Quality Management Specialist Johnson Service GroupQuality Management SpecialistManchester, CTThis position partners closely with teams across Operations, Engineering, Supply Chain, and Leadership to support audit readiness, strengthen process discipline, and drive continuous improvement as the organization grows. Experience performing internal QMS audits and supporting external audits, including registrar and customer audits.
Member Recruitment & Placement Specialist Girl Scouts of Connecticut IncMember Recruitment & Placement SpecialistNorth Haven, CTFull timeThe role requires collaborating with council staff and volunteers, utilizing proven sales techniques to capture and convert leads, and conducting engaging Girl Scout activities for girls and their caregivers/parents. The MEMBER RECRUITMENT & PLACEMENT SPECIALIST is responsible for successfully assisting families to secure their status as registered youth/adult members to help achieve the Council strategic objectives and membership goals.
Child Life Specialist - FT Days - Pediatrics and PICU - Agawam Lehigh Valley Health NetworkChild Life Specialist - FT Days - Pediatrics and PICU - AgawamAgawam, MAFinally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region.
NewHeadache Specialist Hartford HealthCareHeadache SpecialistEnfield, CTThe Institute enjoys the resources of a system committed to excellence in patient quality and experience and boasts an impressive staff of world-class neuroscience leaders. throughout Connecticut; eight acute care hospitals, including one of the largest academic and surgical hospitals in the Northeast; thriving community teaching hospitals; and one of the.
NewDiagnostic Radiology Mammography Specialist - Breast Imaging Radiologist Trinity HealthDiagnostic Radiology Mammography Specialist - Breast Imaging RadiologistSpringfield, MATrinity Health Of New England Medical Group is seeking a Board Certified/Board Eligible Breast Imaging Diagnostic Radiologist for our full-time position at Mercy Medical Center in Springfield MA. Use state-of-the-art diagnostic imaging including 3D mammography (digital breast tomosynthesis), breast ultrasound and MRI, and image guided breast biopsies.
Digital Accessibility Specialist The Computer Merchant, LtdDigital Accessibility SpecialistSpringfield, MARemote$50–$53 / hourContractorWhile an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Experience in applying the digital principles of accessibility, usability and user experience to handle the day-to-day management, editing and quality control of text, images, and other content on an organization's website and communications.
Plant Health Care Specialist Nature's Trees, Inc.Plant Health Care SpecialistBloomfield, CT$23–$26 / hourThis position balances Sales Strategy, Team Leadership, and Customer Experience to achieve business goals in the areas of Sales Growth, Liquid Services (with an emphasis on Plant Health Care and Lawn), Net Promoter Score, and New Business Development. Responsibilities include setting and monitoring sales targets, reinforcing the Sandler sales methodology through weekly ride-alongs, and building strong relationships with key clients to protect the business through Sales Arborist transitions.
Quality Specialist, Assoc Curtiss-Wright CorpQuality Specialist, AssocNew Britain, CT$21–$23 / hourCurtiss-Wright Surface Technologies ("CWST") is the group name for the collective technical services provided by the legacy companies of Metal Improvement Company("MIC"), E/M Coating Services, Everlube Products, FW Gartner Thermal Spraying, Para Tech Coating, Component Coating & Repair Services, Bolt's Metallizing, Keronite, and IMR Test Labs. CWST is a Division of Curtiss-Wright Corporation, a global innovative company that delivers highly engineered, critical function products and services to the commercial, industrial, defense and energy markets.
NewQuality Specialist Osmose Utilities ServicesQuality SpecialistHartford, CTPosition requires working in outdoor conditions that include inclement weather, heat and humidity, freezing temperatures, and uneven terrain. The position may also require the employee to occasionally bend, crouch, kneel, squat, stoop, reach, lift up to 25 pounds, and work with or around chemicals.
QA / Documentation Specialist Top Prospect Group LLCQA / Documentation SpecialistAnsonia, CT$26–$28 / hourPay: $26-$28/hour DOE + Excellent Benefits About the Role We're looking for a detail-oriented individual who enjoys working with paperwork, documentation, and manufacturing records. This position focuses primarily on reviewing production paperwork, maintaining quality records, and ensuring documentation is complete and accurate.
Analysis Skills ^ Quality Assurance Specialist ^ Inter Veterans Sourcing GroupAnalysis Skills ^ Quality Assurance Specialist ^ InterHartford, CTReporting to the Quality Assurance Supervisor, the Quality Assurance Specialist conducts quality reviews across multiple functional areas to ensure compliance, accuracy, and continuous improvement. Experience in government services, public sector healthcare, Medicaid, or CHIP preferred.
