Resource Management through participation of departmental coverage to maintain adequate staffing and available consultation to patients, designee, or families; participates in 50% of monthly staff meetings within any given fiscal year; seeks to eliminate duplication among co-workers or omission of unnecessary services; determines appropriateness of utilizing hospital funds or supplies; investigates and assist patients and families in securing needed resources for financial and clinical services to ensure continuity of care with a focus on right care, right time, right place; works in tandem with coordinated care social workers and with financial counselors as needed. Customer service excellence recognizing and responding to patients, families, payers, staff, physicians, community resources and students as customers; timely responsiveness to referrals for assistance; act as a liaison with other departments and agencies internally and externally to ensure continuity of care transitions; and maintain up-to-date clinical knowledge/information/documentation regarding services available on a federal, state, and local level and the criteria for accessing these resources to meet clinical needs of the patient.