Versailles, OH30+ days ago
Conduct immersive customer and field research (ride-alongs, installs, service events, workflow observation) to identify friction points, validate concepts, and inform requirements for improved serviceability, customer experience, service offerings, and service parts opportunities using the Challenger Commercial Insight and JOLT frameworks. This role will also lead the upstream and downstream ownership of service parts, including portfolio strategy, pricing support, commercialization, lifecycle management, and development of service parts initiatives, while continuing to support development of new and enhanced service offerings.