NewConstruction Project Manager - Must have restaurant experience JobotConstruction Project Manager - Must have restaurant experienceGlenarden, MD$100,000–$125,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are a national Commercial General Contractor located in Lanham, Maryland specializing in the construction of retail, restaurants, and ground up projects seeking a Project Manager with restaurant experience.
Store Manager - Spirit Spencer Gifts - Spirit HalloweenStore Manager - SpiritColumbia, MD$21–$21.25 / hourThe Store Manager oversees and is accountable for the total operation of a store ensuring maximum sales and profitability by establishing and maintaining Guest Services and, controlling expenses. The Store Manager is responsible for shrink, merchandising, inventory control, staffing, setup, pack-up and teardown of a seasonal store.
Assistant Store Manager - Spirit Spencer Gifts - Spirit HalloweenAssistant Store Manager - SpiritPrince Frederick, MD$17.25–$17.50 / hourThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control. The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store.
Store Manager - Spencer's Spencer Gifts - Spirit HalloweenStore Manager - Spencer'sColumbia, MD$23–$23.25 / hourFull timeThe Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Senior Assistant Store Manager Spencer Gifts - Spirit HalloweenSenior Assistant Store ManagerWaldorf, MD$19–$19.25 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Assistant Store Manager - Spencer's Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spencer'sHanover, MD$17–$17.25 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
NewTraveling Retail Merchandiser SAS Retail ServicesTraveling Retail MerchandiserAlexandria, VA$16Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities.
Retail Manager Spring Dell Center, Inc.Retail ManagerLa Plata, MDFull timeSpring Dell Center, Inc. is dedicated to assisting individuals with disabilities in achieving their highest level of independence by providing support and employment opportunities for the quality of life they desire within their community. Our resale Hooks & Hangers stores have the important goal of generating revenue for the agency to cover expenses to support programs that support individuals with disabilities.
Retail Manager AramarkRetail ManagerWashington, DC$65,000–$75,000 / yearBENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.
Retail Manager - Stehekin Guest ServicesRetail Manager - StehekinWashington, District of ColumbiaGuest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores. Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States.
Retail Manager Savers / Value VillageRetail ManagerCamp Springs, VA$18.24–$29.91 / hourWe purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. Our training department/Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives.
Retail Manager LEGO Discovery CentreRetail ManagerSpringfield, VirginiaFull timeJust imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world.
Retail Store Manager NEW Guitar Center IncRetail Store Manager NEWEllicott City, MDWe strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.
T-Mobile - Retail Assistant Manager - Annandale, VA United WirelessT-Mobile - Retail Assistant Manager - Annandale, VAAnnandale, VAFull timeAs a Retail Associate Manager, you will work closely with the Store Manager to lead and develop the store team, drive the company's mission to earn customer loyalty and support Sales Representatives in achieving success. As a key leader, the Retail Associate Manager coaches Sales Representatives to improve customer interactions and performance while managing customer wait times for a smooth in-store experience.
Retail Shop Manager on Duty, Bethesda Equinox Holdings IncRetail Shop Manager on Duty, BethesdaBethesda, MDThe MOD takes direction from the Regional, District or Area Shop Manager and the Assistant Manager on business strategy and action plans to ensure maximum productivity and compliance with all company policies and procedures. The MOD helps direct and motivate the sales team in one Equinox Shop, ensuring the highest level of customer service, a total customer experience, and operational excellence.
GC Retail Sales Manager Store 832 Guitar CenterGC Retail Sales Manager Store 832Rockville, MD$23.06–$28.82 / hourFull timeTraining and People Development: Serve as the store's sales master, delivering impactful training sessions on everything from sales techniques to product knowledge. As a Sales Manager at Guitar Center, you'll take the stage to lead a dynamic sales team, drive revenue, and create unforgettable customer experiences that hit all the right notes.
