NewNext Engineers Program Manager (R26-38) Research Foundation for SUNYNext Engineers Program Manager (R26-38)Albany, NY$65,000–$68,000 / yearFull timeWorking under the direction of the Project Director, the Program Manager will coordinate with CNSE instructors, the Communications and Finance teams, and external partners to ensure efficient program delivery, compliance with sponsor requirements, and achievement of program objectives. The Next Engineers Program Manager will oversee the daily operations of the University at Albany's Next Engineers outreach and enrichment initiative, designed to inspire and prepare middle and high school students to pursue careers in engineering.
EUV Program Manager NY CREATESEUV Program ManagerAlbany, NYFull timeSupporting the efforts of EUV program leadership toward the establishment of the EUV program's project portfolio, from strategic alignment of programs and projects to portfolio categories and criteria, through proposal, evaluation, selection and prioritization, to contracting, execution, tracking and measuring the achieved results. Additionally, the Program Manager must possess the ability to interface with customers and internal partners at various levels within an organization; work independently; prioritize demands in a fast-paced environment; have strong organization skills; and have experience with project management software.
Manager of Photonics Development NY CREATESManager of Photonics DevelopmentAlbany, NYFull timeNY Creates also runs some of the most advanced facilities in the world, boasts more than 3,000 industry experts and faculty, and manages public and private investments of more than $25 billion - placing it at the global epicenter of high-tech innovation and commercialization. For positions requiring such access, offers of employment are contingent upon the employer being able to obtain the necessary authorization, including, if required, an export license from the U.S. Department of Commerce's Bureau of Industry and Security, the U.S. Department of State's Directorate of Defense Trade Controls, or other government agencies.
Store Manager SafeliteStore ManagerAverill Park, NY$64,000–$80,000Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling. Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
Assistant Store Manager SafeliteAssistant Store ManagerAlbany, NY$48,000–$60,000Motivate and lead activities of associates, ensuring the highest possible productivity and world class customer service; Provide appropriate associate cross-training for operational stability. This professional leads operations for an individual retail location, including assigned associates, cash management, inventory control, loss prevention, safety, store appearance and more.
NewClinical Nurse Manager (Office) - HomeCare Hartford HealthCare at HomeClinical Nurse Manager (Office) - HomeCareFalls Village, CTUtilizes clinical software to identify opportunities for education, most appropriate utilization of services, oversee clinical progression of patients and trend team outcomes and performance. Maintains compliance with regulatory agency policies and procedures by providing staff guidance in making clinical and case management decisions that are cost effective and focused on clinical outcomes.
NewProject Manager - Construction Design - Albany, NY The LiRo GroupProject Manager - Construction Design - Albany, NYAlbany, NY$110,000–$130,000 / yearRecently, Global Infrastructure Solutions Inc. (GISI), the parent company of The LiRo Group and Hill International, Inc. consolidated a portion of the highly experienced staff of both LiRo and Hill in the Northeast to create a larger, more efficient, and cost-effective team to serve clients. Ranked among the nation's top A/E firms by Engineering News-Record, LiRo-Hill provides construction management, engineering, environmental, architectural, and program management solutions.
NewBIM Manager The LiRo GroupBIM ManagerAlbany, NY$90,000–$110,000 / yearRecently, Global Infrastructure Solutions Inc. (GISI), the parent company of The LiRo Group and Hill International, Inc. consolidated a portion of the highly experienced staff of both LiRo and Hill in the Northeast to create a larger, more efficient, and cost-effective team to serve clients. • Proficiency in Building Information Management (BIM) software applications, including AutoCAD, Revit, Autodesk Construction Cloud, and Navisworks, as well as major Microsoft Office applications (Outlook, Word, Excel, PowerPoint, SharePoint).
NewProject Manager - EIC - Harriman Campus Office Albany The LiRo GroupProject Manager - EIC - Harriman Campus Office AlbanyAlbany, NY$110,000–$130,000 / yearRecently, Global Infrastructure Solutions Inc. (GISI), the parent company of The LiRo Group and Hill International, Inc. consolidated a portion of the highly experienced staff of both LiRo and Hill in the Northeast to create a larger, more efficient, and cost-effective team to serve clients. We work hard to build a corporate culture that empowers all our employees to freely share their ideas, know their presence, and contributions are truly valued, fostering a climate where our employees are enabled to maximize their full potential.
