Houston, Texas30+ days ago
Lead enterprise-wide operational transformation initiatives across Customer Service, Pharmacy Operations, Fulfillment, Revenue Cycle, Patient Support, and other operational domains while designing future-state operating models that improve scalability, efficiency, customer experience, and regulatory alignment. Lead cross-functional discovery and workflow architecture initiatives to assess current-state operations, identify systemic inefficiencies, and design scalable future-state workflows across voice, digital, fulfillment, patient support, and enterprise service functions.