Business Development Manager - Bulk Airgas IncBusiness Development Manager - BulkRoseville, MN$55,000–$75,000 / yearThis is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals.
Sr Mechanical Engineer Veranex IncSr Mechanical EngineerMinneapolis, MNAs the world's only end-to-end professional services firm focused on MedTech, we take clients' Vision to Velocity through our comprehensive service portfolio, with expertise in human centered design and product development, preclinical and clinical research, regulatory affairs, and market access and reimbursement consulting. As phishing and recruitment scams continue to target job seekers worldwide, here are a few items to keep in mind: Official communications will only come from company email addresses ending in @veranex.com.
Senior Product Development Manager 3MSenior Product Development ManagerMaplewood, MN$221,591–$270,834 / yearThis role requires a leader who can operate strategically and technically – building and sustaining connections with CMP customers and ecosystem partners, translating market opportunities into development priorities, aligning cross-functional teams around a clear vision, and accelerating innovation from concept through commercialization. As the Senior Product Development Manager in 3M’s Display & Electronics Product Platform (DEPP) within the Semiconductor Chemical Mechanical Planarization (CMP) business, you will play a key leadership role in defining product direction, advancing technology platforms, and strengthening organizational capability to support long-term business growth.
Senior Project Manager Wunderlich-Malec CareersSenior Project ManagerOakdale, MinnesotaDevelops and administers project budgets and fiscal controls, and quality control provisions; performs project cost estimating and value engineering, as appropriate. The primary areas of responsibility assigned to the Project Manager are project management, project delivery, and total quality management at our client site.
NewRelationship Manager - Emerging Tech Deposit & Payment Solutions (DPS) U.S. BancorpRelationship Manager - Emerging Tech Deposit & Payment Solutions (DPS)Minneapolis, MN$147,420–$180,180 / yearDevelops and implements strategies for by satisfying customer needs through a full array of deposits, cash management, asset management, trust and custody, fund services, investment and other appropriate bank products and services. Experience selling into the technology, media, and telecommunications and/or fin tech/digital assets industries, with exposure to Embedded Payments, FBO, virtual accounts, and ecommerce/marketplace solutions.
["Business Development Manager -Temperature Controlled","Business Development Manager -Temperature Controlled"] CH Robinson["Business Development Manager -Temperature Controlled","Business Development Manager -Temperature Controlled"]Eden Prairie$77,000–$173,600 / yearRobinson, including, but not limited to sales, account management, GAC's, the office network, Regional Sales Directors, Customer Shared Services, and the executive team to generate leads and support the sales process for large or complex opportunities. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek.
Robotics Business Development Manager NilfiskRobotics Business Development ManagerPlymouth, MN$80,200–$100,200 / yearAs our Robotics Business Development Manager, you will drive the expansion of our robotic floor cleaning solutions - forging powerful enterprise partnerships and putting intelligent robotics technology at the heart of how leading organizations operate. Engage key stakeholders and senior decision-makers to align our robotics solutions with their top business objectives - positioning us as a mission-critical strategic partner, not just a vendor.
NewSenior Marketing Manager Raspberry Pi FoundationSenior Marketing ManagerMinneapolis, MN$110,000–$120,000 / yearTimetable for applicationsClosing date: 31 August 2026, 9.00am ET Phone screen: Week commencing 7 September 2026 First interview: Week commencing 14 September 2026 (online) Second interview: Week commencing 21 September 2026 (in person in New York City)*We will cover reasonable expenses to attend the in person interview. You will work closely with our global Marketing & Communications team, which is based in the UK, leveraging their capabilities and expertise, ensuring that our activities in the US are aligned with the global brand strategy, and ensuring that the US perspective is contributing to the development of future strategy.
Territory Sales Manager - West EBSCO Industries IncTerritory Sales Manager - WestMNBusiness Development: Proactively initiates, manages, and expands business opportunities for hydraulic system components, including cylinders, valves, manifolds, pumps, motors, service parts, and custom hydraulic kits. Market & Competitive Insight: Conducts independent market research and gathers customer feedback to provide insights on product competitiveness, helping Bailey refine its market positioning.
