National Accounts Commercial HVAC/R - Account Manager Helios HVAC/R Services LLCNational Accounts Commercial HVAC/R - Account ManagerMaitland, FL$22–$25 / hourFull timeThe Account Manager plays a critical role in day-to-day execution—managing work orders, coordinating with Dispatch, handling client requests, and ensuring all processes are completed accurately and on time. This role is responsible for ensuring timely service delivery, maintaining strong client communication, and supporting operational and financial outcomes across a portfolio of accounts.
NewMEP Manager JobotMEP ManagerSanford, FL$100,000–$175,000 / yearOur robust offering—which includes strategy, operational improvements, construction, and engineering—enables us to create one-of-a-kind solutions at the highest levels of customization, delivering precision and partnership to some of the world’s most sophisticated organizations. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewUtilities Project Manager JobotUtilities Project ManagerDeBary, FL$90,000–$110,000 / yearOur commitment to excellence, positive attitude, and extensive experience set us apart as a leading provider of surveying, mapping, and geospatial services in Florida and the Southern U.S. Join us and be part of a dynamic team shaping the future of our industry. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewCase Manager JobotCase ManagerAloma, FL$22–$30 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our ideal candidate will have a passion for social work, with a focus on dealing with homeless and mentally ill individuals, and a deep understanding of the nonprofit sector.
Territory Manager II Swisher International, Inc.Territory Manager IIOrlando, FLWith a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. This role uses facts, analytics, and market intelligence to influence customer decisions, drive distribution, and deliver measurable top and bottom-line growth and grow market share.
Associate National Account Manager Swisher International, Inc.Associate National Account ManagerOrlando, FLBuild and maintain strong working relationships with 7-Eleven Field Operations Advisors (FOAs) and field leadership teams to support executional alignment and account objectives. The Associate assists in customer engagement, internal alignment, and day-to-day account operations to help drive volume, revenue, and overall account performance.
NewAssistant Branch Manager Insight Credit UnionAssistant Branch ManagerClermont, FLFull timeThe Assistant Branch Manager directs and coordinates the activities of personnel in a branch, assisting the Branch Manager in ensuring the branch meets organizational, financial, operational, service and growth plans. Services members and assists with account related questions and answers about products, services, and consumer loans; research/resolves problems within their authority.
NewBranch Manager Insight Credit UnionBranch ManagerDeLand, FLFull timeAssist members and potential members with opening and closing accounts, answers questions about products and services, and refers credit union products and services beyond the members stated needs. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Post Acute Division Sales Manager Medline IndustriesPost Acute Division Sales ManagerOrlando, FL$134,000–$201,000 / yearFull timeDevelop and mentor staff through on-boarding, open communication, training and development opportunities and performance management processes; build and maintain employee morale and motivation; ensure the team is appropriately staffed with required competencies. Conduct one-on-one review with all Account Representatives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performance.
NewProject Manager – Substation Engineering & Construction - # 26 - 14627 US Tech Solutions, Inc.Project Manager – Substation Engineering & Construction - # 26 - 14627Lake Mary, FLOther key duties involve planning projects (scope, schedule, cost, safety, and quality), driving project planning processes, executing projects within scope, cost, and schedule limits, and handling all related activities like scope definition, design, construction, commissioning, and turnover to operations. Job Summary:The Project Manager I will operate under the general direction of a Manager of Project Management and is responsible for managing or assisting with all phases of project planning and execution to ensure success across scope, schedule, cost, quality, environmental, safety, communications, security, and integration.
NewManager, Business Development (Florida) John Paul Mitchell SystemsManager, Business Development (Florida)orlando, FL$65,000–$75,000 / yearWe’ve been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG. Comprehensive Benefits Package: In addition to base salary, JPMS offers a competitive benefits package to eligible employees, including medical, dental, vision, life, accident, critical illness, and disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more.
NewSenior Commercial Relationship Manager First Horizon BankSenior Commercial Relationship ManagerOrlando, FLHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. Responsible for reviewing closing documents, communicating with clients and identifying portfolio weaknesses and trends and alerting management (Group Manager, Market President, Senior Credit Officer) to deteriorating portfolio conditions .
NewPortfolio Manager II First Horizon BankPortfolio Manager IIOrlando, FLHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. The Portfolio Manager assists in the assessment of risk and management of the Bank's loan portfolio by providing analytical and credit oversight and is responsible for the annual review, renewal, loan covenant compliance reviews and financial collection process within assigned loan portfolio.
NewCLINICAL PROGRAM MANAGER Aspire Health PartnersCLINICAL PROGRAM MANAGERORLANDO, FLJob Purpose: As a Clinical Program Manager at Aspire Health Partners, you will play a pivotal leadership role in delivering high-quality, integrated healthcare services across our Acute Care and Intensive Inpatient units. At Aspire Health Partners, we offer eligible staff an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including: Medical, Dental, Vision, Basic Life & Supplemental Insurance, Flexible Spending & Health Savings Accounts.
