Shift Supervisor - New Store Opening Joe & the Juice / United StatesShift Supervisor - New Store OpeningCoronado, CAFor us, this means that when you choose a cup-half-full mindset, welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new — you become more than just a Juicer; like us, you continue to search and find purpose and meaning in what you do. • Daily Operations : Ensure the Daily Concept Workflow (DCWF) is followed with precision by observing store traffic, assigning tasks, and delivering feedback that keeps the team focused and energized.
Restaurant Supervisor Margaritaville Hotel San Diego Gaslamp QuarterRestaurant SupervisorSan Diego, California$27.50–$28.50 / hourPart timeLandShark Bar & Grill is our 3 meal restaurant with garage style doors opening to the corners of 6 th and J St. Serving guest favorites like the signature LandShark burger, fish sandwiches, tacos, and fresh salads, LandShark puts a contemporary twist on classic American beach fare. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.
Supervisor Diagnostic Imaging Services, San Marcos, Full-time, 40 Hours, Variable shift Kaiser PermanenteSupervisor Diagnostic Imaging Services, San Marcos, Full-time, 40 Hours, Variable shiftSan Marcos, CAJob Summary: Within a full-service Diagnostic Imaging Department, supervises the daily activities, patient flow, operations, clinical procedures and performance of Diagnostic Imaging Technologists on a regularly scheduled shift for an assigned work area/unit such as, but not limited to, diagnostic radiography, fluoroscopy, contract studies, special procedures, mammography, computed tomography, ultrasound, MRI. Ensures that supplies, tech and radiation generating equipment are utilized safely and in accordance with all departmental, organizational, local, state and federal radiation control/safety/protection requirements.
Supervisor- Adult Day Program PRIDE IndustriesSupervisor- Adult Day ProgramSan Diego, California$23–$25 / hourFull timeEmployees must have the ability to perform the following physical demands for extended periods of time with or without assistance: •Viewing computer screen/monitor •Keyboarding •Maneuvering to and around equipment •Bending, kneeling, stooping, and reaching •Climbing stepstools or ladders •Lifting and moving equipment up to 25 pounds •Transporting to various locations within customer site(s) . The Supervisor, Workforce Inclusion supervises Workforce Inclusion Specialist, behavior support, and/or employment services provided by PRIDE Industries while serving as a liaison with governmental agencies, employers, staff, residential services, and family members to provide updates and progress reports on individuals with disabilities.
NewHead Start Center Supervisor Community Action Partnership of San Luis Obispo County IncHead Start Center SupervisorPoway, CAWhat you bring to the table: Level I: Education: AA/AS in Early Childhood Education (ECE) or Child Development (CD) OR 24 units in ECE/CD, including 3 units in Administration. Level II: Education: AA/AS in Early Childhood Education (ECE) or Child Development (CD), plus 6 units in Administration, 2 units of Adult Supervision.
Senior Supervisor, Donor Operations San Diego Blood BankSenior Supervisor, Donor OperationsSan Diego, CAPerform body motions in the ergonomically correct manner such as bending, kneeling, crouching or stooping, twisting, stretching / reaching or climbing, lifting, pushing and pulling, grasping and gripping, keyboard data input. Perform objective annual performance appraisals for assigned staff, with documentation of ongoing progress, through regular one-on-one staff meetings as needed, to promote staff recognition and meet organizational directive.
Maintenance Supervisor ConAm Management CorporationMaintenance SupervisorEscondido, CA$28–$30 / hourPart timeWho We Are: Founded in 1975, CONAM Management operates in 10 states, across 26 key metropolitan markets, supporting over 60,000 apartment units of both affordable and conventional housing. Technical Experience: Able to handle tools and power equipment, such as drills, saws, grinders, electrical testers, HVAC systems, and plumbing tools.
Roving Maintenance Supervisor ConAm Management CorporationRoving Maintenance SupervisorSan Diego, CA$33–$35 / hourPart timeWho We Are: Founded in 1975, CONAM Management operates in 10 states, across 26 key metropolitan markets, supporting over 60,000 apartment units of both affordable and conventional housing. Technical Experience: Able to handle tools and power equipment, such as drills, saws, grinders, electrical testers, HVAC systems, and plumbing tools.
