwCCtio AI Engineering ManagerGrand Rapids, MI$73,500–$212,280 / yearThose in data science and machine learning engineering at PwC will focus on leveraging advanced analytics and machine learning techniques to extract insights from large datasets and drive data-driven decision making. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
NewBrand Manager: Avery & Mahou Imports Canal Street Brewing Co., L.L.C.Brand Manager: Avery & Mahou ImportsGrand Rapids, MI$85,000–$105,000 / yearThe role will also lead the experiential marketing strategy, overseeing both third-party event partnerships and owned events, ensuring every consumer touchpoint delivers a memorable, relevant and compelling brand experience that allows the brand to retain and recruit consumers. This role supports the Mahou USA Brand Director in setting long-range brand strategy with best-in-class commercial activation to drive sustainable brand growth across retail, on-premise, digital, experiential, and our iconic Boulder Taproom.
Pharmacy Manager Costco Wholesale CorpPharmacy ManagerWyoming, MIOversees and participates in dispensing prescription medications: measuring, labeling, checking for drug interactions, verifying with physicians, and selecting substitutions when necessary. Responds to employee concerns using problem-solving skills, tact, and discretion in accordance with the Costco Employee Agreement and other applicable regulations.
Oracle CPQ - Senior Manager PricewaterhouseCoopers LLPOracle CPQ - Senior ManagerGrand Rapids, MI$124,000–$280,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . Preference for a Master''s or Masters of Business Administration degree in at least one of the following fields of study: Business Administration/Management, Marketing, Commerce, Finance, Management Information Systems, Computer and Information Science.
Microsoft D365 ERP (F&O) + AI/Copilot Functional Consultant, Manager PricewaterhouseCoopers LLPMicrosoft D365 ERP (F&O) + AI/Copilot Functional Consultant, ManagerGrand Rapids, MI$99,000–$232,000 / yearAs a Manager, you are going to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by independently solving and analyzing complex problems to develop rigorous deliverables. We focus on contributing to PwC's value proposition of "strategy led and technology enabled", by aligning our Consulting Solutions' industry focus with the Microsoft technologies such as Dynamics 365, Azure, Power Platform and Power BI.
Senior Manager, Oracle SCM (Order Management, Manufacturing, Costing) PricewaterhouseCoopers LLPSenior Manager, Oracle SCM (Order Management, Manufacturing, Costing)Grand Rapids, MI$124,000–$280,000 / yearExamples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
Maintenance Manager The Kraft Heinz CoMaintenance ManagerHolland, MI$104,200–$130,200 / yearTrains maintenance staff on effective maintenance practices, including effective use of the computerized maintenance management system, problem solving tools, risk and failure analysis, maintenance scheduling and analysis of maintenance related data and equipment histories. Coordinates major maintenance and project requirements with manufacturing production and engineering, to include major downtime activities and downtime periods and supports the effort to identify opportunities and develop the Plant's Capital Budget.
Strategic Commercial Senior Manager - Health Industries PricewaterhouseCoopers LLPStrategic Commercial Senior Manager - Health IndustriesGrand Rapids, MI$91,000–$321,500 / yearAdditionally, you will organise leadership team calls and meetings, oversee research and data analysis, promote consistent execution across sectors, and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story.
Resident Experience Manager Cardinal Group Holdings LLCResident Experience ManagerAllendale, MIProvide hands-on help throughout all turn related tasks, including but not limited to moving furniture and appliances, assisting facilities team with punches, organizing high volume of resident trash and cleaning turnover units. Routine local travel is required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
Asset & Wealth Management - Renewable Energy Tax Senior Manager PricewaterhouseCoopers LLPAsset & Wealth Management - Renewable Energy Tax Senior ManagerMI$124,000–$335,000 / yearAs an Asset & Wealth Management - Renewable Energy Tax Senior Manager, you will play a pivotal role in advising clients on their local and international tax affairs, acting as a strategic consultant in business analysis, managing working capital, and profit sharing for partners. Within our Tax practice, you will navigate the complexities of the frequently changing national and international tax environment, addressing operational tax risks and structuring tax strategies for our Financial Services clients.
GenAI Python Systems Engineer -Senior Manager PricewaterhouseCoopers LLPGenAI Python Systems Engineer -Senior ManagerGrand Rapids, MI$124,000–$280,000 / yearCertification in Cloud Platforms [e.g., AWS Certified Solutions Architect, AWS Data Engineer, Google Professional Cloud Architect, GCP Data Engineer Microsoft Certified: Azure Solutions Architect Expert, Azure Data Engineer Associate, Snowflake Core, Snowflake Databricks Data Engineer Associate] is a plus. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story.
Oracle Cloud EPM Implementation - Senior Manager PricewaterhouseCoopers LLPOracle Cloud EPM Implementation - Senior ManagerGrand Rapids, MI$124,000–$280,000 / yearAs a Senior Manager you are responsible for leading large projects, innovating processes, and maintaining operational excellence while interacting with clients at a senior level to drive project success. Working in this area, you will also provide training and support for seamless integration and utilisation of Oracle enterprise performance management tools, helping clients improve their financial planning and analysis processes and achieve their performance objectives.
Crew Chief Manager IHOPCrew Chief ManagerGrand Rapids, Michigan$16–$18 / hourEnsure accurate stock levels by performing precise cycle counts and monitoring the ordering of products and supplies with a computer and/or handheld device. Responsive recruiter Position Overview: The Assistant Manager (AM) is responsible for supporting the General Manager in the management of the entire store’s operations.