NewSenior Business Banking Relationship Manager First Horizon BankSenior Business Banking Relationship ManagerOrlando, FLHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. The Business Banking Relationship Manager, Sr is a high-level banker role responsible for developing, managing, and expanding business relationships for a portfolio of small to midsized businesses.
NewPrivate Client Relationship Manager First Horizon BankPrivate Client Relationship ManagerOrlando, FLHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. Establish and maintain mutually beneficial business relationships with internal and external centers of influence as well as the regional leadership team, outside Certified Public Accountants (CPA), attorneys, civic associations and other individuals and organizations to enhance the marketing efforts of the team.
Business Development Manager - Longwood, FL Trustco BankBusiness Development Manager - Longwood, FLLongwood, FLJoin us as the Treasury Services & Municipal Banking Manager, where you'll spearhead the development, implementation, and ongoing management of vital financial services that empower our business clients and municipal partners. As a key architect of our treasury and municipal banking services, you will champion the sales, onboarding, and continuous support of deposit accounts, cash management products, and municipal banking solutions.
NewProject Finance Manager AtriumProject Finance ManagerOrlando, FL$125,000–$150,000 / yearThis role will be responsible for monitoring project budgets, forecasting costs, evaluating financial risks, managing change impacts, and providing strategic insights to leadership. Required Experience/Skills for the Project Finance Manager: 5+ years of experience in construction cost management, project controls, quantity surveying, or construction finance.
NewRevenue Accounting Manager AtriumRevenue Accounting ManagerMaitland, FL$100,000–$115,000 / yearThe Revenue Accounting Manager will collaborate with cross-functional teams to analyze revenue performance, improve reporting accuracy, and support strategic initiatives that strengthen financial controls and operational efficiency. The Revenue Accounting Manager will oversee revenue-related accounting processes within a healthcare environment, ensuring accurate financial reporting, evaluating reimbursement trends, and supporting data-driven decision-making.
NewSafety Manager The Briar TeamSafety ManagerSanford, FL$70,000–$80,000 / yearIn addition to acting as a resource and representative for all employees, leadership staff, and stakeholders regarding safety matters, the Safety Manager is tasked to mitigate risks associated with all processes, including but not limited to conducting daily site inspections, enforcing OSHA regulations, and delivering tailored safety training to crews. Physical capability to safely wear required Personal Protective Equipment (PPE) for extended hours, including hard hats, heavy-duty boots, high-visibility vests, and occasionally respirators or fall protection harnesses.
NewProject Manager Page GroupProject ManagerOrlando, FL$100,000–$150,000 / yearFull timep>This Orlando-based construction company is a leading General Contractor/Construction Manager, They are a leader in the Central Florida market with many excellent clients and a steady pipeline of multifamily / hospitality projects. Our client is currently seeking a motivated Project Manager to join their growing team who is looking to grow with the business.
Project Manager - Commercial Construction Michael Page USAProject Manager - Commercial ConstructionOrlando, FL$130,000–$150,000 / yearFull timeThey thrive in a fast-paced environment, can build strong relationships with clients and subcontractors, and are committed to delivering high-quality results on time and within budget. A well-established general contractor based in Central Florida, specializing in commercial construction projects including medical, retail, office, and industrial developments.
NewDigital Experience Manager First Horizon BankDigital Experience ManagerOrlando, FLHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. Working cross-functionally with Marketing, Digital Banking, and Digital Engineering teams, the Digital Experience Manager helps coordinate and execute digital initiatives, improve user experience, and support the integration of campaigns and content across digital platforms.
NewClinical Trials Budget & Contracts Manager K2 Staffing LLCClinical Trials Budget & Contracts ManagerMaitland, FLWorking "hand-in-hand" with the Chief Financial Officer (CFO), you will support a multi-site network to ensure financial accuracy and operational efficiency across all active studies. As a rapidly growing clinical research organization across Florida, Tennessee, and Rhode Island, we lead multiphasic trials in therapeutic areas ranging from neurodegenerative to cardiometabolic medicine.
NewBehavioral Health Case Manager LMHC LCSW Psych Health AssociatesBehavioral Health Case Manager LMHC LCSWAloma, FLLicensure (Required) Active Florida independent license as one of the following: Licensed Clinical Social Worker (LCSW) Licensed Mental Health Counselor (LMHC) Experience Minimum of two years of clinical experience in behavioral health. This role delivers direct clinical care, conducts psychological and behavioral assessments, and collaborates with interdisciplinary teams to support patient well-being, reduce hospitalizations, and enhance facility outcomes.