FOH Supervisor King's Seafood CompanyFOH SupervisorSan Diego, CaliforniaHailed as "the best seafood in Southern California" by the internationally recognized Zagat Guide, Water Grill consistently offers dazzling fish preparations of superior quality and freshness. The Front of House Supervisors support the management team in providing a friendly, helpful and knowledgeable guest service that goes above and beyond at all times.
Front Desk Supervisor Davidson Hospitality GroupFront Desk SupervisorSan Diego, California$26.50–$27.50A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Production Supervisor - 2nd Shift (San Diego, CA, US, 92102) Cintas CorpProduction Supervisor - 2nd Shift (San Diego, CA, US, 92102)San Diego, CA$70,304–$89,700 / yearWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best.
Food Supervisor Sodexo SAFood SupervisorSan Marcos, CA$22–$26 / hourYou will provides oversight at the direction of management on-site to coordinate routine work activities of service employees engaged in food operations, including but not limited to fast casual, coffee/counter service, cafeterias, events/banquets, casual dining and cafes. Food SupervisorLocation: CALIFORNIA STATE UNIVERSITY-SAN MARCOS - 16631009Workdays/shifts: Varying shifts, days/hours (open availability preferred).
Student Supervisor Sodexo SAStudent SupervisorSan Marcos, CAThis individual will work under the direct supervision of on-site management and will serve as the working lead for student employees engaged in food operations or services at facilities or locations in the areas of commercial, health care, schools, universities, or other establishments. Workdays/shifts: Varying shifts, days/hours (open availability preferred).
Operations Supervisor, Community Corrections CoreCivic IncOperations Supervisor, Community CorrectionsSan Diego, CAAdditional two (2) years related work experience in corrections, law enforcement, security or working with offenders may be substituted for the required supervisory experience. CoreCivic is currently seeking a Operations Supervisor who has a passion for providing the highest quality care in an institutional, secure setting.
Production Supervisor - 2nd Shift CintasProduction Supervisor - 2nd ShiftSan Diego, CA$70,304–$89,700 / yearWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best.
Fleet Supervisor 8FleetFleet SupervisorSan Diego, CaliforniaOversee daily shift operations: Monitor driver schedules, track vehicle locations, and respond to real-time issues such as traffic delays, accidents, or mechanical problems. Communicate effectively: Maintain clear and concise communication with drivers, operations management, and other company staff via phone, text and other communication channels.
Front Office Supervisor Crescent CareersFront Office SupervisorSan Diego, CaliforniaImplement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. You are able to effectively communicate in English with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
Branch Operations Supervisor - Commercial Lines Insurance Office of AmericaBranch Operations Supervisor - Commercial LinesSan Diego, CaliforniaRemoteAbout the Role: Responsible for direct management of Account Team staff, including assigning tasks and managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, staff communication and support, process, policy, and procedure compliance, and modeling core values. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs.
Global Security Operations Supervisor DexComGlobal Security Operations SupervisorSan Diego, CaliforniaThrough proactive risk identification, comprehensive risk analysis, effective communication, and operational oversight, the GSOC Supervisor helps mitigate threats and support business continuity across Dexcom’s global footprint. This role supervises GSOC personnel, ensures adherence to policies and procedures, manages incident response activities, and maintains situational awareness of events that may impact employees, facilities, travelers, executives, operations, and other business assets.
Tree Care Supervisor Bemus Landscape IncTree Care SupervisorSan Marcos, CAWe serve San Diego, Orange County, San Bernardino, and Riverside, providing best-in-class landscape services. If you're ready to take your career to the next level, lead a team, and make a real impact in the tree care industry, we want to hear from you!
Full-Time Retail Supervisor Fenix Outdoor International AGFull-Time Retail SupervisorSan Diego, CA$19–$23 / hourYou'll serve as a trusted keyholder and shift lead, guiding the sales floor, supporting daily operations, and helping teammates do their best work. You find purpose in helping others succeed, whether that's a teammate learning something new or a guest heading out on a new adventure feeling confident and prepared.
