NewSenior Software Engineer (Data Engineering) Charles SchwabSenior Software Engineer (Data Engineering)Indianapolis, INDesign, develop, and maintain scalable data streaming pipelines using Java, Spring, and AWS & GCP native compute services (Cloud Functions, Cloud Run and GKE) and GCP Storage services (Google Storage, Cloud SQL and Pubsub). Do you want to be part of an enterprise data solutions team managing over 4 petabytes of data and building the next-generation analytics platform for a leading financial firm with over $10 trillion in assets under management?
NewSoftware Development Engineer JobotSoftware Development EngineerCarmel, IN$65–$80 / hourDevelopers at this level are building greater independence, taking ownership of small to medium-sized work items, and strengthening their core engineering skills across multiple application layers, including user interfaces, services, APIs, and data. Our teams include professionals across software engineering, product development, clinical informatics, research, and healthcare technology who share a commitment to reducing complexity and improving outcomes for patients and providers.
Technical Support Specialist Vaco LLCTechnical Support SpecialistIndianapolis, IN$60,000–$65,000 / yearDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Server Virtualization Platform Operations Engineer Eli Lilly and CoServer Virtualization Platform Operations EngineerIndianapolis, IN$64,500–$151,800 / yearOur current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women's Initiative for Leading at Lilly (WILL). The ideal candidate will play a critical role in maintaining system stability, automating operational tasks, and ensuring high availability for critical workloads, including leveraging modern AI automation tools (e.g., Claude Code, Codex, or similar) to improve efficiency and streamline engineering workflows.
NewServer Virtualization Platform Operations Engineer EXOS (formerly Sondhi Solutions)Server Virtualization Platform Operations EngineerIndianapolis, INOur client is seeking multiple Server Virtualization Platform Operations Engineers with experience supporting and managing enterprise VMware ESX-based Infrastructure as a Service capabilities both on-premises and in Microsoft Azure. The engineer will help improve platform availability, reliability, observability, and automation while supporting large-scale virtualization services and infrastructure operations.
Server Infrastructure and Platform Engineer Booz Allen HamiltonServer Infrastructure and Platform EngineerIndianapolis, IndianaOnsite : If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
SQL Server Database Administrator (DBA) Clinical ArchitectureSQL Server Database Administrator (DBA)Indianapolis, INThe role also includes DBA responsibilities such as managing on-premises SQL Server environments and cloud-based SQL platforms (including Amazon RDS, Azure Managed SQL Instances, and Google Cloud SQL), with a focus on availability, security, and overall platform reliability. The SQL Server Database Administrator (DBA) will play a critical role in delivering high-quality, reliable healthcare data solutions by partnering closely with Application Developers, Cloud Engineers, Implementation Architecture, and DevOps teams.
Server Administrator Arcwood Environmental, LLCServer AdministratorIndianapolis, IndianaFull timeWith deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes. This role will maintain responsibility for our cloud tenants, virtual servers, vendor appliances, and core infrastructure services while contributing to initiatives for system reliability, security and performance.
Server Administrator Heritage Environmental Services, LLCServer AdministratorIndianapolis, INThis role will maintain responsibility for our cloud tenants, virtual servers, vendor appliances, and core infrastructure services while contributing to initiatives for system reliability, security and performance. With deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes.
NewWindows Platform Operations Engineer EXOS (formerly Sondhi Solutions)Windows Platform Operations EngineerIndianapolis, INThe ideal candidate will bring strong enterprise Windows infrastructure experience, automation expertise, and a passion for advancing operational excellence through Artificial Intelligence Operations (AIOps), observability, and proactive infrastructure management. Leverage Artificial Intelligence-enabled automation tools such as Claude Code, Codex, or similar technologies to improve engineering workflows.
Windows Server Support Diverse Lynx, LLCWindows Server SupportIndianapolis, INActivities include: - installation, uninstallation of application softwares, application licensing, Services monitoring, Access management, access group management. Documentation and reporting · Server upgrades- Citrix, Windows, Net etc · coordinate with different vendors · Azure cloud platform support.
Senior Enterprise Systems Engineer Northwest Savings BankSenior Enterprise Systems EngineerINServer engineer should have knowledge of most core server infrastructure technologies including Active Directory objects, domains, sites and services, LDAP, DNS, DHCP, Kerberos, Group Policy, DFS, File Shares, IIS, Hyper-V, cloud technologies (Azure, Office 365, AWS), SAN storage, load balancing, clustering, and messaging platforms such as Exchange, Lync, Skype, and Teams. Telecom engineer should have working knowledge of most components within the Avaya telecommunication systems and contact center platforms including Workforce Optimization, Elite Multichannel, IVR/voice banking etc.
