Certified Medical Assistant - preferred Work Experience • Minimum of 1 years of medical or case management experience Education • High school diploma or GED • Completion of a Medical Assistant (MA) program Specialized Knowledge and Skills • Demonstrates excellent clinical knowledge, skills and judgment • Demonstrates excellent communication skills that include emotional intelligence, relationship building, negotiation, conflict resolution, persuasion, marketing, and patient advocacy. • Knowledge of case management that includes but is not limited to health care finance, hospital and community resources, discharge planning, utilization review, utilization management, ethical case management principles and evidence-based practice concepts - preferred.