Sales Support Supervisor nVent Electric Inc.Sales Support SupervisorSan Diego, CAManagement of open orders; provide status update on orders to customers, communicate delays, revised due dates/delivery to customers, follow up on due and overdue orders internally with logistic and planning management. Ability to influence cross-functional teams and drive continuous improvement as part of fulfilling customer service excellence, including - but not limited to - technical support, engineering, sales, product management, finance, planning and logistics.
Right of Way Supervisor Bowman Consulting Group, Ltd.Right of Way SupervisorSan Diego, CaliforniaFull timeOverview: Take on a leadership role within the Right of Way team and coordinate with Right of Way Agents/COS, other leaders, clients, engineers, and other disciplines to deliver transportation, energy, or utility projects on schedule and on budget. Knowledge in all aspects of Right of Way, including acquisition, title, permitting, due diligence, public relations, community outreach and basic understanding of general regulatory and legal issues.
Supervisor, Care Management - Ecm, SD Healthright 360Supervisor, Care Management - Ecm, SDEscondido, CAA key feature of CalAIM is the statewide introduction of an Enhanced Care Management (ECM) benefit and a menu of Community Supports, which, at the option of a Managed Care Plan (MCP), publicly funded health insurance plans for low-income citizens, can address the clinical and non-clinical needs of Populations of Focus with the most complex medical and social needs. Minimum of 1 year of supervisory experience in healthcare, social services, or community-based settingOption II:Minimum of 3 years of case management experience working with high-need populations (Medi-Cal, Medi-Care, and private medical insurance plans).Two years' demonstrated expertise in substance abuse treatment, relapse prevention, and recovery preferred.
Transportation Supervisor Daniels HealthTransportation SupervisorEl Cajon, CA$80,173–$88,355 / yearWhy You’ll Love Working Here: Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores. What You’ll Do: Provide daily pre-departure support: load trucks, verify manifests and routes, conduct quality checks, and lead weekly safety meetings.
Engineering Supervisor - Hilton La Jolla Torrey Pines Hilton Worldwide Holdings IncEngineering Supervisor - Hilton La Jolla Torrey PinesLa Jolla, CAAs an Engineering Supervisor, you're not just overseeing daily operations of physical building and systems maintenance and repairs - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here''s what you''ll do during a typical day: Ensure facility safety and compliance: Support the maintenance of the hotel's buildings, mechanical systems, electrical systems, HVAC, and life safety systems, ensuring compliance with local, state, and federal regulations.
Food and Beverage Supervisor - Hilton San Diego Bayfront Hilton Worldwide Holdings IncFood and Beverage Supervisor - Hilton San Diego BayfrontSan Diego, CAAs a Food and Beverage Supervisor, you're not just supporting the daily operations of our hotel''s food and beverage outlets - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Supervise front office operations by leading team members through all front desk procedures, ensuring efficient check-ins, check-outs, accurate reservations, and exceptional guest service.
Reservations Supervisor Cape Rey Carlsbad Beach, A Hilton Resort & SpaReservations SupervisorCarlsbad, CaliforniaFull timeA trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Quality Assurance Registered Nurse (RN) - Home Health Seaport Scripps Home HealthQuality Assurance Registered Nurse (RN) - Home HealthSan Diego, CaliforniaRemoteThis role is responsible for reviewing and ensuring the accuracy, completeness, and consistency of OASIS assessments and ICD‑10 coding , while collaborating closely with clinical and leadership teams to improve outcomes and agency performance. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US.
Quality Inspector I (25366) Natel Engineering Company IncQuality Inspector I (25366)Carlsbad, CAApproves finished material and/or product by confirming specifications, conducting visual measurement tests, returning products for re-work and confirming re-work. Inspects and approves incoming materials by confirming specifications, conducting visual and measurement tests, and rejecting unacceptable materials through the designated ERP system.
Forensic Psychologist - Clinical Supervisor Liberty Healthcare CorporationForensic Psychologist - Clinical SupervisorSan Diego, CARemote$130,000–$145,000 / yearFull timeIf you would like to speak with someone before applying - contact Liz Salazar directly at (610) 590-3751 or elizabethsalazar@libertyhealth.com?subject=Clinical%20Supervisor%20position%20with%20Liberty. Services are provided onsite to inmates at several county jails in located in San Bernardino, Riverside, San Diego, and San Mateo Counties.
