Senior Strategic Relationship Manager AmeripriseSenior Strategic Relationship ManagerMinneapolis, MNCollaborate with product managers across Investment Product Solutions team in managing partner firm relationships related to other products including Signature Wealth, Separately Managed Accounts, Active ETF’s, in addition to other product lines. In this role, you will be responsible for relationship management of Ameriprise third party asset management product partner relationships with the goal of maximizing alignment between asset manager sales and marketing efforts and key initiatives within Ameriprise.
Service Manager – Security Systems & Low-Voltage Pro-Tec DesignService Manager – Security Systems & Low-VoltageMinnetonka, MNFull timePhysical security, electronic security, low-voltage systems, service operations, field service management, commercial security systems, access control, video surveillance, VMS, intrusion detection, intercom, service contracts, recurring monthly revenue, dispatch, scheduling, technician supervision, subcontractor management, customer retention, service profitability, service ticket management, warranty administration, commercial integrator environment. Pro-Tec Design is a purpose-driven Twin Cities security technology integrator, providing consulting, design and installation of Video Surveillance, Card Access Control, Intercom, and Intrusion systems.
Property Manager Thies & Talle Management, Inc.Property ManagerMaplewood, MN$52,000–$54,000 / yearFull timeSUPERVISORY RELATIONSHIPS: To perform this position successfully, an individual must be able to work within the following supervisory relationships: The Property Manager position has supervisor responsibilities for property site staff including the leasing specialist, caretaker and maintenance staff. REASONABLE ACCOMMODATIONS: Management will provide reasonable accommodations to qualified applicants and employees with disabilities in connection with its application process, modifications or adjustments to the work environment, and modifications or adjustments that allow a disabled individual to have equal benefits and privileges of employment as are enjoyed by other similarly situated individuals without disabilities, unless doing so would cause undue hardship.
Home Health - RN Case Manager Good SamaritanHome Health - RN Case ManagerRobbinsdale, MN$36.50–$51Graduate from an accredited nursing program, including, but not limited to, those accredited by the Commission on Collegiate Nursing Education (CCNE), Accreditation Commission for Education in Nursing (ACEN), or National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA). Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state.
NewTravel Patient Care Manager - $3,289 per week Travel Nurses, Inc.Travel Patient Care Manager - $3,289 per weekMinneapolis, MNTravel Nurses, Inc. is a nurse-founded and operated healthcare staffing agency connecting nurses and allied health professionals with opportunities nationwide. Since 1988, we’ve grown from supporting operating room teams in the Mid-South to serving a wide range of specialties across the country.
Manager - Field Change Management AmeripriseManager - Field Change ManagementMinneapolis, MNMonitor implementation plans to ensure prioritization of key initiatives and dates, bundling and coordination of like-projects for greater field uptake, development of implementation strategies and follow-up mechanisms, which determine required resources and corporate office contacts to successfully execute plan. This includes working with AWM business partners/implementation to develop plans, capture execution planning milestones to coordinate communication, training, support, program/technology roll outs, and executing against these milestones.
Team Manager Panera BreadTeam ManagerElk River, MN$19–$23 / hourBe an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others! Lead, manager and develop team members by coaching, inspiring, and motivating them to exceed goals in sales, speed, order accuracy, and guest experience – and celebrate their achievements along the way.
NewSr. Corporate Account Manager Ecolab Inc.Sr. Corporate Account ManagerMinneapolis, MN$133,800–$200,800 / yearWe work with customers across the world in the light industry (institutional, food & beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.
Construction Manager Lennar CorporationConstruction ManagerPlymouth, MN$54,171.44–$96,032 / yearLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Tech-savvy with proficiency in Microsoft Office, Build Pro, Procore, and other construction management software, leveraging technology to streamline workflows, enhance project tracking, and improve overall efficiency.
Senior Manager, HR Business Partner AmeripriseSenior Manager, HR Business PartnerMinneapolis, MNIn this role, you will implement HR strategies that align with our business needs, build strong and influential relationships with business leaders to understand their needs, leverage enterprise solutions to provide strategic HR support and act as a trusted advisor to senior leadership on HR-related matters. Assess the impact of evolving strategies on workforce effectiveness, lead design and due diligence efforts, and drive seamless implementation, including during high-stakes events such as mergers and acquisitions.