Senior Product Manager - Legal practice areas Wolters Kluwer N.V.Senior Product Manager - Legal practice areasMinneapolis, MN$102,600–$179,250 / yearThe Senior Product Manager partners closely with Editorial, with the Lead Product Manager responsible for the content roadmap, and with the other Product Managers to ensure that customer insight, content strategy, and commercial execution are tightly aligned. This role serves as a deep subject‑matter expert and market interpreter, translating customer needs, legal developments, and competitive dynamics into clear product and go‑to‑market direction.
Senior Product Manager - Legal Practice Areas Wolters KluwerSenior Product Manager - Legal Practice AreasMinneapolis, MN$102,600–$179,250 / yearThe Senior Product Manager partners closely with Editorial, with the Lead Product Manager responsible for the content roadmap, and with the other Product Managers to ensure that customer insight, content strategy, and commercial execution are tightly aligned. This role serves as a deep subject‑matter expert and market interpreter, translating customer needs, legal developments, and competitive dynamics into clear product and go‑to‑market direction.
(USA) Optical Manager NL1 - Sam's Sam's West(USA) Optical Manager NL1 - Sam'sApple Valley, MinnesotaMinimum Qualifications: Completion of 2 or more years' of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Manager, Social Media & Content Strategy Daikin Applied Americas Inc.Manager, Social Media & Content StrategyPlymouth, MNThis role is a key member of the Integrated Communications team, responsible for connecting social media to executive visibility, thought leadership, employee engagement, media relations, brand storytelling, and marketing initiatives, ensuring the company shows up with a cohesive, compelling voice across channels. The ideal candidate understands social media as a strategic business tool, not just a publishing channel, and brings a blend of strategy, storytelling, advisory, and analytics capabilities to drive engagement, surface insights, and amplify enterprise priorities.
Account Manager Expeditors International of Washington IncAccount ManagerEagan, MN$42,000–$56,000 / yearGlobal supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they''re chances to grow, do what you love and build a career with us!
LPN/Medical Assistant/EMT - Float HealthPartners InstituteLPN/Medical Assistant/EMT - FloatRogers, MNPosition Summary: As a part of our team, you will be providing care for patients which may include the following duties: Escorting patients to exam rooms and appropriately documenting necessary visit information and vitals such as height, weight, and blood pressure. Medical Assistant (MA): Graduate from a Medical Assisting program accredited by "The Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Accrediting Bureau of Health Education Schools (ABHES).
Consultant, Clinical Pharmacy Program HealthPartners InstituteConsultant, Clinical Pharmacy ProgramBloomington, MNThis position will work closely with the Clinical Pharmacy Program Managers and internal and external partners to implement pharmacy program management interventions resulting in measurable outcomes that improve affordability. We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin.
Director Of Business Development RYAN COS. US INCDirector Of Business DevelopmentMinneapolis, MN$145,000–$180,000 / yearLeasing Oversight- Along with local REM leaders, provide clients with strategic insights for renewal and new leasing strategies to maximize value. Non-Solicitation Notice to Recruitment Agencies: Ryan Companies kindly requests that recruitment agencies and third-party recruiters do not submit unsolicited resumes or candidate information to any Ryan Companies employee or office.
Director of Business Development Ryan Companies US IncDirector of Business DevelopmentMinneapolis, MN$145,000–$180,000 / yearLeasing Oversight - Along with local REM leaders, provide clients with strategic insights for renewal and new leasing strategies to maximize value. Non-Solicitation Notice to Recruitment Agencies: Ryan Companies kindly requests that recruitment agencies and third-party recruiters do not submit unsolicited resumes or candidate information to any Ryan Companies employee or office.
Project Manager, Facilities Senior HealthPartners InstituteProject Manager, Facilities SeniorBloomington, MNKnowledge, Skills, and Abilities: Familiar with Microsoft Office 365, strong organizational skills, scheduling, time management, self-motivated, strong interpersonal skills, troubleshooting, collaboration, mentorship, budget development and management. Define project scope, develop and manage budgets, ensure timely completion, coordinate non-construction items (e.g., IT, security, signage), document project details for record retention, and oversee moves, punch lists, warranties, and user feedback.
Senior Project Manager (hybrid-Minnesota) Data Recognition CorporationSenior Project Manager (hybrid-Minnesota)Maple Grove, MN$90,000–$125,000We are looking for an experienced and dedicated senior project manager who has a technical background, proven leadership skills, the ability to think critically and solve problems, and a track-record of ensuring project milestones and deadlines are met. Facilitate project team discussions; asks appropriate questions; identifies gaps in the project plan; identifies assumptions; manages risk; negotiates disagreements; finds creative solutions.
