marshfield, WI30+ days ago
Key Responsibilities Ensure high levels of customer satisfaction Recruit, train, lead, and motivate a high-performing service team Drive company sales through active engagement Monitor key performance metrics (revenue, profitability, efficiency) Ensure compliance with safety objectives Provide accurate service quotes Manage truck work order system and service invoicing Communicate company policies, procedures, and goals to the team Uphold Interstates commitment to customers Required Skills Strong interpersonal, leadership, and communication abilities Expertise in Fixed Operations procedures Solid understanding of mechanical components and repair processes Proficiency in customer service, sales, and marketing Ability to interpret and utilize profit and loss statements Proactive problem-solver with strong business planning skills Familiarity with 5S Lean principles Prior experience as a service manager in the trucking industry Qualifications Excellent verbal and written communication skills Proven ability to manage teams and processes Experience in truck shop service management (preferred) High School Diploma or G.E.D. Interstate Companies, Inc. is a dynamic organization with over 1,600 employees across five operating units: Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems, and I-State Truck Center.