Fleet Maintenance Supervisor Penske Truck RentalFleet Maintenance SupervisorMIAMI, FLWillingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward.
QA Commercialization Supervisor - Poultry Merieux NutriSciences CorpQA Commercialization Supervisor - PoultryMiami, FLThe Commercialization Manager must actively engage with Suppliers by routine visits to production facilities and consistently collect feedback about the overall satisfaction of the technical support provided by QA and the improvement of the perceived quality of products received, including but not limited to size and count variations. Purpose (Objective): This position will manage and improve the satisfaction of Franchisees with the quality of products received by managing the overall compliance of the different products to the agreed specification.
Supervisor, Quality Control (TAS) Terumo CorpSupervisor, Quality Control (TAS)Sunrise, FL$72,000–$100,000 / yearFinal compensation packages may be higher or lower than what is listed, and will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, impactful solutions for patients.
Quality Manager HEICO CorpQuality ManagerHollywood, FLThe candidate must be capable of quickly learning and using technology concepts and methods to support maintenance operations, with the flexibility to support multiple changing project needs. Candidates must demonstrate the ability to successfully execute multiple complex tasks simultaneously; as well as the ability to work effectively both as a team member and independently.
Deposit Quality Manager WesBanco IncDeposit Quality ManagerFort Lauderdale, FLPossess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Loan Quality Manager - Operations Shared Services WesBanco IncLoan Quality Manager - Operations Shared ServicesFort Lauderdale, FLPossess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Purchasing Supervisor Aviation & Defense CALIBER SALES ENGINEERING INCPurchasing Supervisor Aviation & DefenseSunrise, FLFull timeManage purchase orders, address, and resolve issues in a timely manner, • Serve as a key interface between Engineering, Production, quality and suppliers, aligning technical requirements, resolving issues, and ensuring delivery expectations are met. • Work closely on sourcing and pricing negotiation of components, including but not limited to electronic components, including semiconductors, PCB assemblies, connectors, electromechanical parts, and related equipment.
Manager Patient Safety Regulatory Affairs Boca Raton, Corp Quality & Accred Ops, FT, 8:30A-5P Baptist Health South Florida IncManager Patient Safety Regulatory Affairs Boca Raton, Corp Quality & Accred Ops, FT, 8:30A-5PCoral Gables, FL$112,081.46–$149,068.34 / yearBaptist Health is the region''s largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. Our approach is rooted in a "grow our own" philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including: Career growth and development opportunities, with clear pathways and ongoing support.
Quality Control Coordinator ePac USQuality Control CoordinatorMiami, FloridaePac believes in a collaborative and cross trained workforce and encourage all employees to learn all facets of production. The Manufacturing Quality Control Coordinator is responsible for performing daily product inspection for converting finished products.
Warehouse Supervisor AAR CorpWarehouse SupervisorMiami, FL$55,000–$65,000 / yearThe Warehouse Supervisor, under the direction of the Warehouse Manager, will lead and supervise office and warehouse personnel, and monitor and facilitate all office and warehouse functions (Receiving, Shipping, Inventory, Expediting, Packing, etc.) to ensure they are executed accurately and timely according to established policies, procedures, processes. What you will need to be successful in this role: Associates degree (A.A.) or equivalent from two-year college or technical school; or four years related experience and/or training; or equivalent combination of education and experience.
Quality Improvement Specialist (Human Services/Social Services) Gulf Coast JFCSQuality Improvement Specialist (Human Services/Social Services)Fort Lauderdale, FLGulf Coast JFCS is a Florida Care Provider of the Department of Children and Families (DCF), Agency for Health Care (AHCA), and the Department of Elder Affairs (DOEA), which requires all candidates to undergo fingerprinting through the Florida Care Provider Background Screening Clearinghouse. Our programs span a broad spectrum of human services, including behavioral and mental health, child welfare and adoption, family support, job and employment transition, housing, food, transportation, and home care assistance for the elderly.
