Marketing Manager NOW GroupMarketing ManagerPeoria, IllinoisYou'll own the marketing function across multiple brands and work directly with executive leadership to grow revenue, strengthen our brand presence, and execute marketing campaigns that deliver measurable business results. If you're excited about launching restaurants, creating unforgettable guest experiences, building communities, and helping shape the future of a growing hospitality company, we'd love to meet you.
Senior Project Manager - Municipal Engineering Fehr GrahamSenior Project Manager - Municipal EngineeringEast Peoria, Illinois$145,000–$165,000 / yearFehr Graham is a fast-growing Midwest engineering and environmental firm looking for a dynamic person to lead our -municipal projects, ensuring excellence from start to finish. Ensure work quality by leading quality assurance and quality control efforts for junior staff, offering support to engineers and guiding CAD techs in technical design.
District Manager Hardee's (1142) Hardee'sDistrict Manager Hardee's (1142)Bartonville, Illinois$65,000–$80,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
District Manager Hardee's (0374) Hardee'sDistrict Manager Hardee's (0374)Canton, Illinois$65,000–$80,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
District Manager Hardee's (1143) Hardee'sDistrict Manager Hardee's (1143)Havana, Illinois$65,000–$75,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
General Manager Hardee's (6284) Hardee'sGeneral Manager Hardee's (6284)Peoria, Illinois$50,000–$60,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Summary of Position: The General Manager is accountable for the management and operations of the restaurant, ensuring that Team Members are hospitality focused, people focused and are performing their job duties and meeting expectations in all areas of their job description.
General Manager Hardee's (1142) Hardee'sGeneral Manager Hardee's (1142)Bartonville, Illinois$50,000–$60,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Summary of Position: The General Manager is accountable for the management and operations of the restaurant, ensuring that Team Members are hospitality focused, people focused and are performing their job duties and meeting expectations in all areas of their job description.
General Manager Hardee's (0374) Hardee'sGeneral Manager Hardee's (0374)Canton, Illinois$50,000–$60,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Summary of Position: The General Manager is accountable for the management and operations of the restaurant, ensuring that Team Members are hospitality focused, people focused and are performing their job duties and meeting expectations in all areas of their job description.
General Manager Hardee's (0994) Hardee'sGeneral Manager Hardee's (0994)Chillicothe, Illinois$50,000–$60,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Summary of Position: The General Manager is accountable for the management and operations of the restaurant, ensuring that Team Members are hospitality focused, people focused and are performing their job duties and meeting expectations in all areas of their job description.
General Manager Hardee's (1147) Hardee'sGeneral Manager Hardee's (1147)Eureka, Illinois$50,000–$60,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Summary of Position: The General Manager is accountable for the management and operations of the restaurant, ensuring that Team Members are hospitality focused, people focused and are performing their job duties and meeting expectations in all areas of their job description.
General Manager Hardee's (1144) Hardee'sGeneral Manager Hardee's (1144)East Peoria, Illinois$50,000–$60,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Summary of Position: The General Manager is accountable for the management and operations of the restaurant, ensuring that Team Members are hospitality focused, people focused and are performing their job duties and meeting expectations in all areas of their job description.
District Manager Hardee's (0921) Hardee'sDistrict Manager Hardee's (0921)Pekin, Illinois$65,000–$80,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
General Manager Hardee's (1143) Hardee'sGeneral Manager Hardee's (1143)Havana, Illinois$50,000–$60,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Summary of Position: The General Manager is accountable for the management and operations of the restaurant, ensuring that Team Members are hospitality focused, people focused and are performing their job duties and meeting expectations in all areas of their job description.
District Manager Hardee's (0994) Hardee'sDistrict Manager Hardee's (0994)Chillicothe, Illinois$65,000–$80,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
District Manager Hardee's (1144) Hardee'sDistrict Manager Hardee's (1144)East Peoria, Illinois$65,000–$80,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
General Manager Hardee's (0921) Hardee'sGeneral Manager Hardee's (0921)Pekin, Illinois$50,000–$60,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Summary of Position: The General Manager is accountable for the management and operations of the restaurant, ensuring that Team Members are hospitality focused, people focused and are performing their job duties and meeting expectations in all areas of their job description.
