Arby'sNewArby's Shift Manager Arby'sArby's Shift ManagerWasilla, AK$16–$16LEADERSHIP BEHAVIORS: Composure: Remains calm under pressure, is not defensive or irritated when times are tough; demonstrates maturity and reliability; can handle stress and remain balanced during unexpected situations; acts as a calming influence in a crisis. Customer Focus: Dedicated to meeting the expectations and requirements of both internal and external customers; gathers first-hand customer feedback and uses it to improve products and services; builds and maintains trust and respect with customers.
Arby'sNewArby's Assistant Manager Arby'sArby's Assistant ManagerAnchorage, AK$18–$24.29The Assistant General Manager (AGM) plays a pivotal role in daily restaurant operations, supporting the General Manager (GM) by providing the leadership necessary to ensure smooth operations, optimal efficiency, and exceptional results. Training & Development: Play an active role in training and developing individuals interested in leadership roles, assisting in the creation of development plans, and providing constructive feedback.
Arby'sNewArby's General Manager Arby'sArby's General ManagerAnchorage, AK$24.29–$30.36Operational Excellence: Striving to create world-class operations which include exceptional customer service, pristine restaurants that serve excellent food, and strong financials. KEY RELATIONSHIPS: • Internal- Develop strong working relationships with your team, Area Coach, Director of Operations, fellow General Managers, and other internal stakeholders.
Alyeska ResortAssistant Restaurant Manager Alyeska ResortAssistant Restaurant ManagerAnchorage, AKOur resort features a diverse culinary program with ten unique dining experiences, offering opportunities for chefs to showcase their skills across multiple concepts: Seven Glaciers – Elevated fine dining with breathtaking mountaintop views. Your responsibilities will include: As an Assistant Restaurant Manager, you’ll play an essential role in daily operations and maintain the high level of service that our guests expect from their dining experiences.
PopeyesRestaurant Manager PopeyesRestaurant ManagerAnchorage, AK$70,000–$70,000This unique and flavorful food has allowed Popeyes to become one of the world’s largest chicken quick service restaurants, with over 2,700 restaurants in the U.S. and around the world. Popeyes distinguishes itself with a unique New Orleans style menu featuring spicy chicken, chicken tenders, fried shrimp and other regional items.
CEC EntertainmentAssistant Restaurant Manager CEC EntertainmentAssistant Restaurant ManagerAnchorage, AlaskaCEC Entertainment, LLC (“CEC”), headquartered in Irving, Texas, is a nationally recognized leader in family dining and entertainment, proudly operating the iconic Chuck E. Cheese, Peter Piper Pizza and Chuck’s Arcade brands. The work environment includes flashing and flickering lights, moving mechanical parts, and loud noise, as well as exposure to non-weather related wet, humid, extreme heat and extreme cold conditions .
PopeyesRestaurant Training Manager PopeyesRestaurant Training ManagerAnchorage, AK$18–$20This unique and flavorful food has allowed Popeyes to become one of the world’s largest chicken quick service restaurants, with over 2,700 restaurants in the U.S. and around the world. Popeyes distinguishes itself with a unique New Orleans style menu featuring spicy chicken, chicken tenders, fried shrimp and other regional items.
Pizza Hut IncRestaurant Visionary Manager Pizza Hut IncRestaurant Visionary ManagerAnchorage, AKb'nn nnn nnn nnnn n n n n n n n Restaurant Visionary Manager in Anchorage, AK | Pizza Hut n n nn nn nntntntntntntntntntntntntntnnnttnttnnnnnnnttnttttnttnnnnnnn n n n n n n n n nn n nn n n n n n n n nn Skip to main contentnnt. ntttttttttttttttttttttAbout the Role: The ideal Restaurant Visionary will operate as a true business leader and take complete accountability of their restaurant's success.
Jersey Mike'sRestaurant General Manager Jersey Mike'sRestaurant General ManagerWasilla, AK$65,000 / yearGeneral Managers oversee all aspects of in-store operations, including but not limited to staffing/scheduling, food safety, inventory/stock ordering, merchandising, food cost/loss tracking, equipment maintenance, cash handling and brand compliance. Jersey Mike's is a fast casual sub sandwich restaurant with more than 2,000 locations across the U.S. Are you someone who excels in restaurant operations?
Alaska Corral LLC LLC dba Golden CorralRestaurant Kitchen Manager Alaska Corral LLC LLC dba Golden CorralRestaurant Kitchen ManagerAnchorage, AKAs a member of the restaurant operations management team, you are also responsible for the restaurant’s overall operations, including food quality, production, safety, and labor in absence of the General Manager and Hospitality Manager. Our franchise organization, Alaska Corral LLC LLC dba Golden Corral, is currently seeking energetic, friendly individuals to join our team!