Purchasing Supervisor Aviation & Defense Caliber Sales EngineeringPurchasing Supervisor Aviation & DefenseSunrise, FloridaWhat distinguishes Caliber is our proven track record of achieving customer satisfaction through exceeding contract excellence by engaging with our customer and providing creative and innovative solutions and reducing our clients total cost of ownership, resulting in increased eet and operational readiness. • Manage purchase orders, address, and resolve issues in a timely manner, • Serve as a key interface between Engineering, Production, quality and suppliers, aligning technical requirements, resolving issues, and ensuring delivery expectations are met.
Food Safety Quality Assurance Technician (Bilingual Spanish) Do & Co AktiengesellschaftFood Safety Quality Assurance Technician (Bilingual Spanish)Miami, FLResponsibilities: Performs daily food safety tasks such as pre-operational, operational, and post-operational checks, temperature monitoring, cooler/freezer inspections, thermometer calibration, sanitizer checks, and oversight of third-party cleaning company activities. Assists with pest control management and conducts regular facility audits for cleanliness, including bathroom inspections and swab testing.
Production Supervisor Tribute Baking CompanyProduction SupervisorMedley, FLFull timeFood Safety Responsibilities:Support BRC by maintaining food safety and food quality through training of the employees on SOPs and SSOPs, monitoring the adherence to the procedures, completing job tasks, and maintaining the work area in a sanitary manner following prescribed procedures. Job Responsibilities: Supervise all associates directly assigned to production, packaging and logistics' teams and work closely with associates in the Maintenance, Quality Assurance, Sanitation, Human Resource departments and the Executives.
Supervisor, Pro DJs and Digital Music Carnival Corp LtdSupervisor, Pro DJs and Digital MusicDavie, FLSenior Leaders they work with: Entertainment Manager and Director levels; Hotel Directors and shipboard leadership; shoreside Manager and Director level leadership pertaining to nightclub operations and company events requiring DJs and recorded music. Essential Functions: Program, Operations & Innovation: Programs: Oversee all recorded music and music-videos played onboard Carnival's fleet of ships, as well as managing Carnival's top-notch Pro DJ program with the largest nightclub operation at sea.
YD Broward - Site Supervisor, General Population 26-27 School Year The YMCA of South FloridaYD Broward - Site Supervisor, General Population 26-27 School YearFt. Lauderdale, FloridaIn accordance with House Bill 531 (2025) the Department of Children and Families require employers to make the “Care Provider Screening Clearinghouse Education and Awareness” website link: https://info.flclearinghouse.com available to all potential candidates receiving a background check via the Clearinghouse. Under the direction of the Program Manager, the Site Supervisor is responsible for the overall operations of the after school/day campsite, including participant and parent relationships, organizing and administering files and records necessary for the program, supervision of staff, creation of program activities, collecting fees and keeping track of supplies.
YD Broward - Site Supervisor, General Population The YMCA of South FloridaYD Broward - Site Supervisor, General PopulationFt. Lauderdale, FloridaIn accordance with house Bill 531 (2025) the Department of Children and Families requires employers to make the “Care Provider Screening Clearing House Education and Awareness” website link: https://info.flclearinghouse.com available to all potential candidates via the Clearinghouse. Under the direction of the Program Manager, the Site Supervisor is responsible for the overall operations of the after school/day campsite, including participant and parent relationships, organizing and administering files and records necessary for the program, supervision of staff, creation of program activities, collecting fees and keeping track of supplies.
QC Supervisor Titan AmericaQC SupervisorFort Lauderdale, FloridaFull timeWork closely with operations, dispatch, replenishment, plant supervisors, and drivers to help the regional team play their role in ensuring consistent, quality concrete. Bachelor’s degree in an engineering, science, or Concrete Industry Management (CIM) degree with at least 2 years of experience in the ready-mix concrete industry.
