Organizes energizing team briefings and ensures consistently high level of motivation Performs individual Monthly and yearly performance assessment with all team members Shadows sales on the floor to coach the team, identifies training needs, implements training, and leads individual development plan with consistent follow-up Leads all Recruitment and induction of team and ensures successful coordination with HR department Leads by exemplarity, ensures good team spirit, and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact Is an active member of Store Managers community: shares best practices, asks, and provides support Is able to work open availability including nights, weekends, and holidays. At least 5+ years of retail management experience with a specific focus on concession business management Min 10 years of experience in luxury retail Operationally strong, able to translate strategies into operational plans Strong entrepreneurial spirit, leadership skills and sales skills Team player with good interpersonal competences and empathy Excellent communicator who is passionate in building relationship and networking, with strong social skills Ability to positively lead, coach and develop talents / team members from different backgrounds Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business Strong sense for client satisfaction, luxury experience, etiquette, and human behavior.