Shift Supervisor - Lead Barista, Starbucks, Baileys Crossroads VA, #645 GoBrands IncShift Supervisor - Lead Barista, Starbucks, Baileys Crossroads VA, #645Bailey's Crossroads, VAQualifications: 1+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience + 1 year of leadership in a cafe is preferred. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to baristas on shift to ensure operational excellence and to improve performance.
Shift Supervisor - Lead Barista, Starbucks, Forest Hills D.C., #673 GoBrands IncShift Supervisor - Lead Barista, Starbucks, Forest Hills D.C., #673Washington, DCQualifications: 1+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience + 1 year of leadership in a cafe is preferred. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to baristas on shift to ensure operational excellence and to improve performance.
Shift Supervisor - Lead Barista Starbucks Washington D.C. 206 GoBrands IncShift Supervisor - Lead Barista Starbucks Washington D.C. 206Washington, DCCreates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to baristas on shift to ensure operational excellence and to improve performance. • Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Talbot Embedded Regional Supervisor Biola University IncTalbot Embedded Regional SupervisorMD$22–$25 / hourThe Regional Supervisor supports Site Coordinators and host ministry partners as a coach and strategic partner, helping ensure consistent program quality, a strong student experience, and healthy cohort development across assigned sites. Minimum 5-7 years of progressive experience in ministry leadership, academic administration, program coordination, or partnership development, preferably within higher education, seminary, church, or nonprofit environments.
Outreach Phlebotomy Supervisor VHC HealthOutreach Phlebotomy SupervisorArlington, VirginiaFull timeThese factors include, but are not limited to, a candidate’s qualifications, relevant training and experience, skill level, shift differentials (where applicable), internal equity, and current market conditions. In addition to your base compensation, VHC Health offers a comprehensive benefits package, including medical, dental, and vision coverage (subject to eligibility requirements), as well as additional wellness and retirement benefits designed to support our employees and their families.
Supervisor of Stores Contract Maintenance PSA AirlinesSupervisor of Stores Contract MaintenanceArlington, VirginiaFull timeThe Supervisor of Stores Contract Maintenance assists the Manager of Stores Contract Maintenance in ensuring that each Contract Maintenance Provider (EMP) is executing to the maximum levels of efficiency regarding the receipt, storage, issuance, transfer and shipment of all aviation materials related to the EMP operation. Assists in ensuring that the Contract Maintenance Provider is consistently following PSA policies and procedures within the day to day stores operations, including but not limited to: Participates in delivery and implementation of new training requirements developed by PSA Airlines.
Beverage Service Supervisor - Service Bar - Maryland Live! Casino and Hotel MarylandBeverage Service Supervisor - Service Bar - MarylandHanover, MarylandYour ability to motivate staff, maintain compliance with beverage, health, and gaming regulations, and oversee operational details ensures each guest enjoys a consistently elevated experience. A consistently demonstrated a high level of integrity, confidentiality, teamwork and positive attitude while achieving departmental/company goals.
Clinical Supervisor (BCBA) Center for Autism and Related DisordersClinical Supervisor (BCBA)Fairfax, VirginiaRemoteConstantly position oneself to participate and respond to the movements and behaviors of patients, including but not limited to bending to assist a patient, kneeling/crouching to teach a play skill, hurrying to block an open doorway, or reaching to prevent a patient from entering a traffic congested street. This includes the assessment and analysis of the patient’s skills and challenging behaviors, development of treatment plans, overseeing the implementation of treatment, collaboration with and training of their patient’s caregivers, as well as ongoing coaching and training of behavioral technicians.
IT Service Desk Supervisor Fawkes IDMIT Service Desk SupervisorWashington, DC$110,000–$130,000 / yearResponsibilities: Overseeing the day-to-day supervision of the firm’s Service Desk Analysts to provide quality customer service to all of the firm’s staff in support of the firm’s IT Service Desk. Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).
Supervisor, Sports Marketing GEICO GENERAL INSURANCE COMPANYSupervisor, Sports MarketingBethesda, MD$91,225–$141,450 / yearThis role rewards someone who is excellent at execution - holding complex programs together across many stakeholders - and who brings enough sports and sponsorship fluency to translate partnership assets into activations that actually land with fans. That means running working-level partner relationships, leading cross-functional project management across Social, Influencer, Creative, Analytics, and Go-to-Market, and taking activations from planning through launch and recap with precision.
