Help Desk Analyst I Blanchard Valley Health SystemHelp Desk Analyst IFindlay, OhioDuty 4: Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies to the organization. Duty 2: Interface with end users to resolve problems, determine best methods of solving issues, troubleshoot problems, etc.
Business Analyst ARCTICOM LLCBusiness AnalystBeavercreek, OHArcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Supervise day-to-day Service Desk operations and user access workflows, ensuring Service Level Agreements (SLAs) and key performance indicators are consistently met.
Technical Business Analyst ARCTICOM LLCTechnical Business AnalystBeavercreek, OHArcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Job is performed in an office setting & telework environment with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system.
NewProject Analyst ARCTICOM LLCProject AnalystBeavercreek, OHArcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Use computer software / design tools to generate new images and maintain archive of images, photos, videos, or previous work products.
Service Desk Analyst Pyramid, IncService Desk AnalystColumbus, OH$18–$19 / hourFull timeFix/Troubleshooting: password, network, connectivity, HW/SW, mobile apps, printers, application errors, VPN, etc Will be looking for them to help maintain service levels; provide adequate customer service; protect the assets of NW and their associates; understand the concept of Social Engineering as they’re the front door of NW; always looking for new ways to improve the process. Key Requirements and Technology Experience: Key skills: - Must have at least one year of experience as a "service desk analyst" OR "help desk analyst" OR "IT support specialist" OR "technical support specialist".
Service Desk Analyst GavinHeathService Desk AnalystVandalia, OHThe Service Desk Analyst is a member of the Global IT Service Desk Team that supports all employees and contractors in corporate, retail stores, and distribution centers providing day-to-day End User support including warehouse floor, hardware and peripheral, and general service desk assistance. Field tickets, support calls, chats, and emails from users inquiring about software, hardware, connectivity, or similar issues.
Service Desk Analyst Pyramid Consulting, IncService Desk AnalystColumbus, OHRemote$18–$19 / hourWill be looking for them to help maintain service levels; provide adequate customer service; protect the assets of NW and their associates; understand the concept of Social Engineering as they’re the front door of NW; always looking for new ways to improve the process. Must be able to provide technical support to diagnose, analyze, research and resolve moderately complex computer problems while minimizing the impact of service interruptions.
Service Desk Analyst I: Hrly FT Firelands Health CareersService Desk Analyst I: Hrly FTSandusky, OhioResponsible for the installation and maintenance of Firelands Regional Medical Center (FRMC) desktop application software, desktop hardware and related components, and for developing related training programs to orient new employees and to enhance the skills of existing employees. Demonstrates knowledge of and ability to install, support, and train others in the proper use and care of various computer-related equipment, such as (but not limited to) PCs/workstations, printers, scanners, bar code readers, etc.
Service Desk Analyst I: Hrly FT Firelands Regional Medical CenterService Desk Analyst I: Hrly FTSandusky, OHWhat You Will Do: Responsible for the installation and maintenance of Firelands Regional Medical Center (FRMC) desktop application software, desktop hardware and related components, and for developing related training programs to orient new employees and to enhance the skills of existing employees. Demonstrates knowledge of and ability to install, support, and train others in the proper use and care of various computer-related equipment, such as (but not limited to) PCs/workstations, printers, scanners, bar code readers, etc.
Service Desk Analyst II Great Day Improvements: A Family of BrandsService Desk Analyst IITwinsburg, Ohio$23.72–$33 / hourFull timeSince its founding 13 years ago, Great Day Improvements, LLC has grown rapidly toward its vision of becoming one of the largest home improvement companies in the U.S. Headquartered in Twinsburg, Ohio, Great Day Improvements is a $1.5 billion, vertically integrated, direct-to-consumer provider of premium home improvement products. Conduct structured root-cause analysis for recurring or high-impact incidents, identify patterns and systemic issues, document findings, and contribute to long-term solutions that reduce repeat incidents and overall ticket volume.
