NewProject Manager - Construction - Chicago JobotProject Manager - Construction - ChicagoChicago, IL$100,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. A minimum of 3 years of experience as a Project Manager in the Construction industry, with a focus on ground-up commercial and retail construction projects, including Big Box Retail, Health Club, Restaurants, etc.
Senior Project Manager - Construction - New Construction JobotSenior Project Manager - Construction - New ConstructionChicago, IL$120,000–$170,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Job Details: We are seeking a highly skilled and experienced Senior Project Manager to lead our multifamily construction projects.
Project Manager (Carpentry) JobotProject Manager (Carpentry)Posen, IL$110,000–$150,000 / yearWe are a mid-sized commercial contractor specializing in interior construction trades — including carpentry, framing, drywall, acoustical ceilings, doors & frames, and associated finishes — for a variety of projects such as commercial build-outs, healthcare facilities, retail, and office interiors. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Junior Project Manager - Construction - Multifamily JobotJunior Project Manager - Construction - MultifamilyChicago, IL$90,000–$110,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Project Manager - Construction - Multifamily JobotProject Manager - Construction - MultifamilyChicago, IL$100,000–$130,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. As a reputable General Contractor, our company is involved in various construction projects, including ground-up, multifamily, commercial, commercial, and more.
NewTraveling Superintendent (Retail Construction) JobotTraveling Superintendent (Retail Construction)Oakbrook Terrace, IL$120,000–$160,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are seeking an experienced Traveling Superintendent to lead field operations on large-scale big box and retail construction projects, including ground-up builds, expansions, and remodels for nationally recognized retailers.
NewProject Manager (Tenant Interiors) JobotProject Manager (Tenant Interiors)Chicago, IL$100,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. As an Project Manager specializing in Tenant Interior projects you will play a critical role in ensuring our clients' needs are met and our projects are completed on time and within budget.
NewAssistant Project Manager (Ground Up Projects) JobotAssistant Project Manager (Ground Up Projects)Elmhurst, IL$85,000–$115,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Headquartered in the Chicagoland area, this company specializes in ground-up and interior construction across a variety of sectors including commercial, retail, healthcare, hospitality, education, and public sector developments.
NewAssistant Project Manager (Downtown TI Projects) JobotAssistant Project Manager (Downtown TI Projects)Chicago, IL$80,000–$105,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Known for their collaborative approach, this company prides itself on delivering high-quality construction services while fostering long-term relationships with clients, partners, and subcontractors.
Senior Project Manager (Downtown Design Build GC) JobotSenior Project Manager (Downtown Design Build GC)Chicago, IL$100,000–$155,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. If you are a self-motivated and experienced Senior Project Manager looking for an exciting and challenging opportunity in the Construction industry, we encourage you to apply for this position.
Construction Project Manager JobotConstruction Project ManagerBlue Island, IL$100,000–$130,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our team of experts work to develop and build a variety of projects across the Midwest, with a focus on commercial, education, retail, health-care, and specialty markets.
Construction Project Manager — Ground Floor Opportunity JobotConstruction Project Manager — Ground Floor OpportunityNaperville, IL$120,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Project Manager (Construction) JobotProject Manager (Construction)Gurnee, IL$90,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. As a Project Manager, you are the leader of multiple simultaneous projects and are accountable for every aspect of a project’s success throughout the project lifecycle.
Project Manager - Retail Construction Michael Page USAProject Manager - Retail ConstructionRosemont, IL$120,000–$145,000 / yearFull timeKnown for delivering complex, technically demanding facilities, the firm offers a highly collaborative culture, strong repeat-client relationships, and significant opportunities for leadership growth as the data center sector continues to scale. Join a well-established, mid-sized General Contractor with over two decades of success in the Chicagoland market and a rapidly expanding pipeline of mission-critical and data center projects heading into 2026-2027.
Associate National Account Manager Company ConfidentialAssociate National Account ManagerChicago, ILFull timeBuild and maintain strong working relationships with 7-Eleven Field Operations Advisors (FOAs) and field leadership teams to support executional alignment and account objectives. The Associate assists in customer engagement, internal alignment, and day-to-day account operations to help drive volume, revenue, and overall account performance.
NewRetail Operations Manager PetSmartRetail Operations ManagerChicago, ILAccountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner. Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.
Territory Manager II Company ConfidentialTerritory Manager IIChicago, ILFull timeWith a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. This role uses facts, analytics, and market intelligence to influence customer decisions, drive distribution, and deliver measurable top and bottom-line growth and grow market share.
NewPart Sales Manager – Part Time AutoZonePart Sales Manager – Part TimeChicago, ILParts Sales & Inventory Management – Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising. Teamwork – Work collaboratively with store staff and commercial department leaders to maintain seamless operations and customer service excellence.
