Automotive Service Advisor PGWAutomotive Service AdvisorLexington, Kentucky$40,000–$60,000 / yearResponsibilitiesAs a Midas automotive service advisor, you will manage and direct all automotive and general service technicians in the operation of the shop, including:Deliver exceptional customer service while listening and consulting customers. At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.
NewAuto Repair Service Advisor Somerset, KY Maysville Auto RepairAuto Repair Service Advisor Somerset, KY42501, KYAbout Us: Somerset Auto Repair is a well-established, locally owned and operated automotive repair shop serving Somerset, KY and the surrounding area. As a Service Advisor, you will be the face of our company, helping customers understand their vehicle needs while providing exceptional service and support.
Parts Manager - Service Manager - Service Advisor The Reynolds and Reynolds CompanyParts Manager - Service Manager - Service AdvisorLexington, KYRemoteYou will work with dealership personnel to identify trouble areas within the dealership and then use established and proven consulting services programs, as well as your industry knowledge, to help solve these issues. As a Parts Manager - Service Manager - Service Advisor your primary focus will be to establish professional relationships with customers and help their businesses become more efficient, effective, and profitable.
NewAuto Repair Service Advisor Maysville, KY Maysville Auto RepairAuto Repair Service Advisor Maysville, KYCarlisle, KY$40,000–$80,000 / yearMaysville Auto Repair is looking for a relationship-focused Service Advisor who enjoys meeting new people and building long-term relationships with customers. We want someone who genuinely enjoys helping people and creating a positive experience so customers want to come back again and again.
Service Advisor Lithia Motors IncService AdvisorLexington, KYResponsibilities: As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Service Advisor Camping WorldService AdvisorGeorgetown, KentuckyThe pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.
Customer Service Advisor 1 - Franklin Square WesBanco IncCustomer Service Advisor 1 - Franklin SquareFrankfort, KYConsistently achieve production and referral goals through relationship development related activities including customer consultations, outbound telephone calls, business partner referrals, and onboarding calls to acquire new customer relationships or expand existing consumer or business relationships. In addition, the CSA is expected to spend time initiating outbound telephone calls focused on proper customer onboarding efforts, prospecting of new Retail customers and consistent promotion of bank products of new and existing Retail banking relationships.
Customer Service Advisor I - Float - Georgetown Main WesBanco IncCustomer Service Advisor I - Float - Georgetown MainGeorgetown, KYConsistently achieve production and referral goals through relationship development related activities including customer consultations, outbound telephone calls, business partner referrals, and onboarding calls to acquire new customer relationships or expand existing consumer or business relationships. In addition, the CSA is expected to spend time initiating outbound telephone calls focused on proper customer onboarding efforts, prospecting of new Retail customers and consistent promotion of bank products of new and existing Retail banking relationships.
Work at Home Customer Service Advisor (Kentucky residents) MorleyWork at Home Customer Service Advisor (Kentucky residents)KentuckyFull timeWe do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us. You’ll spend most of your day handling health insurance questions from customers, health care providers and beneficiaries via phone and email, including benefits, eligibility and payments.
(USA) Tire and Battery Service Advisor Walmart Inc(USA) Tire and Battery Service AdvisorNicholasville, KY$19–$27 / hourLeverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real-time business decisions, stay informed about products and training, and encourage THE adoption of new tools among team members. Respect the Individual :Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
Associate Advisor Raymond James Financial IncAssociate AdvisorLexington, KYAt Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. s7 - General Securities Representative Examination - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA).
Customer Sales Advisor - Lexington, KY The Goodyear Tire & Rubber CoCustomer Sales Advisor - Lexington, KYLexington, KYYour Goodyear application dashboard shows status updates and your recruiter"s contact detail for assistance.#veteran #army #marine #navy #airforce #coastguard #nationalguard #womensupportingwomen #femcanicgarage #nowhiring #applytoday #instajob #womeninautomotive #community #autorepair #mechaniclife #carmaintenance #autojobs #automotivecareers #womentrades #diversityintech #skilledtrades #futureofworkSales Associate, Customer Service Representative, Sales Representative, Sales Support Specialist, Retail Sales Associate, Parts specialist, Sales and Service Specialist. Responsibilities will include, but not be limited to: Help drive and reach sales goals through guest interactions including tire and service sales Build guest relationships and ensure guest satisfaction through understanding their needs Understand and be able to describe all warranties, advertising, and promotion of products and services Take responsibility for guest interactions from initial experience through completed service, including checking in, scheduling appointment, accurately estimating time requirements, and checking out.