Service Desk Analyst II Great Day Improvements LLCService Desk Analyst IITwinsburg, OH$23.72–$33 / hourSince its founding 13 years ago, Great Day Improvements, LLC has grown rapidly toward its vision of becoming one of the largest home improvement companies in the U.S. Headquartered in Twinsburg, Ohio, Great Day Improvements is a $1.5 billion, vertically integrated, direct-to-consumer provider of premium home improvement products. Conduct structured root-cause analysis for recurring or high-impact incidents, identify patterns and systemic issues, document findings, and contribute to long-term solutions that reduce repeat incidents and overall ticket volume.
Sr. Analyst, Enterprise Service Desk Abacus Group, LLCSr. Analyst, Enterprise Service DeskColumbus, OHAssist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software. Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues.
Analyst, Enterprise Service Desk Abacus Group, LLCAnalyst, Enterprise Service DeskColumbus, OHOverview: Abacus's Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment.
IT Service Desk (ITSD) Analyst Pyramid, IncIT Service Desk (ITSD) AnalystColumbus, OHFull timeAdditionally hours of this position could range from open 6:00 AM EST to close 9:30 PM EST, unless business need changes and hours need to be adjusted to correspond to the need. We currently have job openings (25 Jobs) with one of our Direct Client and need IT Service Desk (ITSD) Analyst.
Service Desk Systems Analyst Concept Plus LLCService Desk Systems AnalystDayton, OHWe offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment. Must be able to meet requirements for DOD 8140 IAT 1 Certification (CompTIA A+, CompTIA Network +, CCNA Security, SSCP, or CND) within 6 months of hire.
Help Desk Analyst Dwyer Instruments, Inc.Help Desk AnalystWesterville, OH$22–$29 / hourThis role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested technical support and assistance to employees using internal and external information technology resources. They are also responsible for the process of creating, testing and automating the deployment of end-user software, images, applications and patches using Endpoint Management Software.
Sr. Pricing & Deal Desk Analyst Accendra Health IncSr. Pricing & Deal Desk AnalystColumbus, OH$90,000–$110,000 / yearYou will use your passion for data curiosity and advanced financial modeling skills to build out and maintain pricing tools, RFP responses, and financial authority approval matrices for price actions that come through to you via our CRM: SFDC / Salesforce request. Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world.
NewSr. Pricing & Deal Desk Analyst Owens & MinorSr. Pricing & Deal Desk AnalystColumbus, OH$90,000–$110,000 / yearYou will use your passion for data curiosity and advanced financial modeling skills to build out and maintain pricing tools, RFP responses, and financial authority approval matrices for price actions that come through to you via our CRM: SFDC / Salesforce request. Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world.
IT Service Desk Supervisor Allied Mineral Products Holding, Inc.IT Service Desk SupervisorColumbus, OhioThis Service Desk Supervisor oversees service desk technicians, manages incident and approval workflows, enforces service-level agreements, and drives continual improvement initiatives. This role works closely with System Admins, Network Admins, Security, SAP, and Software Development teams to maintain stable operations and excellent support experience.
IT Service Desk Supervisor Allied Mineral Products, Inc.IT Service Desk SupervisorColumbus, OHThis Service Desk Supervisor oversees service desk technicians, manages incident and approval workflows, enforces service-level agreements, and drives continual improvement initiatives. This role works closely with System Admins, Network Admins, Security, SAP, and Software Development teams to maintain stable operations and excellent support experience.
Desk Side Analyst (Youngstown, OH) Nordic Consulting PartnersDesk Side Analyst (Youngstown, OH)Youngstown, OhioBachelor’s degree in the field of computer science, telecommunications, or information sciences, and 3 years experience or 6 years of relevant work experience. Strong communications; written and oral Have the necessary communication and interpersonal skills to interact with clients at all levels.
NewSr. Analyst, Procurement, Buy Desk Nationwide InsuranceSr. Analyst, Procurement, Buy DeskColumbus, OH$62,500–$115,500 / yearNationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. The role follows our SuccessFlex model, which includes three remote workdays and two in-office days per week, with an expectation to be on-site in our Columbus OH office primarily on Tuesdays and Wednesdays for team collaboration.