Outlet Supervisor - Orchid Kitchen - Maryland Live! Casino and Hotel MarylandOutlet Supervisor - Orchid Kitchen - MarylandHanover, MarylandThrough strong supervision, effective communication, and a commitment to operational excellence, you help cultivate a positive work environment while ensuring the Café delivers consistent, high‑quality service to every guest. Your deep knowledge of menu offerings, preparation methods, and guest expectations helps create a welcoming and seamless dining experience that reflects the quality of the Live! brand.
Dining Supervisor - Hourly Ingleside at HomeDining Supervisor - HourlyWashington, DC$19.85–$23.74 / hourWorks in conjunction with the Dining Room Manager to oversee all dining room operations and assure all customers and residents are satisfied • Assists with proper tableware handling and set up in accordance with set policies and procedures • Ensures all duties of the dining service employees have been completed prior to opening and closing of each shift period • Counts all daily tally sheets for meals and ensures all counts are accurate. Enters changes in to the POS system as appropriate • Conducts daily line up with servers to review line up and serves as a guide on daily menu items • Ensures weekly clean-up of Dining Room and maintenance of equipment from Housekeeping and Maintenance Departments.
NewElectrical Worker Supervisor (Electrical Worker Foreman) U.S. Department of JusticeElectrical Worker Supervisor (Electrical Worker Foreman)Washington, DC$35.97–$41.96 / hourIf you are on active duty and expect to be discharged or released from active duty service within 120 days, you may submit a Certificate of Release or Discharge from Active Duty from the appropriate Branch Personnel Office containing the following information: The military service dates including the expected discharge or release date; and. To qualify for this position, you MUST meet the Barely Acceptable level on both screen-out elements (Ability to supervise) and (Aptitude for work with prisoners); receive at least one half of the total possible points; AND you must furnish detailed information on your resume to support your assessment responses to demonstrate that you clearly possess the experience and skills to successfully perform the duties of this position.
City Cruises DC - Restaurant Supervisor Hornblower Group IncCity Cruises DC - Restaurant SupervisorWashington, DCHornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems.
RN Unit Supervisor CV Neuro ICU - Nights Inova Health SystemRN Unit Supervisor CV Neuro ICU - NightsAlexandria, VAAn engaging team member who is empowered to support Inova's "People Priority" by providing genuine acts of caring, appreciation, recognition, coaching, mentoring and encouragement to all members of the care team, in order to further enculturate Inova''s care delivery model and results for all of Inova''s strategic priorities. A front-line leader who is accountable for delivering highly reliable results related to Quality and Best Practices to improve clinical operation of the unit; embraces, uses, and understands the research behind nursing practice and quality tools.
Psych Emergency Clinician Supervisor Nights Inova Health SystemPsych Emergency Clinician Supervisor NightsFairfax, VAMinimum Qualifications: Certification - Basic Life Support upon start, CPI in-person training for non-violent crisis intervention, receive CPI blue card within 6 months of hire, After 9/1/25, Vistelar replaces CPI for new and renewed de-escalation certifications. Licensure - Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW), Licensed Clinical Psychologist (LCP), or Licensed Substance Abuse Professional (LSATP).
Registered Nurse (RN) Unit Supervisor Adolescent Psychiatry Nights Inova Health SystemRegistered Nurse (RN) Unit Supervisor Adolescent Psychiatry NightsFalls Church, VAServes as an engaged team member who is empowered to support Inova''s "People Priority" by providing genuine acts of care, appreciation, recognition, coaching, mentoring and encouragement to all members of the healthcare team, in order to further enculturate Inova''s care delivery model and results for all of Inova''s strategic priorities. The Registered Nurse (RN) Unit Supervisor serves as a front line leader who is accountable for delivering highly reliable results related to quality and best practices to improve the clinical operations of the unit.
Registered Nurse (RN) Unit Supervisor Medical Psychiatry Nights Inova Health SystemRegistered Nurse (RN) Unit Supervisor Medical Psychiatry NightsFalls Church, VAServes as an engaged team member who is empowered to support Inova''s "People Priority" by providing genuine acts of care, appreciation, recognition, coaching, mentoring and encouragement to all members of the healthcare team, in order to further enculturate Inova''s care delivery model and results for all of Inova''s strategic priorities. The Registered Nurse (RN) Unit Supervisor serves as a front line leader who is accountable for delivering highly reliable results related to quality and best practices to improve the clinical operations of the unit.
Registered Nurse Unit Supervisor (RN) Emergency Department Inova Health SystemRegistered Nurse Unit Supervisor (RN) Emergency DepartmentAlexandria, VAThe Veatch Family Emergency Department is a state-of-the-art facility featuring 35 all-private treatment rooms, new "fast track" rooms to treat less serious injuries, improved ambulance access, new cardiac emergency rooms and a specialized pediatric treatment area among its many amenities. Emergency Room Registered Nurse Unit Supervisor Responsibilities: Conducts high quality shift huddles by communicating strategic priorities related to target, actual and gap barriers in addition to small tests of change, results of rounding, challenges, celebrations and other matters.