NewAssistant Project Manager / Office Engineer The LiRo GroupAssistant Project Manager / Office EngineerAlbany, NY$80,000–$95,000 / yearRecently, Global Infrastructure Solutions Inc. (GISI), the parent company of The LiRo Group and Hill International, Inc. consolidated a portion of the highly experienced staff of both LiRo and Hill in the Northeast to create a larger, more efficient, and cost-effective team to serve clients. We work hard to build a corporate culture that empowers all our employees to freely share their ideas, know their presence, and contributions are truly valued, fostering a climate where our employees are enabled to maximize their full potential.
Construction Assistant Project Manager Page GroupConstruction Assistant Project ManagerAlbany, NY$65,000–$85,000 / yearFull timeThe Assistant PM will assist the construction project manager in supervising, implementing, and coordinating the different and varying aspects of a project with the ultimate goal of delivering on the proposed goal within the specified budget and time. This company specializes in all aspects of Design/Build, Construction Management, and Development and is seeking an Assistant Project Manager ready to take the next step in their career.
NewDirect Sales Manager - Base Salary + Full Benefits Safe Haven SecurityDirect Sales Manager - Base Salary + Full BenefitsAlbany, NY$120,000–$200,000A sales leadership role with 70% of time spent in the field and 30% spent in the office, leading and coaching a team of Outside Sales Representatives selling ADT's core residential product: Home Security and Home Automation. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.
NewManager Academy Program Safe Haven SecurityManager Academy ProgramAlbany, NY$65,000–$85,000Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service. Conduct in-home sales presentations to educate customers whiledeveloping customized security and automated alarm systems based on their needs .
NewProject Manager - Job Order Contracting (JOC) Albany The LiRo GroupProject Manager - Job Order Contracting (JOC) AlbanyAlbany, NY$100,000–$130,000 / yearCandidates must possess one of the following: Bachelor’s degree in Civil/Site Engineering, MEP Engineering, Construction Management, Estimating, or a closely related field, plus a minimum of 3 years of relevant professional experience in construction project management or cost estimating; OR. Recently, Global Infrastructure Solutions Inc. (GISI), the parent company of The LiRo Group and Hill International, Inc. consolidated a portion of the highly experienced staff of both LiRo and Hill in the Northeast to create a larger, more efficient, and cost-effective team to serve clients.
Senior Assistant Store Manager Spencer Gifts - Spirit HalloweenSenior Assistant Store ManagerAlbany, NY$20–$20.25 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Store Manager - Spencer's Spencer Gifts - Spirit HalloweenStore Manager - Spencer'sAlbany, NY$23–$23.25 / hourFull timeThe Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Store Manager - Spirit Spencer Gifts - Spirit HalloweenStore Manager - SpiritAlbany, NY$21–$21.25 / hourThe Store Manager oversees and is accountable for the total operation of a store ensuring maximum sales and profitability by establishing and maintaining Guest Services and, controlling expenses. The Store Manager is responsible for shrink, merchandising, inventory control, staffing, setup, pack-up and teardown of a seasonal store.
Assistant Store Manager - Spirit Spencer Gifts - Spirit HalloweenAssistant Store Manager - SpiritAlbany, NY$18–$18.25 / hourThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control. The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store.
Assistant Store Manager - Spencer's Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spencer'sAlbany, NY$18–$18.25 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Project Manager EclaroProject ManagerAlbany, NYFull timeClient is looking for an energetic, organized, and experienced Project Manager to support coordination across and ensure quality within different projects related to our Enterprise Resource Planning (ERP) implementation that impact the Canals Corporation. Work with Change Management resources to ensure change impact & benefit assessments are completed where required, and implementation plans are developed and delivered with end users needs in mind.