Information Technology Service Desk Co-op - Fall 2026 Messer Construction CoInformation Technology Service Desk Co-op - Fall 2026Cincinnati, OHFounded in 1932, Messer's footprint has grown to eleven regional offices located across the Midwest and Southeast: Charlotte and Raleigh, North Carolina; Columbus, Cincinnati, and Dayton, Ohio; Louisville and Lexington, Kentucky; Indianapolis, Indiana; Knoxville & Nashville, Tennessee; and Greenville, South Carolina. Your decisions influence your career at every step: Make yours count with Messer Construction Co. In business since 1932 and employee-owned since 1990, Messer builds projects and careers that leave a lasting impact on our communities.
HEADS UP Tech Service Desk Pyramid, IncHEADS UP Tech Service DeskColumbus, OH$19–$23 / hourFull timeWorkforce management (WFM) (department outside of TSD) determines staffing levels and shifts needed/available Following training, available shifts will be communicated and analysts will have the opportunity to give preferences. Normally, 70% of contractors brought on can work remotely from anywhere, the remaining 30% will need to work in the Columbus facility in either a permanent work in office arrangement or hybrid (every other week in office, 2-3 days a week in office, etc.).
IT Service Desk Technician Ohio Department of EducationIT Service Desk TechnicianDayton, OHideal candidate is a proactive problem-solver who follows established protocols, contributes to process. The IT Service Desk Technician is a member of the DRSS IT team, responsible for providing timely.
IT End User Services Analyst Vertiv Group Corp.IT End User Services AnalystOHVertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as a point of escalation for incidents that require local resolution.
Workplace Solutions - Customer Service Analyst JPMorgan Chase & CoWorkplace Solutions - Customer Service AnalystColumbus, OHJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
Asset Management - Financial Advisor Services - Analyst JPMorgan Chase & CoAsset Management - Financial Advisor Services - AnalystColumbus, OHJob ResponsibilitiesPartner with internal and external Client Advisors to generate revenue growth and client retention, including:Prospect, close business, build relationships and promote JPMorgan mutual fundsAnswer incoming phone calls to the JPMorgan Funds Financial Advisor Services desk regarding Funds products and servicesCreate client presentations; develop prep and follow up materials for client meetingsAssist Financial Advisors with JPMorgan Funds web site questionsLiaise with Internal Client Advisors on the generation of Portfolio Insights analysis reports; document sales activity/information in Salesforce and the Product Strategy drive for tracking and Compliance purposesCreate proposals and illustrative models for key sales representatives as neededCollaborate with team members, internal partners andinvestment professionals throughout the firm on projects spanning all asset classes. Required Qualifications, Skills, and Capabilities4-year degree (BA/BS)2+ years of financial services experience including strong knowledge of: JPMorgan Funds' products and services, and all aspects of the distribution channels through which they are soldSpecialized knowledge of JPMorgan's Insights programs - i.e. Guide to the Markets, Guide to Retirement and Portfolio InsightsAble to communicate effectively (verbal and written) with a wide variety of stakeholders - e.g.
Asset Management - Financial Advisor Services - Analyst JPMorgan Chase Bank, N.A.Asset Management - Financial Advisor Services - AnalystColumbus, OHFull timeThese include acting as a resource for prospecting new business opportunities, establishing and managing client relationships, educating clients about our products, and identifying top advisors through calling efforts, mail/e-mail campaigns, and referrals. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
EPIC Applications Analyst (1-4): Hospital Billing Admin and Hospital Billing Claims - IT Services - Full Time SolutionHealthEPIC Applications Analyst (1-4): Hospital Billing Admin and Hospital Billing Claims - IT Services - Full TimeOHEpic Application Analysts 2-4 require current Epic training status (certification, accreditation, and/or proficiency) in primary application required, with a combination of current Epic training statuses in additional area(s) in application maintenance and development required in upper levels. Ideal candidates will possess strong experience as analyst with expert knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required.