Biomedical Engineering Supervisor Quest Diagnostics IncBiomedical Engineering SupervisorMiramar, FLSupport repair and maintenance of high-complexity laboratory analyzers and automation, including chemistry analyzers, hematology/immunoassay platforms, liquid handling systems, track automation, robotics, sample handling systems, and associated instrumentation. The purpose of the BME Supervisor position is to coordinate daily activities of the BME team and ensures all aspects of service (internal and external) of lab instrumentation and other general lab equipment satisfy the quality and regulatory requirements needs of the lab.
Data Abstractor - Quality - Per Diem/Day Shift - 1759013 Florida Medical CenterData Abstractor - Quality - Per Diem/Day Shift - 1759013Lauderdale Lakes, FLPer diemPOSITION QUALIFICATIONS: (including required licenses/certifications, education and job knowledge/experience):Florida RN or LPN License preferredOr 1-3 years in an Allied healthcare setting 5 years of cardiac programs/interventional cath lab experience preferred5 years of NCDR LAAO abstraction experience preferred Computer proficiency to include the use of software such as Microsoft Word, Excel, PowerPointMust be flexible to handle a variable workload, frequent work interruptions, deadlines, priority changes and multiple opinions/viewpointsMust be able to deal effectively with management, administration, medical staff and ancillary departments CUSTOMER SERVICE RESPONSIBILITIES:Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the department and the hospital. We offer competitive market pay and opportunities for bonus depending on great work performanceComprehensive Employee Benefits: Full and Part Time employees are eligible for various plans for medical, dental, and vision insurance POSITION SUMMARY:Assists and coordinates evidence-based medicine and performance improvement activities of the hospital.
Quality Control Lab Technician (HPLC FOCUS) Funky Buddha Management LLCQuality Control Lab Technician (HPLC FOCUS)Oakland Park, FLThe Quality Control Lab Technician is responsible for executing quality control testing and supporting quality assurance processes across both beer and Cannabis-infused beverage production, with an emphasis on analytical testing, including HPLC operation and data interpretation. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Account Cleaning Supervisor Full Time - North Miami and Surrounding Areas Marsden SouthAccount Cleaning Supervisor Full Time - North Miami and Surrounding AreasNorth Miami, FLFull timeEnsures all associates are properly trained at each assigned account with a focus on long term retention. • Requires following safety policies and procedures at all times (such as locking doors, using proper chemicals and reporting incidents).
NewMaintenance Supervisor Abacus Service CorporationMaintenance SupervisorFort Lauderdale, FLThis is a unique opportunity to be part of a pivotal project, ensuring the community continues to receive high-quality potable water as we transition to the new Prospect Lake Plant. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners.
Outbound Supervisor Sparks GroupOutbound SupervisorMiami, FLQualifications Experience and qualifications: Associate degree from a two-year college in a related field and/or 3+ years of directly related experience and/or training, or equivalent combination of education and experience. Perform visual inspections of all outgoing parts and materials, including verifying trace documents, to ensure compliance with approved quality procedures and customer requirements.
Production Supervisor National Beverage CorpProduction SupervisorMiami, FLThe employee frequently is required to use hands and fingers, to handle, or feel, sit for long periods of time, stand frequently, bend, squat, reach and turn to access files and office equipment. Field positions will be exposed to various unfamiliar conditions where Personal Protective Equipment (PPE) must be worn and which may include, but are not limited to: manufacturing and warehouse plants, and other venues as directed by supervisor.
NewSupervisor EEG/LTM Tech. - Neuro Science (Full Time, Days) Nicklaus Children's HospitalSupervisor EEG/LTM Tech. - Neuro Science (Full Time, Days)Miami, FLParticipates in Lean initiative to improve processes for opportunities to deliver higher quality, cost effective care, with greater customer service, & which impact can be measured by way of metrics. Supervises training of all LTM Technologists and works closely with physicians and the Clinical Coordinator of the Comprehensive Epilepsy Center to assure all patients'' needs are met.