NewRegional Quality & Benchmark Specialist Amazon.com IncRegional Quality & Benchmark SpecialistWindsor, CTYou will create risk-based forecasting tools that help site maintenance leaders prioritize work based on asset failure probability and partner with central reliability and RAPA teams to develop tracking automation for audit and parts mechanisms. You will guide field teams in creating effective decision-making tools for site managers, evaluate Fulfillment Center RME performance, and implement best practices to improve reliability metrics year over year.
Quality Documentation Specialist Actalent IncQuality Documentation SpecialistMiddlebury, CT$33–$41 / hourFor QUALIFIED candidates only for immediate consideration, please use this link to schedule a virtual employment screen for this role: https://talentassistant.actalentservices.com/assistant/bookings/i8y8SJbY . We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.
Quality Engineer - AS9102 FAI Specialist for Middletown, Connecticut KBR IncQuality Engineer - AS9102 FAI Specialist for Middletown, ConnecticutCT$82,500–$92,500 / yearYou will work directly with Quality Engineers to map engineering drawing characteristics, perform the required physical inspections, and ensure full alignment with regulatory and aerospace flow-down requirements. Our solutions help ensure mission success on land, air, sea, space and cyberspace for the Department of Defense, intelligence community, NASA, and other federal agencies.
Quality Engineer - As9102 FAI Specialist For Middletown, Connecticut KBRQuality Engineer - As9102 FAI Specialist For Middletown, ConnecticutNorthford, CT$82,500–$92,500 / yearYou will work directly with Quality Engineers to map engineering drawing characteristics, perform the required physical inspections, and ensure full alignment with regulatory and aerospace flow-down requirements. Our solutions help ensure mission success on land, air, sea, space and cyberspace for the Department of Defense, intelligence community, NASA, and other federal agencies.
Quality Assurance Specialist Veterans Sourcing GroupQuality Assurance SpecialistEast Hartford, CTThis role is responsible for conducting quality reviews, identifying trends, and helping drive process improvements in a fast-paced, performance-driven environment. We are seeking a detail-oriented Quality Assurance Specialist to support quality monitoring and continuous improvement initiatives across multiple operational functions.
NDT Level II or III Specialist / Quality Engineer Top Prospect Group LLCNDT Level II or III Specialist / Quality EngineerWinsted, CT$93,000–$105,000 / yeardepending on experience level Position Overview The NDT Level III Specialist / Quality Engineer will lead and maintain all on-site nondestructive testing activities, including Fluorescent Penetrant Inspection (FPI), Eddy Current Inspection (ETI), and Surface Temper Inspection (STI). This role supports both internal operations and external suppliers by developing, qualifying, and improving NDT processes and systems.
Quality Improvement Specialist II Baystate HealthQuality Improvement Specialist IISpringfield, MA$66,081–$75,982 / yearActively pursues effective and efficient operations of their respective areasin accordance withHealth New England’s Values, its Code ofConductand the Associate Handbook, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, and conduct. + Usingmedical record and clinical qualityexpertise, performs HEDIS clinical abstraction in both directelectronic medical record (EMR) and physical medical records to auditprovider compliance with HEDIStechnical specifications.
Principal Specialist, Supplier Quality and Development (Hybrid) RTXPrincipal Specialist, Supplier Quality and Development (Hybrid)East Hartford, ConnecticutAs part of the Supply Chain Quality Group, a major focus of this role is to support suppliers' quality as well as providing quality interface, expertise, and support to its suppliers, and to explore proactive initiatives to improve our processes in improving the suppliers quality signature, and in turn provide a quality product to our customers. The module center serviced provides both manufactures and procures various engine hot section components such as airfoils, turbine castings, nozzles, and other critical components for multiple commercial and military engine programs.
Quality Appraisal Specialist Ahlstrom Holding 3 OyQuality Appraisal SpecialistWindsor Locks, CTOur Filtration and Life Sciences, Food and Consumer Packaging, and Protective Materials segments, along with the Performance Materials Cluster, address global trends with safe and sustainable solutions. Perform the physical, attribute and raw material testing in order to assess the quality characteristics of products manufactured on the production machines.