Senior Customer Success Manager MongoDBSenior Customer Success ManagerWashington, MN$97,000–$190,000 / yearTrack and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams. You'll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals.
NewAssociate Program Manager, Sterility Assurance- Structural Heart AbbottAssociate Program Manager, Sterility Assurance- Structural HeartSaint Paul, Minnesota$78,000–$156,000 / yearWorking in partnership with subject matter experts in microbiology, sterilization, manufacturing, facilities, quality, research and development and regulatory affairs, this role drives program execution, monitors risks, coordinates resources, and ensures timely delivery of business-critical objectives. The successful candidate will be a skilled project and program manager with knowledge in contamination control and the ability to navigate complex initiatives, align stakeholders, and provide clear visibility to leadership.
OEM Sales Manager Arctic Wolf Networks IncOEM Sales ManagerMN$147,800–$249,800 / yearWe're proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape - but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform. Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally.
Associate Manager PT 20-29 hours Tumi Holdings, Inc.Associate Manager PT 20-29 hoursMinnetonka, MNYour role at Tumi: As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service. The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI's, build client awareness, provide world-class service, and grow the brand.
Account Manager, Programmatic Retail Media Strategy Fuelcomm IncAccount Manager, Programmatic Retail Media StrategyMinneapolis, MN$90,000–$120,000 / yearAt Stackline, we are seeking an energized and motivated individual to join our dynamic team that operates at the forefront of developing, delivering and optimizing programmatic display campaigns for some of the most prominent brands in the world. Cultivate relationships with individuals at prominent consumer brands across all organizational levels and departments, leveraging Stackline's data to provide top-quality insights to key clients.
Sr Manager, Operations Innovation (DCR) DaVita IncSr Manager, Operations Innovation (DCR)Edina, MN$85,000–$135,000 / yearConsult on Alliance Site Systems Optimization: CC, Starpoint, identifying/driving continuous improvement (e-solutions)Alliance Site/Central Support collaboration: role ID, workflow, training (playbook/resource manual), process development, documentation, P&Ps, quality manuals and Business Innovations duties. An integral member of the team, the Senior Manager, Operations Innovations is a highly effective collaborator and communicator, engaging with teammates from a variety of functional areas and experience within DCR and the broader DaVita organization.
Category Manager - Electronics Abbott LaboratoriesCategory Manager - ElectronicsPlymouth, MN$99,300–$198,700 / yearWe're seeking a dynamic and strategic procurement professional to lead Electronics Category Management who will be responsible for developing and executing global sourcing strategies; driving value by reducing total cost; mitigating supply risks; improving quality and leading continuous improvement initiatives. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.
Strategic Account Manager REHAU IncorporatedStrategic Account ManagerMinneapolis, MN$140,000–$170,000 / yearJob Description: The Strategic Account Manager (SAM) is responsible for developing, maintaining, and expanding strategic relationships with key National and Regional residential home builders and OEM customers. The ideal candidate will possess a strong background in sales, plumbing/hydronics systems, and strategic account management, as well as the ability to build lasting, value-based relationships across departments and customer organizations.
Sr Operations Business Manager (OBM) Schwan's CompanySr Operations Business Manager (OBM)Hopkins, MN$93,000–$154,000 / yearFrom kids devouring pizza after soccer practice, to students laughing over dumplings in a cafeteria, to families enjoying pie during the holidays, our team members play an important role in bringing those everyday moments to life. Our portfolio includes iconic pizzas, global flavors and timeless desserts from brands like Red Baron®, bibigo®, Tony’s®, Big Daddy’s®, Freschetta®, Pagoda®, Edwards® and Mrs.
NewSales Manager ConsultNetSales ManagerMinneapolis, MNAs a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore. This remote-based role (preferably located in Arizona or New Mexico) will focus on growing sales across the U.S. and Latin America , while also supporting global customer development.
NewAssociate Program Manager, Sterility Assurance- Structural Heart Abbott LaboratoriesAssociate Program Manager, Sterility Assurance- Structural HeartNew Brighton, MN$78,000–$156,000 / yearWorking in partnership with subject matter experts in microbiology, sterilization, manufacturing, facilities, quality, research and development and regulatory affairs, this role drives program execution, monitors risks, coordinates resources, and ensures timely delivery of business-critical objectives. The successful candidate will be a skilled project and program manager with knowledge in contamination control and the ability to navigate complex initiatives, align stakeholders, and provide clear visibility to leadership.