Financial Advisor Northwestern MutualFinancial AdvisorLexington, Kentucky$61,000–$250,000 / yearFull timeNorthwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM) and its subsidiaries, including Northwestern Long Term Care Insurance Company (NLTC), Northwestern Mutual Investment Services, LLC (NMIS) (Investment Brokerage Services), a registered investment adviser, broker-dealer, and member of FINRA and SIPC, and Northwestern Mutual Wealth Management Company® (NMWMC) (Investment Advisory Services), a federal savings bank. As used here, “revenue” includes exclusively First Year and Renewal Commissions, Bonuses, Northwestern Mutual Investment Services, LLC and Northwestern Mutual Wealth Management Company commissions and fees, Strategic Employee Benefits Services commissions, and Expense Allowances.
Financial Advisor - PNC Wealth Management PNC BankFinancial Advisor - PNC Wealth ManagementLexington, KentuckyIn addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Virtual Financial Advisor - National Remote Thrivent Financial for LutheransVirtual Financial Advisor - National RemoteKYRemote$24.03–$26.44 / hourSuccessful Thrivent financial advisors have come from a variety of career backgrounds, including outside sales, account executives, real estate, client services, hospitality, business development, recruiting, education, fundraisers, ministry and similar roles. Thrivent is a diversified financial services organization that, with its subsidiary and affiliate companies, serves more than 2.4 million clients, offering advice, insurance, investments, banking and generosity products and programs.
VP, Executive Management Advisor Trinity Life SciencesVP, Executive Management AdvisorKentucky, KYTrinity's salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. VP, Executive Management Advisor, will report directly into the SVP and be the overall account lead for 10-12 large/mid-size accounts overseeing contracted business advisory services and business development efforts across all TGaS Advisors solutions.
Advisor, Student Success Eastern Kentucky UniversityAdvisor, Student SuccessRichmond, KYStudent Success Advisors leverage institutional systems, including CRM tools, to review student data, monitor progress, and execute targeted outreach and communication campaigns that engage current and prospective students in alignment with divisional priorities. Licensure & Certifications: Preferred Qualifications: Job Duties: 50% - Serve as Primary Academic Advisor for Assigned Exploratory and Success First students for the purpose of assisting them in establishing an academic plan and positive and effective strategies that will enable student retention and overall student success.
Associate Financial Advisor Edward D Jones & Co LPAssociate Financial AdvisorLexington, KYFull-time Associates receive the following benefits: Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. With the same licensing as our Financial Advisors, Associate Financial Advisors work with an established Financial Advisor to serve clients, grow the branch, and positively impact communities in alignment with firm strategy.
Advisor, Professional Academic Eastern Kentucky UniversityAdvisor, Professional AcademicRichmond, KY15% - Reviews degree audits of students who have applied for graduation (Fall, Winter, Spring, Summer) to ensure they are on track and to resolve any issues that would prevent their timely completion of their degree program. Job Duties: 50% - Serves as primary academic advisor for assigned freshmen and sophomore students for the purpose of assisting them in establishing an academic plan and positive and effective strategies that will enable student retention and success.
Community Program Peer Network Coordinator Component Headquarters Advisor Loyal Source Government Services LLCCommunity Program Peer Network Coordinator Component Headquarters AdvisorKYApply a collaborative team approach to assess, plan, implement, coordinate, and monitor community and peer mentoring programs aimed at increasing quality of life, reducing stigma, and reducing suicides within the USSOCOM community. Work with regional, component, and command CPPNCs to aggregate, prepare, and submit formal reports using input from all CPPNCs and command leadership to provide force-wide and regional programmatic feedback.