District Manager Hardee's (1147) Hardee'sDistrict Manager Hardee's (1147)Eureka, Illinois$65,000–$80,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
District Manager Hardee's (6284) Hardee'sDistrict Manager Hardee's (6284)Peoria, Illinois$65,000–$80,000 / yearFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality , every visit, every experience.
Restaurant Manager The Steak n Shake CompanyRestaurant ManagerMorton, ILAt Steak 'n Shake, we're blending our rich heritage with bold innovation to redefine what a quick-service experience can be with a relentless focus on hospitality, ensuring every guest feels welcome, valued, and cared for. Own the P&L: manage food costs, control inventory, verify invoices, and eliminate waste while driving labor efficiency with smart scheduling, cross-training, and station versatility.
Shift Manager Hardee's (1144) Hardee'sShift Manager Hardee's (1144)East Peoria, IllinoisFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Essential Duties: Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
Shift Manager Hardee's (1147) Hardee'sShift Manager Hardee's (1147)Eureka, IllinoisFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Essential Duties: Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
Shift Manager Hardee's (6284) Hardee'sShift Manager Hardee's (6284)Peoria, IllinoisFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Essential Duties: Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
Shift Manager Hardee's (0374) Hardee'sShift Manager Hardee's (0374)Canton, IllinoisFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Essential Duties: Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
Shift Manager The Steak n Shake CompanyShift ManagerPeoria, ILWe are a Maximum Wage Employer, paying the highest hourly rates within 25 miles of our restaurants - plus unique bonus pay options! Earn an additional $0.21 per hour worked - fully funded by Steak 'n Shake (on top of your salary) invested in your personal Bitcoin wallet.
Shift Manager Hardee's (1143) Hardee'sShift Manager Hardee's (1143)Havana, IllinoisFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Essential Duties: Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
Shift Manager Hardee's (1142) Hardee'sShift Manager Hardee's (1142)Bartonville, IllinoisFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Essential Duties: Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
General Manager The Steak n Shake CompanyGeneral ManagerEast Peoria, ILWe're modernizing operations, raising the bar on hospitality, and expanding our footprint at a pace no one else in the industry is matching. We are seeking to provide the best to our customers and therefore we seek the best managers in the country.
Shift Manager Hardee's (0994) Hardee'sShift Manager Hardee's (0994)Chillicothe, IllinoisFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Essential Duties: Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
Shift Manager Hardee's (0921) Hardee'sShift Manager Hardee's (0921)Pekin, IllinoisFull timeI understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Essential Duties: Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
Sr. Manager Information Technology Caterpillar IncSr. Manager Information TechnologyEast Peoria, IL$172,630–$258,950 / yearBacked by one of the largest independent global dealer networks and financing services through Cat Financial, the company's primary business segments: Power & Energy, Construction Industries and Resource Industries are solving customers' toughest challenges through commercial excellence and advanced technology, driven by a highly skilled, dedicated global team. With 2025 sales and revenues of $67.6 billion, Caterpillar Inc. is shaping the future as the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.
Civil Engineer - Assistant Civil Engineering Department Manager DewberryCivil Engineer - Assistant Civil Engineering Department ManagerPeoria, Illinois$133,000–$172,000 / yearFull timeDewberry’s Peoria, IL office includes over 40 design professionals, including a large Mechanical, Electrical, Plumbing, and Structural (MEPS) Group focused on design services for nationwide clients in specialized facility types and specialized design services. Our experience includes high performance buildings, net zero energy design, renewable energy technologies, microgrid and energy storage system design, energy and climate resilience, and services related to decarbonization/electrification of the built environment.