Security Field Supervisor GardaworldSecurity Field SupervisorSan Diego, CAGardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry. As the Field Services Supervisor in San Diego, CA you'll be the vital link between our organization and our customers, ensuring top-tier customer service and representing GardaWorld as the industry's premier provider of contract security services.
Craft Mechanic Supervisor Seventh DimensionCraft Mechanic SupervisorSan Diego, CAPosition Summary: The Craft Mechanic Supervisor oversees all maritime maintenance activities supporting Naval Special Warfare surface support craft, small boats, jet skis, and associated systems. The supervisor serves as the primary point of contact with Government personnel, manages Craft Mechanics, and ensures maritime assets meet readiness and availability requirements across assigned locations.
Laboratory Supervisor - Microbiology LabCorpLaboratory Supervisor - MicrobiologySan Diego, CA$100,000–$165,000 / yearIf you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Armed Security Site Supervisor - Shipyard Company Allied UniversalArmed Security Site Supervisor - Shipyard CompanySan Diego, CACapably utilize scheduling and billing software to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business management. Assures that officers receive appropriate training, developing them in both technical and professional skills; also includes performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.).
Maintenance Supervisor Essex Property Trust IncMaintenance SupervisorSan Diego, CAAccountable for: operating the property budget with the primary objective of increasing the Net Operating Income (NOI), maintaining the physical asset, providing a quality living environment for residents, and establishing a positive and productive working relationship with the staff. Implement and manage a preventive maintenance schedule to ensure all systems and equipment (HVAC, plumbing, electrical, etc.) are functioning properly and to prevent future issues.
Supervisor, IT Service Delivery (R4740) Shield AI IncSupervisor, IT Service Delivery (R4740)San Diego, CA$79,000–$110,000 / yearJob Description: The Desktop Support Supervisor leads the frontline end‑user support function while partnering closely with Desktop Engineering, Systems Administration, Cybersecurity, and Infrastructure teams to deliver a secure, reliable, and high‑quality technology experience. The ideal candidate is a hands-on leader who excels at mentoring technicians, improving workflows, managing ticket queues, and driving continuous improvement across the end‑user support ecosystem.
House Supervisor RN Day Shift Select Medical CorpHouse Supervisor RN Day ShiftSan Diego, CA$125,000–$155,000 / yearAs a 110-bed free-standing Critical Illness Recovery Hospital, we treat medically complex patients who need more support before starting their road to recovery. Working cooperatively as an ancillary interdisciplinary team member to identify and solve patient-specific and facility-wide needs, while also improving operations.
Food & Beverage Supervisor REH Services, LLCFood & Beverage SupervisorSan Diego, CAPart timeThis position is ideal for a hospitality professional with strong food and beverage experience who thrives in a fast-paced luxury environment, enjoys developing team members, and has a passion for delivering elevated service while maximizing guest satisfaction and operational success. As a Food & Beverage Supervisor, you will provide hands-on leadership and support across The Westgate Hotel’s food and beverage outlets, ensuring exceptional service, operational excellence, and memorable dining experiences for our guests.
Supervisor, Customer Services Envoy Air Inc.Supervisor, Customer ServicesCarlsbad, California$42,000–$46,000 / yearFull timeEnvoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight.
Food & Beverage Supervisor Grand America Hotels & ResortsFood & Beverage SupervisorSan Diego, CaliforniaThis position is ideal for a hospitality professional with strong food and beverage experience who thrives in a fast-paced luxury environment, enjoys developing team members, and has a passion for delivering elevated service while maximizing guest satisfaction and operational success. As a Food & Beverage Supervisor, you will provide hands-on leadership and support across The Westgate Hotel’s food and beverage outlets, ensuring exceptional service, operational excellence, and memorable dining experiences for our guests.
Restaurant Supervisor Chowking Food Corporation USARestaurant SupervisorSan Diego, CAThe successful candidate will assist the Restaurant General Manager/Store Management Team in the achievement of the Store Business Goals thru effective implementation of specific operations support activities in the following areas, as assigned: Implement assigned Product/Service Quality or Cleanliness & Sanitation (C&S) Program. At least 1-year experience as a Team Leader in a food or retail industry or any equivalent combination of education and experience from which comparable knowledge, skills, and abilities have been achieved.