Red RobinRestaurant Assistant Manager Red RobinRestaurant Assistant ManagerAnchorage, AK$55,000–$58,000 / yearThese VALUES create an "Unbridled" culture where Team Members and Managers use honor, integrity, seeking knowledge and having fun to deliver unprecedented service to Guests. Since the doors opened at our first location in Seattle in 1969, we’ve always been a team filled with unbridled energy, magnetic personalities, and a passion for having fun!
Buffalo Wild WingsAssistant Manager Buffalo Wild WingsAssistant ManagerAnchorage, AK$61,000–$66,000Hence, the beginning of Buffalo Wild Wings & Weck, now Buffalo Wild Wings®, the welcoming neighborhood atmosphere with a front-row seat for every sports fan that offers 21 mouth-watering signature sauces and seasonings. Manages the human resource function in the restaurant ensuring recruitment, selection, orientation, training, scheduling, and performance management functions meet or exceed company specified criteria.
Avolta AGShift Manager I Avolta AGShift Manager IAnchorage, AKThe MGRI position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates' work activities during these different days and times. Requirements: Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates' work activities during these different days and times.
Arby's Restaurant Group IncArby''s Multi Restaurant Leader Arby's Restaurant Group IncArby''s Multi Restaurant LeaderWasilla, AK$24.29–$30.36 / hour1750 E. Parks Hwy Wasilla, AK JOB TITLE: Arbys Multi Restaurant Leader SUPERVISOR: Area Coach (AC), Director of Operations (DO) STATUS: Non-Exempt BASIC PURPOSE: The General Manager serves as a mentor and leads their team to success, ensuring optimal performance and, as a result, smooth operations and exceptional customer experience. • DRG Cares Grant Program - Grants to assist employees with life challenges and financial assistance • DRG Savings Marketplace- Exclusive access to discounts for DRG employees • Employee Assistance Program - Counseling services, legal support, travel assistance, etc.
Avolta AGShift Manager II Avolta AGShift Manager IIAnchorage, AK$19.52–$21 / hourThe MGRII position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates' work activities during these different days and times. Requirements: • Ability to work shifts during various operating days and hours each week; during opening, during busy day parts, and during closing to monitor restaurant associates' work activities during these different days and times.
Raising Cane's USA LLCAssistant Restaurant Leader Raising Cane's USA LLCAssistant Restaurant LeaderAnchorage, AK$24–$27 / hourIt also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job. The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers.
ABC Phones of North Carolina IncAssistant General Manager ABC Phones of North Carolina IncAssistant General ManagerWasilla, AK$43,000–$67,000 / hourRunning store operations - analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality. * Ability to stand for long periods of time Training Requirements All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 30 days of their official start date.
NANA Regional CorporationChef Manager (Starts $80k / year DOE) - UAA Creekside NANA Regional CorporationChef Manager (Starts $80k / year DOE) - UAA CreeksideAnchorage, AKAn individual is ineligible to work in any position that has Regular Contact with or Control over Children, Dependent Adults or Vulnerable Persons if the individual has been convicted of: + One or more felonies and/or two or more misdemeanors of Crimes Against Persons and/or Crimes of Violence. + Develops, maintains, or approves various administrative matters or materials such as budget expenditures or development, operational reports, cost analysis or records, time sheets, payroll matters, personnel or accounting materials, work schedules, etc.
Popeyes(Night) Store Manager Popeyes(Night) Store ManagerAnchorage, AK$23–$23This unique and flavorful food has allowed Popeyes to become one of the world’s largest chicken quick service restaurants, with over 2,700 restaurants in the U.S. and around the world. Popeyes distinguishes itself with a unique New Orleans style menu featuring spicy chicken, chicken tenders, fried shrimp and other regional items.
Bloomin' Brands IncKitchen Manager Bloomin' Brands IncKitchen ManagerAnchorage, AKWith limited supervision the Manager is responsible for the daily operations of the FOHBOH functions in a restaurant including appearance food and liquor cost presentation customer experience and professional leadership and direction to employees. We pride ourselves on serving up variety our unbeatable steak cuts are complemented by delicious choices of chicken ribs seafood and pasta at a price for everyone.