Engineer Akkodis Group AG.EngineerIndianapolis, IN$37–$41 / hourHands-on experience supporting Azure cloud environments, Citrix platforms, access management, vendor coordination, and enterprise application support. Engineer Job Responsibilities include: Provide 24x7 support for enterprise applications, Windows servers, Citrix environments, and end-user workstations to ensure business continuity.
Infrastructure Engineer - IT Solutions - Indianapolis, IN American StructurepointInfrastructure Engineer - IT Solutions - Indianapolis, INIndianapolis, INThe ideal candidate will have a proven track record in managing and optimizing enterprise-level systems, with strong expertise in Windows Server administration, VMware virtualization, Citrix technologies, Cisco networking, Check Point firewalls, Microsoft Intune, mobile device management (MDM), and Ivanti Endpoint Management. Manage Microsoft Intune for mobile device management (MDM) and mobile application management (MAM), including policy configuration, device enrollment, compliance monitoring, and application deployment for iOS, Android, and Windows devices.
NewGlobal IT Infrastructure - Data Center Engineer SMC CorpGlobal IT Infrastructure - Data Center EngineerNoblesville, INPractical experience with VCF, VMware vSphere 7 (6.5+) (including multiple sites / clusters, host profiles, customizations), vMotion, VMware ESXi, vCenter, vROPS, Horizon, IDPA, NSX, NSX-T, VDI deployment, configuration, and maintenance in production environments. Partnering with the IT Leadership team, the Global IT - Data Center Engineer will ensure that Data Center infrastructure availability, performance, and stability support SMC's strategic goals.
NewTeleservices Engineer/Architect, Journeyman P30 FEDITC, LLCTeleservices Engineer/Architect, Journeyman P30Indianapolis, INMaintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC'S Client(s)/Customer(s)/Prime contractor(s). FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country.
NewSystems Engineer EndeavorSystems EngineerIndianapolis, IN$82,000–$92,000 / yearThis role executes the technical work required to deliver new infrastructure, system, and cloud solutions in accordance with project scope and approach, and serves as a knowledge‑sharing and escalation resource for associate engineers participating in project delivery. Education and ExperienceBachelor's degree in information technology, Computer Science, or related field; or equivalent professional experience.5–7 years of IT experience in an MSP or similar environment; experience with Windows Server, Active Directory, Group Policy, and DNS/DHCP required.
IT Systems Engineer Designworks TalentIT Systems EngineerIndianapolis, IndianaMicrosoft Intune for mobile device management (MDM) and mobile application management (MAM) - Manage while supporting policy configuration, device enrollment, compliance monitoring, and application deployment for iOS, Android, and Windows devices. Ivanti Endpoint Management - Administration for asset inventory, patch management, software deployment, OS deployment, and remote support, ensuring compliance with corporate security policies.
Senior IT Systems Engineer LucidWorks IncSenior IT Systems EngineerIndianapolis, INRemoteBrands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Skill in translating complex systems scripting, automation, and documentation requirements into precise AI prompts to accelerate IT engineering workflows, with sound judgment about what system credentials and sensitive infrastructure details may not enter any AI tool.
Sr. Infrastructure Engineer Arrow Electronics IncSr. Infrastructure EngineerINRemote$102,900–$140,360 / yearCollaborate with a diverse group of global infrastructure engineering/operations, security, application, and database teams on designing new processes, workflows, and solutions to automate application and infrastructure delivery to provide faster time to market for applications. A Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.
NewNetwork Engineer II City of Indianapolis INNetwork Engineer IIIndianapolis, IN$63,793.60–$72,592 / yearTechnical Experience should include proficiency of the following technologies: Microsoft Technologies (SQL Server Data Tools, Windows 10, Windows Server 2012 or later, Office - Word, Excel and PowerPoint); Disaster Recovery Planning; Project Planning; Cat5e cable termination; and data center fiber optic practices. Technical Experience should include an introductory level of the following technologies: Installation and configuration of physical and virtual servers; Installation and Configuration of Cisco routers, switches and related equipment; V Sphere; Cloud Computing; Firewalls; Backup Administration; Privacy and Security Administration.
Senior SCADA Engineer, EPC (Remote) SOLV Energy LLCSenior SCADA Engineer, EPC (Remote)INRemote$125,114–$166,402 / yearIn addition, candidate introductions or resumes can only be submitted to our internal talent acquisition recruiting team if a signed vendor agreement is already on file and the third-party recruiter or agency has received formal instructions from our internal talent acquisition team to submit candidates for a particular job posting. Own end-to-end PPC implementation on assigned projects, including programming, hardware/software integration, factory acceptance testing, and site acceptance testing to meet ISO, utility, and customer requirements.