Registered Nurse (RN) PACU Unit Supervisor Inova Health SystemRegistered Nurse (RN) PACU Unit SupervisorAlexandria, VAMental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Mount Vernon is a community hospital with 8 OR suites that serves the population in robotics, general, orthopedics, spine, plastics, ENT, urology, and gynecology.
Registered Nurse (RN) Unit Supervisor Behavioral Health Inova Health SystemRegistered Nurse (RN) Unit Supervisor Behavioral HealthAlexandria, VAServes as an engaged team member who is empowered to support Inova''s "People Priority" by providing genuine acts of care, appreciation, recognition, coaching, mentoring and encouragement to all members of the healthcare team, in order to further enculturate Inova''s care delivery model and results for all of Inova''s strategic priorities. The Registered Nurse (RN) Unit Supervisor serves as a front line leader who is accountable for delivering highly reliable results related to quality and best practices to improve the clinical operations of the unit.
DC Operations Supervisor - 2nd Shift The Children's Place IncDC Operations Supervisor - 2nd ShiftDCHe/she manages and trains staff engaged in receiving, stocking, processing or shipping; prepares reports, summaries, and analysis on operations and communicates with appropriate management. Education and Requirements: Five to seven years of experience in distribution operations or an equivalent combination of training and supervisory experience necessary.
Custodial Supervisor - NSF Suitland Tlingit Haida Tribal Business CorpCustodial Supervisor - NSF SuitlandSuitland, MD$80,000–$90,000 / yearScope of Work: The primary purpose of this position is to provide day-to-day leadership, scheduling, training, inspection oversight, and hands-on custodial support as needed while promoting safety, accountability, and high-quality service delivery. Ability to read, interpret, and follow technical manuals, safety procedures, work orders, operational instructions, and written/verbal directions in English, including understanding the proper use and application of cleaning chemicals and products.
MRI Clinical Imaging Supervisor Inova Health SystemMRI Clinical Imaging SupervisorFairfax, VAMinimum Qualifications: Certification - Basic Life Support upon start; American Registered Radiologic Technologists Upon Start - Must be certified by at least one of the following: American Registered Radiologic Technologists or American Registry for Diagnostic Medical Sonography or CNT or Cardiovascular Technology or Nuclear Medicine Technology or Registered Vascular Technology or Canadian Association of Medical Radiation Technologists; as applicable with additional certification in an applicable imaging modality required. Licensure - Licensed Radiologic Technologist Upon Start State Licensure required for all INOVA non-Hospital Licensed centers, but not required if working onsite at an Inova Hospital and/or for Nuclear Medicine.
Care Coordination Supervisor One Hope UnitedCare Coordination SupervisorOlney, MarylandWorks with the CQI team to ensure quality of services, the achievement of program outcomes and to create documentation to enhance programming and to meet funder requirements. Participates in collateral and community groups to promote agency programs and presence within the community in order to create community linkages and opportunities.
Facility Supervisor Hui HuliauFacility SupervisorWashington, District of ColumbiaAC4S LLC is currently seeking a Facility Supervisor to Oversee daily warehouse operations at the contractor-provided Northern Virginia facility, ensuring all consular support activities including receiving, inventory, storage, and preparation functions are executed in accordance with contract requirements and OSHA regulations. Ensure environmental controls including ambient temperature, air quality, and humidity levels are maintained within required thresholds, coordinating corrective action and notifying the AAS COR when adjustments are necessary.
NewOutpatient Clinical Supervisor - Primary Care Inova Health SystemOutpatient Clinical Supervisor - Primary CareVAMental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Manages patient care effectively and timely by working collaboratively and maintaining active communication with members of the primary care team.
NewClinical Supervisor-Post Grad BH Health Fellowship-Parttime Unity Health Care IncClinical Supervisor-Post Grad BH Health Fellowship-ParttimeWashington, DCThe Post-Graduate Behavioral Health Fellowship Program Clinical Supervisor provides clinical supervision, mentorship, and educational support to post-graduate behavioral health fellows training within Unity Health Care's Integrated Behavioral Health (IBH) model. The Clinical Supervisor will collaborate closely with Behavioral Health leadership, primary care providers, and interdisciplinary care teams to support fellows in delivering evidence-based, culturally responsive behavioral health services.
