p>What your day-to-day will look like: • Support Sales with managing the branches key accounts • Enter loads and confirm notes about the status of shipments • Schedule pickup and delivery appointments with warehouses and customers • Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments • Handle any issues that arise on shipments and share information and updates with the customer • Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete • Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group • Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting • Monitor report cards.
It'd be great if you also have:
• 1 year of sales or customer service experience • 1 year of related experience and/or training, and a general understanding of the transportation industry • Solid attention to detail and follow-up skills with experience identifying and resolving problems.