Project Manager - Thermal Energy Networks EclaroProject Manager - Thermal Energy NetworksAlbany, NYFull timeIf you’re up to the challenge, then take a chance at this rewarding opportunity!" Responsibilities:Provide project management and administrative support (work planning, progress tracking, note taking, meeting planning, etc.) for client's Thermal Energy Networks (TENS) Roadmap, which will "holistically identify what is needed for TENS deployment in NYS including policy approaches, business models, workforce development, local enabling strategies, and incentives to motivate commercialization of TEN technologies. Familiarity with and strong interest in Thermal Energy Networks (low-emission district heating/cooling) or related topics (e.g., community energy frameworks, building decarbonization policy and regulations, geothermal, waste heat reuse, local energy planning).
Automotive Service Manager AAMCO Transmissions and Total Car CareAutomotive Service ManagerAlbany, NYFull timeA Sales Manager takes on many different roles as they manage the day-to-day operations including: generating sales, communicating with customers, building client relationships and managing the technical team. Position Responsibilities: Perform a high volume of warm calls to potential customers (must have excellent phone sales and the ability to complete a one-call close).
Automotive Service Manager AAMCO TRANSMISSIONS, INC.Automotive Service ManagerAlbany, NYA Sales Manager takes on many different roles as they manage the day-to-day operations including: generating sales, communicating with customers, building client relationships and managing the technical team. Position Responsibilities: Perform a high volume of warm calls to potential customers (must have excellent phone sales and the ability to complete a one-call close).
Hotel Sales Manager Wealthy Group of Companies LLCHotel Sales ManagerAlbany, NY$100,000As our Hotel Sales Manager, you will spearhead efforts to grow corporate and group accounts, establish key relationships in the local business community, and position the hotel as the preferred choice for events and accommodations. Visit local businesses, hospitals, government offices, and community organizations to present the property, showcase its offerings, and secure long-term accounts.
Automotive Assistant & Service Managers Mavis Tire Supply LLCAutomotive Assistant & Service ManagersNYTo be eligible for the position of Automotive Assistant / Service Manager, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; and (3) possess (i) 1 year of experience and/or training in automotive parts and/or tire sales, (ii) 1 year of experience and/or training in automotive repairs/maintenance, or (iii) any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.
Lia Honda Kingston - Automotive Assistant Service Manager The Lia GroupLia Honda Kingston - Automotive Assistant Service ManagerKingston, NY$85,000–$130,000 / yearFull timeThe Lia Group Companies has since grown to include Vent Fitness, Lia Insurance Agency, BurgerFi, and various commercial properties including Hamilton Square shopping center in Guilderland, NY. COMMUNITY: We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.
Service Manager - Albany, NY The Goodyear Tire & Rubber CoService Manager - Albany, NYAlbany, NY$22–$30 / hourYour Goodyear application dashboard shows status updates and your recruiter"s contact detail for assistance.#veteran #army #marine #navy #airforce #coastguard #nationalguard #womensupportingwomen #femcanicgarage #nowhiring #applytoday #instajob #womeninautomotive #community #autorepair #mechaniclife #carmaintenance #autojobs #automotivecareers #womentrades #diversityintech #skilledtrades #futureofwork,Akron OH, Summit Mall, Cuyahoga Falls OH, Tallmadge OH, Portage lakes OH, Barberton OH, Stow OH, Norton OH, Green OH, Kent OH, Wadsworth OH, Hudson OH, Streetsboro OH, Ravenna OH, North Canton OH, Macedonia OH, Twinsburg OH, Service Manager, Automotive Service Center Manager, Vehicle Service Manager, Service Operations Manager, Service Director, Assistant Service Manager, Shop Foreman, Fixed Operations Manager, Service Advisor Manager, Warranty Manager, Operation Sales Manager. General Description: As a Service Manager you will gain hands-on experience in one of Goodyear"s auto service centers by making meaningful connections while delivering outstanding service.
Food Service Manager in Training QuickChekFood Service Manager in TrainingULSTER, New York$16.75–$17.25 / hourFull timeCompensation Disclosure Statement: Pay is from $16.75 - $17.25 / hour QuickChek & Murphy USA take into consideration a wide range of factors when making compensation decisions, including but not limited to: experience, skill sets, training, licensure and certifications, education, as well as business and organizational needs. Expectations include ensuring the profitability of the food service and service beverage departments through effectively and efficiently leading a team to deliver Total Customer Dedication to our customers.