Manager, RiverSource Vendor Management AmeripriseManager, RiverSource Vendor ManagementMinneapolis, MNBy fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. • Perform Quality Analysis on business partner vendor management processes within area and publishes results quarterly for reporting purposes.
Global Payroll Manager KPMGGlobal Payroll ManagerMinneapolis, MNLicensed CPA, JD/LLM, Enrolled Agent, CPP (Certified Payroll Professional), GPHR (Global HR Professional), PMP (Project Management Professional), in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Manage end-to-end payroll delivery, including compensation data collection/validation, delivery of country-specific payroll instructions, pre/post payroll controls and reconciliations, shadow payroll support, and year-end reconciliation to wage statements to ensure accurate, timely, and compliant payroll and tax reporting.
NewManager, Global Mobility Services - Expatriate Tax KPMGManager, Global Mobility Services - Expatriate TaxMinneapolis, MNLicensed CPA, JD/LLM, or Enrolled Agent, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Work with KPMG's extensive network of specialists & enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions.
NewSenior Substation Project Engineering Manager Top EngineerSenior Substation Project Engineering ManagerBloomington, MN$142,000–$271,000 / yearCompanyConfidential Employer LocationBloomington, Minnesota, USA IndustryEnergy Compensation$142,000 - $271,000 per year Employment TypeFull Time/Direct Hire Remote StatusHybrid Remote Total Openings10 Work Experience10 - 25 years Opportunity. This Senior Substation Project Engineering Manager position puts you at the center of complex, large-scale substation projects, with the opportunity to be based in Bloomington, Minnesota, or at one of many other office locations across the United States.
Branch Manager, Financial Advisors AmeripriseBranch Manager, Financial AdvisorsLake Elmo, MNKey responsibilities include growth of existing advisor practices through business plan coaching on key revenue drivers, bringing new talent to the organization through successful recruiting and acquiring of external practices, leading with integrity, and developing a strong culture to optimize relationships and resources within the office. Inspect results regularly and provide systematic coaching to advisors in the branch on ongoing business planning, client acquisition, advice, investment solutions, external practice acquisition, and more.
Senior Manager - Franchise Recruiting & Engagement AmeripriseSenior Manager - Franchise Recruiting & EngagementMinneapolis, MNAs the Senior Manager of Franchise Recruiting and Engagement, you’ll be at the heart of our franchise territory’s success—partnering with field leaders and franchisees to recruit top talent, support advisor development, and drive strategic growth initiatives. Lead high impact recruiting efforts for Novice and Experienced Advisors, franchise staff, and external practice acquisitions.
Senior Manager - UX Research AmeripriseSenior Manager - UX ResearchMinneapolis, MNGuide the collaboration with Product, UX design, UX content, UX strategy, and technology partners to create and refine experience artifacts such as journey maps, jobs-to-be-done analyses, service blueprints, user flows, and information architecture models based on insights captured through research and workshops with subject-matter experts and end users. • Identify, lead, and delegate qualitative and quantitative user research projects by managing and executing the most strategic parts of the research process from scoping, planning, recruiting, and execution to analysis and delivery of results for projects occurring throughout the digital product development life cycle.
NewReal Estate Operations & Customer Service Manager Success Home TeamReal Estate Operations & Customer Service ManagerWhite Bear Lake, MN$60,000–$85,000 / yearThe "Calmest Person in the Room": A high Adversity Quotient (AQ) with the ability to remain composed and solution-focused during complex and highly emotional real estate transactions. Led by founders Jonas and Holly Stomberg, who bring over 20 years of experience, we deliver a clear strategy, proven results, and a high-touch client experience.
Corporate Tax Senior Manager, Core Tax Services bdo consultingCorporate Tax Senior Manager, Core Tax ServicesMinneapolis, MN$146,000–$200,000 / yearThe Core Tax Services Senior Manager is responsible for advising clients on the tax implications of their business objections, evaluating and selecting alternative actions to lessen tax burden and cost of compliance, identifying different methods of complying with tax regulations while acting as the primary client contact for complex tax issues. In addition, the Core Tax Services Senior Manager will be critical member of the office / region leadership team and actively participate in the marketing, networking and business development within an area of expertise and specialization while maintaining client relationships and acting as the primary contact for complex questions.
