Atlantic Beach, FL5 days ago
Essential Functions: Order third-party services (e.g., appraisals, title commitments, tax certificates, flood certifications/determinations) based on Processor direction and authorization Confirm vendor receipt of orders, required documentation, and expected turnaround times Proactively follow up with vendors and internal stakeholders to ensure timely return of all third-party items Route completed documents to the Processor for review and approval, and ensure proper upload to the loan file Track all outstanding orders, statuses, and timelines; manage re-orders or revisions as needed Identify and escalate delays, discrepancies, or missing information to the Processor to minimize potential closing impacts Key Focus Areas: Cycle Time Management: Maintain momentum on all third-party items to support timely closings Communication: Provide clear, consistent updates to vendors, Processors, and Originators Accuracy: Ensure all orders and documentation are complete and correct, including property details, borrower information, and loan identifiers Work Experience Requirements, Knowledge, Skills, and Abilities: Experience in mortgage operations or a related role, with familiarity in third-party vendor management and ordering platforms Strong organizational and time management skills, with the ability to prioritize multiple tasks effectively Proven ability to follow up persistently and manage vendor relationships Detail-oriented with a focus on documentation accuracy Comfortable working within defined service level agreements (SLAs) and turnaround expectations Excellent communication skills, both verbal and written, with the ability to interact professionally with internal and external stakeholders. Success in this role is measured by the ability to maintain efficient loan flow, minimize delays, and ensure all third-party documentation is accurate, complete, and delivered on time to support a smooth closing process.