DUTIES AND RESPONSIBILITIES. ā¢ Understand and represent customer requirements and specifications, assuring capable and controlled processes and systems to achieve product quality and business targets; ā¢ Establish and monitor internal and external customer satisfaction metrics, driving programs for system upgrades and improvement; ā¢ Recommend and implement methods for continuous improvement in product and process quality, cost of quality, warranty, and supplier performance; ā¢ Lead and support the attainment of site budgets and objectives relating to Safety, Quality, Delivery, and Cost; ā¢ Drive roadmap actions towards "green" status in customer scorecards and OEM system audits; ā¢ Lead and coach problem solving and corrective actions; and manage customer escalation actions with clearly defined exit criteria and progress reviews; ā¢ Lead and support the successful execution of the Advanced Product Quality Planning (APQP) process - new product launches, change management initiatives, and process improvements; ā¢ Evaluate, enhance, and maintain product safety management procedures throughout the value chain; ā¢ Coach the adoption and utilization of First Time Through (FTT), Risk Priority Reduction (RPN), Process Capability, Control, and other Statistical methods to enhance and improve processes proactively; ā¢ Develop and implement effective Statistical Process Control (SPC) programs where appropriate; ā¢ Drive disciplined actions plans, ensuring reduced Cost of Quality, including cost of poor quality associated with rework, containment, customer chargebacks, expedites, etc. High level of analytical ability to assess and identify appropriate alternative course of action for definition and resolution of issues, with a demonstrated ability to investigate quality problems, applying sound technical knowledge to conduct root cause analysis and implement corrective actions; Ability to exercise independent judgment; Excellent verbal and written communication skills; Proficiency in Microsoft Office Suite (Word, Excel, Powerpoint); Demonstrated high level of interpersonal skills to effectively lead, motivate, and facilitate in group settings; Comfortable managing multiple tasks and competing priorities; Team oriented and familiar with Lean Manufacturing principles; Willingness to travel, valid driver's license and passport required.