Occupational Health & Work Comp Advisor Neogen CorpOccupational Health & Work Comp AdvisorLexington, KYThis role provides subject matter expertise in the management of medical surveillance, medical claims, regulatory compliance, and case management operations to ensure high-quality, cost-effective outcomes for injured employees. The position partners closely with internal and external stakeholders to promote injury prevention, timely return-to-work, and continuous program improvement while ensuring adherence to State Board of Workers'' Compensation and OSHA requirements.
J.P. Morgan Wealth Management - Private Client Advisor - Lexington, KY JPMorgan Chase Bank, N.A.J.P. Morgan Wealth Management - Private Client Advisor - Lexington, KYLexington, KYFull timeUsing a broad investment product and thought leadership platform along with cutting edge digital technology, you will be front and center representing our brand and interacting with our clients to offer the best investment solutions to meet their financial needs. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Professional Advisor Kentucky State UniversityProfessional AdvisorFrankfort, KYAssist students in developing semester-by-semester course schedules that align with their academic goals, ensure timely progress towards graduation, and consider factors such as prerequisites, course availability, and any specific program requirements. • Collaborate with other campus departments or resources, such as tutoring centers, career services, or mental health services, to connect students with additional support services that can enhance their academic success.
H&M Sales Advisor - Lexington Ky H & M Hennes & Mauritz ABH&M Sales Advisor - Lexington KyLexington, KYWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community. You''ll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
Advisor, Indirect Procurement Sourcing - IT Software Cardinal Health IncAdvisor, Indirect Procurement Sourcing - IT SoftwareKYRemote$80,900–$103,950 / yearGlobal Sourcing is responsible for creating and managing diverse strategic supplier partnerships that drive enterprise value with innovation, best cost and competitive advantages that benefit customers, suppliers and patients. Strategic Sourcing Indirect - IT Software is responsible for developing and executing strategy to source indirect software, SaaS, cloud services, and other related IT software related services to support our business stakeholders and programs.
Financial Advisor - Lexington, KY Corebridge Financial IncFinancial Advisor - Lexington, KYLexington, KYCandidates for the role must not have made any political contributions that, under 17 CFR § 275.206(4)-5 or other federal or state pay-to-play regulations, would disqualify the candidate or Corebridge Financial from conducting Corebridge Financial's business, or that would otherwise create a conflict of interest for Corebridge Financial. We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life: We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners.
Financial Advisor - PNC Wealth Management The PNC Financial Services Group IncFinancial Advisor - PNC Wealth ManagementLexington, KYIn addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Senior Home Lending Advisor - Lexington KY JPMorgan Chase Bank, N.A.Senior Home Lending Advisor - Lexington KYLexington, KYFull timeJob Profile: Join our fun, high-energy team as a Senior Home Lending Advisor in Chase Home Lending and put your exceptional knowledge and understanding of home lending products to good use by serving as your customers' chief point of contact throughout the life of the loan while the Home Lending team supports you by sharing demonstrated knowledge in this area of specialization. Collaborates with your team to create an outstanding customer experience by utilizing centrally managed direct mail, media advertisements, cross-sell efforts, relocation programs, statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing efforts.
Financial Aid Advisor I Kentucky Community and Technical College SystemFinancial Aid Advisor IKentuckyBig Sandy Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including: Exceptional health care, vision, and dental coverage for you and your family. This position plays a critical role in helping students navigate the financial aid process, ensuring compliance with federal, state, and institutional regulations, and supporting student success through financial literacy and access.
Student Financial Aid Specialist- Financial Aid Advisor III Kentucky Community and Technical College SystemStudent Financial Aid Specialist- Financial Aid Advisor IIILexington, KY$3,490–$4,363Bluegrass Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including: Exceptional health care, vision, and dental coverage for you and your family. Other duties as assigned by the Associate Vice President for Student Success/Dean of Students, Associate Dean of Financial Aid and Financial Aid Director of Operations.
NewTransfer Advisor Kentucky State UniversityTransfer AdvisorFrankfort, KYExercise independent judgment and discretion in developing and implementing transfer student recruitment strategies, resolving complex enrollment or academic advising issues, and recommending policies or processes that enhance student success and institutional transfer initiatives. JOB SUMMARY: The purpose is to assist students in successfully transitioning from a community college/two-year institution or four-year college or university to Kentucky State University.