Assurance Manager, EBP bdo consultingAssurance Manager, EBPMinneapolis, MN$120,000–$140,000 / yearTraditionally responsibilities of the Assurance Manager will include advising the client on various economic and regulatory risks within their industry, resolving complex accounting issues, apply GAAP and GAAS consistently within complex situations, writing technical consultation memos on GAAP / GAAS issues, and documenting, validating, testing and assessing various financial reporting control systems. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
General Manager Panera BreadGeneral ManagerSaint Louis Park, MN$65,000–$72,000Be an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others! Own all aspects of leading, the bakery-cafe team include planning and managing staffing needs, scheduling, people development, career development, performance management, training, and succession planning.
Dialysis Clinical Manager Registered Nurse - RN Fresenius Medical CareDialysis Clinical Manager Registered Nurse - RNShakopee, MNAs the facility leader, you will be part of a close-knit, collaborative team responsible for delivering unique care plans and providing dialysis treatment to patients facing end stage renal disease or chronic kidney disease. We have a diverse range of employee resource groups (ERGs) to encourage employees with similar interests, goals, social and cultural backgrounds, or experiences to come together for professional and personal development, discussion, activities, and peer support.
Project Manager - Commercial - Eden Prairie, MN Michael Page USAProject Manager - Commercial - Eden Prairie, MNEden Prairie, MN$100,000–$125,000 / yearFull timeThis role is ideal for a PM who has a go getter mentality & values clear communication, strong field support, and the ability to run projects with real ownership. Oversee the successful management of construction projects, providing leadership to the team in achieving project goals, objectives, and client expectations.
NewTools Product Development Manager United RentalsTools Product Development ManagerSt Paul, MN$79,200–$118,800 / yearWork closely with Strategic Account Managers, Government Account Managers, National Account Managers and local Sales Representatives, to provide their larger customers Tools & Industrial Solutions custom solutions, services and knowledge expertise. You will be a subject matter expert resource for Tools & Industrial Solutions and provide consultative selling, training for internal customers and sales project support to customers for new and existing product lines.
Senior Project Manager - St. Paul, MN Michael Page USASenior Project Manager - St. Paul, MNSaint Paul, MN$130,000–$150,000 / yearFull timeResponsibilities span a broad spectrum, covering all areas of project management, such as project planning, resource allocation, cost control, schedule management, quality management, contract administration, and safety management. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
Compliance Manager/Officer AmeripriseCompliance Manager/OfficerMinneapolis, MNIn addition, the Compliance Manager serves as a subject matter expert for the team, partners with offshore resources to support efficient case management, and collaborates with key business stakeholders. The Complaint Resolution team is a specialized function responsible for managing customer complaints and select advisor error cases across the full range of products offered by the firm.
Project Manager-PMO AmeripriseProject Manager-PMOMinneapolis, MNIn this role you will plan and manage all aspects of assigned projects including cost, schedule, scope, quality and project resources following the appropriate methodologies and tools throughout the project life cycle. • Provide leadership to project resources in a manner that ensures timely delivery on commitments/tasks in support of broader project deliverables.
Regional Service Manager - Huntsville Smart Care® Equipment SolutionsRegional Service Manager - HuntsvilleSaint Paul, MNFull timeThis individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses operating expense inefficiencies, and supports Service Delivery Specialist development opportunities. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
Client Relationship Manager (Host Engagement) SparkfundClient Relationship Manager (Host Engagement)Minneapolis, MN$128,000–$148,000 / yearSalary range: $128,000 - $148,000 (Compensation for this position will be determined based on several factors, including but not limited to geographic location, relevant experience, market data, certifications, specialized industry expertise, and overall alignment with the role's scope and responsibilities.). With more than 3,200 projects deployed across 43 states and more than 300MW of energized assets constructed, Sparkfund is transforming customer-sited assets into a valuable portfolio resource for the benefit of our society.
NewSales Relationship Manager Medica Services Company LLCSales Relationship ManagerMinnetonka, MN$73,500–$105,000 / yearPart timeThe Commercial Sales Relationship Manager is responsible for driving new business sales and managing strategic relationships of consultants and agency relationships to source new Commercial large group business. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data.
Supplier Relationship Manager Upsher-Smith Laboratories LLCSupplier Relationship ManagerMaple Grove, MN$108,000–$172,000 / yearThe Supplier Relationship Manager is a vital role within a company, responsible for developing and maintaining strong relationships with suppliers to ensure the smooth flow of goods and services. Industry Knowledge: Deep understanding of the pharmaceutical product lifecycle, including tech transfers, launch management, Current Good Manufacturing Practices, regulatory submission processes.