Sales Manager eCommerce - Walmart Medline IndustriesSales Manager eCommerce - WalmartNorthfield, IL$79,000–$119,000 / yearFull timeFormulate and execute annual sales, digital marketing, and promotional strategies/plans for Walmart and Sam's Club; focus on product offering, promotional plans, digital marketing, pricing/programming, online discoverability, content optimization, and online ratings & reviews. Actively work and participate cross-functionally with the Sales Strategy, Product Management, Performance Marketing, Inventory Management, and Customer Operations Teams to ensure appropriate support for the business is actively provided.
Sr. Product Manager - Beauty Cotton & Casting Medline IndustriesSr. Product Manager - Beauty Cotton & CastingChicago, IL$101,000–$152,000 / yearFull timeIntermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font). Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Sr. Sales Manager Ecommerce - Amazon Medline IndustriesSr. Sales Manager Ecommerce - AmazonNorthfield, IL$92,000–$138,000 / yearFull timeFrom daily business management, cross-functional internal and external engagement in support of your business, active customer management and negotiation, you will own the customer relationship for Medline and Amazon, along with the total business’s performance, within a broader eCommerce team that is dedicated to accelerating commercial strategies through a fusion of analytical insights and strategic partnerships, internally and externally. Monitors the competitors' brands and products as well as our market share, competitor market share, and target market share to understand shopper trends and opportunities and communicating to appropriate Sales, Performance Marketing, and Product Management.
NewAssistant Manager Big City Optical LLCAssistant ManagerOak Brook, IL$22–$25 / hourp>The assistant manager assists the General Manager with developing and managing promotions, ordering merchandise and managing all operational aspects of running the business. In addition to the day-to-day tasks, the assistant manager will hire and train sales associates to work on the floor as well as be adept at organizing and solving problems.
NewSales Development Manager Ecolab Inc.Sales Development ManagerSchaumburg, IL$84,300–$126,400 / yearYou will drive sales and attain budget goals by leveraging prospecting, cold calling, and networking skills to target restaurants, hospitals, hotels, retailers, food and beverage plants, schools, and nursing homes to offer the most effective B2B pest elimination programs in the United States. This is a field-based position covering a 120 radius and may require travel to the following locations and surrounding areas:Northwest IL- Des Plaines, Arlington Heights, Schaumburg, Elk Grove, Barrington, Crystal Lake, Carol Stream, Elgin, Rockford.
NewRetail Sales Associate – Part Time AutoZoneRetail Sales Associate – Part TimeOrland Park, ILInventory Management & Store Operations – Restock merchandise, maintain organization, and follow proper point of sale procedures, loss prevention policies ensuring proper financial management. Sales & Metrics Mindedness – Recommend products, services, and promotions to enhance customer experience, while contributing to sales goals and store performance metrics.
NewRetail Key Carrier Coordinator HomeGoodsRetail Key Carrier CoordinatorHoffman Estates, IL$17–$17.50 / hourKey Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
NewManager, Customer Business Treehouse FoodsManager, Customer BusinessOak Brook, IL$101,600–$152,400 / yearAn employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics and business or organizational needs. Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform - DevelopU - with more than 10,000 free courses to support you along the way.
NewRetail Key Carrier Coordinator MarshallsRetail Key Carrier CoordinatorDowners Grove, IL$17–$17.50 / hourKey Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
NewBrand Manager - Brand Growth & Innovation - Huggies Diapers Kimberly-ClarkBrand Manager - Brand Growth & Innovation - Huggies DiapersChicago, ILRemote$140,320–$173,360 / yearThis role sits within the BG&I organization and owns end-to-end innovation delivery—from early concept development through readiness for commercialization—while ensuring execution through Kimberly-Clark’s Brilliant Execution framework. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.
NewSenior Associate Brand Manager, Content & Connections - Kotex® Kimberly-ClarkSenior Associate Brand Manager, Content & Connections - Kotex®Chicago, ILRemote$140,320–$173,360 / yearIn this highly collaborative role, you’ll partner with cross-functional team, including Business Delivery, Agency partners, Search & Content, CEX & Digital, Marketing Operations, and Design, to bring the Kotex® brand to life across every touchpoint. Based in the Chicago Commercial Center with a hybrid work arrangement and reporting to the Content & Connection Leader, you’ll bring strategic leadership across media, design, and owned platforms to fuel consumer love and brand equity.
NewSenior Associate Brand Manager Kimberly-ClarkSenior Associate Brand ManagerChicago, IL$116,380–$143,740 / yearFor Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers. The Senior Associate Brand Manager leads key initiatives related to marketing planning and execution and is accountable for results delivery within Kimberly‑Clark’s Feminine Care business.
