Audit Manager JobotAudit ManagerMaumee, OH$110,000–$150,000 / yearOur client is a full-service public accounting firm with deep roots in the Midwest, providing tax, accounting, and business consulting services to a diverse client base including closely held businesses, agribusiness, real estate, construction, healthcare, nonprofits, and professional services firms. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Territory Manager II Swisher International, Inc.Territory Manager IIToledo, OHWith a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. Website: Verify job listings and contact details on https://careers.swisher.com.
NewNurse Manager Encompass Health Rehabilitation Hospital of ToledoNurse ManagerPerrysburg, OHli>Previous leadership role, such as charge nurse or lead capacity, where you were responsible for interim reporting, issue resolution, setting direction, and having accountability for patient and staff results. As a Nurse Manager, envision making a profound impact within your community by providing essential care and guidance throughout patients' rehabilitation journeys.
Manager IT Applications - Epic Ambulatory and Population Health Engage PartnersManager IT Applications - Epic Ambulatory and Population HealthFremont, OHFull timeThis position offers a unique opportunity to lead high-impact initiatives using Epic’s Ambulatory and Healthy Planet platforms, driving population health strategy, advancing value-based program management, and enabling clinicians with the tools they need to deliver proactive, coordinated care. The Applications Manager is responsible for ensuring the application systems and supporting application technologies operate at maximum efficiency, optimal cost effectiveness and highest level of customer satisfaction.
Bar Manager Fricker's USA, LLCBar ManagerBowling Green, OHYou should be passionate about the industry, inspiring others, coaching, training, counseling, creating a profitable environment, and delivering an exceptional guest experience. Achieving optimal performance from our staff by communicating job expectations, training, scheduling, coaching, counseling, and enforcing policies & procedures.
Culinary Manager Fricker's USA, LLCCulinary ManagerBowling Green, OHYou should be passionate about the industry, inspiring others, coaching, training, counseling, creating a profitable environment, and delivering an exceptional guest experience. Achieving optimal performance from our staff by communicating job expectations, training, scheduling, coaching, counseling, and enforcing policies & procedures.
Kitchen Manager Fricker's USA, LLCKitchen ManagerBowling Green, OHYou should be passionate about the industry, inspiring others, coaching, training, counseling, creating a profitable environment, and delivering an exceptional guest experience. Achieving optimal performance from our staff by communicating job expectations, training, scheduling, coaching, counseling, and enforcing policies & procedures.
Restaurant Manager Fricker's USA, LLCRestaurant ManagerBowling Green, OHYou should be passionate about the industry, inspiring others, coaching, training, counseling, creating a profitable environment, and delivering an exceptional guest experience. Achieving optimal performance from our staff by communicating job expectations, training, scheduling, coaching, counseling, and enforcing policies & procedures.
NewAutomotive General Service Technician JAM Best One Tire and ServiceAutomotive General Service TechnicianToledo, OH$16–$19 / hourp>This position will be accountable for performing quality tire installations; battery installations; lubrication, oil and filter service; inspection procedures; and various other mechanical repairs as required on all makes & models of cars & trucks. The ability to work a full shift, come to work on time, and work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.
NewStore Manager Mattress WarehouseStore ManagerShiloh, OH$45,989–$85,989li style="font-family:'arial' , sans-serif;font-size:18px">Exclusive Technology – Leverage our bedMATCH® diagnostic sleep system, which uses 18 key measurements and data points to help customers find their perfect mattress, making selling easier and more impactful! As a Sales Manager, you’ll be the face of Mattress Warehouse, guiding customers to find their perfect sleep solution while also leading and developing your team.
Store Manager - Spirit Spencer Gifts - Spirit HalloweenStore Manager - SpiritPerrysburg, OH$19.50–$20.50 / hourp>The Store Manager oversees and is accountable for the total operation of a store ensuring maximum sales and profitability by establishing and maintaining Guest Services and, controlling expenses. The Store Manager is responsible for shrink, merchandising, inventory control, staffing, setup, pack-up and teardown of a seasonal store.
Senior Assistant Store Manager Spencer Gifts - Spirit HalloweenSenior Assistant Store ManagerToledo, OH$16.75–$17 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Assistant Store Manager - Spirit Spencer Gifts - Spirit HalloweenAssistant Store Manager - SpiritPerrysburg, OH$16.75–$17.25 / hourThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control. The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store.