Business Relationship Manager I - Officer JPMorgan Chase & CoBusiness Relationship Manager I - OfficerBlaine, MNIdentify the personal financial goals and needs of business clients; build collaborative relationships with partners across lines of business (Chase Wealth Management, Home Lending, Branch Teams) to connect clients with specialists who can help meet their financial needs. Acquire, manage, and retain a portfolio of 100 - 130 business clients with annual revenue of $1 - $5 million for your assigned branches; provide business deposit and cash management solutions and manage business credit opportunities up to approximately $500,000.
Business Relationship Manager Senior Acquistion - Vice President JPMorgan Chase & CoBusiness Relationship Manager Senior Acquistion - Vice PresidentMinneapolis, MNAcquire, retain and deepen a portfolio of approximately 40-50 business clients and 60 prospects in a growth/expansion stage with annual revenue greater than ~$3 million; provide business deposit and cash management solutions and manage business credit opportunities up to $15 million; provide support to branch-based business bankers on sizeable business credit deals as needed. Grow portfolio by prospecting for new clients whose businesses are in expansion mode; utilize extensive referral networks and centers of influence to independently identify and pursue potential new business clients, looking for ways to cultivate long-term primary banking relationships.
Sr. Relationship Manager Alteryx IncSr. Relationship ManagerMN$73,500–$93,660 / yearOwn and drive renewal opportunities, including value justification discussions, navigating procurement processes, and negotiating high value contracts to ensure timely renewals. This role focuses on managing existing named Enterprise accounts across the Mid-West region, driving retention, and supporting long-term customer growth.
Sales Relationship Manager Medica Health Plans IncSales Relationship ManagerMinnetonka, MN$73,500–$105,000 / yearThe Commercial Sales Relationship Manager is responsible for driving new business sales and managing strategic relationships of consultants and agency relationships to source new Commercial large group business. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the positions scope and responsibility, internal pay equity and external market salary data.
Business Banking Relationship Manager U.S. BancorpBusiness Banking Relationship ManagerRoseville, MN$98,280–$120,120 / yearU.S. Bank Business Banking Relationship Managers are the primary advisor for our business clients and are responsible for building, developing, and managing new and existing relationships with business clients and delivering financial expertise and client-centric solutions that build strong, long-term relationships. Strong client relationships are based on trust, assessing and attending to clients' banking needs, obtaining and processing client and account information, educating clients on available deposit and loan products and services, and recommending financial solutions based on each client's unique goals and needs.
Business Banking Relationship Manager 2 U.S. BancorpBusiness Banking Relationship Manager 2Shakopee, MN$98,280–$120,120 / yearU.S. Bank Business Banking Relationship Managers are the primary advisor for our business clients and are responsible for building, developing, and managing new and existing relationships with business clients and delivering financial expertise and client-centric solutions that build strong, long-term relationships. Strong client relationships are based on trust, assessing and attending to clients' banking needs, obtaining and processing client and account information, educating clients on available deposit and loan products and services, and recommending financial solutions based on each client's unique goals and needs.
NewLoan Agency Relationship Manager M&T Bank CorpLoan Agency Relationship ManagerMinneapolis, MN$128,100–$213,500 / yearEducation and Experience Required: Bachelor''s degree and a minimum of 5 years' client service experience in Global Capital Markets products or markets, OR in lieu of a degree, A combined minimum of 9 years' higher education and/or work experience, including a minimum of 5 years' client service experience in Global Capital Markets products or markets. Advise and work with management on any actual or potential product changes, such as adverse court or regulatory rulings, competitive landscape changes and changes to market provisions in agreements, that may affect GCM's ability to sustain its' control environment, future profitability and growth to ensure pro-active responses to identified issues.
NewRelationship Manager (Enterprise Retirement Services) First International Bank and TrustRelationship Manager (Enterprise Retirement Services)Edina, MNApply Online - Relationship Manager (Enterprise Retirement Services) | First International Bank & Trust.
Organized Play Relationship Manager Asmodee North America IncOrganized Play Relationship ManagerRoseville, MN$70,000–$80,000 / yearThis role requires strong organizational skills, excellent communication, and the ability to juggle multiple vendors needs simultaneously while collaborating closely with internal teams to support the execution of OP programs. Develop metrics and KPIs with Organized Play Manager; generate, analyze and synthesize, and report on third-party vendor contributions, event participation, and performance metrics.