YD Broward - Site Supervisor, LEAP 26-27 School Year The YMCA of South FloridaYD Broward - Site Supervisor, LEAP 26-27 School YearFt. Lauderdale, FloridaIn accordance with House Bill 531 (2025) the Department of Children and Families require employers to make the “Care Provider Screening Clearinghouse Education and Awareness” website link: https://info.flclearinghouse.com available to all potential candidates receiving a background check via the Clearinghouse. The Site Supervisor is responsible for the overall operations of their after school/day camp site including; participant and parent relationships, organizing and administering files and records necessary for the program, supervision of staff, creation of program activities, collecting fees and keeping track of supplies.
Culinary Supervisor, Nu Stadium Delaware North Companies IncCulinary Supervisor, Nu StadiumMiami, FLDelaware North will lead stadium concessions and premium food and beverage services, delivering innovative culinary experiences that celebrate Miami's vibrant culture while elevating classic stadium favorites. Our ideal Culinary Supervisor is an experienced Cook who enjoys working in a collaborative and fast-paced environment, taking pride in delivering exceptional food service and culinary excellence to our guests.
Event Operations Supervisor | Full-Time | Miami Beach Convention Center Oak View GroupEvent Operations Supervisor | Full-Time | Miami Beach Convention CenterMiami Beach, Florida$20–$22 / hourOverview: The Event Operations Supervisor is responsible for supervision and direction of event setup and housekeeping staff teams and temporary labor employees in their duties of general building cleaning, as well as event room/hall set-ups and breakdowns as required for the Miami Beach Convention Center campus and associated exterior parcels (Collins Canal Park, Venu & Rum Room). Supervises and assists setup utility team members and temporary labor workers in the setup of tables, chairs, risers, stages, and other associated equipment required for all meeting rooms, exhibition halls, pre-function/lobby, and/or MBCC campus spaces.
Event Operations Supervisor | Full Time | Miami Beach Convention Center Oak View GroupEvent Operations Supervisor | Full Time | Miami Beach Convention CenterMiami Beach, FL$20–$22 / hourA LEED Silver certified green building, the venue includes a magnificent Grand Ballroom, 500,000 square feet of flexible exhibition halls, 4 junior ballrooms, outdoor terraces & parks, 84 breakout rooms, and an onsite parking garage with 800 parking spots, including disabled, accessible, and Electric Vehicle (EV) charging spaces, as well as bike racks. The Event Operations Supervisor is responsible for supervision and direction of event setup and housekeeping staff teams and temporary labor employees in their duties of general building cleaning, as well as event room/hall set-ups and breakdowns as required for the Miami Beach Convention Center campus and associated exterior parcels (Collins Canal Park, Venu & Rum Room).
SPECIALIST, QUALITY ASSURANCE-FOOD & NUTRITION SERVICES Broward County Public SchoolsSPECIALIST, QUALITY ASSURANCE-FOOD & NUTRITION SERVICESSUNRISE, FL$61,003–$87,351 / yearMaintain liaison with community agencies, educational institutions, parent groups, District, region, and school and non-school site personnel to foster food service programs as an educational assistant. Assist Coordinator, Food and Nutrition Services with the administration and coordination of the National School Breakfast and Lunch Programs, Summer Food Service Programs, and other special programs.
Production Supervisor Titan SAProduction Supervisormedley, FLEnsure the competence and development of department employees (hourly and salaried) by initiating training, coaching, counseling, mentoring and accountability to respond to items identified in the performance reviews. Leadership & People Development: Positively influence the job performance of plant operation team members (all levels) through motivation, goal setting and providing feedback.
Cash Supervisor BrinksCash SupervisorMiami, FloridaBrink’s U.S., a division of Brink’s, Incorporated, is the premier provider of armored car transportation, currency and coin processing, ATM servicing and other value added services to financial institutions, retailers and other commercial and government entities. The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services.
