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Position Overview: The Retail Zone Team Leader is required to provide guidance and direction for the successful operation of a particular zone of the overall retail sales floor of a store location. The Retail Zone Team Leader oversees a team that is passionate about merchandising and selling merchandise, as well as ensuring an exceptional associate and customer experience.

Ollie's Bargain Outlet, Inc.

Zone Team Leader

Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. What You Need To Succeed Minimum Qualifications• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.• 1 year of experience in customer service.• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).• Experience providing direction or supervision to teams (with or without direct report responsibility).• Experience supporting or participating in the process of training, mentoring and developing associates.•

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