Key ResponsibilitiesReview, research, and resolve customer chargebacks and deductions across multiple systems and portals in a timely and accurate mannerSubmit disputes, manage follow-ups, and re-disputes to maximize revenue recoveryEnsure compliance changes and updates made by customers are communicated in timely mannerTrack and reconcile payments related to chargebacks, deductions, and overagesValidate deductionstied to trade promotions, MDF, co-op, and other customer programs by reconciling customer claims against approved amounts, accruals, and program termsEnsure accurate coding and financial alignment with general ledger requirementsSupport timely and accurate revenue recognitionGather and compile required documentation from internal systems and external portals to support disputesStrengthen dispute submissions to improve recovery success ratesCross-Functional Issue ResolutionPartner with Sales, Finance, Operations, and Warehouse teams to investigate shipment, fulfillment, pricing, and billing discrepancies, and to resolve customer disputes at the sourceCommunicate issues, escalations, and trends to management and stakeholdersAnalysis & Process ImprovementIdentify trends and recurring issues across deductions, chargebacks, customers, and locationsInvestigate root causes and recommend process improvements that reduce future deduction volume, shorten dispute cycle time, and protect marginSupport documentation and continuous improvement of workflows and processesQualificationsBachelor's degree in Finance, Accounting, Business, or a related field; or equivalent professional experience considered in lieu of a degree3+ years of direct experience managing chargebacks, deductions, or AR in a high-volume environment (CPG, retail, or e-commerce experience — including Amazon, Walmart, Target, Costco, or similar retailer chargebacks — strongly preferred)Working knowledge of chargebacks, deductions, accruals, and GL alignment, including how trade promotions, co-op/MDF, and rebate programs flow through revenue, cost of sales, and gross-to-net reportingStrong analytical and problem-solving skills with the ability to exercise independent judgement, investigate financial discrepancies, and resolve complex issues with minimal supervision. Advanced Microsoft Excel skills (pivot tables, lookups, large-dataset analysis) and hands-on experience with ERP and deduction-management platforms; NetSuite and High Radius strongly preferred, plus retailer portals (SPS Commerce, Vendor Central, Retail Link, or similar)Ability to work across multiple systems, prioritize competing demands, and manage a high volume of transactions while maintaining accuracy and meeting deadlinesFamiliarity with retailer compliance requirements (routing guides, ASN/EDI, OTIF) and a track record of owning recovery outcomesStrong communication skills with the ability to collaborate effectively across internal teams and external partnersApplicants must be legally authorized to work in the United States at the time of hire and must maintain work authorization for the duration of their employment.