Electrical Deputy Department Manager DewberryElectrical Deputy Department ManagerPeoria, Illinois$136,000–$175,000 / yearFull timeDewberry’s Peoria, IL office includes over 40 design professionals, including a large Mechanical, Electrical, Plumbing, and Structural (MEPS) Group focused on design services for nationwide clients in specialized facility types and specialized design services. Our experience includes high performance buildings, net zero energy design, renewable energy technologies, microgrid and energy storage system design, energy and climate resilience, and services related to decarbonization/electrification of the built environment.
Manager Trainee MenardManager TraineePekin, IllinoisAs you progress through the Manager Trainee program, your General Management team, Department Managers, and Store Team Members will work alongside you to develop your understanding of our business and help prepare you to take on a management role in the near future! Upon completion of the program, you will be eligible to promote to any of our 330+ Store Locations, Corporate Office, Manufacturing Facilities, and Distribution Centers!
Manager, Electrification Operations Sunrun IncManager, Electrification OperationsEast Peoria, IL$108,621.45–$144,828.60 / yearQuickly and accurately handle required administrative duties including but not limited to: training documentation, inspection documentation, project documentation completion, field purchase orders and timecard data entry. Functional/technical expertise: Construction/electrical/PV installation knowledge, understanding of sales process, volume and headcount forecasting, and ability to gather, analyze and interpret data.
Assistant Store Manager (Full-time) - Peoria, IL Hibbett IncAssistant Store Manager (Full-time) - Peoria, ILPeoria, ILThe Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store's goals. Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
Full-Time Store Manager Trainee Aldi IncFull-Time Store Manager TraineeBartonville, ILPlans and conducts meetings such as store team meetings, monthly management team meetings, training sessions, and other company-related events or meetings. Leads, develops, and supervises the team to develop sales, engage our teams, satisfy our customers and achieve consistent high performance.
Territory Sales Manager Mid-West (New) Hourly, IncTerritory Sales Manager Mid-West (New)Peoria, ILHourly is a fast-growing fintech company that simplifies payroll and workers' compensation for small and mid-sized businesses in the U.S. Our platform delivers: • Payroll runs in under 30 seconds • Same-day direct deposit • Seamless payroll + Workers' Comp integration • Unlimited payroll runs at no extra cost • Elimination of surprise Workers' Comp audits • 85%+ retention when payroll and WC are sold together. As a Territory Sales Manager, you will focus on generating new business by selling Hourly's payroll and Workers' Comp solution to small and mid-sized businesses.
Account Manager - State Farm Agent Team Member Jerome Ivie - State Farm AgentAccount Manager - State Farm Agent Team MemberPeoria, ILFull timeROLE DESCRIPTION : As a Account Manager - State Farm Agent Team Member for Jerome Ivie - State Farm Agent, your role is essential to our daily business operations and to ensuring our customers' success. RESPONSIBILITIES : Build and maintain customer relationships to drive retention and growth, with a special focus on Spanish-speaking clients.
Account Manager - State Farm Agent Team Member Randy Begole - State Farm AgentAccount Manager - State Farm Agent Team MemberPeoria, ILFull timeAs an Account Manager for Randy Begole - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agent office departments.
Manager of Special Events - Part Time Role FamilyCoreManager of Special Events - Part Time RolePeoria, ILPart timeThese competencies are: Leaders Grow Leaders Talent recruitment, retentionSuccession PlanningMentoringProfessionalism, Communicates effectively and stays current with technologyLeaders Get Measurable Results Innovation- New programming, new funding sources, new partnerships or collaborationsOperational Excellence- Program Management, Program Delivery, Contractual Obligations, Council on Accreditation, Medicaid, and other regulatory contracts. Must pass required background check with Illinois Department of Children and Family Services (DCFS).Must pass background checks with Illinois Department of Public Health (IDPH) Health Care Worker Registry, and Illinois Department of Healthcare and Family Services OIG Provider Sanctions.