Store Manager - Spencer's Spencer Gifts - Spirit HalloweenStore Manager - Spencer'sToledo, OH$18.98–$19.23 / hourFull timeThe Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Assistant Store Manager - Spencer's Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spencer'sToledo, OH$14.75–$15 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Midas - Automotive Assistant & Service Managers MidasMidas - Automotive Assistant & Service ManagersToledo, OHWhile driving the sales initiatives of Midas, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations. We offer a competitive package that respects your skills and rewards your dedication: Competitive Weekly Pay: Guaranteed base pay plus significant weekly bonus potential.
Automotive Assistant & Service Managers Mavis Tire Supply LLCAutomotive Assistant & Service ManagersMaumee, OHTo be eligible for the position of Automotive Assistant / Service Manager, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; and (3) possess (i) 1 year of experience and/or training in automotive parts and/or tire sales, (ii) 1 year of experience and/or training in automotive repairs/maintenance, or (iii) any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.
Service Manager - Toledo, OH The Goodyear Tire & Rubber CoService Manager - Toledo, OHToledo, OH$17.61–$32.70 / hourp>Service Manager, Automotive Service Center Manager, Vehicle Service Manager, Service Operations Manager, Service Director, Assistant Service Manager, Shop Foreman, Fixed Operations Manager, Service Advisor Manager, Warranty Manager, Operation Sales Manager. #veteran #army #marine #navy #airforce #coastguard #nationalguard #womensupportingwomen #femcanicgarage #nowhiring #applytoday #instajob #womeninautomotive #community #autorepair #mechaniclife #carmaintenance #autojobs #automotivecareers #womentrades #diversityintech #skilledtrades #futureofwork.
Assistant Branch Services Manager Sutton BankAssistant Branch Services ManagerTiffin, OHWorks closely with the Branch Services Manager to ensure the teller line is appropriately staffed at all times. Responsible for assigning essential functions of the branch to staff, to include ATM, Vault, night deposits, logs, etc.
Environmental Services Manager - 500916 University of ToledoEnvironmental Services Manager - 500916Toledo, OHp>Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
NewService Manager Texas RoadhouseService ManagerToledo, OH$55,000–$70,000 / yearli>Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant. At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.
Food Service Manager AramarkFood Service ManagerToledo, OH$58,000–$61,500 / yearLearn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter. Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins.
Workplace & Executive Services Manager Kapnick & Company, IncWorkplace & Executive Services ManagerMaumee, OHWere looking for a highly organized, proactive, and people-focused leader to help shape the day-to-day experience across our offices while serving as a trusted partner to executive leadership. If you enjoy building systems, improving experiences, leading people, and keeping fast-moving organizations running smoothly, this role offers significant visibility and impact.
Service Manager CintasService ManagerPerrysburg, OHResponsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.
Service Manager (Perrysburg, OH, US, 43551) Cintas CorpService Manager (Perrysburg, OH, US, 43551)Perrysburg, OHResponsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.
Client Service Manager - Commercial Insurance Hylant GroupClient Service Manager - Commercial InsuranceToledo, OhioThe Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients resulting in client retention while building long term relationships with our clients. Support business growth through account rounding efforts; assess business and human capital to identify risks or gaps in coverage; identify, design, communicate and implement cost effective Property and Casualty solutions to cover risk appropriately.
Auto Care Center Service Manager Walmart IncAuto Care Center Service ManagerSandusky, OH$19–$32 / hourp>Career areasBrandsResourcesAbout UsMilitaryAuto Care Center Service ManagerSandusky, OHApply nowAuto Care Center Service ManagerSandusky, OHApply nowAuto Care Center Service ManagerSandusky, OHApply nowAuto Care Center Service ManagerWM Supercenter #16285500 Milan Rd Ste 200Sandusky, OH 44870-7804CP-1628-9007Loading map. $19.00 - $32.00/hr*Full timeShift may start between 8:00am - 4:00pmRole summaryThese Auto Care Center roles focus on the needs of our customers who entrust us with the care of their vehicles as they shop for merchandise and services offered at Walmart.
Service Manager SkipperBud'sService ManagerOHp>Internal/external customer satisfaction/FANSTurnaround time and effectiveness of repairs completedService department gross profitsTimeliness and accuracy of paperworkSafety RecordsOngoing training programs for service staff. • Oversee day-to-day service operations including scheduling and distribution of work for service advisors, technicians and yard team, utilizing Service Scheduler and other tools as required to generate and manage work orders.
Customer Service Manager - State Farm Agent Team Member David Roberts - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberFindlay, OHAs a Customer Service Manager - State Farm Agent Team Member with David Roberts - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. I’m looking for team members who love to compete, stay hungry for growth, and are excellent communicators—people who connect easily with others, ask the right questions, and work together toward shared goals.
