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Performs administrative support work such as typing correspondence, scanning documents, data entry and retrieval, creating spreadsheets and file maintenance; reviews forms, data and other information to ensure accuracy and conformance to established procedures and policies; and completing forms, reports, questionnaires and coordinates all incoming and outgoing mail. Serves as a first point of contact to assist employees, applicants, and other external customers; screens and responds to general inquiries; provides general information to departments on policies and procedures or refers to appropriate staff member; and responds to inquiries and ascertains nature of the inquiry and refers to appropriate individual or provide assistance based on knowledge of the situation.

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