Manager - ASM Patching Engineer Deloitte Touche Tohmatsu LtdManager - ASM Patching EngineerIN$148,200–$292,300 / year7+ years of experience overseeing patching or remediation across Windows, Linux, middleware, endpoints, or applications using tools such as BigFix, Microsoft Endpoint Configuration Manager, Red Hat Satellite, Windows Server Update Services, Tenable, Rapid7, or Qualys. The Cyber Defense & Resilience team works with clients to design, implement, and operate programs that help protect critical assets, support digital transformation, and respond to evolving threats.
Digital Solutions Engineer RocheDigital Solutions EngineerIndianapolis, IndianaRemoteThe Digital Solutions Engineer provides technical advice to support a variety of post-sales activities, including installation, testing, integration, and maintenance of Roche Diagnostic Commercial (RDC) products. Additionally, you are comfortable coordinating the activities of others, networking with internal and external senior personnel in your area of expertise, and networking with key contacts outside your area of expertise.
NewStorage and Virtualization (Systems Engineer) Indiana University FoundationStorage and Virtualization (Systems Engineer)Indianapolis, IN3 years of experience in multi-site storage infrastructure (including Tier1 NVMe Fiber channel Storage arrays, Tier2 Fiber channel Storage arrays, object storage infrastructure, especially S3 compatible object storage, and Network Attached Storage infrastructure). 3 years of experience in Storage Array Administration (including managing multi-pebibyte storage infrastructure including capacity and performance, LUN allocations for complex cluster configurations, and troubleshooting performance in a storage area network (SAN)).
Digital Solutions Engineer F. Hoffmann-La Roche LtdDigital Solutions EngineerIndianapolis, INRemote$85,900–$159,500 / yearThe Opportunity: The Digital Solutions Engineer provides technical advice to support a variety of post-sales activities, including installation, testing, integration, and maintenance of Roche Diagnostic Commercial (RDC) products. Additionally, you are comfortable coordinating the activities of others, networking with internal and external senior personnel in your area of expertise, and networking with key contacts outside your area of expertise.
IT Systems Engineer Judge GroupIT Systems EngineerWilliams Creek, IN$100,000–$120,000 / yearBy providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. App Delivery: Manage Citrix infrastructure (Virtual Apps and Desktops) and NetScaler (ADC) appliances to provide seamless remote access for engineering staff.
Production Support Engineer I Techtronic Industries North America, Inc.Production Support Engineer IGreenwood, INEstablish strong business relationships (purposefully practice relationship management), communicate planned and unplanned outages effectively, and work with vendors, business partners, and IT to determine the most effective solution for Milwaukee Tool. + Ensure timely resolution of assigned tickets by focusing on meeting or exceeding SLAs, addressing “on hold” tickets, and prioritizing tickets open for more than 30 days.
Associate Systems Engineer Allison Transmission Holdings IncAssociate Systems EngineerIndianapolis, INThis role assists with day-to-day administration, monitoring, patching, backup, and troubleshooting activities while developing technical depth across server, storage, virtualization, cloud, and automation platforms. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide.
Systems Engineer KSMSystems EngineerIndianapolis, IndianaPlay a key role in the execution of complex infrastructure projects and core services such as server migrations /deployments, client onboarding, security initiatives like disaster recovery testing, Active Directory, and enterprise file systems. At KSM, your contributions matter – not just to the firm, but to your colleagues, clients, and the communities we serve across the U.S. If you’re looking for a place where you can do meaningful work, build lasting relationships, and grow in ways that align with what’s most important to you, we’d love to meet you.
Production Support Engineer I Milwaukee Electric Tool CorpProduction Support Engineer IGreenwood, INEstablish strong business relationships (purposefully practice relationship management), communicate planned and unplanned outages effectively, and work with vendors, business partners, and IT to determine the most effective solution for Milwaukee Tool. Ensure timely resolution of assigned tickets by focusing on meeting or exceeding SLAs, addressing "on hold" tickets, and prioritizing tickets open for more than 30 days.
Computer Systems Engineer - I (Computer Network Architect) BarbaricumComputer Systems Engineer - I (Computer Network Architect)Camp Atterbury, INDemonstrated experience in designing and configuring computer networks including routing, switching, firewalls, DNS, active directory, VPNs, VLANs, SANs utilizing bare metal and virtualized systems. Barbaricum is seeking a Computer Systems Engineer I (Computer Network Architect) to support the design, implementation, and maintenance of cyber range and computer test bed environments for Department of Defense (DoD) missions.