Strategic Account Manager - Lodging Services (Cedar Point Sports Center) The Sports Facilities CompaniesStrategic Account Manager - Lodging Services (Cedar Point Sports Center)Sandusky, OHp style="line-height:normal">In collaboration with the Director of Lodging, and with input from Cedar Point Sports Center leadership, venue leaders, and other internal departments, the Strategic Account Manager will work to continuously improve and develop the AwayTeam product and services and work closely with Cedar Point Sports Center staff, venue teams, hoteliers, and event owners to meet financial and service goals. Founded by The Sports Facilities Companies ("SFC"), a market leader in the management of youth and amateur sports venues, AwayTeam was designed as a fully customizable travel solution for SFC's network of sports destinations.
General Manager 4 - Food Services Sodexo SAGeneral Manager 4 - Food ServicesOHp>As the General Manager of Food Service, you'll lead a talented team of 3 managers, 4 dietitians, and up to 30 frontline staff, guiding operations that directly support patient well‑being and community health. Fisher‑Titus Medical Center is located in Norwalk, Ohio, and is a 99‑bed nonprofit rural hospital providing a wide range of inpatient and outpatient services.
Financial Services Tax - Real Estate Manager PricewaterhouseCoopers LLPFinancial Services Tax - Real Estate ManagerToledo, OH$99,000–$266,000 / yearAs a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by supervising teams and independently solving and analyzing complex problems to develop top-quality deliverables. Our team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions.
Managed Services - Revenue Cycle Coding - Senior Manager PricewaterhouseCoopers LLPManaged Services - Revenue Cycle Coding - Senior ManagerOH$124,000–$280,000 / yearp>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As a Senior Manager, you will leverage your skills and influence to deliver quality results, motivate and coach teams to solve complex problems, and apply sound judgment to recognize when to take action or escalate issues.
Managed Services - Senior Data Engineer - Manager PricewaterhouseCoopers LLPManaged Services - Senior Data Engineer - ManagerToledo, OH$99,000–$232,000 / yearp>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Preference for at least one of the following fields of study: Computer and Information Science, Computer and Information Science & Accounting, Economics, Economics and Finance, Economics and Finance & Technology, Operations Management/Research, Statistics, Engineering.
Appliance Service Manager Ralph's Joy of LivingAppliance Service ManagerTiffin, OHCommand the service board, optimize technician routing, manage the warranty claim process for high-end units (Sub-Zero, Wolf, Bosch). - Operational Management: Track service calls, calculate bonus structures, and maintain clear, authoritative communication across all departments.
Managed Services - Data Engineer (Databricks & Kafka) - Manager PricewaterhouseCoopers LLPManaged Services - Data Engineer (Databricks & Kafka) - ManagerToledo, OH$99,000–$232,000 / yearli>10 years of experience in data and analytics management with at least 8 years of experience of leading various data and analytics program/initiatives of large sizes with 3 years experience managing and delivering Managed Data and Analytics programs (Managed services and Managed assets). PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
NewR&I Managed Services Deals Desk Senior Manager PricewaterhouseCoopers LLPR&I Managed Services Deals Desk Senior ManagerToledo, OH$91,000–$321,500 / yearp>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. You will be responsible for identifying and mitigating potential risks that could impact an organization''s operations and objectives, developing business strategies to navigate risks in a rapidly changing business environment.
Financial Services Tax - Real Estate Senior Manager PricewaterhouseCoopers LLPFinancial Services Tax - Real Estate Senior ManagerToledo, OH$124,000–$335,000 / yearp>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Our team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions.
Outside Sales Regional Account Manager - Industrial Service and Repair Sales SunSourceOutside Sales Regional Account Manager - Industrial Service and Repair SalesToledo, OHli>2+ years of outside sales experience of industrial repair services, with preference given to experience within electronics, hydraulics, robotics, servos, and/or mechanical components. K+S Services, a SunSource company, offers a full range of industrial repair capabilities with over 866 different Manufacturers and over 122,000 unique part numbers supported.
Strategic Account Manager - Lodging Services (Cedar Point Sports Center) Sports Facilities Advisory LLCStrategic Account Manager - Lodging Services (Cedar Point Sports Center)Sandusky, OHIn collaboration with the Director of Lodging, and with input from Cedar Point Sports Center leadership, venue leaders, and other internal departments, the Strategic Account Manager will work to continuously improve and develop the AwayTeam product and services and work closely with Cedar Point Sports Center staff, venue teams, hoteliers, and event owners to meet financial and service goals. Founded by The Sports Facilities Companies ("SFC"), a market leader in the management of youth and amateur sports venues, AwayTeam was designed as a fully customizable travel solution for SFC's network of sports destinations.