Associate Manager, New Verticals - Retail Strategy & Operations DoorDash IncAssociate Manager, New Verticals - Retail Strategy & OperationsWashington, DC$105,400–$155,000 / yearWe launched in 2020 and have since then built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace; this team is shaping the future of DoorDash Retail and how we empower local economies across industries like pets, flowers, home improvement and so much more! We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
RETAIL MANAGER - The George Washington University - Washington, DC Compass Group North AmericaRETAIL MANAGER - The George Washington University - Washington, DCWashington, DC$70,000–$80,000 / yearWorking as Retail Manager, you will be responsible for the successful retail/cafeteria operation of Food & Nutrition Services under the direction of the Director of Dining Services. Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet.
NewRetail Assistant Store Manager - Tysons Corner LovisaRetail Assistant Store Manager - Tysons CornerTysons, Virginia$25.50–$27Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals. Support Store Manager in training, coaching, and developing store associates.
Retail Assistant Store Manager - Westfield Montgomery LovisaRetail Assistant Store Manager - Westfield MontgomeryBethesda, Maryland$24–$0Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals. Support Store Manager in training, coaching, and developing store associates.
Assistant Manager Retail Arlington Goodwill of Greater Washington.Assistant Manager Retail ArlingtonArlington, VAGoodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). Helps to create an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).
Retail Sr. Store Manager Road Runner Sports IncRetail Sr. Store ManagerRockville, MDDemonstrate a level of leadership that comes from a minimum 5 years of retail/consumer sales experience including 3 years in a full accountability management role. You'll also partner with your leadership team to drive store performance to meet and exceed revenue and profit goals as well support the operational tasks that keep your store in shape to WOW your Customers.
Xfinity Retail Assistant Store Manager ComcastXfinity Retail Assistant Store ManagerMarylandThat’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Assistant Manager Retail Falls Church Goodwill of Greater Washington.Assistant Manager Retail Falls ChurchFalls Church, VAGoodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). Helps to create an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).
Assistant Manager Retail Bowie Goodwill of Greater Washington.Assistant Manager Retail BowieBowie, MDGoodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). Helps to create an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).
Retail Regional Sales Manager Truist BankRetail Regional Sales ManagerBaltimore, MarylandA Retail Regional Sales Manager can speak to clients for customer service purposes but cannot perform any of the following tasks: - Take an application, offer, arrange, or assist a consumer in applying; - Negotiate terms, or otherwise obtain or makes an extension of credit for another person; - Represent to the public through advertising or other means of communication (including social media) that the RSM person can or will perform any of these activities. General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
Retail Dining Manager 3 Sodexo SARetail Dining Manager 3Arlington, VAhave a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization; possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service; exhibit flexibility to take on additional responsibilities as needed; and/or. VHC Health is a 453-bed not-for-profit teaching facility and designated as a Magnet hospital by the American Nurses Credentialing Center and a proud member of the Mayo Clinic Care Network - a national network of independent healthcare organizations.
Retail Shift Manager Avolta AGRetail Shift ManagerBaltimore, MD$22.12–$24.58 / hourEnsures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management. Purpose: The Retail Shift Manager at Baltimore/ Washington International Airport, assists location management in executing retail operations to ensure optimal customer experiences.
Retail Cosmetics Sales Counter Manager - Kiko Milano, Tysons Corner Center - Full Time Macy's IncRetail Cosmetics Sales Counter Manager - Kiko Milano, Tysons Corner Center - Full TimeMcLean, VAWhether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. You set the tone by reviewing daily sales goals, staying informed on new launches, top-performing products, and current beauty trends - so you''re equipped to lead with confidence, support your team, and deliver exceptional service to every customer.
Retail Fragrances Sales Counter Manager - CHANEL, Springfield - VA - Full Time Macy's IncRetail Fragrances Sales Counter Manager - CHANEL, Springfield - VA - Full TimeSpringfield, VAWhether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. As a Fragrance Counter Manager, you come in energized and ready to inspire your team, wearing your name badge with pride, greeting colleagues with genuine warmth, and ensuring your counter is polished, organized, and fully prepared to welcome customers.