Beauty Advisor - Part Time Sephora USA IncBeauty Advisor - Part TimeLexington, KY$16.60–$19.30 / hourPrevious experience and demonstrated ability to provide excellent service and develop strong client relationships in a retail, hospitality, or client-focused environment. Stay ahead of trends Keep up with the latest beauty products, techniques, and trends to deliver relevant advice that keeps clients coming back.
Part-Time Beauty Advisor - Sephora Kohl's CorpPart-Time Beauty Advisor - SephoraLexington, KYAuthentic passion for beauty • Client-facing retail or service industry experience • Excellent written and verbal communication skills with the ability to influence in a clear and concise manner • Flexible availability to work days, nights, weekends and holidays. As Beauty Advisor, you will drive sales through an authentic passion for beauty and engage clients by identifying their needs with a consultative approach and ensure an excellent overall client experience.
Advisor, CRO & Fundraising Strategy (P3) Save The Children Federation IncAdvisor, CRO & Fundraising Strategy (P3)KY$91,800–$102,600 / yearAs part of the Supporter Growth team, this role serves as a subject matter expert on website optimization and multi-channel digital fundraising strategy, helping to achieve ambitious growth goals and improve financial and non-financial conversion across the full donor journey. Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families.
Advisor, Strategic Alliances (P3) Save The Children Federation IncAdvisor, Strategic Alliances (P3)Lexington, KY$91,800–$102,600 / yearSave the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Save the Children is offering the following salary ranges for this position, dependent on candidate location: Geo 1 - NY Metro, DC, and other locations with labor costs significantly above national average: Target Salary for this position is $91,800 - $102,600 base salary.
Lead Advisor, Enterprise Risk Management (P5) Save The Children Federation IncLead Advisor, Enterprise Risk Management (P5)KY$143,650–$160,550 / yearPartner with SLT Risk Owners to review evolving risk assessments; develop, document, and periodically refresh critical mitigation plans; identify emerging risks and potential new mitigations; and assess whether additional organizational support or resources are needed. Serve as an accessible resource and thought partner to teams across the organization, supporting risk‑informed decision‑making while ensuring the ERM function adds value and does not create unnecessary organizational drag.
Foster Programs System Coordinator (Academic Advisor III) Kentucky Community and Technical College SystemFoster Programs System Coordinator (Academic Advisor III)Versailles, KYProvide direct support to students in the Earn and Learn & Fostering Success Programs by: 1) Collaborating with local colleges and adult education centers in areas including, but not limited to financial aid, advising, faculty relations, and student services to insure the success of eligible former foster youth as they transition to adulthood; 2) Targeting student needs through assessment and case management, inluding monitoring progress in academics and paid work experience. Work with grant funder and internal departments to enroll eligible former foster youth in KCTCS academic/workforce programs or adult education.
NewAdvisor - Endzone and Loyalty (Front End) Dick's Sporting Goods IncAdvisor - Endzone and Loyalty (Front End)Lexington, KYDeliver a high-touch athlete experience by guiding athletes through checkout, loyalty programs, and services with confidence and expertise. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.
NewAdvisor, Global Medical Affairs Cardinal HealthAdvisor, Global Medical AffairsFrankfort, KYRemote$80,900–$103,950 / yearThe Advisor for Global Medical Affairs is a key strategic partner responsible for bringing clinical insights and strategic direction to pre-and post-market products enabling growth opportunities, strengthening product quality and customer satisfaction for Cardinal Health brand and Presource product categories. Serve as a clinical consultant and aligns clinical practice, product usage and user need to support, Marketing, Sales, Clinical Affairs, Research & Development, Biocompatibility, Sterility, Quality, Design Quality, Regulatory, and Post Market Surveillance.
Prestige Beauty Advisor Ulta Beauty IncPrestige Beauty AdvisorLexington, KYEnsure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging every guest, personalizing service to their needs, recommending complementary products and/or services, and informing guests of current promotions, events, and services within the store. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label.
Beauty Advisor Ulta Beauty IncBeauty AdvisorLexington, KYEnsure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest entering the store, personalizing service to their needs, answering questions about products and services, informing guests about promotions and sales, and recommending complementary Ulta Beauty products and/or services. The Beauty Advisor (BA) is responsible for providing an exceptional experience for all Ulta Beauty guests by engaging each guest to determine their individual needs, conducting cashier tasks, keeping fixtures stocked with merchandise, maintaining overall store cleanliness and completing tasks as assigned.