Supervisor Gift Shop (Full Time, Days) Nicklaus Children's HospitalSupervisor Gift Shop (Full Time, Days)Miami, FLEnsures seasonal promotions are in place according to inventory availability, updates necessary software to ensure smooth operations (POS, Get App, digital signage and department intranet portal page). Maintains an organized filing system of all auditable receipts, packing slips, invoices, daily cash register activities, and other documentation of purchases for easy retrieval upon request.
Survey Operations Supervisor Fort Lauderdale City CouncilSurvey Operations SupervisorFort Lauderdale, FL$69,302.27–$107,424.51 / yearFive (5) to seven (7) years of progressively responsible surveying or varied technical work experience involving survey calculations, working with legal descriptions, field notes and plats; Two (2) years of experience as a CADD operator using AutoCAD current versions. Under the U.S. Department of Educations Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale.
Inventory Supervisor (8:00 AM - 5:00 PM) Vesta HomeInventory Supervisor (8:00 AM - 5:00 PM)Pembroke Park, FL$47,840–$52,000We proudly partner with top realtors, developers, the design trade and personalities on some of the most prestigious properties on the high-end market; chances are, you’ve seen our interiors in major design magazines as well as shows like Bravo's Million Dollar Listings and Netflix's Selling Sunset. The #1 home staging brand in the country, Vesta’s design and local market depth in Los Angeles, New York, San Francisco and South Florida helps to sell multimillion-dollar properties faster and above ask–and allows buyers to seamlessly move into beautiful furnished spaces.
Landscaping Supervisor - Secured Access CW Resources, Inc.Landscaping Supervisor - Secured AccessMiramar, Florida$22Copy and paste the link below into your web browser to view the posters pertaining to: Notification of Employee Rights Under Federal Labor Laws posters: https://www.dol.gov/agencies/olms/poster/labor-rights-federal-contractors . In this role, you'll partner with the Landscaping Project Manager to help keep daily operations running smoothly, support the crew in the field, and contribute to the overall success and upkeep of the grounds throughout the military installation.
QA Inspector (Bilingual English/Spanish) 5TH HQQA Inspector (Bilingual English/Spanish)Fort Lauderdale, FLWorks in a dry, low-moisture manufacturing environment with exposure to normal workplace hazards, including proximity to moving mechanical parts and moderate industrial noise. Perform Quality Assurance tasks such as sampling, inspections, and testing to ensure manufactured products comply with internal SOPs, safety initiatives, company policies, and FDA and DEA regulations.
Quality Control & Shipping Associate (1st Shift) LightFire GroupQuality Control & Shipping Associate (1st Shift)Tamarac, FloridaIf you take pride in accuracy, enjoy working in a fast-paced warehouse, and want opportunities for growth, we'd love to hear from you. Prepare shipments and print shipping labels using warehouse computer systems.
Quality Control & Shipping Associate (2nd Shift) LightFire GroupQuality Control & Shipping Associate (2nd Shift)Tamarac, FloridaIf you take pride in accuracy, enjoy working in a fast-paced warehouse, and want opportunities for growth, we'd love to hear from you. Prepare shipments and print shipping labels using warehouse computer systems.
NewProduction & Operations Supervisor Falcon Farms Inc.Production & Operations SupervisorDoral, FLFull timeThe Supervisor provides direct leadership to employees, promotes teamwork, develops team capabilities, and ensures operational objectives are achieved while maintaining a safe and organized work environment. With farms in Colombia and Ecuador and operations across the U.S., we provide end-to-end floral solutions - from production and logistics to merchandising and analytics - delivering quality and consistency to retailers nationwide.
Quality Inspector Night Shift HEICO CorpQuality Inspector Night ShiftHollywood, FLUtilize computer technology systems such as Microsoft Office, SharePoint, ERP systems, and QMS software such as TipQA to complete and store applicable inspection records and documentation. Since 1957 LPI Corporation has manufactured products for jet engines, aircraft components, and other aerospace & defense applications.
