p>Qualifications: • Bachelors degree in Computer Science, Information Technology, or equivalent work experience • 5+ years of experience in network operations, quality assurance, or related roles • TS/SCI with Poly required • ITIL V3 or 4 certification and training • Good working knowledge of the Service Management workflows and ITSM processes • Experience with major ITSM platforms (e.g., ServiceNow, BMC Remedy) • Knowledge of network technologies and protocols • Experience with quality assurance methodologies and auditing processes • Excellent analytical and problem-solving skills • Strong leadership and team collaboration abilities • Outstanding communication and reporting skills • Proficiency in ITSM tools and data analysis software.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.