Retail Assistant Store Manager Destination XL Group, Inc.Retail Assistant Store ManagerAnnapolis, MDDXL Group, the largest specialty retailer of men's Big +Tall apparel, is looking for a Retail Assistant Store Manager who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers. We are looking for a self-driven and results-oriented Retail Assistant Store Manager who is passionate about customer service and coaching team members to achieve their goals within a fast-paced environment.
Sr. Manager, Retail National Geographic SocietySr. Manager, RetailDC$99,750–$105,000 / yearPlease check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks. In 2026, we are opening the Museum of Exploration, featuring a state-of-the-art pavilion entrance, auditorium, iconic photo gallery, exhibition space, immersive walk-through attraction, retail, food and beverage, education center, archives, tours, and exciting new event space.
Retail Associate Manager, Verge Mobile, a T-Mobile Authorized Retailer - Mitchellville, MD Verge Mobile – a T-Mobile Premium PartnerRetail Associate Manager, Verge Mobile, a T-Mobile Authorized Retailer - Mitchellville, MDMitchellville, MarylandFull timeYou will support the Retail Store Manager in being the heartbeat of our location, driving a competitive team to new heights and create amazing customer experiences. At Verge Mobile you will be a people-first leader who is ready to take charge, shake things up in the wireless retail space, and make a real difference.
(186) Retail Sales Manager – Rymco LLC Rymco(186) Retail Sales Manager – Rymco LLCClinton, MarylandRymco LLC, an authorized retailer for Cricket Wireless, is seeking a highly motivated, results-driven Retail Sales Manager to lead our dynamic team across our retail locations. We believe in leading by example and recognize the achievements of individuals who strive for excellence and take on challenges with confidence.
Senior Manager, Retail National GeographicSenior Manager, RetailWashington, DC$99,750–$105,000 / yearCoordinate monthly schedules retail management and supervisors and approve time off requests in accordance with the Society’s Annual Leave Policy Appraise staff performance and lead goal setting process for Retail management and supervisors Educational Background Bachelor’s degree preferred Minimum Years and Type of Experience 7+ years of work experience and 3+ years of management experience preferably in a museum or visitor attraction retail setting Necessary Knowledge and Skills Experience in a visitor attraction or museum retail shop or warehouse Ability to work nights and weekends as needed Understanding of current retail trends Ability to analyze sales data with strong business acumen Strong written and oral communication skills Collaborative mindset and ability to work in a team or group to accomplish a task Management and development of people Proficiency in Microsoft Office Suite and Google Workplace tools Desired Qualifications Experience in building and leading a team Strong work ethic with ability to execute retail strategy to optimize growth and streamline processes Ability to work in a fast-paced environment with shifting priorities Proactive customer service mindset Supervision 2 direct reports. Please check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks.
RETAIL DISTRICT MANAGER UNASSIGNED Dollar GeneralRETAIL DISTRICT MANAGER UNASSIGNEDBALTIMORE, MarylandFull timeIdentify and develop new business opportunities within operational area (i.e., distribution flow improvements, merchandising display efforts, store growth and real estate site selection, recruiting strategy, training and development priorities, employee Relations, customer service, systems implementation, etc.). Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations.
RETAIL DISTRICT MANAGER in ANNAPOLIS, MARYLAND Dollar General CorpRETAIL DISTRICT MANAGER in ANNAPOLIS, MARYLANDAnnapolis, MDIdentify and develop new business opportunities within operational area (i.e., distribution flow improvements, merchandising display efforts, store growth and real estate site selection, recruiting strategy, training and development priorities, employee Relations, customer service, systems implementation, etc.). Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations.