Bloomin' Brands IncService Manager Bloomin' Brands IncService ManagerAnchorage, AKn \nWith limited supervision, the Manager is responsible for the daily operations of the FOH/BOH functions in a restaurant, including appearance, food and liquor cost, presentation, customer experience, and professional leadership and direction to employees. \nIf you answered YES to all of these questions, I want to hear from you!\n \nAt Evergreen Restaurant Group/Italian Restaurant Group, a franchisee of Outback Steakhouse, we believe that people want to be part of something they can be proud of, is fun, and values you.
NANA Regional CorporationRemote Hotel Housekeeping Manager, Qavartarvik Customer Lodge (Salary DOE & Benefits - 4x4 ROT/Housing/Meals - Bethel, AK) NANA Regional CorporationRemote Hotel Housekeeping Manager, Qavartarvik Customer Lodge (Salary DOE & Benefits - 4x4 ROT/Housing/Meals - Bethel, AK)Anchorage, AKRemoteDevelops and directs the maintenance of business reports, administrative matters, budgets, budget expenditures, operational reports, cost analysis, operational documentation, inventory management, etc. + Minimum of five (5) years of hotel or patient housing experience, including direct housekeeping management responsibilities overseeing employees and daily operations for a facility with a minimum of 150 rooms.
NANA Regional Corporation IncFood & Beverage Manager ($75K / year, DOE) - UAA Creekside NANA Regional Corporation IncFood & Beverage Manager ($75K / year, DOE) - UAA CreeksideAnchorage, AKThe Food & Beverage Manager plays a pivotal leadership role in supporting and managing all aspects of Dining Services, Catering, Retail Food Programs, and Concessions across the University of Alaska Anchorage (UAA), including operations at the Alaska Airlines Center and Avis Alaska Sports Complex. Background Requirement: An individual is ineligible to work in any position that has Regular Contact with or Control over Children, Dependent Adults or Vulnerable Persons if the individual has been convicted of: One or more felonies and/or two or more misdemeanors of Crimes Against Persons and/or Crimes of Violence.
Alyeska ResortEvent Manager Alyeska ResortEvent ManagerAnchorage, AKWhether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, If you’re ready to bring your passion to Alyeska Resort, apply today and begin your adventure in the heart of Alaska! With a 299-room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure!
HMSHost CorpShift Manager I HMSHost CorpShift Manager IAnchorage, AKThe MGRI position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week some opening shifts during some busy dayparts and during some closing shifts to monitor restaurant associates work activities during these different days and times. RequirementsAbility to work shifts during various operating days and hours each week during opening during busy day parts and during closing to monitor restaurant associates work activities during these different days and times.
Taco Bell CorpAssistant General Manager Taco Bell CorpAssistant General ManagerWasilla, AK3+ years of restaurant/retail management experience Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor, and reviewing financial reports. In this dynamic role, youll take charge of daily operations in the Restaurant General Managers absence, making key decisions and driving the team toward excellence.
Arby's Restaurant Group IncArby''s General Manager Arby's Restaurant Group IncArby''s General ManagerEagle River, AKBENEFITS: • DRG Cares Grant Program - Grants to assist employees with life challenges and financial assistance • DRG Savings Marketplace- Exclusive access to discounts for DRG employees • Employee Assistance Program - Counseling services, legal support, travel assistance, etc. JOB TITLE: General Manager (GM) SUPERVISOR: Area Coach (AC), Director of Operations (DO) STATUS: Non-Exempt BASIC PURPOSE: The General Manager serves as a mentor and leads their team to success, ensuring optimal performance and, as a result, smooth operations and exceptional customer experience.
Arby's Restaurant Group IncArby''s Shift Manager Arby's Restaurant Group IncArby''s Shift ManagerWasilla, AKDRG Cares Grant Program - Grants to assist employees with life challenges and financial assistance DRG Savings Marketplace - Exclusive access to discounts for DRG employees Employee Assistance Program - Counseling services, legal support, travel assistance, etc. Job Title: Shift Manager (SM) SUPERVISOR: Assistant General Manager (AGM), General Manager (GM), Area Coach (AC) STATUS: Non-Exempt BASIC PURPOSE: Shift Managers are individuals who take accountability for restaurant operations while on duty.
Arby's Restaurant Group IncArby''s Assistant Manager Arby's Restaurant Group IncArby''s Assistant ManagerAnchorage, AK$18–$24.29 / hourBasic Purpose: The Assistant General Manager (AGM) plays a pivotal role in daily restaurant operations, supporting the General Manager (GM) by providing the leadership necessary to ensure smooth operations, optimal efficiency, and exceptional results. Training & Development: Play an active role in training and developing individuals interested in leadership roles, assisting in the creation of development plans, and providing constructive feedback.