Epic Applications Analyst (1-4): Digital Patient Experience (MyChart /Cheers /Welcome)- IT Services - Full Time SolutionHealthEpic Applications Analyst (1-4): Digital Patient Experience (MyChart /Cheers /Welcome)- IT Services - Full TimeOHEpic Application Analysts 2-4 require current Epic training status (certification, accreditation, and/or proficiency) in primary application required, with a combination of current Epic training statuses in additional area(s) in application maintenance and development required in upper levels. Ideal candidates will possess strong experience as analyst with expert knowledge and experience in leading system analysis with special emphasis on system methodologies, projects management and business process reengineering related to information systems required.
IS Customer Service Analyst II - RIS Nationwide Children's HospitalIS Customer Service Analyst II - RISColumbus, OHFREQUENTLY: Driving motor vehicles (work required) *additional testing may be required, Interpreting Data, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Patient Equipment, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Repetitive hand/arm use, Standing, Walking. Job Description Summary: The IS Customer Service Analyst 2 serves as the initial point of contact for IS related issues by responding to requests for technical assistance by phone, email, electronic self-service, or in person.
SAP C4 Utilities Customer Service Functional Analyst Diversified Technology, Inc.SAP C4 Utilities Customer Service Functional AnalystColumbus, OHThe ideal consultant will possess deep functional expertise in Utilities Retail Customer Service processes, strong utility industry knowledge, and experience delivering enterprise-scale implementations for Utilities Customer Service using SAP C4. We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA.
NewDesktop Support Analyst II DYOPATHDesktop Support Analyst IIAkron, OHAs a Desktop Support Analyst II , you will support end users by resolving complex hardware, software, and account-related issues while ensuring all endpoints across the client environment operate effectively. Serve as an escalation point for complex technical issues and assist with mentoring Associate and Level I team members in the resolution of desktop support incidents.
NewDesktop Support Analyst II DyopathDesktop Support Analyst IIAkron, OhioAs a Desktop Support Analyst II , you will support end users by resolving complex hardware, software, and account-related issues while ensuring all endpoints across the client environment operate effectively. Serve as an escalation point for complex technical issues and assist with mentoring Associate and Level I team members in the resolution of desktop support incidents.
NextGen System Analyst Integrated Services for Behavioral HealthNextGen System AnalystGallipolis, OH$54,000–$69,000 / yearThe Analyst helps maintain EHR workflows, supports troubleshooting needs, and collaborates with the vendor and internal teams to ensure the EHR operates efficiently and reliably. It is not to be construed as an exhaustive list of duties performed by the individuals in this role, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.
EHR System Analyst Integrated Services for Behavioral HealthEHR System AnalystMarietta, OH$54,000–$69,000 / yearThe Analyst helps maintain EHR workflows, supports troubleshooting needs, and collaborates with the vendor and internal teams to ensure the EHR operates efficiently and reliably. It is not to be construed as an exhaustive list of duties performed by the individuals in this role, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.
NewBusiness Analyst Diversified Systems, Inc.Business AnalystColumbus, OHUnder general supervision, the Business Analyst collaborates with IT professionals, program staff, and external partners to ensure system requirements, design, and functionality align with federal and state policy. 4 years of experience with testing and quality assurance tools (e.g., Azure DevOps Test Plans, manual test case management spreadsheets) required.
Business Analyst Bering Straits Native CorporationBusiness AnalystBeavercreek, OH$100,000–$140,000 / yearArcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Supervise day-to-day Service Desk operations and user access workflows, ensuring Service Level Agreements (SLAs) and key performance indicators are consistently met.
Technology Solution Center Analyst Lead The PNC Financial Services Group IncTechnology Solution Center Analyst LeadColumbus, OH$41,250–$68,750 / yearIn addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. Computer Technical Support, Customer Solutions, Data Architecture Development, End Users, Field Technical Support, Problem Resolution, Technical Support, Technical Troubleshooting, Ticketing Systems.
Technology Solution Center Analyst Lead PNC BankTechnology Solution Center Analyst LeadOhioRemoteIn addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
NewHelpdesk Data Analyst The Copper River Family of CompaniesHelpdesk Data AnalystBeavercreek, OHThe income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions. Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients.
