Niagara Falls, NY30+ days ago
Responsibilities: • Lead team with best practices • Provide a remarkable guest experience • Demonstrate the ability to work in all Front of House positions • Know all basic food prep • Responsible for knowing what to do when the computer/register fails • Count and verify registers and coupons • Responsible for party trays and taking orders properly • Demonstrate the ability to train others in "Recipe for Service" (CORE 4 + Required Service Behaviors) • Must be able to read and interpret CEM reports • Demonstrate the ability to do "Service Checks" and Coach for results (check for core 4, check for the recipe for service, check for 2nd-mile service and required service behaviors, ACES in their places) • Must understand and be able to train on How to satisfy a disappointed customer (L.A.S.T.) • Generate reports from the register (sales, cashier closes, paid out, pickups, deal with fake money, deal with fake coupons) • Demonstrate the ability to close a shift and code end of shift items properly • Must understand how to deal with customer/employee injuries (SEDGWICK) • Do Walk-Thru's with Leaders (ensure restroom, dining room, front line, parking lot cleanliness, ensure all team members are in proper uniform, play-land, speed of service) • Know and be able to train on all policies. Characteristics: • Team Mindset • Work with the existing team well • Integrity • Heart • Supports vision of the restaurant • Leads by example • Builds relationships • Good communication • Able to take vision, goals, core values and all information from leaders and communicate to each team member • Servant Leadership - Serve the team members in the kitchen who in turn serve front line who in turn serve our guests.