Operations Engineer (Internal + SaaS) Clinical ArchitectureOperations Engineer (Internal + SaaS)Indianapolis, INThe Operations Engineer will work closely with Engineering, DevOps, Security, and Client Support teams to enable successful client deployments while not directly managing client-hosted environments. This role is responsible for the implementation, operation, and ongoing support of internally facing systems and Clinical Architecture's SaaS environments, which support both internal teams and client-delivered solutions.
System Engineer Allison Transmission Holdings IncSystem EngineerIndianapolis, INJob Description: Primary Purpose of Role: Independently administers and supports core datacenter and cloud services that enable business operations globally. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide.
Consultant - ASM Patching Engineer Deloitte Touche Tohmatsu LtdConsultant - ASM Patching EngineerIN$100,400–$197,900 / year2+ years of experience executing patching or vulnerability remediation across Windows, Linux, middleware, endpoints, or applications using tools such as BigFix, Microsoft Endpoint Configuration Manager, Red Hat Satellite, Windows Server Update Services, Tenable, Rapid7, or Qualys. The Cyber Defense & Resilience team works with clients to design, implement, and operate programs that help protect critical assets, support digital transformation, and respond to evolving threats.
NewSoftware Engineer CVS Health CorpSoftware EngineerIN$64,890–$173,040 / yearYou will contribute to a platform that provides: Self-Service Data Ingestion - Help build the UI and backend that empowers application teams to register Kafka topics, update schemas, and ingest data, reducing lead times from weeks to minutes. Working alongside senior engineers, you will help modernize how data is accessed and managed - enabling teams across the company to work with their data through the user-friendly tools you help build.
ETL/Data Engineer VergenceETL/Data EngineerIndianapolis, INRequired Qualifications: • Deep hands-on expertise with Azure Data Factory: pipelines, datasets, linked services, triggers, parameterization, mapping data flows, and all three Integration Runtime types (Azure, Selfhosted, SSIS). • Deep hands-on expertise with Azure Data Factory: pipelines, datasets, linked services, triggers, parameterization, mapping data flows, and all three Integration Runtime types (Azure, Selfhosted, SSIS).
NewLead Software Engineer HealthPlanOne LLCLead Software EngineerINThe Lead Software Engineer will collaborate with cross-functional teams to design, build, and enhance scalable solutions supporting agent sales and business operations, while driving best practices in software architecture, code quality, and agile delivery. NET (Core/9), with hands-on experience across a diverse suite of applications including Blazor, Razor Pages, legacy WebForms, WCF, and Worker Services.
NewSenior Full Stack Software Development Engineer CVS Health CorpSenior Full Stack Software Development EngineerIN$83,430–$222,480 / yearAdditionally, you will build an AI-powered analytics platform that allows analytics teams to automatically generate semantic layers and data models for use by analytic agents, accelerating time-to-insight and reducing manual dependencies. About this Role: This is a high-impact, high-autonomy role suited for a detail-oriented and collaborative individual who thrives on ownership, knows how to apply best practices, and can independently design, build, and maintain production-grade software.
Principal Customer Solutions Engineer Rocket SoftwarePrincipal Customer Solutions EngineerIndianapolis, INRemoteThe Customer Solutions Engineer a highly skilled Mainframe Modernization Senior Consultant to provide technical support and/or leadership in the creation and delivery of technology solutions designed to support our Customers’ Digital Transformation. + Relevant Business and IT Architecture Certifications such as, AWS Solution Architect Professional, Microsoft AZURE Solution Architect, Google Cloud Certification; Scaled Agile Framework (SAFe) etc.
Cyber Full-Stack Technical Software Engineer Deloitte Touche Tohmatsu LtdCyber Full-Stack Technical Software EngineerIndianapolis, IN$122,000–$240,500 / yearExperience with one of the following Frontier GenAI Platforms: Anthropic, Google or Open AI, including hands on experience with one of the following key platforms/products; Claude API, Claude for Enterprise, tool use, extended thinking, Claude Code, Gemini API, Vertex AI Agent Builder, Grounding, Google Workspace integration, GPT-4o, Assistants API, Responses API, OpenAI Agents SDK. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Lead Network Engineer Delan Associates, IncLead Network EngineerEvansville, IN or Baltimore, MD, INF5 BIG-IP DNS (GTM) Administration Provisioning and configuration of BIG-IP DNS/GTM Wide IP configuration and validation NGINX Plus NGINX Plus administration and support High-availability (HA) NGINX deployments Production application delivery environments Custom server farm configuration NGINX troubleshooting and optimization DNS load balancing and traffic management Troubleshooting DNS and GTM services BIG-IP DNS software upgrades. * In addition to F5 expertise, the consultant must possess extensive NGINX Plus experience, including NGINX as a Service (NGINXaaS) in Azure, Azure Load Balancers, high-availability NGINX deployments, custom server farms, and production application delivery environments.