Quality Care Improvement Specialist - Maryland/Connecticut/Virginia Astrana Health IncQuality Care Improvement Specialist - Maryland/Connecticut/VirginiaHartford, CTReporting to the Manager of Quality Care Improvement, the Specialist will serve as a key liaison to lead and coordinate initiatives that drive performance in HEDIS, CMS Star Ratings (Part C & D), and overall health plan quality metrics. Astrana is seeking a Quality Care Improvement (QCI) Specialist to support our mission to advance quality care across our network, particularly within our Northeast IPAs.
Temporary Quality Assurance Specialist HealthPlanOne LLCTemporary Quality Assurance SpecialistCTFor Hybrid Roles: Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment. Physical Requirements: Must be able to remain in a stationary position (e.g., sitting or standing) for extended periods of time, typically in a cubicle environment (constant noise, fluorescent overhead lighting).
Principal Specialist, Supplier Quality and Development (Hybrid) RTX CorpPrincipal Specialist, Supplier Quality and Development (Hybrid)East Hartford, CTAs part of the Supply Chain Quality Group, a major focus of this role is to support suppliers' quality as well as providing quality interface, expertise, and support to its suppliers, and to explore proactive initiatives to improve our processes in improving the suppliers quality signature, and in turn provide a quality product to our customers. The module center serviced provides both manufactures and procures various engine hot section components such as airfoils, turbine castings, nozzles, and other critical components for multiple commercial and military engine programs.
Quality Control Specialist II CoorsTek IncQuality Control Specialist IIEast Granby, CTRoles and Responsibilities: Under minimal supervision, performs visual and measurement inspection tests including calculating distances, angles, radius tapers, thread and gear data using complex measuring equipment (i.e. Zeiss or Mitutoyo Coordinate Measuring Machines, Smartscope or RAM). Under minimal supervision, performs visual and measurement inspection tests including calculating distances, angles, radius tapers, thread and gear data using complex measuring equipment ( i.e. Zeiss or Mitutoyo Coordinate Measuring Machines, Smartscope or RAM).
NewAssociate Quality Production Specialist (FAI) BoeingAssociate Quality Production Specialist (FAI)Enfield, ConnecticutThe Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work. Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies .
Quality Manager 360 Recruiting GroupQuality ManagerVernon, ConnecticutThe Quality Manager role is critical to Rockville’s business continuity and facilities routine customer audits, maintains the quality system and the key licenses and certifications (NADCAP, ISO, AS9100) required to do business in aerospace and defense. Rockville Technology, LLC. is a family owned, fast-paced machining services and fabrication company focused on the production of nonferrous machine parts primarily for the US Aerospace and Defense Industry.
Director, Quality & Performance Improvement Baystate Health SystemDirector, Quality & Performance ImprovementSpringfield, MA$158,371–$182,041 / yearThe Director integrates clinical quality, patient experience, and nursing-sensitive outcomes into a unified performance framework, advancing high reliability through data-driven decision-making, systems thinking, and evidence-based improvement strategies to translate performance data into meaningful, sustained results in partnership with clinical and operational leaders. In close collaboration with the Director, Quality and Patient Safety, this role ensures alignment between quality performance, patient safety priorities, and regulatory requirements to drive measurable and sustainable improvements in care delivery.
Director, Quality & Performance Improvement Baystate HealthDirector, Quality & Performance ImprovementSpringfield, MassachusettsBaystate Health, a nationally recognized leader in healthcare quality and safety, is seeking a strategic and analytically driven Director of Quality & Performance Improvement to shape and lead system-wide quality reporting, performance measurement, and improvement initiatives in Springfield, MA. This is a high-impact leadership role for a candidate who thrives at the intersection of data, clinical quality, and operational excellence—and who is passionate about turning insights into measurable improvements in patient care.
Quality Assurance - QC Inspector 1st shift Chromalloy Gas Turbine LLCQuality Assurance - QC Inspector 1st shiftWindsor, CTKnow how to read and use calibrated tooling and equipment such as but not limited to vernier calipers, height gages, pi-tapes, plug gages, dial calipers, dial indicators, protractor, radius gages, hardness tester, dial bore gage, thickness gage, omni gages, go/no go gages, and micrometers. Ensure all inspections are properly performed and recorded, and all records are properly executed before final approval for return to service of components maintained or altered by CCS.