Security Service Manager Allied UniversalSecurity Service ManagerAlbany, NYLeverage Allied Universal's AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non-billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability. QUALIFICATIONS (MUST HAVE): Must possess one of the following: Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization.
Commercial HVAC/R Service Manager Helios Service PartnersCommercial HVAC/R Service ManagerAlbany, NY$95,000–$105,000 / yearHVAC/R Service Managers will oversee daily area operations and manage technicians to ensure we meet our customers' needs within their required SLAs. The Service Manager reports to the Regional Director of Operations and has Field Supervisors and Service Technicians as direct reports.
Service Manager - Construction Equipment Contractors SalesService Manager - Construction EquipmentAlbany, NY$85,000–$100,000 / yearFull timeThe role requires a seasoned leader with deep technical knowledge and proven experience managing service teams in a construction equipment dealership environment. Strong understanding of construction equipment repair (excavators, loaders, articulating trucks, surface drill rigs, crushers, etc.).
Conference Service Manager Hilton AlbanyConference Service ManagerAlbany, New YorkIn accordance with New York State’s Pay Transparency Law (New York State Labor Law Section 194-b) which requires private employers with four (4) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities. Proactively identifies operational challenges with the group and works with the hotel staff and customers to solve these challenges and/or develop alternative solutions.
NewCommercial HVAC Service Manager Technician Esco IncCommercial HVAC Service Manager TechnicianAlbany, NY$40,000–$95,000 / yearJoin our dynamic team as a Commercial HVAC Service Manager Technician, where your expertise will ensure the efficiency and reliability of our clients' HVAC systems. In this vital role, you'll lead service operations, manage a skilled team of technicians, and deliver exceptional customer service.
Conference Service Manager - Franchise Hilton Worldwide Holdings IncConference Service Manager - FranchiseAlbany, NY$70,000–$72,000 / yearIn accordance with New York States Pay Transparency Law New York State Labor Law Section 194-b which requires private employers with four 4 or more employees to include a range of pay for all advertised jobs promotion or transfer opportunities. Maintaining forecast accuracy as the event materializesProactively identifies operational challenges with the group and works with the hotel staff and customers to solve these challenges andor develop alternative solutions.
Service Manager Wholesale Sealer SealMaster WNY and CNYService Manager Wholesale SealerAlbany, NYIn this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with SealMaster. Work with stressed customers and stay calm and polite even in tense, emotional situations, remembering that customers are important to our business.
Customer Service Manager Hobby Lobby Stores IncCustomer Service ManagerAlbany, NY$20.15–$21.15 / hourIf you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you. The Customer Service Manager position is one of hourly store management.
DINING FOOD SERVICES MANAGER Compass Group North AmericaDINING FOOD SERVICES MANAGERAlbany, NY$62,500–$67,500 / yearWith more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country.
Commercial HVAC/R Service Manager Helios HVACR ServicesCommercial HVAC/R Service ManagerAlbany, New YorkHVAC/R Service Managers will oversee daily area operations and manage technicians to ensure we meet our customers’ needs within their required SLAs. The Service Manager reports to the Regional Director of Operations and has Field Supervisors and Service Technicians as direct reports.
Service Manager Texas RoadhouseService ManagerAlbany, New YorkDirecting work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant. At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.
NewFloater Customer Service Manager Price ChopperFloater Customer Service ManagerAlbany, NY$22–$32 / hourResponsible for overseeing the Front End operation to include customer service desk, register checkouts, vestibule, parking lot/sidewalk, break-rooms, bathrooms, and bottle return areas. Assists the Store Manager with the budgeting and financial goals of the Front End area to include payroll, wrap, over/shorts, cashier training and miscellaneous office incomes.
Technical Service Manager RentokilTechnical Service ManagerAlbany, New YorkWorks collaboratively with Branch leaders to resolve service quality issues, coaches and develops Branch leaders pest management competency and ability to coach and develop front line Technicians and sales colleagues. Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
Environmental Services Manager HotchkissEnvironmental Services ManagerLakeville, ConnecticutReporting to the Director of Facilities, the Manager supervises custodial and housekeeping staff, coordinates daily assignments, manages schedules and work orders, supports green cleaning and sustainability practices, oversees selected vendors, and collaborates with campus partners to keep buildings, residences, and event spaces clean, safe, ready, and well-maintained year-round. This is a hands-on role: the Manager is expected to be visible in buildings daily, inspect work, respond to service needs, support setups and turnovers, and assist with operational tasks when staffing levels, events, emergencies, or campus priorities require it.
