Replenish merchandise and participates in monitoring of floor stock to assure appropriate inventory is available for customers Completes necessary housekeeping to present a clean and orderly store at all times Fill out all paperwork correctly and efficiently Provides information regarding contract specifications and products associated with contract Handle irate customers in a professional courteous manner Assist with answering product questions and providing information over the phone Communicates and works closely within and outside retail department to assure customer needs are met with 100% accuracy Adhere to company mission, policies, procedures, and practices WHAT YOU WILL BRING High School diploma or GED Friendly, outgoing, and helpful demeanor Previous retail or customer service experience a plus. Answer customer's inquiries to include questions on price, quality, fabric type, specifications, and usability of merchandise Up-sell customers on other products, and recommends add on items to enhance the customer's order Set up advertising displays and folds and arranges merchandise to promote sales.