Supervisor Adult Day Program CROSSROADS DIVERSIFIED SERVICES, INC.Supervisor Adult Day ProgramSan Diego, CA$23–$25 / hourMINIMUM QUALIFICATIONS: Three or more years of experience in case management, social services, or related field.•Demonstrate supervisory skills to hire, provide required training, supervise, adhere to disciplinary processes effectively, and address employee relations appropriately.•Intermediate computer skills including spreadsheets, word processing, database, and presentation software.•Ability to communicate effectively including listening, verbal, and written.•Demonstrate ability to apply critical thinking to identify solutions to problems.•Demonstrate basic mathematical skills including addition, subtraction, multiplication, and division.•Demonstrate ability to manage competing priorities and exercise flexibility. PHYSICAL REQUIREMENTS: Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance: •Viewing computer screen/monitor•Keyboarding•Maneuvering to and around equipment•Bending, kneeling, stooping, and reaching•Climbing stepstools or ladders•Lifting and moving equipment up to 25 pounds•Transporting to various locations within customer site(s).
Shift Supervisor Red Robin International, Inc.Shift SupervisorEscondido, CA$21.17–$25.54 / hourOur Restaurant Hourly Shift Supervisors not only have an appetite for bottomless fun & compassion for our crazy loyal guests, they manage day to day operations of the restaurant during scheduled mid and closing shifts under the supervision of exempt management. Candidates and current Team Members who demonstrate our values may be selected by exempt management for the Shift Supervisor position and will undergo on-the-job training for specific management tasks and leadership growth.
Security Shift Supervisor - Retail Center Allied UniversalSecurity Shift Supervisor - Retail CenterSan Diego, CaliforniaThe general purpose and function of the Site Supervisor encompasses the professional operation, administration, profitability, and quality assurance of uniformed services for a client’s site. Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose.
Avionics Supervisor I General AtomicsAvionics Supervisor ISan Diego, CAThis position is responsible for managing, planning, and coordinating the daily operations of avionics manufacturing including maintenance, modification, troubleshooting, overhaul, and repair of electronic and mechanical devices used for air vehicles, ground control stations, ground data terminals and ground support equipment. Must have the ability to identify issues, analyze and interpret data and develop innovative solutions to a variety of complex problems and strong analytical, verbal and written communication skills to accurately document, report, and present findings to a variety of audiences.
Water Treatment Supervisor City of OceansideWater Treatment SupervisorOceanside, CA$105,708–$141,684 / yearDo you possess: Four years of responsible water treatment system operation experience including one year of lead (shift operator) or supervisory experience Equivalent to the completion of the twelfth grade supplemented by specialized training in water science, environmental science or a related field A valid California drivers license A valid Grade IV Water Treatment Plant Operator certificate? Knowledge of: Operational characteristics, services and activities of a comprehensive municipal water treatment and filtration program; Modern and complex principles and practices of water treatment system maintenance; Tools and equipment used in the maintenance, construction and repair of water treatment and filtration systems; Principles of municipal budget preparation and control; Principles of supervision, training and performance evaluation; and.
Warehouse Supervisor - Poway The Salvation Army USAWarehouse Supervisor - PowayPoway, CAAbility to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts. As our enthusiastic and hardworking WAREHOUSE SUPERVISOR, you will be responsible for (but not limited to): Supervising, coaching, and training all warehouse associates and beneficiaries to reach operation efficiency and achieve production goals.
Nurse Supervisor (RN) Night Shift Select Specialty Hospital - San DiegoNurse Supervisor (RN) Night ShiftSan Diego, California$58.72–$78 / hourSelect Specialty Hospital is a critical illness recovery hospital committed to providing world-class inpatient post-ICU services to chronic, critically ill patients who require extended healing and recovery. We help patients during some of the most vulnerable, painful moments of their lives – and Nurse Supervisors (RNs) play a central role in providing compassionate, excellent treatment and leadership every step of the way.
Maintenance Supervisor - AV8 Education Realty Trust Inc (Inactive)Maintenance Supervisor - AV8San Diego, CA$30–$33 / hourOversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.