li>and problem analysis to see them through to resolution, by opening vendor cases, conducting frequent relevant status discussions and ensuring quality resolution; Maintain multiple application environments while following patch/configuration management best practices to apply changes in a logical, audited sequence through environment progression (Dev, Test, UAT, Prod, etc); Collaborate with other technical teams (database, server, desktop, network, security, operations, etc.) to support the system applications; Perform application deployments, system health monitoring, patch release planning, application service pack upgrades, framework services upgrades and performance tuning; develop and maintain documentation regarding system functionality, performance benchmarks and system integration; Participate on technology services and vendor application upgrades, patching, testing as well as production implementations; perform and implement necessary system maintenance during planned outages; Work on projects as needed by OUC to include: transition to application services/support to ensure best practices of non-functional requirements are implemented such as back up, recovery, environment management, configuration, source control and monitoring, etc. For existing tools as well as future solutions; Perform testing across multiple environments: providing support for testing/executing processes for environment owners and Business Analysts; Serve as a liaison between OUC and the application vendors to address system issues.