AI-First Research & Design Operations - Establish and evolve research and design operations with an AI-first approach, implementing automated research mechanisms that reduce discovery cycles - Build scalable UX processes and mechanisms including design toolkits, research templates, journey maps, and impact measurement methodologies - Drive operational excellence through telemetry coverage, real-time analytics on task completion rates, page load times, and error rates across AWS Fintech products - Ensure WCAG AA and AAA accessibility compliance for enterprise products 2. Platform Adoption & Cross-Organizational Partnerships - Drive platform adoption across the Finance ecosystem including Uno (AWS Finance central system), QuickSuite (AI-powered analytics), and Cloudscape (AWS Design System) - Build and maintain strategic partnerships across multiple finance and business intelligence teams across Amazon - Contribute to the 'Partner Patterns' program with Cloudscape, scaling design system adoption with Amazon-wide finance teams - Collaborate on cross-organizational initiatives with product, engineering, and business teams 3. Product Delivery & Strategic Impact - Deliver deployment-ready products through Roster (headcount management for tens of thousands of employees), AMPS (budget lifecycle management for billions in spend), and other AWS Fintech platforms - Enable your team to create features across the AWS Fintech product ecosystem, contributing to senior leadership goals and organizational objectives - Own senior leadership, CFO-level, and org-level goals; co-author annual operating plan documents summarizing research and design impact and headcount requests - Establish and track customer experience metrics across multiple products, driving measurable improvements in satisfaction and ease of use - Balance hands-on design work with team leadership, contributing directly to high-priority projects while enabling team success 4. Team Leadership & People Development - Lead and develop a team of designers and researchers across product design, user research, and design systems - Build a high-performing team culture focused on innovation, customer obsession, and operational excellence - Provide coaching, mentorship, and career development to help team members grow and advance - Drive hiring and promotion decisions to build future design leaders - Conduct performance management and ensure team alignment with Amazon Leadership Principles A day in the life Your day is a blend of leading your team and rolling up your sleeves on high-impact work. You'll join a global team across Seattle, Hyderabad, and Jersey City that's redefining enterprise financial experiences through AI-first research, scalable design operations, and measurable business impact-all while working on products that serve 30K+ Amazonians and manage $2.75B+ in spend.