Financial Services Tax - Real Estate Manager PricewaterhouseCoopers LLPFinancial Services Tax - Real Estate ManagerAlbany, NY$99,000–$266,000 / yearAs a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by supervising teams and independently solving and analyzing complex problems to develop top-quality deliverables. Our team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions.
Managed Services - Revenue Cycle Coding - Senior Manager PricewaterhouseCoopers LLPManaged Services - Revenue Cycle Coding - Senior ManagerNY$124,000–$280,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As a Senior Manager, you will leverage your skills and influence to deliver quality results, motivate and coach teams to solve complex problems, and apply sound judgment to recognize when to take action or escalate issues.
Assistant Office Services Manager, SG-18 New York State Thruway AuthorityAssistant Office Services Manager, SG-18Albany, NY$66,951–$85,138 / yearDuties include, but are not limited to, the following: Assists in coordinating office services operations, including facilities management, office moves, space planning, records management, procurement, and administrative support; Supports space planning activities, including tracking service requests, coordinating moves, and assisting with onboarding and offboarding logistics; Assists with purchasing, inventory control, and equipment needs; Supports the administration of leases, service agreements, and equipment contracts; Coordinates with vendors and service providers; Serves as a liaison with building management and maintenance staff to help resolve facility, safety, and workplace issues; Assists in managing surplus property, mail services, and office supply inventory and distribution; Supports security-related functions, including access control, ID badges, and coordination with security staff on incidents and access needs; Provides support in supervising office services staff, including scheduling, task coordination, and assisting with performance evaluations; Assists with purchasing activities and coordination with internal units and HR for programs such as ergonomics; and. Minimum Qualifications: Six years of experience, including two at a supervisory level, in at least two of the following office services: property or space management, warehouse and inventory operations, purchasing, fleet or parking management, telecommunications, mail room operations, printing, or records management and retention.
Manager, Sales and Customer Service Macy's IncManager, Sales and Customer ServiceAlbany, NYWhether youre helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in peoples lives. Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
IT Service Delivery Manager Canyon RanchIT Service Delivery ManagerMAJoin the innovative Information Technology team at Canyon Ranch as an IT Service Delivery Manager (Service Delivery & Client Services Manager) supporting web, application, and API management operations in Austin, Texas. This role oversees service operations, platform governance, incident management, vendor relationships, and team leadership to ensure scalable and secure digital experiences.
Managed Services - Data Engineer (Databricks & Kafka) - Manager PricewaterhouseCoopers LLPManaged Services - Data Engineer (Databricks & Kafka) - ManagerAlbany, NY$99,000–$232,000 / year10 years of experience in data and analytics management with at least 8 years of experience of leading various data and analytics program/initiatives of large sizes with 3 years experience managing and delivering Managed Data and Analytics programs (Managed services and Managed assets). PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
NewR&I Managed Services Deals Desk Senior Manager PwCR&I Managed Services Deals Desk Senior ManagerAlbany, NY$91,000–$321,500 / yearYou will be responsible for identifying and mitigating potential risks that could impact an organization's operations and objectives, developing business strategies to navigate risks in a rapidly changing business environment. In this role at PwC, you will craft and convey clear, impactful messages that tell a holistic story, applying systems thinking to identify underlying problems and opportunities.
Manager, Member Service Center - Digital and VTM State Employees Federal Credit UnionManager, Member Service Center - Digital and VTMAlbany, NY$72,182–$88,423 / yearOversee and enhance digital platforms-including chat systems, VTM software, and AI-powered tools-by collaborating with cross-functional teams and leveraging AI, automation, and data analytics to improve member experiences and forecast service demand. The Manager of MSC Digital and VTM leads a 24/7 digital service team responsible for delivering high-touch, high-tech member support through chat, virtual teller machines (VTMs), and web-based platforms.