Albany, New York5 days ago
li>Communication Skills – strong in both oral and written communication; must be able to make effective group presentations with a focus on training staff regarding technical areas; must provide clear and concise written communications.
To manage the daily operations of the Mortgage Quality Assurance program for the Credit Union and Subsidiaries, ensuring that there is sufficient oversight and controls to mitigate regulatory and compliance risk.
li>Ensures completion of daily processing of Critical Incidents from all sources including the NM CIR Portal and supervises referrals of all Critical Incidents for appropriate follow up activities with Care Coordination, Providers, and/or other quality workflows as needed.
Responsibilities:
As a Supervisor-Quality Critical Incident, you will oversees the training, coordination, and daily operations of the Critical Incident Reporting (CIR) team to ensure all tasks are assigned and completed on time.
This individual brings a strong balance of operational leadership and technical depth, leading major incident response, improving service reliability, strengthening change governance, and advancing monitoring and automation capabilities that reduce risk and improve customer outcomes. The role demands a decisive leader who can align operational priorities with enterprise goals, build a culture of accountability and continuous improvement, and serve as a trusted partner to operations, engineering, customer-facing teams, and senior leadership.
Voorheesville, NY30+ days ago
You'll partner closely with suppliers, engineering, manufacturing, sourcing, and customer‑facing teams to strengthen supplier quality systems, support ISO compliance, and ensure consistent delivery of high‑quality components. Establish, maintain, and enhance supplier qualification and governance processes, including SQAM, qualification audits, First Article/PPAP programs, incoming inspection criteria, and continuous improvement loops (PDCA).