Milwaukee, WI30+ days ago
Ship sales material out to participants and fulfill orders as they come in; Support execution of our student motivation program, including communication and fulfillment; Responsible for invoicing all sales department products and collection of delinquent accounts; Assist in maintaining weekly and period-end sales inventory; Report writing, running, and distribution to multiple parties; Follow-up on missing or damaged shipments and log and submit FedEx claims; Assist with overall team needs and special projects as directed by the Director; What we are looking for:
- Possess strong interpersonal and verbal communication skills by communicating clearly and effectively;
- Demonstrate strong writing, editing, and proofreading skills;
- Ability to communicate and build relationships with corporate staff, theatre associates and outside organizations;
- Willingness to work overtime during occasional weekends, peak sales periods, some holidays, and during major promotions.
What you will be doing:
- Responsible for order fulfillment of Gift Cards, Movie Tickets, Concession Packages, Student Motivation Passes, Merchandise, Passport Vouchers and more;
- Processes, monitors, and facilitates all orders through the entire order fulfillment process using multiple programs;
- Respond to customer inquiries via phone, email, and shared inboxes with a high level of service;
- Responsible for managing multiple Shared Email inboxes and phone lines;
- Identify, troubleshoot, and resolve order issues, including missing, damaged, or potentially fraudulent transactions in collaboration with internal teams (Accounting, Security, etc.);
- Partner closely with the Guest Service team to support customer needs and provide backup coverage;
- Assist with the fundraising ticket sales program.