Small Business Relationship Manager - Minneapolis, MN U.S. BancorpSmall Business Relationship Manager - Minneapolis, MNMinneapolis, MN$86,310–$105,490 / yearThe Small Business Relationship Manager NMLS is responsible for delivering excellent customer service in alignment with U.S. Bank Core Values while providing comprehensive financial solutions to complex small business clients with annual revenues generally between $500K and $2.5 million, typically not exceeding $5 million. In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Retirement Relationship Manager II Alerus Financial Corp.Retirement Relationship Manager IIMN$65,000–$72,000 / yearABOUT THE ROLE: Grow/Support the advisor relationship, point of contact for escalations, upsell goals, fund changes, fee negotiations, managing reporting and data feed requests, Non-fiduciary investment reviews, fee benchmarking and plan design discussions. WHAT YOU'LL BE DOING: Effectively manage, analyze, and retain a portfolio of business clients to provide knowledgeable advanced solutions by delivering a high level of financial product expertise and support.
Commercial Banking Relationship Manager Commerce BankCommercial Banking Relationship ManagerMinneapolis, MNRemote$136,850–$233,000 / yearThis compensation range is for the Commercial Banking Relationship Manager III and Senior job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The main purpose of this job is to be involved in both the comprehensive management of existing commercial relationships as well as solicit new business opportunities with assigned customers and targeted prospects.
Regional Banking Relationship Manager Senior Huntington National BankRegional Banking Relationship Manager SeniorSt Paul, Minnesota$102,000–$208,000 / yearThis role serves a senior level sales position within Regional Banking with heavy focus on business with greater than $25 MM in sales and functions as the back-up to the Market Manager while providing credit and mentoring guidance to junior colleagues. Responsible for Portfolio Management in varying sizes in terms of complexity of credits and number of accounts to include quarterly portfolio reviews, and CAR and collecting of necessary document.
Wealth Advisor, Director (Sr. Relationship Manager) Bank of MontrealWealth Advisor, Director (Sr. Relationship Manager)Minneapolis, MN$102,000–$190,000 / yearServes as the primary relationship manager for high-net-worth (HNW) and ultra-high-net-worth (UHNW) clients, delivering a comprehensive wealth management experience that integrates banking solutions, investment strategies, and holistic financial planning. Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
340B Client Relationship Manager - Remote UnitedHealth Group Inc340B Client Relationship Manager - RemoteEden Prairie, MNRemote$72,800–$130,000 / yearThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. Develop and maintain a thorough understanding of business processes pertaining to all aspects of the 340B program; coach analysts in the development of solutions and resolution of complex data analysis; monitor analyst workflow to ensure deliverables are being met.
Sr. Government Client Relationship Manager Marsh & McLennan Companies IncSr. Government Client Relationship ManagerMN$151,000–$302,500 / yearThis Client Manager role combines deep Medicaid expertise with proven consulting leadership, P&L and sales accountability, and the ability to lead complex engagements. Lead large, complex client engagements: design strategic solutions, direct project teams, resolve delivery issues, and ensure high-quality outcomes.
NewGCM Relationship Manager II - Loan Agency Wilmington TrustGCM Relationship Manager II - Loan AgencyMinneapolis, MinnesotaAs part of the LoaOthern Market Solutions Division, the Loan Agency team provides third party Administrative and Collateral Agent services for sophisticated institutional clients in the syndicated and private credit loan space. Our team is responsible for managing daily loan servicing including transaction onboarding, processing assignments/trades, debt service payments, fundings, loan reprices, etc.
Business Relationship Manager Tata Consultancy Services LtdBusiness Relationship ManagerMinneapolis, MN$156,200–$211,300 / yearIdentify and shape opportunities, build pipeline, collaborate closely with TCS cross-functional solution teams and create compelling value propositions. Key Responsibilities: Build trusted relationships with senior stakeholders on the client side to position TCS' technology and digital capabilities as enablers of business transformation.
NewGCM Relationship Manager II - Loan Agency M&T Bank CorpGCM Relationship Manager II - Loan AgencyMinneapolis, MN$89,000–$148,300 / yearOverview: As part of the LoaOthern Market Solutions Division, the Loan Agency team provides third party Administrative and Collateral Agent services for sophisticated institutional clients in the syndicated and private credit loan space. Education and Experience Required: Combined minimum of 4 years' higher education and/or work experience, including a minimum of 5 year relevant work experience with direct client contact.