Financial Advisor - Gamma Omicron (Kentucky) Gamma Phi BetaFinancial Advisor - Gamma Omicron (Kentucky)KentuckyAttend financial department meetings, and, as requested by the chapter advisor, chapter business meetings, executive council meetings, executive council hearings, AHC meetings, nominating committee meetings and chapter officer retreats. Promote sound financial management practices by holding the chapter accountable to filing their IRS 990 or an extension by the deadline, creating and maintaining a chapter savings account, addressing old debt and adhering to all International Gamma Phi Beta Policies and Procedures.
Financial Advisor - Epsilon Sigma (Morehead State) Gamma Phi BetaFinancial Advisor - Epsilon Sigma (Morehead State)KentuckyAttend financial department meetings, and, as requested by the chapter advisor, chapter business meetings, executive council meetings, executive council hearings, AHC meetings, nominating committee meetings and chapter officer retreats. Promote sound financial management practices by holding the chapter accountable to filing their IRS 990 or an extension by the deadline, creating and maintaining a chapter savings account, addressing old debt and adhering to all International Gamma Phi Beta Policies and Procedures.
Academic Advisor Director University of KentuckyAcademic Advisor DirectorLexington, KY$57,158–$94,286 / yearJob Title Academic Advisor Director Requisition Number RE54588 Working Title Department Name 1B236:College of Engineering Advising Work Location Lexington, KY Grade Level 47 Salary Range $57,158-94,286/year Type of Position Staff Position Time Status Full-Time Required Education. The role is responsible for delivering high-quality, student-centered advising; monitoring academic progress and implementing targeted interventions; and supporting student success from entry through graduation.
Academic Advisor II University of KentuckyAcademic Advisor IILexington, KY$43,805–$70,075 / yearThe Academic Advisor II will work with students through direct one-on-one advising, including but not limited to providing information on course selection and registration, interpreting and explaining university and college policies and degree requirements, assisting students to identify skill interest and career options, and advising students on academic-related issues specific to that individual student. Job Title Academic Advisor II Requisition Number RE54726 Working Title Department Name 1B240: University Advising Work Location Lexington, KY Grade Level 44 Salary Range $43,805-70,075/year Type of Position Staff Position Time Status Full-Time Required Education.
Prestige Beauty Advisor Ulta Beauty, Inc.Prestige Beauty AdvisorLexington, KentuckyPart timeEnsure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging every guest, personalizing service to their needs, recommending complementary products and/or services, and informing guests of current promotions, events, and services within the store. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label.
Beauty Advisor Ulta Beauty, Inc.Beauty AdvisorLexington, KentuckyPart timeEnsure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest entering the store, personalizing service to their needs, answering questions about products and services, informing guests about promotions and sales, and recommending complementary Ulta Beauty products and/or services. The Beauty Advisor (BA) is responsible for providing an exceptional experience for all Ulta Beauty guests by engaging each guest to determine their individual needs, conducting cashier tasks, keeping fixtures stocked with merchandise, maintaining overall store cleanliness and completing tasks as assigned.
Human Performance Advisor Loyal Source Government Services LLCHuman Performance AdvisorKYDesign, implement, document, and provide oversight of human performance services for peak performance and reconditioning of SOF operators, while providing feedback to HP lead, POTFF lead, and chain of command. Minimum of 5 years of demonstrable accumulated experience in planning and coordination of sport- and/or mission-specific performance programs, with results in NCAA Collegiate, Olympic, professional sports, and/or SOF Operators settings.
HP Program Advisor Loyal Source Government Services LLCHP Program AdvisorKYMinimum of 5 years or more of demonstrable accumulated experience in developing long and short-range planning and coordination of sport- and/or mission-specific performance programs with results in NCAA Collegiate, Olympic, professional sports, and/or SOF Operators settings. Design, implement, document, and provide direct daily oversight of all human performance services for SOF operators, providing objective feedback to the HP lead, POTFF lead, and chain of command.