Oncology Account Manager (Hematology) Iowa City/Illinois GSK plcOncology Account Manager (Hematology) Iowa City/IllinoisPeoria, ILRemote$161,250–$268,750 / yearPlease note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK.
RN Manager - Emergency Department (Pekin) Carle HealthRN Manager - Emergency Department (Pekin)Pekin, Illinois$49.34–$84.86 / hourFull timeAt Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.
RN Manager - Emergency Department (Pekin) Carle Foundation HospitalRN Manager - Emergency Department (Pekin)Pekin, IL$49.34–$84.86 / hourAt Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model.
Sales Manager Cumulus Media New Holdings Inc.Sales ManagerPeoria, Illinois$60,000–$75,000 / yearFull timeCumulus Media engages listeners with high-quality local programming through 384 owned-and-operated radio stations across 84 markets; delivers nationally-syndicated sports, news, talk, and entertainment programming from iconic brands including the NFL, the NCAA, the Masters, US Soccer, AP News, and the Academy of Country Music Awards, across more than 7,800 affiliated stations through Westwood One, a leading national audio network; and inspires listeners through the Cumulus Podcast Network, an established and influential platform for original podcasts that are smart, entertaining, and thought-provoking. Cumulus Media provides advertisers with personal connections, local impact and national reach through broadcast and on-demand digital, mobile, social, and voice-activated platforms, as well as integrated digital marketing services, powerful influencers, full-service audio solutions, industry-leading research and insights, and live event experiences.
Controls Lead HVAC Systems Project Manager Johnson ControlsControls Lead HVAC Systems Project ManagerEast Peoria, IllinoisJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. Performs or delegates tasks as required implemented and fully complete assigned projects including: hardware design, system programming, installation coordination, system and network commissioning and project closeout.
NewManager Respiratory Therapy OSF HealthCareManager Respiratory TherapyPEORIA, Illinois$42.64–$56.50 / hourFull timeTotal Rewards: OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Overview: POSITION SUMMARY: Responsible for planning, scheduling, coordinating, directing and evaluating the twenty-four hour operation of the activities of personnel engaged in providing diagnostic and therapeutic respiratory care throughout the Medical Center.
Information Technology Project Manager Pekin Life Insurance CompanyInformation Technology Project ManagerPekin, IL$108,000–$148,000 / yearThe IT Project Manager collaborates with internal teams, leadership, and external partners to drive business value, foster alignment, and support change across departments. This role is accountable for planning, executing, monitoring, and closing projects of varying scope and complexity, ensuring that initiatives are delivered on time, within scope and budget, and meet stakeholder expectations.
Licensed Salon Manager Sport Clips IncLicensed Salon ManagerEast Peoria, IL$26–$35 / hourOur hair stylists and barbers are dedicated to exceptional customer service and building up a large client base, and the ideal Salon Manager candidate for this role has similar goals in mind. Our Peoria salon is looking for a talented Salon Manager who is passionate about working with hair stylists, cutting hair and making their clients look great!
Retail Associate Manager T-MobileRetail Associate ManagerCanton, IllinoisThis role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales outcomes. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ363119¶dox=1.
Manager - Community Outpatient Substance Use Programs Carle Foundation HospitalManager - Community Outpatient Substance Use ProgramsPeoria, IL$33.41–$57.47 / hourCertifications: Licensed Clinical Social Worker (LCSW) - Illinois Department of Financial and Professional Regulation (IDFPR); or Licensed Clinical Professional Counselor (LCPC) - Illinois Department of Financial and Professional Regulation (IDFPR); and Certified Alcohol and Other Drug Counselor (CADC) within 2 years - Illinois Alcohol and Other Drug Abuse Professional Certification Association (IAODAPCA); Must obtain one addiction-related credential when eligible. Collects and evaluates data regarding referral sources, service availability, wait times, etc. in order to provide optimal accessibility to services; develops action plans that ensure needs of patients and customers (referral sources) are met.