Managed Services Revenue Cycle - Pre Access - Senior Manager PricewaterhouseCoopers LLPManaged Services Revenue Cycle - Pre Access - Senior ManagerToledo, OH$124,000–$280,000 / yearp>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members.
General Manager @ Ohio Turnpike Service Plaza (Genoa) AVI FoodsystemsGeneral Manager @ Ohio Turnpike Service Plaza (Genoa)OHProviding comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. AVI Foodsystems is looking for an energetic and optimistic leader to fill the role of General Manager at the Ohio Turnpike Service Plaze, Blue Heron and Wyandot in Genoa, OH.
Assistant Manager - Truck Service TravelCenters of America IncAssistant Manager - Truck ServiceOHFor a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-at-ta-travel-centers. Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.
Managed Services - Senior Data Engineer - Senior Manager PricewaterhouseCoopers LLPManaged Services - Senior Data Engineer - Senior ManagerToledo, OH$124,000–$280,000 / yearp>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Preference for at least one of the following fields of study: Computer and Information Science, Computer and Information Science & Accounting, Economics, Economics and Finance, Economics and Finance & Technology, Operations Management/Research, Statistics, Engineering.
Oracle Fusion Field Service Implementation Senior Manager PricewaterhouseCoopers LLPOracle Fusion Field Service Implementation Senior ManagerToledo, OH$124,000–$280,000 / yearp>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. As an Oracle lead to revenue at PwC, you will focus on working with Oracle''s suite of applications and tools designed to manage the entire customer journey, from lead generation to revenue realisation and customer satisfaction.
AVP & Operations Fraud Manager - Operations Shared Services WesBanco IncAVP & Operations Fraud Manager - Operations Shared ServicesOHp>Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner. Manages a team of employees performing fraudulent check affidavit processing and check fraud review for multiple channels including In Clearing, Branch Capture, ATM, Mobile, and Remote Capture deposits.
Risk & Independence Contract Specialist Senior Manager - Advisory Consulting Services PricewaterhouseCoopers LLPRisk & Independence Contract Specialist Senior Manager - Advisory Consulting ServicesOH$91,000–$321,500 / yearli>Leading the substantive negotiation of complex commercial contracts; Reviewing and redlining detailed risk, legal, and commercial contract terms; Understanding of professional advisory/consulting service offerings, performance details, and related business strategies, including large-scale technology transformations, vendor selection and assessments, small to medium scale system implementations and AI roadmaps, and business integrator/change management projects; Exercising an entrepreneurial, problem-solving mentality and autonomy in managing contract negotiations; Explaining contract terms and positions in a collaborative manner to both internal stakeholders and external contract parties; Driving process improvement by analyzing current contracting approaches and processes and improving contracting efficiency and overall experience. Contract Specialists collaborate with R&I risk management and PwC business teams to (1) evaluate contract and related performance risks, (2) educate stakeholders and clients on contract provisions, (3) redline/negotiate contracts with clients procurement, legal and outside counsel, and (4) develop internal controls to establish and reinforce contract compliance.
Branch Manager - Environmental Services Division GFL Environmental, IncBranch Manager - Environmental Services DivisionNorthwood, OhioOur employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE! Manage all aspects of the day-to-day operations within assigned region, ensuring employees are utilized, managed, and coordinated appropriately and effectively.
Manager, Client Services Dynata LLCManager, Client ServicesMaumee, OH$70,000–$86,000 / yearBy engaging community members to exchange their personal data and opinions for valuable rewards, Dynata is the largest provider of first party consumer insights to leading Market Research agencies, consulting firms and corporate brands. Manage team workload and assignment flow to PMs, helping to find additional support when needed, offering available time when they have it, and helping to identify coverage as needed.
IT Service Delivery Manager - Tech Ops & Finance WesBanco IncIT Service Delivery Manager - Tech Ops & FinanceFindlay, OHThis role leads Service Desk operations and drives excellence across incident, request, problem, and knowledge management; governs vendor performance; ensures adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs); and partners with IT and business leaders to continuously improve user experience, reliability, and compliance. Analyzes ticket data to identify knowledge gaps; prioritize new/updated articles that reduce mean time to resolve (MTTR) and repeat incidents.