Northwest x Southern HospitalityNewFood and Beverage Manager Northwest x Southern HospitalityFood and Beverage ManagerAnchorage, AKBoth PTO and Sick leave allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member's illness or health concern, personal pursuits, or any qualifying reason under applicable sick and safe time laws. Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months).
Pizza Hut IncGeneral Manager Pizza Hut IncGeneral ManagerAnchorage, AKb'nn nnn nnn nnnn n n n n n n n General Manager in Anchorage, AK | Pizza Hut n n nn nn nntntntntntntntntntntntntntnnnttnttnnnnnnnttnttttnttnnnnnnn n n n n n n n n nn n nn n n n n n n n nn Skip to main contentnnt. ntttttttt341 Boniface Hwytttttttt, ttttttttAnchoragetttttttt, ttttttttAKtttttttt.
US Foods Holding CorpDoD SkillBridge: Territory Manager US Foods Holding CorpDoD SkillBridge: Territory ManagerAlaska, AK$50,000–$90,000 / yearLead with Insight: Develop new business by identifying prospective customers by utilizing market intelligence databases, as well as business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences. Competitive Advantage: Know the market conditions, product innovations, and competitors products, prices, and sales; share information with customers as part of value-added services provided.
Pizza Hut IncAssistant Manager Pizza Hut IncAssistant ManagerAnchorage, AKb'nn nnn nnn nnnn n n n n n n n Assistant Manager in Anchorage, AK | Pizza Hut n n nn nn nntntntntntntntntntntntntntnnnttnttnnnnnnnttnttttnttnnnnnnn n n n n n n n n nn n nn n n n n n n n nn Skip to main contentnnt. ntttttttt341 Boniface Hwytttttttt, ttttttttAnchoragetttttttt, ttttttttAKtttttttt.
Firehouse Subs - AlaskaGeneral Manager Firehouse Subs - AlaskaGeneral ManagerWasilla, AKWe are seeking a hands-on, high-accountability General Manager to lead daily operations of a Firehouse Subs restaurant. This role requires strong leadership, consistent execution, and the ability to run a fast-paced environment with excellence.
HMSHost CorpShift Manager II HMSHost CorpShift Manager IIAnchorage, AKThe MGRII position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week some opening shifts during some busy dayparts and duringsome closing shifts to monitor restaurant associates work activities during these different days and times. Requirements Ability to work shifts during various operating days and hours each week during opening during busy day parts and during closing to monitor restaurant associates work activities during these different days and times.
Firehouse SubsGeneral Manager Firehouse SubsGeneral ManagerWasilla, AK$60,000–$75,000 / yearFor the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community.
Chili's Grill & BarGeneral Manager - Dimond Mall Chili's Grill & BarGeneral Manager - Dimond Mallanchorage, AKFrom leading the team through a high-energy shift to exceeding Guest expectations on every occasion to ensuring we meet our financial responsibilities, Managers are the critical link to making it all happen. Since then, we've boldly claimed our place in the casual dining industry as the place to go for Big Mouth burgers, house smoked ribs, full on fajitas, and hand shaken margaritas!
Chili's Grill & BarManager - Dimond Mall Chili's Grill & BarManager - Dimond Mallanchorage, AKFrom leading the team through a high-energy shift to exceeding Guest expectations on every occasion to ensuring we meet our financial responsibilities, Managers are the critical link to making it all happen. Since then, we've boldly claimed our place in the casual dining industry as the place to go for Big Mouth burgers, house smoked ribs, full on fajitas, and hand shaken margaritas!
Firehouse Subs - AlaskaAssistant Manager Firehouse Subs - AlaskaAssistant ManagerAnchorage, AK$20–$24 / hourCommunicate operational issues, staffing concerns, and opportunities directly to the General Manager/Ownership . As an Assistant Manager, you will play a critical role in the daily operation of the restaurant.
Jersey Mike'sAssistant Manager Jersey Mike'sAssistant ManagerWasilla, AK$52,000–$55,000 / yearManagers oversee all aspects of in-store operations, including but not limited to staffing/scheduling, food safety, inventory/stock ordering, merchandising, food cost/loss tracking, equipment maintenance, cash handling and brand compliance. Jersey Mike's is a fast casual sub sandwich restaurant with more than 2,000 locations across the U.S. Are you someone who excels in restaurant operations?