Armed Security Supervisor - Flex Fidelity Protective ServicesArmed Security Supervisor - FlexHillcrest Heights, Maryland$23–$24 / hourThe supervisor serves as the main point of contact between on-site staff and company management, and is responsible for leading the team through hands-on supervision, coaching, recognition, and corrective action within approved authority. Fidelity Protective Services, LLC is committed to providing superior security protection with exceptional service at an affordable cost.
Registered Nurse Supervisor Always Best CareRegistered Nurse SupervisorBaltimore, MDQualifications: Possess a bachelor's degree in nursing from a state-approved or accredited program; Must be in good standing with the Maryland Board of Nursing; Ideal candidate resides in Northern Baltimore/Harford County; Possess a valid Driver's License and able to travel to clients' homes during weekdays; Minimum of one (1) year clinical experience or home care experience, preferred; Minimum of one (1) year supervising experience, preferred; About the Company: Always Best Care Senior Services is a leading provider of in-home care and assistance for seniors. This vital position reports to the Administrator and is responsible for preparing thorough and accurate initial assessments and reassessments and developing personalized care plans for our clients.
Spa Supervisor Pyramid Global HospitalitySpa SupervisorWashingtonWhether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.
NewEnterprise Quality Manager Marathon TSEnterprise Quality ManagerLorton, VASuccessful candidates will have demonstrated experience directly executing and managing quality teams in the defense manufacturing industry supporting dynamic programs and applying hands-on best practices to anticipate and mitigate any and all risks to quality. Own quality performance across multiple programs and Drive: COPQ reduction strategy; Zero Defect Planning (ZDP); Systemic RCCA initiatives.
Supervisor, Distribution HD Supply ManagementSupervisor, DistributionWashingtonRequires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward. Supervises multiple departments within the distribution center, including case pick, shipping, receiving, returns, loading, order processing, and replenishment.
Beverage Supervisor Caesars Entertainment IncBeverage SupervisorBaltimore, MDExpected to work extended hours when business demands require, including peak gaming periods, promotions, concerts, sporting events, holidays, and emergency operational situations. Supervise and direct the day-to-day operations of casino bars, lounges, beverage stations, and assigned beverage venues.
Quality Intern Mid-Atlantic Permanente Medical Group CareersQuality InternWashington, District of Columbia$20–$25 / hourMid-Atlantic Permanente Medical Group is comprised of more than 1,700 Permanente physicians and nearly 300 staff professionals who come together to make a positive impact on the health and lives of more than 800,000 members in Virginia, Maryland, and the District of Columbia. Must be a current student enrolled in a Bachelors or Master’s Degree program in Business Administration, Management, Analytics, Biology, or a related field; Recent college graduates are ineligible for the internship program.
Supervisor Daifuku Automotive America CorpSupervisorBaltimore, MDMaintains and develops the commitments of all employees to the quality of work they are performing and promotes the concept of zero defects and continuous improvement as operating modes. Manage the day-to-day operations of 3 or more employees, to ensure maintenance schedules are met in an efficient, safe, and employee-oriented manner.
Job Site Supervisor for Painting Crew WashingtonJob Site Supervisor for Painting CrewWashington, DCFull timeOverview: To create customers for life through the delivery of the CertaPro® Brand experience in a manner that ensures a quality job completed on budget, while leading an team of skilled painters. We are a national organization of professional painting contractors specializing in beautifying homes and buildings: interiors, exteriors, commercial offices, and condominiums.
Program Supervisor, School-Age-Northshore School District YMCA of Greater SeattleProgram Supervisor, School-Age-Northshore School DistrictBothell and Woodinville, Washington$24–$29.40 / hourFull timeCottage Lake Elementary, East Ridge Elementary, Fernwood Elementary, Hollywood Hill Elementary, Kenmore Elementary, Kokanee Elementary, Maywood Hills Elementary, Sunrise Elementary, Wellington Elementary, Woodin Elementary, Woodmoor Elementary. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.
Unarmed Security Supervisor - Flex Fidelity Protective ServicesUnarmed Security Supervisor - FlexElkridge, MarylandThe supervisor serves as the main point of contact between on-site staff and company management, and is responsible for leading the team through hands-on supervision, coaching, recognition, and corrective action within approved authority. Fidelity Protective Services, LLC is committed to providing superior security protection with exceptional service at an affordable cost.
Supervisor - Janitorial SERVICE SOURCE INCSupervisor - JanitorialLorton, VAHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The Supervisor leads assigned personnel, monitors work execution, conducts inspections, ensures compliance with schedules and frequencies, provides hands-on training, and implements immediate corrective action to maintain clean, safe, sanitary, and mission-ready facilities.