NewSTORE MANAGER IN UMATILLA, FL Dollar GeneralSTORE MANAGER IN UMATILLA, FLUmatilla, FLEvery day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).
NewMaintenance Manager Mauser Packaging SolutionsMaintenance ManagerZellwood, FLOversees, plans and issues work orders to appropriate shift team members for the implementation of equipment modifications as well as preventative and any corrective maintenance. At Mauser Packaging Solutions, you can be proud to work for a company that’s always striving to innovate and serve customers better—and help them be better stewards of the environment.
Optics - Engineering Manager - Orlando, FL Michael Page USAOptics - Engineering Manager - Orlando, FLOrlando, FL$100,000–$140,000 / yearFull timeYou will lead a team of engineers and technicians while partnering cross-functionally to ensure high-quality, cost-effective, and compliant production from NPI through full-scale manufacturing. This is a hands-on leadership role responsible for developing, scaling, and optimizing manufacturing processes for optical and photonic products.
Sr. Manager Salesforce Engineering Marriott Vacations WorldwideSr. Manager Salesforce EngineeringOrlando, FloridaFull timeAdditional Certifications such as Salesforce Service Coud Consultant, Sales Cloud Consultant, Experience Cloud Consultant, AI Associate/Specialist, CPQ Specialist, Advanced Admin, Platform App Builder, or Field Service Lightning Consultant Certifications are a plus. The Company also operates exchange networks and membership programs comprised of nearly 3,200 affiliated resorts in over 90 countries and territories, as well as provides management services to other resorts and lodging properties.
NewManager Customer Advocacy II Marriott Vacations WorldwideManager Customer Advocacy IIOrlando, FloridaFull timeThe Customer Advocacy Manager II interfaces with inter/intra department personnel at many levels of the organization, including all MVW Corporate departments and resort sites, off-site offices, owners, customers, partners, and exchange company. As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g., Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives.
Manager Financial Analysis Marriott Vacations WorldwideManager Financial AnalysisOrlando, FloridaFull timeThe Manager Financial Analysis assists the Market Director of Finance, Field Operations (MDOF) or Director of Finance, Field Operations (DOF) by providing leadership, guidance and support with financial compliance and adherence of the management agreement with the nonprofit property owners’ association and the financial and accounting analysis of the on-site ancillary business operations. o General Finance and Accounting - The ability to perform bookkeeping procedures, proficiently use financial systems technology, and accurately complete general ledger entries; knowledge of database structures in order to obtain financial queries; establish Cash flow statements and cash flow forecast with a good understanding the financials flows and the working capital needs.
Store Manager - Spirit Spencer Gifts - Spirit HalloweenStore Manager - SpiritWinter Garden, FL$20.50–$20.75 / hourThe Store Manager oversees and is accountable for the total operation of a store ensuring maximum sales and profitability by establishing and maintaining Guest Services and, controlling expenses. The Store Manager is responsible for shrink, merchandising, inventory control, staffing, setup, pack-up and teardown of a seasonal store.
Assistant Store Manager - Spirit Spencer Gifts - Spirit HalloweenAssistant Store Manager - SpiritLake Mary, FL$17.25–$17.50 / hourThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control. The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store.
Store Manager - Spencer's Spencer Gifts - Spirit HalloweenStore Manager - Spencer'sAltamonte Springs, FL$21–$21.25 / hourFull timeThe Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Assistant Store Manager - Spencer's Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spencer'sAltamonte Springs, FL$16–$16.25 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Senior Assistant Store Manager Spencer Gifts - Spirit HalloweenSenior Assistant Store ManagerOrlando, FL$18–$18.25 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Manager Income Tax Accounting & Compliance Marriott Vacations WorldwideManager Income Tax Accounting & ComplianceOrlando, FloridaFull timeThis includes quarterly and annual tax provisions, return‑to‑provision analysis, internal control effectiveness, audit readiness, and the accurate and timely filing of corporate and timeshare association tax returns. Technical Competence – Solid ASC 740 and U.S. and/or international tax knowledge; applies sound judgment to evaluate issues and develop well-supported positions with leadership oversight.
Internet Sales Manager Lennar HomesInternet Sales ManagerOcala, FLFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. The Internet Sales Manager partners closely with the VP of Sales and cross-functional teams to ensure a best-in-class customer experience and achievement of divisional sales goals.
MCO Assistant Manager CovenantMCO Assistant ManagerOrlando, FL$55,000–$60,000This position serves as a key member of the airport leadership team and is responsible for supporting a 24/7 operation through employee supervision, training, quality assurance, compliance monitoring, customer service, and operational readiness. Through its commitment to safety, compliance, operational excellence, and customer service, CAS provides comprehensive security and screening services for airports, airlines, and government agencies across the United States.