Quality Assurance Analyst Generis Tek Inc.Quality Assurance AnalystHartford, CT$35–$40 / hourThis position requires a combination of manual testing, automation testing, API validation, backend data verification, and end-to-end business process testing across multiple enterprise platforms, including Salesforce, Java-based applications, Mobile/PWA applications, and integrated services. This role will work closely with business stakeholders, developers, business analysts, solution architects, project managers, and technical teams to ensure applications meet business requirements, technical specifications, State policies, and federal regulations.
Senior Quality Engineer MedtronicSenior Quality EngineerNorth Haven, ConnecticutIf you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
Senior Quality Engineer Medtronic PlcSenior Quality EngineerNorth Haven, CTIf you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
Senior Quality Technician TOMZ CorpSenior Quality TechnicianCTExpertise of precision measuring instruments and their application, including but not limited to, electronic height gages, calipers, micrometers, depth gages, indicators, and plug and thread Go/No Go gages. Operates and programs advanced measurement equipment including Vision Systems, CMMs, PLCs, Optical Sensors, Contractors, and Laser Measurement Systems.
Mgr CDI Quality & Educ / HIM Clinical Document Mgmt Hartford HealthCare CorpMgr CDI Quality & Educ / HIM Clinical Document MgmtFarmington, CTThis position also supports denials and appeals specialists as a subject matter expert (SME) and collaborates with Revenue Cycle Medical Director to provide provider, CDI and coding education for DRG downgrade denials prevention and management. Validates CDI reviews related to their review process, documentation clarifications/queries and resulting Diagnosis Related Groups (DRGs) to ensure severity of illness and quality of care consistency and efficiency in data collection and quality outcomes reporting for Hartford HealthCare (HHC).
Clinical Quality & Performance Improvement RN - On Site Trinity HealthClinical Quality & Performance Improvement RN - On SiteHartford, CTOversee performance improvement activities to ensure mechanisms are in place to prevent avoidable harm and to meet regulatory compliance with the CMS Conditions of Participation, Quality Assurance and Performance Improvement (QAPI) program, The Joint Commission and the Connecticut Department of Public Health. Implements and maintains a compliant and comprehensive, organization-wide, Quality and Performance Improvement Process to address performance opportunities impacting the quality of care delivery to meet regulatory requirements for Saint Francis Hospital (SFH) and Mt.
Aerospace Quality Inspector TRIGO ADR AmericasAerospace Quality InspectorSpringfield, MA$25–$40 / hourTrigo’s team of dedicated Delivery Assurance Specialists, Supplier Development Specialists, Supplier Quality Engineers and Program Managers support hundreds of Customers and are deployed to thousands of Suppliers worldwide focused on achieving On-Time and On-Quality Delivery results. Trigo provides a fully integrated service solution to optimize Supplier performance through an embedded “boots on the ground” business model to drive systemic changes that enhance Supplier Quality and Supplier Delivery performance.
air-quality-project-manager-environmental-services-multiple-locations Burns & McDonnellair-quality-project-manager-environmental-services-multiple-locationsWallingford, CT$130,000–$310,000 / yearAssist with multi-media-based questions and document preparation, such as Stormwater Pollution Prevention Plans (SWPPPs), Spill Prevention, Control and Countermeasure (SPCC) Plans, and filings pursuant to the Emergency Planning and Community Right-to-Know Act (EPCRA). The Environmental Air Specialist / Project Manager will work within our Environmental Services Global Practice and perform the following duties: Prepare air permit application packages and associated documentation.
Quality Management System (QMS) Engineer AptyxQuality Management System (QMS) EngineerTorrington, CTFull timeThe QMS Engineer partners cross-functionally with Operations, Engineering, Manufacturing, Quality, Supply Chain, and Regulatory teams to drive quality system effectiveness, continuous improvement, and regulatory compliance across a medical injection molding and assembly manufacturing facility. This role supports quality system processes including CAPA, nonconformance management, document control, internal auditing, and external regulatory and customer audits while ensuring compliance with FDA regulations, ISO 13485, and applicable customer requirements.
Quality Systems Manager Judge GroupQuality Systems ManagerSpringfield, MA$120,000–$150,000 / yearBy providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. The Quality Systems Manager is responsible for developing, implementing, and maintaining a robust Quality Management System (QMS) within a manufacturing environment.