NewManufacturing IT Systems Support Analyst Copeland Controls SrlManufacturing IT Systems Support AnalystSidney, OHRemoteBest-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. If you have experience troubleshooting hardware, software, or network issues and are passionate about delivering hands-on technical support, this role offers the opportunity to make a direct impact on plant operations and business success.
Desktop Analyst I- Helpdesk (Cincy) The Kemtah Group, Inc.Desktop Analyst I- Helpdesk (Cincy)Cincinnati, OH$50,000–$60,000 / yearIn this role, you will apply your skills by providing technical support for all business products supported to internal users over the phone, through the ticketing system, and in-person out of the Information Technology Services Group (ITSG). Actively work in the online ticketing system to triage, respond, and route tickets to the appropriate teams in a timely manner to maintain department service level agreements.
NewMortgage Technology Support Analyst II Lower Holding CompanyMortgage Technology Support Analyst IIOHFamiliarity with mortgage industry processes and exposure to supporting ICE's Encompass software (experience with the desktop version of Encompass LOS and Ncino strongly preferred). The MT Support Analyst II partners closely with business users, technology teams, and leadership to ensure seamless operations and continuous improvement of mortgage technology tools.
Tech Support Analyst - $24/hr Veterans Sourcing GroupTech Support Analyst - $24/hrColumbus, OHCreate a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
COMPENSATION ANALYST Aultman Alliance Community HospitalCOMPENSATION ANALYSTCANTON, OHAdvises management on applicable state and federal employment regulations, compensation policies, human resource procedures, and collective agreements Supports and maintains the integrity of all compensation data and compensation systems Department Responsibilities Expectations Working Conditions 8:00am 5:00pm M-F or hours as required by the job. Sitting/standing/moving about during working hours Hazardous Exposure Category Category III - Includes tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment.
Technical Business Analyst Bering Straits Native CorporationTechnical Business AnalystBeavercreek, OH$110,000–$170,000 / yearArcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Job is performed in an office setting & telework environment with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system.
Site Systems Analyst J.E. Dunn Construction Group IncSite Systems AnalystBowling Green, OHContact the various service providers (internet, phone, etc.) to get packages built, estimate costs, and coordinate the installations with internal project teams and external service providers, including low voltage installation. Our diverse teams around the country strive to enrich lives through inspired people and places everyday, and we need inspired people like you to join us in our pursuit of building perfection.
Sr. PRPS Analyst SME MacalogicSr. PRPS Analyst SMEDayton, OHFull timeThe successful candidate will provide Turbo PR support to include requirement identification during testing and following implementation; provide schedule tracking and issue resolution coordination for Turbo PR; assist in resolving technical software issues; write test scenarios and support test events; review/evaluate proposed PRPS design and engineering solutions to satisfy user’s needs; update interface control documents (ICDs) and test realized use cases to ensure software compatibilities; document requirement approval flow through the Information Systems Management Tool (ISMT) to support the development of system changes in the form of discrepancy reports or baseline change requests derived from test, production errors, system software upgrades, interface partnerships, or user requests; perform daily help-desk activities to support field users with production issues including troubleshooting and the creation of Information Support Requests (ISR); provide production support and work with AFSC functional system administrators (FSA) and Functional User Group (FUG) members to resolve PRPS user problems beyond their capability in a Tier 2 help desk-like function; and perform PRPS Global FSA responsibilities to include maintaining PRPS system tables, run ad hoc queries beyond base level capability, manage user accounts and monitor system accessibility and user currency. In addition, the candidate must have experience in procurement, purchasing, or supply chain management, with a focus on automated systems; Experience working with Purchase Request Processing Systems or similar procurement software; Experience with PRPS or similar logistics systems to determine whether user issues are due to deficient coding or represent new capability and route the issue through the appropriate process; and Experience working with the AFSC PI process and PRPS functionality or similar logistics systems to ensure test cases accurately assess the desired user capability.