Brand Manager Kimberly-ClarkBrand ManagerCicero, IL$37.50–$45 / hourp>For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers. See SonicJobs Terms of Use at https://www.sonicjobs.com/us/terms-conditions and Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
Engineering/Maintenance Manager | Packaging Products Michael Page USAEngineering/Maintenance Manager | Packaging ProductsLake Villa, IL$120,000–$150,000 / yearFull timeOur client manufactures customized, food-safe paper packaging solutions for the food service industry, producing bags, wraps, and carryout packaging for restaurants, convenience stores, distributors, and retail food providers. This individual is responsible for developing and executing maintenance strategies, optimizing asset performance, supporting capital projects, and ensuring the facility operates safely, efficiently, and with minimal downtime.
Engineering and Maintenance Manager - Manufacturing Michael Page USAEngineering and Maintenance Manager - ManufacturingLake Villa, IL$120,000–$150,000 / yearFull timeOur client produces customized, food-grade paper packaging solutions for the food service sector, including bags, wraps, and carryout packaging used by restaurants, convenience stores, distributors, and retail food outlets. The Engineering & Maintenance Manager oversees all engineering and maintenance functions, ensuring optimal equipment reliability, production efficiency, and ongoing continuous improvement in a fast-paced manufacturing environment.
Assistant Store Manager - Spirit Spencer Gifts - Spirit HalloweenAssistant Store Manager - SpiritBolingbrook, IL$17.25–$17.50 / hourThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control. The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store.
Store Manager - Spirit Spencer Gifts - Spirit HalloweenStore Manager - SpiritMelrose Park, IL$20.50–$21.01 / hourThe Store Manager oversees and is accountable for the total operation of a store ensuring maximum sales and profitability by establishing and maintaining Guest Services and, controlling expenses. The Store Manager is responsible for shrink, merchandising, inventory control, staffing, setup, pack-up and teardown of a seasonal store.
Store Manager - Spencer's Spencer Gifts - Spirit HalloweenStore Manager - Spencer'sOrland Park, IL$22–$22.25 / hourFull timeThe Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Assistant Store Manager - Spencer's Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spencer'sAurora, IL$17–$17.25 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Senior Assistant Store Manager Spencer Gifts - Spirit HalloweenSenior Assistant Store ManagerChicago Ridge, IL$19–$19.25 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
NewChef Manager - Chicago Public Schools AramarkChef Manager - Chicago Public SchoolsChicago, IL$60,940–$65,000Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.
Retail Merchandiser Team Lead SAS Retail ServicesRetail Merchandiser Team LeadDeerfield, IL$17.50–$17.50Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities.
NewRetail Merchandiser - Overnight SAS Retail ServicesRetail Merchandiser - OvernightRiver Forest, IL$17.25–$17.25Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities.
NewSR. Retail Manager Compass Group North AmericaSR. Retail ManagerCHICAGO, IL$67,000–$70,000 / yearTwice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Retail Manager must be able to garner respect and motivate personnel to perform at their maximum capacity while keeping the store in excellent working order.
CAFE & RETAIL MANAGER - CHICAGO, IL Compass Group North AmericaCAFE & RETAIL MANAGER - CHICAGO, ILChicago, IL$65,000–$70,000 / yearOur Retail Managers are responsible for the successful retail/cafeteria operation of Food & Retail Managers will perform a variety of duties including the planning and supervision of special functions, the maintaining of cash controls and payroll records, and the hiring and training of our hourly team members. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.
Retail Manager Savers Value Village IncRetail ManagerNaperville, IL$17.10–$28.04 / hourWe purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. Our training department/Savers University develops and delivers robust training to every team member across our organization from new hires to senior executives.
Retail Manager Heartland Bank and Trust CompanyRetail ManagerILHeartland Bank considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidates work experience, education/training, key skills, and internal equity. Associates Degree in related Curriculum and minimum 3 years banking, sales/marketing, retail, sales associate preferred or equivalent combination of education and experience.
Retail Manager in Training | Fashion Outlet of Chicago LovisaRetail Manager in Training | Fashion Outlet of ChicagoRosemont, Illinois$21p>Manager in Training Position Summary: We are seeking a dynamic Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals. Physical ability to perform tasks like standing, lifting, and moving merchandise.
Retail Manager Savers / Value VillageRetail ManagerChicago, IL$19.43–$31.88 / hourp style="font-size:11pt;line-height:116%;margin:0pt">What you can expect: The opportunity to celebrate uniqueness. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services.
NewRetail Manager Savers | Value VillageRetail ManagerChicago, ILWe purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. This multi-faceted role supports either the service side of our stores or the backroom product flow function (production).What you can expect:+ The opportunity to celebrate uniqueness.
Retail Manager - Firearms BPS Direct LLCRetail Manager - FirearmsGurnee, IL$45,000–$62,000 / yearli>Staffs the Department with "service" oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment. Carries out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
NewRetail Manager - Softlines BPS Direct LLCRetail Manager - SoftlinesHoffman Estates, IL$45,000–$62,000 / yearli>Staff the Departments with "service" oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment. Carries out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.