Supervisor (Monday-Friday 7:00am-4:00pm) Chimes District of Columbia, IncSupervisor (Monday-Friday 7:00am-4:00pm)Andrews Air Force Base, MDPart timeTwo (2) years of supervisory experience within the past four (4) years in directing cleaning type operations for buildings of the approximate size of the building(s) to be cleaned under this contract. Demonstrated ability and knowledge of building service management relevant equipment, chemicals, and their applications.
Supervisor (Monday - Friday 11:00am - 7:30pm) Chimes District of Columbia, IncSupervisor (Monday - Friday 11:00am - 7:30pm)Annapolis, MDPart timeTwo (2) years of supervisory experience within the past four (4) years in directing cleaning type operations for buildings of the approximate size of the building(s) to be cleaned under this contract. Responsible for ensuring that Custodians and Lead Workers perform cleaning and building services according to contract specifications and company directives.
RN Supervisor PT Night Shift Ingleside at HomeRN Supervisor PT Night ShiftWashington, DCIncumbent should be able to apply knowledge and understanding to carry out instructions furnished in written and oral form, possess high-quality verbal and written communication ability, strong interpersonal and leadership skills, and be knowledgeable on general nursing principles. Job Requirements: Bachelor's degree in nursing, three (3) to five (5) years nursing supervisory experience with Registered Nurse certification required; or equivalent combination of education and experience.
Supervisor Customer Service Graybar Electric Co IncSupervisor Customer ServiceSterling, VALet us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like: Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Mechanical Maintenance Supervisor ASR Group International IncMechanical Maintenance SupervisorBaltimore, MD$61,000–$87,500 / yearResponsible for directing and coordinating the maintenance operations, with specific focus on the key mechanical maintenance functions, such as preventative and corrective actions on scrolls, pumps and centrifugal machines; to meet objectives in quality, reliability, safety, cost and on time delivery. Business & Financial Acumen - Demonstrates knowledge and understanding of the financial, accounting, marketing and operational functions of our organization; interpreting and applying understanding of key financial indicators to make better corporate decisions.
Assistant Supervisor APS North Terminal IncAssistant SupervisorBaltimore, MDPart timeThe Finance team supports accurate, timely financial processing and reporting at corporate and facility levels, enabling operational continuity and strong internal controls. This job is a well-lighted, heated and/or air-conditioned indoor office, production setting, outdoor/indoor shop environment or enclosed vehicle with adequate ventilation and protection from extreme weather.
Maintenance Supervisor - Fabrication and Welding ASR Group International IncMaintenance Supervisor - Fabrication and WeldingBaltimore, MD$75,000–$139,000 / yearResponsible for directing and coordinating the maintenance and repair operations, with specific focus on piping/leak repairs, welding repairs, and metal fabrication in a shop environment; to meet objectives in quality, reliability, safety, cost and on time delivery. Business & Financial Acumen - Demonstrates knowledge and understanding of the financial, accounting, marketing and operational functions of our organization; interpreting and applying understanding of key financial indicators to make better corporate decisions.
Packaging Maintenance Supervisor ASR Group International IncPackaging Maintenance SupervisorBaltimore, MDResponsible for directing and coordinating the maintenance operations, with specific focus on the key mechanical maintenance functions, such as preventative and corrective actions on scrolls, pumps and centrifugal machines; to meet objectives in quality, reliability, safety, cost and on time delivery. Business & Financial Acumen - Demonstrates knowledge and understanding of the financial, accounting, marketing and operational functions of our organization; interpreting and applying understanding of key financial indicators to make better corporate decisions.
NewRN Supervisor PT Ingleside at HomeRN Supervisor PTLake Ridge, VAIncumbent should be able to apply common sense understanding to carry out instructions furnished in written and oral form, possess high-quality verbal and written communication ability, strong interpersonal and leadership skills, and be knowledgeable on general nursing principles. Westminster at Lake Ridge is a premier Continuing Care Retirement Community serving older adults in three levels of service: Independent Living, Assisted Living, and a Health Center.
Supervisor, IT Service Delivery (R4740) Shield AI IncSupervisor, IT Service Delivery (R4740)Washington, DC$79,000–$110,000 / yearJob Description: The Desktop Support Supervisor leads the frontline end‑user support function while partnering closely with Desktop Engineering, Systems Administration, Cybersecurity, and Infrastructure teams to deliver a secure, reliable, and high‑quality technology experience. The ideal candidate is a hands-on leader who excels at mentoring technicians, improving workflows, managing ticket queues, and driving continuous improvement across the end‑user support ecosystem.