li>Performs various administrative support activities: enters, updates, and retrieves information from databases; enters law enforcement information into databases; maintains communication logs; queries data bases upon request; researches warrant information, driver's licenses and tags; submits information to appropriate staff; replenishes various forms, changes computer paper, and shreds confidential material; disseminates information to various departments; taking repossession and vacation notices; completes, prepares, processes, and/or files a variety of forms, teletypes, legal documents, requests, reports, correspondence, and other documentation associated with the daily routine of the position; and maintains files and administrative records. Receives calls on the County's emergency 911 system, including emergency TDD calls, and language lines: obtains information from callers; works to keep caller calm; maintains conversation with caller to obtain/verify pertinent information, to administer pre-arrival instructions in accordance with Emergency Medical Dispatch (EMD) guidelines, and to provide comfort until assistance arrives; re-establishes calls on 911 hang-ups; monitors status of response; confirms address of incident and references the MSAG and maps; and contacts wrecker services and utility companies as needed.