Quality Inspector day shift HEICO CorpQuality Inspector day shiftHollywood, FLUtilize computer technology systems such as Microsoft Office, SharePoint, ERP systems, and QMS software such as TipQA to complete and store applicable inspection records and documentation. Since 1957 LPI Corporation has manufactured products for jet engines, aircraft components, and other aerospace & defense applications.
NewField Supervisor/Project Manager (National HIV Behavioral Surveillance (NHBS) ) University of MiamiField Supervisor/Project Manager (National HIV Behavioral Surveillance (NHBS) )Coral Gables, FLField Supervisor responsibilities include: overseeing project procedures; managing the Miami-Dade field site staff and activities; driving project vehicle to and from project field sites; overseeing data collection procedures; and assuring data quality. The National HIV Behavioral Surveillance (NHBS) Field Supervisor is responsible for the day-to-day operational management of the Miami-Dade field sites for (National HIV Behavioral Surveillance) NHBS data collection activities.
Regional Quality Manager ShawmutRegional Quality ManagerMiami, Florida$115,000–$175,000 / yearFull timeLocal to the South Florida area , this role assists the National Director, Quality Control in partnering with construction operations leadership to embed quality into every phase of the project lifecycle—from preconstruction through closeout and warranty—ensuring consistent implementation, continual improvement, and alignment with the company’s national quality strategy. The Regional Quality Manager collaborates closely with both national leadership and regional operations leadership, balancing priorities to achieve program excellence.
Quality Improvement Specialist GULF COAST JEWISH FAMILY AND COMMUNITY SERVICES, INC.Quality Improvement SpecialistFort Lauderdale, FLGulf Coast JFCS is a Florida Care Provider of the Department of Children and Families (DCF), Agency for Health Care (AHCA), and the Department of Elder Affairs (DOEA), which requires all candidates to undergo fingerprinting through the Florida Care Provider Background Screening Clearinghouse. Our programs span a broad spectrum of human services, including behavioral and mental health, child welfare and adoption, family support, job and employment transition, housing, food, transportation, and home care assistance for the elderly.
Warehouse Supervisor - 1St & 2Nd Shift Vesta HomeWarehouse Supervisor - 1St & 2Nd ShiftPembroke Park, FL$21–$26 / hourThe #1 home staging brand in the country, Vesta’s design and local market depth in Los Angeles, New York, San Francisco and South Florida helps to sell multimillion-dollar properties faster and above ask–and allows buyers to seamlessly move into beautiful furnished spaces. We proudly partner with top realtors, developers, the design trade and personalities on some of the most prestigious properties on the high-end market; chances are, you’ve seen our interiors in major design magazines as well as shows like Bravo's Million Dollar Listings and Netflix's Selling Sunset.
Housekeeping Supervisor Davidson Hospitality GroupHousekeeping SupervisorMiami Beach, FloridaThis iconic beachfront destination is poised to reclaim its place as one of South Beach's most exciting premium lifestyle hotels-designed for high-impact meetings, incentive travel, lifestyle-driven gatherings, and unforgettable group experiences. Ideally located at the intersection of Collins Avenue and Ocean Drive, the Royal Palm offers direct access to pristine white-sand beaches, the oceanfront boardwalk, and the cultural, dining, and entertainment energy that define Miami Beach-from Lincoln Road to Española Way.
Concessions Supervisor, Nu Stadium Delaware North Companies IncConcessions Supervisor, Nu StadiumMiami, FLDelaware North will lead stadium concessions and premium food and beverage services, delivering innovative culinary experiences that celebrate Miami's vibrant culture while elevating classic stadium favorites. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests.
Remote Contact Center Supervisor Hotwire CommunicationsRemote Contact Center SupervisorFort Lauderdale, FloridaRemoteLead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs. Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through.