Senior Customer Success Manager, Legal Software Thomson Reuters CorpSenior Customer Success Manager, Legal SoftwareEagan, MN$123,200–$228,800 / yearFinally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. The ideal candidate is comfortable engaging with executives at our largest customers, setting direction for the team, modeling best-in-class customer and product success practices and rolling up their sleeves to drive outcomes for our customers.
Senior Project Manager - Medical Device #3064 Enhanced Compliance Inc.Senior Project Manager - Medical Device #3064Arden Hills, MNFull timeDrive continuous improvement in Agile operating cadence, team accountability, and delivery predictability What We Look Fo Bachelor's degree in Engineering, Computer Science, Software Engineering, Biomedical Engineering, or related technical discipline.5 or more years of project or program management experience in the regulated medical device industry. The successful candidate must bring strong project management discipline, hands-on Jira proficiency, Agile/Scrum operating experience, and practical experience delivering software projects in regulated medical device environments.
Business Operations Manager MolexBusiness Operations ManagerEden Prairie, MNFull timeMolex's Optical Connectivity Group is at the forefront of designing and delivering cutting-edge optical solutions that power data centers, telecom infrastructure, and next-gen computing. This role exists to: Enable leaders and teams to operate at scale by bringing clarity, coordination, and execution discipline to the operational work that keeps the business moving.
Field Reimbursement Manager Taylor Strategy PartnersField Reimbursement ManagerMinneapolis, MNRemote$180,000–$190,000 / yearThis role supports HCP offices by delivering education on coverage, access, and reimbursement criteria for Ascendis products and plays a key role in integrating those products into the provider workflow. The FRM partners closely with internal stakeholders—Market Access, Sales, Patient Support—and external contacts to proactively address access challenges and support patient access to therapy.
NewDivision Sales Manager - On-Premise Johnson Brothers Liquor CoDivision Sales Manager - On-PremiseSt. Paul, MN$115,000–$140,000 / yearThe ideal candidate combines strong commercial acumen with exceptional leadership capabilities and a proven ability to build brands, develop people, and translate market opportunities into sustainable business growth. This individual will serve as a critical link between executive leadership, suppliers, operations teams, and sales professionals to ensure strategic priorities are effectively communicated and executed throughout the organization.
NewGovernment Services Manager Consultant- Fema EisnerAmperGovernment Services Manager Consultant- FemaMinneapolis, MNRemoteThis role is ideal for someone with strong familiarity with Federal Emergency Management Agency (FEMA) funded initiatives, including the Public Assistance, Individual Assistance, Hazard Mitigation, and Building Resilient Infrastructure and Communities programs and a proven track record of supporting complex programs in a compliance- or finance-related role. EisnerAmper provides a full scope of services to large programs, including those funded for federal relief to recover from significant declared disasters (ARPA, CARES, FEMA PA/IA and HUD-CDBG/CDSG) and large federally funded infrastructure, housing and energy programs (IIJA, IRA, EPA, etc.).
NewManager, Engineering RESA Power LLCManager, EngineeringBlaine, MNPerform and coach team to perform power system engineering assessments of electric power systems in the areas of proficiency of protection, short-circuit calculation, arc-flash hazard analysis, design improvements of medium- and low-voltage electrical distribution systems. Manager will mentor engineering team, provide applied electrical engineering, and technical expertise for customers in the areas of power systems studies, power quality analysis, installation, startup, maintenance, and repair.
NewManager, Engineering RESA Service LLCManager, EngineeringBlaine, MNPart timePerform and coach team to perform power system engineering assessments of electric power systems in the areas of proficiency of protection, short-circuit calculation, arc-flash hazard analysis, design improvements of medium- and low-voltage electrical distribution systems. Manager will mentor engineering team, provide applied electrical engineering, and technical expertise for customers in the areas of power systems studies, power quality analysis, installation, startup, maintenance, and repair.
Research & Development, Support Aequor Technologies LLCResearch & Development, SupportGolden Valley, MNThis position is considered a flex position in that the employee would provide support to not just the cereal platform but can learn various operations for different business to build breadth of capabilities for future development. Human and Food Safety Leadership: Can lead teams through projects / efforts to find and resolve safety risks.
