Oversee all aspects of the training process for line technicians both new and recurrent • Coordinate scheduling and time-off requests for the line service department • Facilitate monthly safety meetings and ensure compliance with all company directives • Oversee the product integrity procedures including daily, monthly and quarterly checks • Ensure all equipment is maintained and all required service and safety checks and directives are completed • Work with the customer service manager to provide a premium customer service experience • Handle customer requests and follow up to ensure customer satisfaction • Relationship building with customers and tenants, both internal and external • Handle customer complaints and/or objectives on service and provide follow up. Other qualities include but are not limited to: strong interpersonal management skills, effective time management, experience in project management, ability to read and comprehend general business documents, professional reports, technical procedures or government regulations, and the ability to effectively present information and respond to questions from department managers, co-workers, customers, and the general public.