RETAIL DISTRICT MANAGER UNASSIGNED in BALTIMORE, MARYLAND Dollar General CorpRETAIL DISTRICT MANAGER UNASSIGNED in BALTIMORE, MARYLANDBALTIMORE, MDIdentify and develop new business opportunities within operational area (i.e., distribution flow improvements, merchandising display efforts, store growth and real estate site selection, recruiting strategy, training and development priorities, employee Relations, customer service, systems implementation, etc.). Demonstrated strong interpersonal and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, and the ability to apply good judgment in ambiguous situations.
RETAIL DISTRICT MANAGER in WALDORF, MARYLAND Dollar General CorpRETAIL DISTRICT MANAGER in WALDORF, MARYLANDWaldorf, MD$113,600–$142,000 / yearIdentify and develop new business opportunities within operational area (i.e., distribution flow improvements, merchandising display efforts, store growth and real estate site selection, recruiting strategy, training and development priorities, employee Relations, customer service, systems implementation, etc.). Demonstrated strong interpersonal and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, and the ability to apply good judgment in ambiguous situations.
Retail Team Manager Philip Morris International IncRetail Team ManagerMD$90,000–$120,000 / yearAs a Retail Team Manager, you will manage and direct activities of the district to achieve appropriate territory coverage and to maximize effectiveness in distribution, merchandising of smoking and smokeless tobacco products in all retail accounts in order to accomplish company, region and district objectives. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives.
NewRetail Merchandise Manager (Full Time) MichaelsRetail Merchandise Manager (Full Time)Alexandria, VA$14–$19.30 / hourAccordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). This role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through strong workload planning and inventory management.
NewRetail Sales Manager (Full Time) MichaelsRetail Sales Manager (Full Time)Alexandria, VA$14–$19.30 / hourThe Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
NewRetail Assistant General Manager Story CannabisRetail Assistant General ManagerWaldorf, MarylandPartnering with the General Manager to help create, monitor, and track the store's KPIs, and leveraging data to help drive decisions around labor costs, sales strategies, and training opportunities. Founded in 2021 by industry veterans, Story is a vertically integrated company headquartered in Phoenix, operating across Arizona, Maryland, Ohio, and Louisiana, and we’re just getting started.
RETAIL DISTRICT MANAGER UNASSIGNED in WALDORF, MD Dollar General CorpRETAIL DISTRICT MANAGER UNASSIGNED in WALDORF, MDWaldorf, MD$113,600–$142,000 / yearIdentify and develop new business opportunities within operational area (i.e., distribution flow improvements, merchandising display efforts, store growth and real estate site selection, recruiting strategy, training and development priorities, employee Relations, customer service, systems implementation, etc.). • Demonstrated strong interpersonal and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, and the ability to apply good judgment in ambiguous situations.
Retail Store Manager - Tysons Corner Center YETI CoolersRetail Store Manager - Tysons Corner CenterTysons Corner, VirginiaDrives store sales and profitability by using company tools and resources to maximize results and fostering a comprehensive and supportive approach to leading a team. You will lead a team of brand enthusiasts dedicated to providing an exceptional customer experience and creating lifetime customers by successfully identifying their pursuits.
NewWashington, D.C. Retail Store Manager Frankies BikinisWashington, D.C. Retail Store ManagerWashington, DC$65,000–$75,000 / yearApparel expertise—ideally in swim or intimates—with a proven ability to manage fitting room operations, drive upselling, and navigate high-volume retail environments. The ideal candidate thrives in an independent, fast-paced retail environment and is confident in managing daily operations such as opening/closing procedures, team scheduling, and payroll accuracy.
Assistant Manager Retail Bowie Goodwill of Greater WashingtonAssistant Manager Retail BowieBowie, MarylandFull timeGoodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 3. Helps to create an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).
Assistant Manager Retail Arlington Goodwill of Greater WashingtonAssistant Manager Retail ArlingtonArlington, VirginiaFull timeGoodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 3. Helps to create an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).
Assistant Manager Retail Falls Church Goodwill of Greater WashingtonAssistant Manager Retail Falls ChurchFallls Church, VirginiaFull timeGoodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 3. Helps to create an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).