Mgr Operations Planning Midcontinent Independent System Operator IncMgr Operations PlanningEagan, MN$162,000–$187,000 / yearWorking collaboratively across system operations, market operations, and external stakeholders, you'll champion continuous improvement, automation, and data driven solutions that modernize outage coordination and strengthen grid reliability. MISO manages the electricity superhighway in the Central U.S. Through use of groundbreaking research and advanced technology, our highly skilled employees ensure power flows reliably to 45 million Americans.
Regulatory Affairs Manager - International Compliance Operations – Structural Heart (on-site) AbbottRegulatory Affairs Manager - International Compliance Operations – Structural Heart (on-site)Saint Paul, MinnesotaOur portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. The candidate will leverage expertise in scientific, regulatory, and business considerations to ensure products developed, manufactured, or distributed comply with all applicable regulations.
NewClinical Data Manager CYNET SYSTEMSClinical Data ManagerMaple Grove, MN$41–$46 / hourTemporaryContractorPart timeAs a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Intermediate project management skills; developing a multifaceted plan with complex dependencies and holding peers accountable to adherence to the plan while maintaining positive and collaborative relationships.
Associate Marketing Manager Roles Schwan's CompanyAssociate Marketing Manager RolesHopkins, MN$83,000–$139,000 / yearFrom kids devouring pizza after soccer practice, to students laughing over dumplings in a cafeteria, to families enjoying pie during the holidays, our team members play an important role in bringing those everyday moments to life. Our portfolio includes iconic pizzas, global flavors, and timeless desserts from brands like Red Baron®, bibigo®, Tony’s®, Big Daddy’s®, Freschetta®, Pagoda®, Edwards® and Mrs.
Cell and Molecular Research Account Manager Agilent TechnologiesCell and Molecular Research Account ManagerMinneapolis, MinnesotaIn this role, you'll partner with leading researchers, biotech innovators, pharmaceutical companies, and academic institutions to bring cutting-edge technologies into their labs and accelerate scientific discovery. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Territory Sales Manager (San Diego) GN Store Nord ASTerritory Sales Manager (San Diego)Shakopee, MN$65,000–$85,000 / yearBuilding and maintaining customer relationships as a means of growing current customers business i.e., monthly net dollar sales, as well as identifying customer service issues, such as, remake and repair issues, turnaround times; lowering return for credit rates and gathering new competitive information. Developing effective communication/platform presentation skills in order to convincingly present/sell GN Resound's technology story to both to individual customers and large groups of customers.
Senior Business Development Manager CONVERGIX Automation SolutionsSenior Business Development ManagerSaint Paul, MNThe Senior Business Development Manager focused on the Food & Beverage and Consumer Goods business role at Convergix Automation is responsible for enabling account managers to hit sales targets by creating, sustaining, and cultivating business relationships and partnerships. While F&B and CPG will represent the heaviest concentration of activity, this position also carries meaningful engagement across a broad range of industries, including but not limited to Aerospace, Agriculture, Automotive, Electric Vehicle, Energy, Furniture and Appliances, Logistics, Medical, Military, Recreational Vehicle and Transportation, and Oil and Gas.
Territory Sales Manager (South Boston, MA) GN Store Nord ASTerritory Sales Manager (South Boston, MA)Shakopee, MN$75,000–$85,000 / yearBuilding and maintaining customer relationships as a means of growing current customer's business i.e., monthly net dollar sales, as well as identifying customer service issues, such as, remake and repair issues, turnaround times; lowering return for credit rates and gathering new competitive information. Developing effective communication/platform presentation skills in order to convincingly present/sell GN Resound's technology story to both to individual customers and large groups of customers.
Food Product Development Manager (Consumer Packaged Goods) E.A. Sween CompanyFood Product Development Manager (Consumer Packaged Goods)Eden Prairie, MN$97,417.80–$154,486.70 / yearDemonstrated experience developing ready-to-eat foods, prepared meals, sandwiches, wraps, bakery-based products, meat systems, cheese applications, sauces, spreads, or related CPG food products. We are seeking an Product Development Manager to lead product development for ready-to-eat food platforms, including sandwiches, wraps, handheld meals, and related prepared foods.
Retail Manager - Boats ATV Marine BPS Direct LLCRetail Manager - Boats ATV MarineWoodbury, MN$45,000–$62,000 / yearStaff the Departments with "service" oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment. Carries out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.