Responsibilities and Essential Duties include the following (other duties may be assigned): Lead and support process improvement and solution delivery initiatives Partner with leadership and frontline teams to identify operational challenges, inefficiencies, and opportunities for improvement Facilitate discussions to document current-state processes and define future-state solutions Apply structured problem-solving and continuous improvement methods to develop practical, scalable solutions Develop and implement workflows, tools, dashboards, and automations to improve efficiency and data visibility Gather and define business requirements for reporting, workflows, and system enhancements Prototype and evaluate solution concepts to support decision-making and stakeholder alignment Coordinate with internal teams (IT, data, engineering, and others) to transition solutions into production Track progress, priorities, risks, and dependencies for solution initiatives Support data analysis efforts by preparing, modeling, and interpreting data to drive business insights Develop metrics to measure process performance, adoption, and solution effectiveness Provide training, documentation, and support to ensure successful implementation and user adoption Maintain strong working relationships across departments and serve as a trusted partner and change agent Support multiple initiatives simultaneously while ensuring alignment with organizational priorities Education - Skills - Knowledge - Qualifications & Experience Bachelor's degree required 5+ years of experience in process improvement, business analysis, operations support, analytics, or solution delivery Experience leading or coordinating implementation efforts Strong analytical, problem-solving, and organizational skills Ability to translate business needs into practical solutions and implementation plans Experience working with data, reporting tools, workflows, or automation platforms Strong communication skills with the ability to engage both technical and non-technical stakeholders Ability to manage multiple initiatives in a fast-paced environment Demonstrated ability to influence, lead change, and build relationships across teams Experience with continuous improvement methods (Lean, A3, 5 Whys, etc.) preferred Familiarity with low-code tools, data platforms, or light development concepts preferred. Serving as a bridge between leadership, technical resources, and frontline users, this position combines elements of business analysis, continuous improvement, and solution development to drive better outcomes through process, data, and technology.