Account Manager OrkinAccount ManagerHudsonville, Michigan$70,000–$100,000 / yearFull timeAchieve sales goals through prospecting, networking, working assigned leads, and expanding accounts within your territory. Join a team that values safety, professionalism, empathy, integrity, and innovation to deliver the peace of mind only an Orkin Pro provides.
Assistant General Manager IHOPAssistant General ManagerGrand Rapids, Michigan$45,000–$55,000 / yearResponsive recruiter Position overview: The Assistant General Manager (AGM) is responsible for supporting the General Manager in the management of the entire store’s operations. Ensure accurate stock levels by performing precise cycle counts and monitoring the ordering of products and supplies with a computer and/or handheld device.
Assistant Manager IHOPAssistant ManagerGrand Rapids, Michigan$18–$22 / hourEnsure accurate stock levels by performing precise cycle counts and monitoring the ordering of products and supplies with a computer and/or handheld device. Responsive recruiter Position Overview: The Assistant Manager (AM) is responsible for supporting the General Manager in the management of the entire store’s operations.
Manager of Regional Sales ODL, Inc.Manager of Regional Saleszeeland, MIWork closely with senior managers to develop specific growth strategies, sales forecasts and supporting operational plans in order to achieve objectives and communicate progress across the organization. Grow sales and margin with existing customers by providing superior service and pulling higher value products to the builder and consumer.
Senior Manager, Solution Architect PwCSenior Manager, Solution ArchitectGrand Rapids, MI$124,000–$280,000 / yearOur team designs and delivers the integration fabric and platform architectures that power modern enterprises - from cloud-native API ecosystems and event-driven architectures to AI-infused data pipelines and intelligent automation. The Role: As a Senior Manager in our Digital Integration & Architecture practice, you'll be an enterprise-scale change agent - shaping vision with executives, governing complex delivery, and building the capabilities clients need to sustain change.
Strategic Accounts Manager (Aerospace/Defense) | Remote TTI IncStrategic Accounts Manager (Aerospace/Defense) | RemoteGrand Rapids Twp, MIRemoteMaintains market awareness on competitor activities, industry tends and new concepts by reading industry periodicals, networking, attending periodic update training events and trade shows which will ensure that the manager is adding value and is current on industry knowledge to aid in making informed decisions. Develop and maintain assigned strategic account customer relationships, utilizing TTI's products and services to maximize sales, gross profit, and return on investment/assets.
Project Manager Panasonic Corporation of North AmericaProject ManagerGrand Rapids, MIQualifications Bachelor's Degree with 1-2 years of relevant project management experience, OR High School Diploma with 12+ years of relevant project management experience and/or training Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred. Responsible for creating detailed cost estimates consisting of controls, service agreements, materials, mechanical, electrical, and other sub-contractors, purchased equipment, labor, and other construction-related activities to assist Account Managers in bidding on or determining price of project.
Business Relationship Manager Senior- Not for Profit- Vice President JPMorgan Chase & CoBusiness Relationship Manager Senior- Not for Profit- Vice PresidentGrand Rapids, MIChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Build relationships by calling on existing clients to truly understand their organizations/institutions and analyze product and service growth opportunities and ensure profitability of Government Not-for-Profit portfolio.
NewSpecialty Business Manager - IBD - Grand Rapids, MI 3312 Takeda Pharmaceuticals AmericaSpecialty Business Manager - IBD - Grand Rapids, MIGrand Rapids, MichiganExternal Takeda Hires Only: During that training period, the employee will be classified as a non-exempt employee and will be eligible for overtime during the training period only in accordance with applicable federal and/or state law but the employee will not be eligible for any Takeda related sales incentive programs and/or other production based bonuses. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
National Sales Manager - Robotics and Innovation BISSELL HomecareNational Sales Manager - Robotics and InnovationGrand Rapids, MichiganFull timeOverview: The National Sales Manager – Robotics & Innovation will lead the commercialization and growth of BISSELL Commercial’s robotic and advanced cleaning solutions across the U.S. This role owns national revenue targets for emerging technologies, drives adoption through distributor and end-user partnerships, and plays a critical role in shaping go-to-market strategy for innovation-driven categories. The ideal candidate will bring experience working with robotics and connected (IoT) devices, including autonomous equipment and data-driven solutions, and leverages that expertise to accelerate adoption, deliver compelling ROI-based selling, and scale deployments across key verticals.
NewOracle HCM Core HR Module Manager DeloitteOracle HCM Core HR Module ManagerGrand Rapids, MI$128,000–$252,500 / yearPartnering with public sector business stakeholders supporting large workforces (scaling to 10,000+ employees) to define requirements, redesign processes, and translate business needs into scalable Oracle solutions and sound functional design decisions. As a Manager on the team, you will be responsible for: Facilitating requirements and design workshops, providing guidance on solution design and best practices, and managing risks and stakeholder communications while ensuring alignment with compliance, policy, and operational requirements.
Account Manager Shape CorpAccount ManagerGrand Haven, MIEssential Job Functions include, but not limited to, the following: Assist in developing detailed growth strategies for the region by understanding competitive advantages/disadvantages of our product and service offerings. Contribute to new service assessments, marketing research and literature development, including competitor analyses, market trend analyses, and cost benchmarking analyses.
NewCX Operations Manager CertifID LLCCX Operations ManagerGrand Rapids, MIYou are the right fit if youve built or scaled post-sales operations at a high-growth tech company and know how to balance automation and self-service with the judgment calls that still need a human Segmentation, health scoring, playbooks, tooling, and reporting are your native language, and youre energized by making a fast-moving CX org measurably better every quarter. Youll design the systems, workflows, and metrics that let a lean, high-touch team deliver a personal, white-glove experience at a scale that spreadsheets and tribal knowledge can no longer support.