Cloud Engineer (AWS & Azure Multi-Cloud Specialist) EXOS (formerly Sondhi Solutions)Cloud Engineer (AWS & Azure Multi-Cloud Specialist)Indianapolis, INManagement (IAM/Entra AD, RBAC), network security (VPC/VNet, Security Groups/NSGs), encryption, and compliance controls across both cloud providers. Kubernetes (e.g., AWS EKS, Azure AKS) and implement serverless solutions (e.g., AWS Lambda, Azure Functions) to optimize performance and cost.
Sr Unified Network Engineer - Cisco and Azure Networking - Hybrid Community Health NetworkSr Unified Network Engineer - Cisco and Azure Networking - HybridIndianapolis, INKnowledge and experience with Microsoft Azure networking like VNETs, SNETs, UDRs, peering, route server, EspressRoute and Cloud Shell, Bicep or Terraform automation tools. As a member of the Unified Network Engineering team, provides management, support and participates in upgrading activities for Cisco network systems and Azure networking.
DevSecOps Engineer MaximusDevSecOps EngineerIndianapolis, INFull timeProvides Development, Security, and Operations (DevSecOps) areas of incident response, vulnerability scanning and management, problem management, certificate management, penetration testing, password policy management, data analysis of network security, remediation patching coordination, and compliance efforts. Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Sr Cloud Security Engineer inSync StaffingSr Cloud Security EngineerIndianapolis, INConfigures and manages AWS security services including IAM, Security Hub, GuardDuty, CloudTrail, Config, KMS, WAF, and Shield to maintain continuous security monitoring and threat detection. Implements and maintains container security for ECS and Kubernetes (EKS) environments, including image scanning, runtime security monitoring, RBAC configuration, and network policy enforcement.
GVC Cloud Nightforce Support Engineer (US Citizen Only) Salesforce IncGVC Cloud Nightforce Support Engineer (US Citizen Only)Indianapolis, IN$80,900–$122,300 / yearThe GovCloud Nightforce Support Engineer is a customer-focused expert and is responsible for GovCloud/US Only Support handling and execution of all Severity cases and chat across Service Cloud, Sales Cloud, Industries, Agentforce, Data Cloud, Marketing Cloud, MuleSoft, Revenue Cloud, OwnBackup, and Tableau Next, as well as implementing and finding ways to prevent customer issues through proactive support and monitoring. As a member of the Nightforce Support team, this Support Engineer is technically competent and has the opportunity to expand their skills across multiple Salesforce products, is business oriented and highly customer centric, with opportunities for cross-cloud certifications and specialized government cloud expertise development.
Broadcast Engineer Lead TEGNA IncBroadcast Engineer LeadIndianapolis, INRegardless of participation in TEGNA medical plans, ALL employees and their eligible family members receive nine free virtual doctor's appointments with a physician through Teladoc, and 12 free annual therapy sessions with a licensed clinician through Spring Health. System Maintenance: Maintain and upgrade infrastructure including servers, storage, workstations, network systems, and assist with facilities coordination of HVAC, UPS, and backup power.
Proactive Monitoring Engineer - GovCloud (US Citizen Only) Salesforce IncProactive Monitoring Engineer - GovCloud (US Citizen Only)Indianapolis, IN$75,000–$113,500 / yearAnnual Technical Health Reviews (ATHRs): Partner with Customer Success Managers (CSMs) and deliver Annual Technical Health Reviews (ATHRs) to GovCloud clients, providing valuable insights into their system's performance, identifying areas for optimization, and discussing agreed-upon monitoring plans. Key Event Monitoring (KEM) & Collaboration: Partner with Customer Success Managers (CSMs) and other internal teams to manage customer expectations, coordinate key event monitoring, and provide support for high-severity cases with urgency and technical expertise.
Signature Support Engineer Salesforce IncSignature Support EngineerIndianapolis, INThe Signature Support Engineer (Technical) The Signature Support Engineer (Technical) is a customer-focused expert and is responsible for Salesforce.coms Signature Support handling and execution of Severity 1 and 2 cases, as well as, implementing and finding ways to prevent customer issues through proactive support and monitoring. Participation in Signature Support project work, including but not limited to; envisioning and building new monitoring and/or reporting tools, creating or improving existing processes/procedures, as well as developing/providing additional "white glove" support practices associated to incident prediction and prevention capabilities.