NewGeneral Manager SavATreeGeneral ManagerApopka, FL$85,000–$100,000 / yearFull timeThis position will balance Safety, Quality, Productivity, Employee Engagement and Market Growth to achieve business goals in the area of Sales, Customer Net Promoter Score, Employee Engagement, Profitability and Growth, including retention of current customers, addition of new customers and the expansion of Service Lines. Demonstrated people leadership skills, coaching, developing and retaining sales, office and hourly production team members and building a highly engaging site culture.
Automotive Service Manager Driver's MartAutomotive Service ManagerMaitland, FLHoller-Classic Family of Dealerships, an Automotive News Top 150 dealership group with 11 dealerships serving the Central Florida market, has been proudly family-owned since 1938. Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information to customers.
Automotive Assistant & Service Managers Mavis Tire Supply LLCAutomotive Assistant & Service ManagersHorizon West, FLTo be eligible for the position of Automotive Assistant / Service Manager, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; and (3) possess (i) 1 year of experience and/or training in automotive parts and/or tire sales, (ii) 1 year of experience and/or training in automotive repairs/maintenance, or (iii) any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.
NewSERVICE MANAGER Arlington HoldingsSERVICE MANAGEROrlando, FLAt Arlington Properties, we're looking for a hands-on, proactive Service Manager who's ready to step into a key leadership role and make a real impact in one of our communities. Arlington Properties is a respected property management company known for our commitment to quality, community, and taking care of the people who make our properties thrive—our residents and our teams.
Mercedes-Benz of North Orlando - Experienced Service Manager AutoNation IncMercedes-Benz of North Orlando - Experienced Service ManagerOrlando, FLThe service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs.
Acura North orlando - Experienced Service Manager AutoNation IncAcura North orlando - Experienced Service ManagerOrlando, FLThe service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs.
Customer Service Manager - Immediate Opening! City Thrift Orlando, FL #153 - SemoranCustomer Service Manager - Immediate Opening!Orlando, FLMinimum of 2–3 years of experience in retail sales or customer service, with at least 1–2 years in a supervisory or team leadership role overseeing a sales floor or customer-facing team. Schedule, supervise, coach, and support Supervisors and Retail Team Members, ensuring they are equipped with the tools, training, and product knowledge needed to deliver outstanding service.
Dealership Service Manager Car GuysDealership Service ManagerFruitland Park, FloridaAutomotive Parts and Service Director, Dealership Parts and Service Director, Automotive dealership parts and service director, Car Dealership Parts and service director, Car parts and service director, auto parts and service director, Dealership service director, Automotive service director, automotive dealership service director, Car dealership service director, Fixed ops Director, Fixed Ops manager, Automotive fixed ops director, dealership fixed ops director, automotive dealership fixed ops director, car dealership fixed ops director, dealership management, service department processes, CDK, Dealertrack, Vinsolutions, RouteOne, Xtime, If you are a top performer, excel at being a Fixed Ops Manager then we have a state-of-the-art dealership looking for you.
Service Manager - Lady Lake, FL The Goodyear Tire & Rubber CoService Manager - Lady Lake, FLLady Lake, FLYour Goodyear application dashboard shows status updates and your recruiter"s contact detail for assistance.#veteran #army #marine #navy #airforce #coastguard #nationalguard #womensupportingwomen #femcanicgarage #nowhiring #applytoday #instajob #womeninautomotive #community #autorepair #mechaniclife #carmaintenance #autojobs #automotivecareers #womentrades #diversityintech #skilledtrades #futureofworkService Manager, Automotive Service Center Manager, Vehicle Service Manager, Service Operations Manager, Service Director, Assistant Service Manager, Shop Foreman, Fixed Operations Manager, Service Advisor Manager, Warranty Manager, Operation Sales Manager. General Description: As a Service Manager you will gain hands-on experience in one of Goodyear"s auto service centers by making meaningful connections while delivering outstanding service.
NewService Manager HVAC/Refrigeration Commercial & Industrial CoolSysService Manager HVAC/Refrigeration Commercial & IndustrialOrlando, Florida$73,000–$125,000 / yearFull timeService Tech, refridgeration, HVAC, refrigeration, HVAC-R, HVAC/R, diagnostic, commercial, service, install, mechanical, mechanic, apprentice, AC, field service, chiller, mgr, lead, supervisor, leader, regional, HVACR, supermarket, rack systems. • Facilitates a regular training program to ensure that Technicians are properly trained on the latest service techniques and safety procedures for equipment and general working conditions.
Customer Service Manager City Thrift Orlando,FL #142 - OrlandoCustomer Service ManagerOrlando, FLMinimum of 2–3 years of experience in retail sales or customer service, with at least 1–2 years in a supervisory or team leadership role overseeing a sales floor or customer-facing team. Schedule, supervise, coach, and support Supervisors and Retail Team Members, ensuring they are equipped with the tools, training, and product knowledge needed to deliver outstanding service.