Carl's Jr Northern LightsASSISTANT MANAGER (NORTHERN LIGHTS CARL'S JR) Carl's Jr Northern LightsASSISTANT MANAGER (NORTHERN LIGHTS CARL'S JR)Anchorage, AKCarl's Jr. is now hiring great people who have a positive and outgoing character, and have open availability for all shifts including opening, lunch, dinner, late night and weekend shifts. As a Carl's Jr Assistant Manager, you'll enjoy the benefits of working in a fun, fast-paced environment where flexible scheduling is available, discounted meals are offered, incentives and there is plenty of room for career growth.
JD Restaurants IncASSISTANT MANAGER (ABBOTT CARL'S JR) JD Restaurants IncASSISTANT MANAGER (ABBOTT CARL'S JR)Anchorage, AKCarl's Jr. is now hiring great people who have a positive and outgoing character, and have open availability for all shifts including opening, lunch, dinner, late night and weekend shifts. As a Carl's Jr Assistant Manager, you'll enjoy the benefits of working in a fun, fast-paced environment where flexible scheduling is available, discounted meals are offered, incentives and there is plenty of room for career growth.
The Wildbirch HotelFood & Beverage Manager The Wildbirch HotelFood & Beverage ManagerANCHORAGE, AKSupport the management team by developing the Food and Beverage department teams through constructive, inclusive leadership. Ability to work flexible hours, including weekends and holidays, as required during hotel opening and ongoing operations.
Northwest by Southern HospitalityFood and Beverage Manager Northwest by Southern HospitalityFood and Beverage ManagerAnchorage, AKBoth PTO and Sick leave allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member''s illness or health concern, personal pursuits, or any qualifying reason under applicable sick and safe time laws. Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months).
Compass Group North AmericaMGR, DINING SERVICES Compass Group North AmericaMGR, DINING SERVICESAnchorage, AK$48,000–$67,000 / yearOur team consists of culinary professionals, dedicated kitchen support personnel, and hospitality experts committed to delivering unparalleled guest services, supporting every aspect of daily community life for our clients and resident workers - 365 days a year, 24 hours a day. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information: https://www.compass-usa.com/wp-content/uploads/2025/01/25_Wage_Transparency_ESS-eligible.pdf.
Nana Management Services LLCChef Manager (Starts $80k / year DOE) UAA Creekside Nana Management Services LLCChef Manager (Starts $80k / year DOE) UAA CreeksideAnchorage, AKBackground Requirement: An individual is ineligible to work in any position that has Regular Contact with or Control over Children, Dependent Adults or Vulnerable Persons if the individual has been convicted of: One or more felonies and/or two or more misdemeanors of Crimes Against Persons and/or Crimes of Violence. Develops, maintains, or approves various administrative matters or materials such as budget expenditures or development, operational reports, cost analysis or records, time sheets, payroll matters, personnel or accounting materials, work schedules, etc.
Taco Bell CorpShift Manager Taco Bell CorpShift ManagerAnchorage, AK$16.50–$22 / hournntttttnttttttntttttttLocationn 2351 E. 5th Ave, Anchorage, AK, United StatesnnttttttnnttttttntttttttCareer AreantttttttRestaurant ManagementnttttttnnttttttntttttttJob IDnttttttt#P1-5179968-1nttttttnnttttttntttttttCompanyntttttttDenali Foods, Inc.nttttttn ttttttn Salaryn $16.50 - $22 per hournttttttn nttttttntttttttDate Postednttttttt04/16/2026nttttttntttttnnttttt. nttttntttttnttttttntttttnttttnttttntttttnttttttFind a job near menttttttnn n nnntttttnttttnttt.
Carl's Jr WasillaASSISTANT MANAGER (WASILLA CARL'S JR) Carl's Jr WasillaASSISTANT MANAGER (WASILLA CARL'S JR)Wasilla, AKCarl's Jr. is now hiring great people who have a positive and outgoing character, and have open availability for all shifts including opening, lunch, dinner, late night and weekend shifts. As a Carl's Jr Assistant Manager, you'll enjoy the benefits of working in a fun, fast-paced environment where flexible scheduling is available, discounted meals are offered, incentives and there is plenty of room for career growth.
Pursuit Attractions and HospitalityProject Manager (Design & Construction) - Pursuit Alaska Collection Pursuit Attractions and HospitalityProject Manager (Design & Construction) - Pursuit Alaska CollectionAnchorage, AlaskaThoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica. The Project Manager will oversee the end-to-end development process including initiation, planning, design, permitting and execution of renovation and upgrade of existing hospitality projects in The Alaska Collection.
BPS Direct LLCRetail Manager - Firearms BPS Direct LLCRetail Manager - FirearmsAnchorage, AKStaffs the Department with "service" oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment. Carries out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.