Property Quality and Improvement Consultant The Hartford Insurance Group IncProperty Quality and Improvement ConsultantHartford, CTRemote$78,800–$118,200 / yearThe Property Quality and Improvement Consultant ~ Claims Quality Solutions (CQS) is responsible for auditing damage estimates across the Property Claim line of business, with a specific focus on building estimates completed by OCRs, Independent Adjusters, Preferred Vendors, and Inside Claim Handlers. Produce high‑quality, impactful reports that clearly articulate audit findings, identify trends, highlight strengths and opportunities, and include an appropriate level of root‑cause analysis.
Senior Technical Services Project Specialist LATICRETESenior Technical Services Project SpecialistBethany, ConnecticutProvide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat feature, emails, etc. to provide information on proper material selection, installation methods and supporting information. The Senior Technical Services Project Specialist leads collaboration between internal and external resources focusing on optimizing our organization’s Customer Experience to meet our customers’ ever-changing needs.
Senior Environmental Compliance Specialist AtlasSenior Environmental Compliance SpecialistEast Hartford, CTRemoteThis role serves as a Northeast Regional Environmental Compliance subject matter expert, supporting multi-media regulatory compliance programs while mentoring staff, managing client projects, and contributing to business development initiatives. We trust our people to do great work and live fulfilling lives, and we provide resources that care for our people, both at work and in life: Health & Wellness: We offer medical, dental and vision coverage with multiple plan options, including no-cost employee-only medical coverage.
Specialist, Supplier Development Triumph GroupSpecialist, Supplier DevelopmentWest Hartford, CT$101,000–$151,400 / yearPosition Summary: The Supplier Development Engineer works for the Supply Chain team as a technical resource supporting the external supplied hydromechanical and thermal products, electronic assemblies, and other products or services of a technical and specialized nature. Based in West Hartford, CT, Triumph Systems, Electronics and Controls is a leading independent aerospace system supplier for the commercial and military helicopter and business jet markets and employs approximately 500 employees.
Certified NDT Level III Specialist AB SKFCertified NDT Level III SpecialistCT$93,000–$105,000 / yearPosition Summary: The Nondestructive Testing (NDT) Level III Specialist / Quality Engineer is responsible for leading and maintaining on-site NDT activities, including Fluorescent Penetrant Inspection (FPI), Eddy Current Inspection (ETI), and Surface Temper Inspection (STI). This role supports both internal operations and external supply partners in developing, qualifying, and continuously improving NDT methods and systems.
Senior Buyer/ Sourcing Specialist AMETEK IncSenior Buyer/ Sourcing SpecialistWaterbury, CTThe role is expected to proactively identify alternate sourcing opportunities, negotiate commercial terms, implement supplier and component changes, and support new product introduction and lifecycle management activities to reduce cost, improve quality, and avoid supply disruptions. Use structured sourcing, cost analysis, and project management tools to investigate alternate component materials and manufacturing technologies for reduced cost or improved quality and reliability, and implement approved changes in collaboration with cross-functional teams.
Project Controls Specialist K&A EngineeringProject Controls SpecialistBerlin, CT$80,000–$100,000 / yearSupport Different Management Organizations (Project Management, Engineering, Procurement, Construction, Permitting, Others) by having properly Resource Loaded schedules, with reflective logic and duration that will inform about resources over allocation, under absorption, ability to move forward in the project due to internal / external constraints. Works with the Investment Planning, Contract Administration and Planning / Scheduling Groups to ensure cost management is being performed at the project and program levels; this to include cost tracking, forecasting and reporting CAPEX & PIS, and variance analysis.
Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $21/hr Community Health Center IncCall Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $21/hrCTRemoteOrganization Information: Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.
Training and Development Specialist AMETEK, IncTraining and Development SpecialistMiddlefield, CTFull timeFor over 50 years, Zygo Corporation in Middlefield, CT, has been a global leader in designing and manufacturing advanced optical metrology systems, ultra-precise optical components, and complex electro-optical systems and assemblies. As a Training and Development Specialist, based in Middlefield, CT you will be responsible for designing, documenting, and delivering structured training programs that support onboarding and continuous development across technical production and engineering teams.
Operations Technical Specialist, Alternative Risk Solutions Ascot Group LtdOperations Technical Specialist, Alternative Risk SolutionsHartford, CT$55,000–$65,000 / yearAbout the role: The Operations Technical Specialist, Alternative Risk Solutions will work closely with the Alternative Risk Solutions - Captives Underwriting team, supporting and managing operational workflows. The candidate will also work with a supporting team of Operations offshore team members to ensure all service level agreements are met and all operational services work is processed accurately & efficiently.